The guy who picked up my car was super nice and professional and let me know what time he was coming by to tow so I was not sitting around and waiting. read more

After experiencing abnormal vibrations while driving on H1 and engine icon lit up on my dash, I drove to the nearest parking lot which was Walmart in Kapolei. Googled towing, read reviews on several and was impressed with OutWest Towing reviews. My call to OutWest Towing was answered fast, given approximate wait time and cost of tow (very reasonable). Mario was so efficient and cordial. Pick up & tow went without a hitch and conversation while on way to auto shop was very pleasant and friendly. Overall experience was A+. Thank you Mario, you're in my contacts for towing. read more

Had my car jumped by Sergio of Outwest towing last week Sunday & I definitely would recommend this company. Very professional and helpful! And did give a courtesy call to let me know estimated time to arrive. Thank you so much Sergio for your help! Sorry for the delay on this I get sidetracked. Aloha! Nadia read more

these guys are awesome! our battery was dead and they picked up our purchased battery from Napa and came to our condo and installed it for us! fast and friendly service! definitely recommend them! read more

I would like to give this towing company 10 star, especially brother Sergio for great job and good customer service. I requested a towing service from my insurance road assistant, Sergio came in 15 minutes. Helped me to troubleshoot my vehicle but ended up towing it, I 110% recommend this towing company. Great service read more

I needed a tow and was going through my insurance company. That was a hassle but by the next day, my insurance was able to get me a tow. Sergio showed up, picked up, and delivered my car safely, quickly, and within the hour. Great service! Highly recommended. Mahalo much sergio read more

So grateful for outwest towing. Professional, friendly, efficient and effortless towing service. My insurance company (Geico) called around to find a tow company that would accommodate 2 passengers (my daughter and I.) Super nice and comfortable king cab truck. He drove from west side to north shore to pick us up and take us to my favorite mechanic in Waipahu. Highly recommended!! Mahalo nui loa for your exceptional service. read more

Mario is da best!!! He picked up my husband after our family car broke down on his way home from work around 815PM. We actually have Geico roadside assistance and they hooked us up with Outwest Towing. Going through insurance for towing can be a headache, but we got sooo lucky with this tow company. Geico quoted us for next day towing, but Mario contacted us and said he'll be there in about 45 minutes (Thank Goodness!!) Mario is super nice, communicative, and reliable- when he gives you a ETA, he will be there! God bless you, Mario and Outwest Towing! read more

This review is specifically for Sergio at Outwest Towing. Our rental malfunctioned and wouldn't start. Sergio recognized that time was of the essence for us as we only had an hour left to get a new rental before the car rental closed. He came to the rescue with plenty of time and swiftly helped us get out of a tricky situation. Very knowledgeable, understanding, and calming in a stressful situation. 5 stars to Sergio and Outwest Towing for saving us that night. Thank you! read more

Excellent service! My car got stuck at Makapu'u Lighthouse Trail, and time was running out before the gate closed. Sergil and Alex came through quickly and diagnosed the problem that the gear shift was worn out. They towed me back to the island's westside (very far) and were able to educate me on how to do a temporary fix if the problem were to arise again. Both Sergil and Alex were friendly and easy to talk to. They made the dire situation bearable, and I thank them sincerely for their help. I recommend their service to anyone stuck on the road. read more

Great guy and great services! He came on time and helped me jump start the car and everything is good!

Our truck wasn't able to go into drive due to a transmission fuel leak. We contacted our insurance at 7:00 and was told that they would get a tow truck out to us "shortly". After checking the status update on our roadside service page, it just read ETA will be determined when a driver is found. After waiting for nearly 3 hours, we started to call around to see if anyone was able to come out on such short notice to do a tow from Ewa to Hauula. We called almost 15 tow companies, even ones that claimed to be 24 hours and were told it was either too late, the office is closed or simply didn't answer. Finally we found Sergio with Outwest Towing. He quickly was able to get us a VERY REASONABLE estimate and drove out to us within 15 minutes. We cancelled our roadside service request with our insurance as they still had NO driver or an ETA. The weather conditions weren't the greatest either but Sergio was still able to get our truck back to the east side. 100000000000% recommend Sergio and Outwest Towing! read more

We are from the west side and our vehicle was stalled at the Moanalua shopping center. My Husband had called our Insurance company and they sent out for a Tow Service. West Side Towing and Service LLC had picked up the job. I had received all of their information via text and was advised that they would be here in 90 Minutes. When they did not show up, my Husband called them and was told that they did not take the job and to call 2 other towing companies. My Husband did so and found that no one took our order. He called our Insurance/Road Side Assistance Team and told them what had happened. They had called Westside Towing themselves to find out what had happened and was told that they took the job, but saw that it was out of their network and canceled it on their end, however they did not contact the Insurance company to inform them of the cancelation. He is now on the phone and have to wait another couple of hours for help. This is terrible practice for a business. I hope no one else is treated this way. Come on West Side, we have to represent better than that. So shame... read more

HANDS DOWN BEST TOW TRUCK COMPANY ON THE ISLAND!!! Thank you guys! They were the only company that would come get me when my motorcycle broke down. They were responsive and awesome all the way around. This is the only company I will call for now on!!!! Thank you again!! read more

Mario from Outwest Towing offered me the best roadside service I've ever received! He was prompt, trustworthy, and went above and beyond. He has a quiet spirit and is full of ALOHA! He is genuine, and has a good heart. This is the kind of man and business that deserves our support. I HIGHLY recommend Mario and Outwest Towing! read more

Sergio came to my car and installed my car battery, very quickl. He was extremely helpful by checking my oil just as a courtesy and disposed my old car battery for me. Extremely helpful with excellent customer service. Would definitely recommend. read more

Yes I definitely will recommend this company to anybody, First I would like to thank you Mr Sergil was so very helpful at first he help and check what's wrong with our vehicle, then he assisted us to tow the vehicle home he knows what he was doing and he is a friendly person with out him I believe I will be stuck there forever it been an excellent service once more thank you again Sergil. read more

Professionalism paired with aloha Highly recommend for anyone in need of towing services

Great service! My car wouldn't start at my workplace. Outwest was quick. Reasonable quote. Definitely recommend for towing needs.

Excellent response time. The young man who winched my truck out of a deep rut in the dirt road was outstanding, friendly, and knowledgeable. I highly recommend this towing service. Several (3) towing companies would not help. He said no problem. My wife was stuck for 6 hours. We kept calling the insurance company to send another tow company. Outwest towing responded in 15 minutes and had us back on the road in 15 minutes later. Wow! Such great service and cheerful on top of everything else. Thank you, very highly recommended. 5+ stars. read more

My family and I are so grateful for Outwest Towing! Very quick to arrive, professional, very kind and accommodating. My family of 5 was stuck with our broken down car and they got us home safely. He even offered to fix the flat tire on our other car when we got home. They made our super stressful situation a little less crazy. God Bless Outwest! read more

he has very fast response time and is very quick to arrive. the pricing is reasonable. positive attitude and professional work.