I recently purchased a mattress frame and headboard from mattress firm only to be sent a headboard…read morewith plastic parts that break instantly. Mattress Firm is useless for getting replacement parts and had to go to Home Depot for metal replacement parts. Next time I'm going to a real furniture store.

I recently moved and knew I wanted a new queen mattress and box spring for the new place. When I…read morewent into the store, I was immediately greeted by top salesmen Mike. He was so helpful in finding me the best deals possible and ultimately got the mattress, box spring and delivery all done within my budget. When it came time for the mattress to be delivered, the day before I received an automated call with my delivery time between 10:15 and 12:15. Imagine my surprise when at 8:30 I get a call saying they'll be there in ten. In trying to call them back, I did have some difficulty getting through to a representative as the store was not yet open. Finally after rushing home, I found the delivery men had waited. They were extremely helpful and carried the mattress up all the way to the third floor! Unfortunately the box spring did not fit up the narrow staircase so I declined delivery. I called up Mike and he was able to offer me a split box spring which I could pick up that same day. He even offered to drive it to me on his truck. I ended up going back to the store and we tied it to the roof of my car. No extra charge for the change up! I will recommend this mattress firm to anyone and everyone I know buying a mattress. Thank you so much Mike!! It's no surprise he's the top salesman with such excellent service!

Mike Dunford of the cockeysville, MD location is the store manager with exceptional service all…read morearound. have fibromyalgia and he knew exactly what I needed for comfort and support. He narrowed down my months of searching online and speaking to representatives that aren't knowledgeable and therefore not helpful. He then showed me 3 mattresses within my budget. He was able to save me money and time. Mike is a rare gem and he is that 1% that truly is an exceptional salesman with honesty. He is kind, understanding, takes the stress out of it, puts you at ease, finds you the mattress you have had all this time within your imagination. Go to this store and ask for Mike.

Came here hoping to find a new mattress and we could not be happier. We spent the 4 minutes it took…read moreto do the Bed Match test and found a few options that were a match for our individual profiles. Tyler was incredibly helpful and never felt like he was try to "sell us". We found one we really loved and the manager Barb made sure we got the best possible price and honored the military discount (That always keeps me as a customer). We are going home happy! If you're looking for a new mattress this is the best place I've ever been!

Dropped in Mattress Firm during the 4th of July holiday weekend and had an excellent experience…read more Two employees were eager to greet and help me purchase a King size box spring, which is actually two twin size XL box springs. They didn't have any in stock, but the lady made some calls to local stores to see what they had in stock. She then offered free delivery (drop off only/no set up) for Sunday. I didn't want to "sleep" on that deal, so I said yes! The man who rang up the sale (I think his name is James) was so nice. Very professional and respectful, helpful and patient. The delivery happened on Sunday and went off without a hitch. Two guys came walking up the hill, each carrying a twin box spring that was factory sealed and in perfect condition. Between the holiday sale prices, the excellent customer service and the Sleepy's brand box spring foundations, I will now be sleeping easy on my new King bed.

Very knowledgeable and helpful staff. Matthew Beech is patient and really a sleep expert!…read more Supported our decision making , by providing expertise and suitable options.

Don't waste your money here. In less than three years of owning an expensive, power reclining set,…read morethe fabric has started to fall apart. They won't do anything about it. We will never purchase anything from Bob's ever again.

Roz is a wonderful sales associate. She was the perfect balance between helpful and not pushy. She…read morewas very knowledgeable about the products and did not leave any question unanswered. If you are going to this Bob's, ask for Roz. Additionally, managers Ron and India were incredibly helpful, personable, and kind as well. This store is clean, well managed, and a great place to go whether you want to just look or actually buy. This is a "no pressure" shopping environment. Highly recommend. The sales floor has a good selection of styles and different furniture options. I would always recommend shopping around but this is a great place to start or finish. The furniture is well priced. You can find cheaper furniture online from other companies but you can't test it, can't get it delivered and assembled at the right time, and can't talk to an associate who answers all your questions.

