Fast and reliable. All questions answered with straight answers. After repairs were done the let me…read moretalk to the tech.

South location. Went for an oil change. They broke cap and then made me pay for new one. Didn't…read morefill tires or fill any liquids. No communication on when car would be done.

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

Had an awesome experience with Chilsons, it is a comfortable, easy going atmosphere you could tell…read morethat they are family and not just trying to take money for their own devices I really care about people and their cars. I called and got a wonderful reception and offer to get a diagnosis and if the repairs are done in shop, the diagnostic fee is included in repairs. They were very friendly very communicative, seemed very honest and interested in making sure that you had a great experience. I was able to hang out in the shop office while they looked at my car and tried to figure out what was going on. It was a very nice experience, a lot different than a lot of other mechanics that I've visited in my lifetime. I would definitely recommend you visit their shop or at least give them a call and see what they might be able to help you with. Very happy and will come back again soon.

Chilsons Automotive is the best small shop in town! They're always great about getting my vehicles…read morein in a timely fashion, and things done right. Aron and the guys are the best!

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

I went to Baxter Toyota for my auto tailgate to be fixed - they quoted me over $3,000 - this place…read morefixed it temporarily- & said they could permanently fix it for $1,600 ! They're honest and caring ! Love them !

Auto connection has always shot me straight on repairs on my vehicles. They have worked on two…read moreLand Rovers and an Audi and there have not been any subsequent issues. Following a suspension fault warning on a Range Rover they quickly diagnosed that there was nothing wrong with the vehicle - it was just dealing with the harsh winters of Nebraska for the first time - at no charge.

My day traveling through NE on my way home started off with a bunch of lights on my dashboard! I…read morecrawled to InMotion - they got me in right away without an appointment. I only had one more day of driving 500 miles across the country to get home. Everyone was very professional and most importantly, knew their shit. They didn't overcharge. They overdelivered. You guys saved my butt in a situation which could have been much, much worse. WOW! HIGHLY RECOMMEND!​

We're very grateful for inMotion! Visiting from MN for July 4th, our suburban was having a strange…read moreelectrical problem. Though their shop was crazy busy at the time, they stopped to do a quick diagnostic, found the simple problem and solution, and fixed it to send us on our way back home. They were kind, gracious, competent, efficient, and even had a good sense of humor. If we lived in Lincoln, we'd definitely come back.

These guys have treated me well for over 20 years and i will keep them as my go to.They will…read moreprovide service if you can't drive n deliver your vehicle to you if needed.

I've been coming here for over 5 years for oil changes and maintenance, and they always deliver…read moretop-notch service. I really appreciate the digital check they do, sending pictures to show exactly what needs attention soon--it's honest and transparent. The staff is super friendly, and the new remodel looks fantastic! If you're looking for reliable service at reasonable prices, this is the place to go!