First off, I'm so grateful for Dansen and his amazing Team both in the Office and his Technician's…read more 5 Stars!! I had issues with starting my car for a couple of weeks. I wasn't sure what was going on, but I knew it had to be looked at before It got worse. I contacted Dansen's Auto Repair and described over the phone what I've been experiencing. I go to Dansen's for safety check and oil changes as they always do excellent work and the prices are affordable. They were busy, but let me know it was OK for me to bring my car in and they were going to look at my car once they were done taking care of the automobiles they were working on at the moment. The narrowed it down to my starter, contacted me and ask if I wanted to move forward with replacing the starter. I said yes. They replaced the starter, tested it and contacted me to let me know. that my car was ready to be picked up. They finished it sooner than expected. I was so happy because my car gets me to frequent doctor appointments and physical therapy. I cannot Thank Dansen's Auto Repair enough for all of their hard work, honesty, excellent communication skills in the office and their amazing Technicians. I encourage everyone to support this outstanding local company. They'll take care of you every step of the way. So grateful that they are located right here in Waianae. Mahalo Dansen's Auto Repair!

Ripoff. Quoted me $2300 for brakes for my Altima, literally twice as much as any other mechanic…read more Plus they make you pay $200 for the inspection (before telling you how much the cost is) so you're paying $200 either way. I bet these guys make all their money charging for inspections and not actually repairing because nobody would actually pay their ridiculous prices. On top of that, they found a bunch of other things wrong with my car, and said total for repairs would be around $7k when I just went in for the brake job. I bought my car for 8500 total 7 years ago. So yeah, upselling up the A, and high pressure tactics. Come here for a safety check though, they always pass you, they don't really care, anything else, go somewhere else.

Very rude, worse customer service even from the owner. They treat you like they don't want your…read morebusiness. Oh well you guys lose money. If you want safety check to down the street by 7-11 to 808 safety llc.

Helper told me to come back after 1030-1100 am for a safety check because owner wasn't in. Went…read moreback to shop at 1115 and saw the helper and he notified the owner of me wanting to get a safety check. I've been coming here for years and owner said no not right now and sat back down. Poor customer service and no communication between the owner and helper. Most definitely won't be back!! I hope you the owner reads this and reflects on his poor customer service!! I'd give you 0 stars if I could.

Appointment or not dude comes in when he feels like. Don't waste time. If you say you open 10am…read moredont have your guys come out at 11am saying you coming in at 1pm

We love coming here. Awesome service, you get what you pay for. Not being ripped off. Can always…read morecount on them to get our business handled. It is a very long wait sometimes, so call and make an appointment. That way you get the service requested in a timely manner. They never disappoint.

They failed my safety inspection by lying about my tint, even though it's legal. Completely…read moredishonest and shady. Stay away from this place.

I called to schedule an appt for safety check. Guy on the phone said to come at 1pm. I arrived at…read morethe shop at 12:30-12:40. The guy said the boss wasn't in to come back at 1. I returned at EXACTLY 1pm and saw there was a car in the garage so the guy tells me that as soon as this car is done I could pull in. I waited maybe 10mins. The car pulls out and the guy waves me to come in. He guides me all the way into the garage and takes my registration and insurance cards. He begins walking around my vehicle looking at my car and checking whatever around the car. At this point it's 1:15pm. He walks into the office with my paperwork and Immediately comes back out and tells me, "Sorry..we're going on lunch". I was like, what? You told me to come back at 1. I was here before 1. And mind you, I took off on my lunch break to be there at 1pm because this is when I was told I could come. I'm not sure why they decided to take a lunch break when I was there when they told me to come. I'll never come back to this place for anything.

Custom Auto repair has worked on multiple of our family vehicles from oil changes to a valve cover…read moregasket change and suspension work on my Tacoma. They're a no nonsense local business that lets you know the cost of the parts, labor and tax to be transparent and up front!! They have always been honest about what's needs to be repaired and what is optional or not needed to be changed. Couldn't be more thankful for a solid local mechanic!

My breaks needed to be checked out and replaced ASAP because it was super loud with the grinding…read moresounds. Very worried about safety & more damaged to the car. Called around, and this place was able to book us the next day! I got the text of the location and time the day before. I love that because you won't get lost on the day of. I also asked about estimate cost & she was able to send me that. The communication is there and very much appreciated. Jamie was friendly and welcoming! & love that they had a spacious waiting area with nice clean bathroom. I felt very comfortable as I wait for the car! The wait was way less than 2 hours. Got the break pads and rotors done. Very happy with the outcome! Felt super safe driving the car again! I highly recommend this place to everyone that needs car service!

Richard and his team installed a new set of tires on my wife's car. They were fast and friendly!read more

Mahalo Richard & staff for all your help today! Great…read morecustomer service & friendly staff!

We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car