Mr Gary is the best salesman I have ever met he is kind caring considerate and knowledgeable he…read moregreeted me when I first walked in and made my purchase seem easy he even held the door for me chivalry paid off what an amazing employee he is with sincere gratitude lester watson

Not happy! My wife got a call saying your Beauty Rest split box spring is on its way. This is the…read morewrong box spring! So frustrated. And the guy we dealt with isn't there today. So I had to deal with someone else at the store on the phone. He sounds like a nice guy and said he'll make it right but we'll see. We will be without a bed again. So frustrating! I can't stand incompetence. So when delivery guys come we have to refuse the wrong box spring and wait for them to take it out of the system so a new ticket can be created with the correct box spring. And the box spring won't be delivered until tomorrow. Aaaghh... I will update again with hopefully a happy resolution. Update as of 5/23/17 - My wife went to Mattress Firm in person yesterday and was informed that they no longer carry our brand of box spring. They neglected to tell us when we originally called and placed the order. Then she was told they'll check other warehouses and get back to her. At 5 of eight pm tonight my wife called and got ahold of James who said they don't have two box springs. We are canceling our order and taking our business elsewhere. I am so disappointed by the lack of integrity.

I had a pleasant experience with the sales associate, Skyland (I believe that was her name). She…read morewas very kind, friendly, and extremely helpful--going above and beyond to assist me, which I greatly appreciated. The only downside, which was not her fault, involved an incorrect price tag on the coffee table I wanted to purchase. When Skyland went to ring it up, she realized the tag on the table was incorrect. She brought this to the attention of the manager, Cartier, who offered a small discount. However, I felt the store should have honored the displayed price, especially since the incorrect tag was placed on the table and I had already spent quite a bit of time pairing it with the sofa I had recently purchased. Overall, Skyland's excellent customer service stood out and made the experience much better.

Carrier was a great salesperson. There was no pressure and he did not follow us around. Instead,…read morehe let us explore and checked in on us while we shopped. We did purchase a sofa.

If I could give a million stars for customer service, I would do it here for Steve Myers, Sleep…read moreConsultant. We stopped in on a cold rainy day to buy a twin-size bed and box spring. Steve immediately greeted us and let us try out some beds. He asked good questions to determine what kind of mattress we were seeking and he listened and was thoughtful in suggesting a few to try. He got us some great discounts, too. We were able to get a twin foam mattress, a box spring and mattress protector for under $400. The mattress actually came in a box that fit in the front seat of our car. That was wild! The box spring fit in our SUV and Steve carried it out, helped twine/bungie, and then sent us on our way. We did decide the box spring is too tall so I'm communicating with Mattress Warehouse for an exchange, but so far that has been decent too. We will definitely buy our future mattresses from this place and hopefully directly from Steve.

Great store great customer service by Steve! Really good experience great bed too....read more

We just bought a mattress here and had the best salesperson ever! Tatyana was amazing, she helped…read moreus find the right mattress for us at the right price. She also helped us get a free adjustable base, which saved us so much money. Tatyana wasn't pushy about trying to upsell us on things we didn't want, and I truly felt that she wanted to help us make the right decision for us. Tatyana made the experience completely stress free!

Take a chance on Chance. That's right. Our salesmen's name was Chance and he is one of the…read morebiggest reasons why I give this place five stars. I bought a Hybrid Posturpedic Bed, Ease Adjustable frame and Posturpedic pillows. I have had them now for at least a week and I love them all. Chance was so knowledgeable and not pushy whatsoever. He was honest about which products he likes and which ones were over hyped. We went back and brought the mother-in-law to purchase a pillow. Chance wasn't there but there was another nice associate who was very helpful. This location is conveniently located right near the Sprouts and a Lazy-Boy.

The customer service (Lisa and the manager as well) was phenomenal! They took the time with us to…read moreshow us all the features of every mattress. We learned what our comfort level was. I have never been in a store with as good customer service.