Beautiful Furniture for indoor and outdoors. However, we walked into the store and we were not…read moregreeted or spoken to. An employee glanced at us and turned back around, completely ignoring us. We waited to be helped and the other employee continued to speak to the other clients and ignored us. We continued to wait, we were inquiring about Lanai Furniture. As a local it was very frustrating to see our business ignored. I will not ask anyone to take my money. EXTREMELY POOR CUSTOMER SERVICE.

I wrote a review in Japanese which, for some reason, hasn't been recommended. It seems unfair…read morebecause I am a real customer. I bought furniture from Lalana and couldn't be happier. They offer beautiful furniture and accessories, and customer service is the best. The shop is next to the Tiny Pyramid cafe (delicious cakes, BTW). Higuchi-san will help you find the right pieces. I found it helpful being able to choose from a good variety of fabric samples. I'd describe their furniture as "resort modern". Clean but modern with a classic fair. Good quality and design. There are not many options in Honolulu and Lalana is a hidden gem.

We ordered an awning for our new business. The entire process from beginning to end was fast and…read moreeasy. Although we're on another island we found communication quick and easy. There was a mix up on our new phone number and they unpacked the box to fix it before shipping out. The awning was amazing and easy to put up. We found out that our phone number still had the last four digits messed up (utility companies fault) and Tropical J's sent us new ones and walked us through the process to switch them out. We will definitely do business with them again.

Professional, courteous, customer service oriented, wore masks appropriately the entire time they…read moreworked in my home. I highly recommend Tropical Js (I'm as picky as they come). We need more companies like this on-island!

I was in search of two twin XL bunk board, 2" foundations for my king size Sealy Posturepedic…read moremattress that I bought from Costco. Although my bed frame is equipped with 16 slats, which is more than adequate, I prefer the extra support of a solid foundation. I knew exactly what I wanted and needed. On 1/17/26, I entered the Kailua store in search of the bunk boards. The female that assisted me was initially polite and helpful, but quickly became pushy. Instead of talking with me about my needs and their offerings, she talked at me and over me at times as if I knew nothing about what I was looking for. I found this to be frustrating since I've been through the bed buying process several times. The most frustrating part of the interaction was when she tried to sell me on a very expensive, "Tempurpedic" foundation that was going to cost me over $800, knowing that it was not for a memory foam mattress! We got into a mini dispute about the difference between a king sized bed versus and eastern king, which there is no difference at all, but I let it go since she had a slight accent, which may have caused the confusion. Although the selection is great and the store is nice and clean, don't go here unless you want to feel pressured into buying something that you may not want. Otherwise, I'd recommend choosing another store or asking for another associate to help you. I ended up at Slumber World in Salt Lake, got two twin XL, full support, upholstered, bunk boards for half the price!

My boyfriend and I needed a new bed for our place. We didn't know what to look at first bbut Romie…read morehelped us by having us try the virtual smartMATCH analysis first. From there, we could narrow down our options to what we actually needed and wanted. He was patient and walked us through each option. He was helpful in the financing which is SUPER great. The delivery was quick to schedule and the delivery workers were so nice and fast with the installation! While we sprung for a more robust option, we don't regret our choice.

We were referred to Pacific American Lumber (PAL) by our GC to pick out a laminate finish for…read moresomething he was going to fabricate for us. He told us that they have a vast selection and we should be able to find what we want. If we couldn't find it, he said they could order it but it could take weeks to arrive so he nudged us to go ASAP. We went as soon as our schedule allowed for it and surprisingly PAL was very easy to find. They have a private lot with ample parking. The staff here is very friendly and we were greeted almost immediately. Everyone was quite nice and assisted us from selecting the design we were looking for to rolling up the 4 x 8 sheet to put into our vehicle. The whole process was seamless. We found one finish that we were looking for but unfortunately the other finish we wanted was not available. If they had it, we would have purchased that from them too. Very reasonable pricing and we highly recommend them when looking for building supplies, kitchen, bathroom and flooring.

We came across this business through friends and we are so thankful. Pacific American Lumber on…read moreMokauea Street carries products for home repair and remodeling. We called and made an appointment with Shelby Frank and told her that we were looking for a solid surface for our shower and countertops. At our appointment, Shelby was very helpful with providing information about the Staron solid surface line colors and patterns. She provided samples and even showed us whole sheets so that we could see the entire patterns that you can't see on a small sample. This helped us tremendously in deciding which colors to choose. We appreciate Shelby's help with her can-do attitude and professionalism. Thank you Shelby and Pacific American Lumber.

Great service and advice. Ramsey asked me about my project and ideas carefully. Needed something…read morethat was in stock as timing was an issue. Made a very creative recommendation that exceeded our expectations. Completed on time and beautiful. Wood finished plank tiles!! Our bath/shower looks and feels like a sauna. Very nice.

Initially I had a good experience with choosing tile, and placing the order But when there was a…read moreglitch with a shipment it was difficult to get answers. Then I was told I would be refunded a portion of air freight, but there was no follow through. I didn't receive the refund and my messages went unanswered.

Palm Grove refurbishes and cleans used sofas, sectionals and other upholstered furniture for…read moreresale. Their mission is to reduce waste and recycle goods from the island. You can pick up name brands such as West Elm for a fraction of the original price and feel good about reducing waste. They have a showroom in the warehouse at 916 Kaaahi Place that is open by appointment during the week or no appointment on Saturday. They told us that the best way to get the best products is to watch for postings on their website, as items move fast. The staff is friendly and helpful. The showroom is filled with sofas. There are a few shelving units, coffee tables and lamps as well. I thought prices were a little high, but the prices included delivery and set-up, making things a good deal. In addition, 20% of sales support's scholarships. The warehouse is a challenge to find and park. They tell you just to park in front, which we did. They also tell accept donations of furniture for people wanting to get rid of things. All in all, a noble cause.

These guys took my office furniture and never paid me sold it to the company that took over their…read morelease and I am unable to get my furniture back or the funds. Do not trust this company.

This place is my go to for all kitchen and bath materials. Great service and easy to get a quote.read more

If you want a headache go with this company. Lunar kept giving different prices. They make the…read moreprices up. She is not competent to be handling anyone's orders as her English proficiency and understanding is lacking to be handling anyone's orders. Awful, awful experience. They scheduled my order for install and then never showed up. I cancelled my order.

We were waved into the driveway and parking area then greeted warmly by a warehouse worker when we…read moregot out of the car, told to enter the side door shortcut instead of walking all the way to the front door. He even opened the door for us. Jennifer was very helpful and explained everything we needed to know, including the requirements to install a Toto washer on an existing non-Toto toilet. She was very friendly and professional, making connections with us. They offer electrical and plumber services if needed. Showroom is small, but clean and neat. They have shower heads, a couple of gas stoves, in addition to Toto toilets and washlets. Prices are reasonable. Service to purchase our washlets was very fast.

Recently needed a replacement Toto bidet (washlet) as the one I purchased nearly 20 years ago died…read more I called T. Oki at 3;30 in the afternoon, spoke to Etsuko, explaining my situation. She asked for the details of what I previously had installed and for pictures which I immediately forwarded. Within minutes she texted what was available and a recommendation of a plumber to install. I was able to pay by credit card and made arrangements with Murakami Plumbing to pick it up and install the next day. I can't say enough how pleased I am at the service received from Etsuko and highly recommend not only her but the business itself. Quality merchandise and exceptional customer service.