I waited an hour past my appointment time for the service tech to return from his lunch break the…read morethat was taken an hour before I came in. I asked for a call to discuss my service from the manager, but didn't not hear from him. I am disappointed with the customer service I recieved at Gear Stop. I attempted to schedule a later appointment, but was told there were back to back appointments. The seemed to be minimal business, as I waited 2 1/2 hours for a 30 minute seat cover installment. My work day was delayed and I feel like my time was not respected. Blue Bonnet Automotive referred me here with my new truck that I purchased from them. I hope they are aware of the poor customer service.

I picked out leather and an accent stitch for my seats to get reupholstered plus getting an add on…read morefor making them heated seats too. I got my vehicle back later that day. Travis helped me get my vehicle taken in as well as assisted me on getting it back to me at the end of the day after he called to let me know it was ready for pick up. This is my second time getting another pair of seats done through them.

5 stars! Yalls attention to detail is amazing. Thanks Greg and the rest of the team! I really…read moreappreciate your time and professionalism! Stupid Jagurs!​

Manager was very kind to me and helped me before opening time…read more Went beyond the call of duty.

Being new to New Braunfels I didn't know of any Auto Body Shop to take my car too. So I looked…read morearound this shop sounded the best. I called and spoke with Nick in the office, he was very polite & honest & very helpful. I told thim the problem I had with my car, he gave me and estimate which was great. I took the car and felt confident it would work out. Nick kept me updated on everything that was being done on the car. I got my car 6 days later and it was drivable and in much better condition then it was when it got there. This place is great & they value you as a customer, they are very honest and trustworthy, I will be back for all my car maintenance.

Prices much higher than previous mechanic I used to use. My old mechanic charged $45 for an oil…read morechange for example. I told them not to do the battery, they didn't listen and perform the battery change anyway. I could have used a battery from Costco at half the price. Perform the install myself. You have lost me as a future customer. I also said I would replace wiper blade in rear myself.. They didn't listen again! I would have bought and installed the blade myself at a cheaper place.

I am a huge Tim Duncan fan so this played a little in my decision to come here. Mostly it was…read morebecause of the great location in New Braunfels near my house. I was also referred to Blackjack Speed Shop from a friend that uses their other location. He has had multiple services done without ever having an issue. I have been here twice now resulting in a great experience. The first was for a roof rack with a light bar and the second was for a hidden light bar located above the front bumper. I had to wait for both projects to get completed which was ok since they have a nice seating area. Both times I was treated very professionally and they completed the job quickly. Afterwards they went over what was done and made sure that I was happy. As you can see from the pictures they have done a phenomenal job and the results are outstanding. I highly recommend this place if you are looking to get work done on your vehicle and need someone that you can trust.

Was able to have my truck in and out of the shop in a reasonable time. The cost of repairs were…read moreless than expected. Front of the shop was clean and well put together as far as their displays and the brands they offered.

Quick and effective, they go by appointment only, and get you in and out in about 20 minutes for a…read morefront end alignment.

Precision Alignment & Brake is the best! They've saved me a lot of money twice compared to the…read moreToyota dealer. They also checked an exhaust issue the dealer claimed needed repair, found that it didn't, and didn't charge me for the diagnostic. Great customer service!

$100 for synthetic oil change? Wow! But I had my first grease monkey that identified as female…read more I actually told her I trusted her more than the average monkey. Inside was a nice snack bar and little gift shop with girly-girl stuff: Sequined boots, hats, sweaters. Good service from sharp team.

Took my car here for the first time after my oil change I noticed my car was leaking oil. Took it…read moreback to grease monkey after work around 5:20ish I know they close at 6 but like everyone works during the day so I couldn't take it then. Guy kept telling me they close in 30 mins and was rushing through my car. He also asked me if I had issues opening my hood which I haven't touched as their the last one to touched it during my old change. I tried to open my hood when I got back home and the latch broke off, which I wasn't notified. Not sure if he pulled on it since he was rushing and the latch broke or the guy that did the oil change broke it . End of story, he didn't fix the leak, he wiped it off and told me to come back at an earlier time not before their closing which I would if I had the time. Oh best part was, he couldn't find my car in the system and told me to bring back a receipt when I come back. This place used to be ran better with the old guy that was at the front desk, now they got someone who doesn't care running the front desk and fixing your cars. My advise is look for a different place before your car starts leaking oil

This is my 2nd time using Total True Automotive, this was more extensive, (expensive) shock…read moreabsorbers, suspension control arm, blah, blah ...etc. Way above my pay grade! Nick Tamone is the one. He explained everything plainly and thoroughly. I actually thought he was the mechanic performing the work. He speaks with confidence, using laymen terms. There seems to be a high level of integrity within this business, from front desk, courtesy driver, mechanics, to service advisor. I feel very confident with the level of expertise and professionalism within this auto service center. Future list of services required was also provided along with cost based on age and performance of my vehicle, not just a generic template as some auto service centers provide. With this information I am able to budget accordingly. I was informed when completed, actually, sooner than I expected, and it was delivered back to me by 2 nice, funny guys. For me, it's expensive maintaining the integrity of my car, for longevity sake, however, with Total True Automotive, I can rest that the work will be performed expertly and with integrity.

I've placed my trust in them and have always been satisfied. Awesome customer service and staff.read more

A special thank you to Custome Service Rep Mr. Bennet Wilde…read moreof Selma Crestview RV My husband and I appreciate your prompt and professional response to our questions about our Rv ! You have a wealth of if knowledge and we appreciate your excellence service and how You represented Crestview in such a positive and professional way! Thanks Hatten Family #RVing x 3 yrs

Great customer service. Awesome selection and price …read more They have a large parts department. Chris Allen did an outstanding Job helping my father in law get exactly what he wanted