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    Owen's Bar and Grill

    5.0 (1 review)

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    10 years ago

    Great food, but the crowd's a bit rambunctious. Heard they got SF called on them. Would totes recommend the place despite that.

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    The Loft at Picker’s - Candied Bacon

    The Loft at Picker’s

    3.8(61 reviews)
    4.1 mi

    I have been coming here for quite a while now. Juan is the absolute best server and has a great…read moreattitude. Last time our group came we realized that the menu prices didn't match the tickets that we received. Wayne gave only 1 of us a $5 coupon. We received our dollar back, so it was not a problem. Our group came back today, saw our favorite waiter Juan who already knows what drinks we like who needs a military discount and what we will order normally. When it was time to go, one of my lady said that her bill was wrong, because it didn't match the menu. I looked at it and realized we just had that issue last month which meant for a month people paying an extra dollar on their meals. Last time we came Wayne said he going to be fixed. So we had four bills that did not match the prices on the menu. I asked Juan to let the manager know since we had already done this dance the last time we got food here, but wasn't worried or agitated, because I was heading out to work. When the manager Wayne comes he hugs and greets one of my friends who he gave the coupon to last time. I was about to leave, but said that the menus don't match the prices again and we already talked about it last time. Even though Wayne has tons of attitude on a regular day, he said that I needed to be Kind like I was a kid!?!? I looked at him I said this is his kind with no loud voices, no frown. If somebody tells you that you need to be nicer to them when they made a mistake and didn't correct it the first time, while people are paying extra per ticket. He was hostile, but made it seem as if i disrespected him. I picked this place for lunch, now I am being mistreated by the manager for pointing out an error. Then he asked me my name, I was paying the bill and was over the altercation. He would not let up and kept telling me that he's having a busy day and how I need to Be KIND.... It wasn't a big deal to me, but he made it one being loud in the Restruant standing over me. I don't really speak to Wayne, because we don't joke the same I am here to eat and leave, but he is a bit extra. I was just telling some friends how I liked the vibe of the restaurant this weekend, I have given some good reviews. Wayne was beyond rude and unprofessional, we all agreed. It came out of no where, we thought he was joking at first as he does a lot, until he kept taking down to me. My group will no longer come here, since you never know how you will be treated. I come in order pay and leave there's not much conversation as I've written in a previous post. My crew and I agreed and informed Wayne after each of us felt he was avoiding the Brown skinned patrons, he would go around the restaurant speaking to everyone except our table multiple times. It has been better, with playful banter the last few months. The salad bar price is rising it started off at $10 w/a big and small plate, but is now $13, but you pay $14 on the receipt and they want to take your tiny plate away, unless you request it. I understand things cost more, so it's fine. Since it's close to where we work and most of us are trying to have healthy options, grabbing a salad for lunch makes good sense. The salad bar is usually clean and fresh. Like I said Juan has amazing customer service and is always super kind and nice to us no matter how busy or crazy it might be in the location. FYI, there is a store at the bottom that is extremely political and can make many people uncomfortable to walk through, if that is not your party. The way that I was treated today was overboard and unacceptable instead of squashing it the manager kept wanting to speak to me as if I was a child when I wasn't speaking to him at all! The only brown table in the room and he kept belittling me saying that I need to be Kind when I wasn't even talking to him and he doesn't know me at all. I have a friend that comes with me that literally yells and screams, but it seems as if he only has an issue with those he chooses to have an issue with. I have spent quite a bit of money in this restaurant, but I will no longer come again, but will miss Juan. It is unacceptable to be treated in this manner because a customer had to say more than one time that there's an error on the menu and you don't like to take accountability. A dollar isn't much, but they add up. Whatever the price is that you were telling people to pay that's how much the price should be. It may take a moment, but staff should adjust the price at the register to prevent confusion. I was told by 3 of my ladies on Saturday that during the nighttime they get a smaller plate than the daytime for the same price, which would be not worth $14, it if that's the case. I don't eat anything else on the menu, because I I have not found anything else appetizing and fulfilling for the price at this restaurant. I hope and pray no one else has to be treated like this again. I will drive a little further to Jason's Deli for the best salad bar in town. Full story: bit.ly/3QjpYlb

    The Loft at Pickers is such a fun little hidden gem! It's tucked away on the 3rd floor above…read morePickers, which makes it feel like a cool spot you'd only know about if someone told you. Bonus--the 2nd floor has a bar, so it's a whole experience getting up there. The food overall was really good with a few standouts. The deviled eggs were so good--definitely a must-order. My son loved his burger, and my meatloaf was solid comfort food. The mac and cheese was delicious and probably one of my favorites on the table. A few sides were a little hit or miss--the sweet potato casserole was good, the dill potato salad was just okay, and the okra was a bit over fried for my taste. Overall, it's a fun, unique spot with good food and a cool atmosphere. Worth checking out if you're in the area!

    Photos
    The Loft at Picker’s - The salad bar is huge! Probably the biggest in Wichita Falls.

    The salad bar is huge! Probably the biggest in Wichita Falls.

    The Loft at Picker’s - Melt-in-your-mouth Deviled Eggs

    Melt-in-your-mouth Deviled Eggs

    The Loft at Picker’s - Cookies!!

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    Cookies!!

    Ruby City - Ruby City Burgers and Seafood Restaurant

    Ruby City

    2.9(7 reviews)
    3.9 mi

    Frozen Not Fresh Mess......with appalling service from the waitress yo the owner. Some friends and…read moreI came in and realized it was hot on the inside and there were flies buzzing around the tables when we sat down. Ruby seemed nice and said welcome with a smile. We asked the waitress what type of fish was the fried fish and shrimp posted on the entrance door and she did not know. No one else was in this new restruant. She says it's kinda like fish sticks, which put pause on me and my friends. I figured I'd give it a try so that we all had the same understanding. The food came out and yes, it was fish sticks. They were over crispy on the outside and were wet, sticky and soggy on the inside. They were obviously frozen and came out of a package as well as the french fries are not fresh cut. Both my friends ordered wings and when they asked what flavors they had, the server and Ruby seemed confused by the question. They were wondering if there was lemon pepper, garlic Parmesan type flavor she said well the batter is seasoned, but did not specify what kind. When the came out we came to the conclusion were probably frozen as well and already pre-bagged when they arrived at the restaurant. The ladies ate the wings and said that they were OK. One said that they were not seasoned all the way through and they have ranch to dip them in. My kids burger combo finally showed up to the table about 15 minutes after our other food was about $10 without tax (a picture is attached). The burger was a bit stiff and hard. I was able to pick the whole thing up just by the bun on top. The burger patties look pre-frozen but, it did have seasoning. I just asked for a burger with cheese, light mayo, and ketchup that is it. I looked at the bottom of my bun and realized that there had been lettuce and onions attached to the burger with ketchup and mayo. It appears that one of the staff members literally wiped it all off with a napkin or something else. They did not do a good enough job, because there were green pieces of lettuce and onions all over the bottom patty. This means someone messed up my order, but instead of taking time to apologize and just remake the burger for me, they wiped out or tried to pick out the extra items and hoped I would not notice. I asked the waitress what was going on, she blamed the whole situation on the cook and a ticket mistake. I informed her that this is unacceptable and people have allergies and could get sick. Since it's a kids meal, that's a even bigger red flag. You never know when a child is allergic and can go into anaphylactic shock based off of this lack of customer service and attention to detail. This is the opening month and they are already purposely ruining orders and trying to deceive customers. The waitress informed me that she could possibly see if they could take the burger off the ticket. Ruby showed up to the table and asked if I have a question. I said no, I already talked to the server and was just trying to figure out what was going on with someone wiping things out of my burger and then still trying to serve it to me in a contaminated fashion. Ruby seems to not be concerned as the owner/manager, she said I can make you another burger. I said I'd rather not buy anything else from this establishment since somebody already messed with my food the first time. Ruby said that it was not the cook, it was my actual waitress. This showed that Ruby was aware and didn't care. The waitress lied to my face and blamed it on the cook, while pulling things off my burger, this upset me. When I went to the register, Ruby rang us up, but did not give me the military discount she said they had when I presented my I.D. card. I asked her is she going to remove the kids meal and she just looked at me without speaking. She rang up the new ticket and left the burger on (WOW). My friends asked, did she leave that burger on there??, I said yes and Ruby looked up with an attitude. I wanted to be happy about this place and shop local, but this place even though it's in a busy location does not have fresh food or good customer service. The wait staff, manager and owner have no problem deceiving customers. At this point if the restaurant had great food and awesome customer service it would be packed. Again, when me and my friends went, it was only us in the building and the previous reviews that I should have read prior also explained that they did not have a great experience. I am beyond surprise in a negative way and unhappy with the service I received today. I honestly DO NOT recommend this place to anyone in town, save your money. Also be careful if you have a seafood allergy. Reminder that if you have a valid Military ID card present on you, you can display it and get a discount.

    The smell of the dirty deep fryer grease blowing behind the building every day and the spilled…read moregrease across the parking lot to the dumpster grosses me out. No way I want to eat anything else from this place.

    Photos
    Ruby City
    Ruby City
    Ruby City

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    Owen's Bar and Grill - newamerican - Updated August 2026

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