A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

We have had this company do a near complete renovation which began in 2022. Amazingly, it's still…read morenot complete to our satisfaction but the company owners refuse to fix outstanding issues. The design team is great and we greatly appreciate them for their innovative ideas. However, their time estimation for completion is way off. The majority owner makes any number of excuses and then simply stops responding. Honestly, if you have any other options with other renovation company, I'd seriously consider NOT using this one. One significant problem is that because they don't include high end appliances directly through their business, they take no responsibility for coordinating major appliance install, even if the appliance company says they will not put the decorative panels on. It leaves the homeowner completely unprotected. I suggest finding a renovation company that agrees to manage all pieces of the specified job!

Ours was a small project: granite countertop for the family foyer desk. We weren't sure what we…read morewanted, but Zach patiently helped us make a selection that looks great. He also indicated it would be three weeks for installation (no big deal considering supply issues of late); the countertop was installed one week after the selection. We couldn't be more pleased with the responsiveness, service and the finished product. By the way, the cost was also 15% less than the competition in Jacksonville !

Fantastic work. Reliable. Affordable, fast, neat, no breakage no waste. I have scheduled 2…read moreadditional projects with them. I will be scheduling several more.

I have agonized over this review. My husband and I hired this company because Francesk had done…read moreanother project for us that was completed to our satisfaction. This was much larger in scope but he assured us he had "specialists" for work that needed to be done that were not his core competencies. The demo was done so carelessly! Needless damage was done to walls and mouldings. However I was assured all would be repaired. The specialists he promised turned out to be non-existent. He was absent more than here as it went on. He promised to clean up the half-assed finishes but then left without doin a proper job. I have patched and sanded poorly finished drywall, and sanded and tried to repair the dings in trim left by him and his crew. There is still a mess where he pulled tile baseboard out. Thank goodness I hired a separate contractor to install the kitchen cabinets. And fortunately the plumber and electrician did high quality work!

We had a great experience with ProTile & Marble and highly recommend this company…read more We were in the market for about 6 Months to have our shower stall in our master bathroom redone, it was about 20 yrs old and starting to leak, tiles were falling out, and generally just looked gross. We called several bathroom remodelers and got the run around a lot, this one only did plastic surround installs, that one seemed sketchy, etc. we had reluctantly settled on one, but every time we called we had to play phone tag with the coordinator and he wouldn't leave messages with any details just "hi, this is ____, call me back". They were asking for several thousand dollars for the work, but we didn't have a warm fuzzy feeling about the product we were going to get. In frustration, five days before starting work with that company we called Pro Tile just to make sure we were getting a good price. Chris came out the same day, walked through our concerns and heard our vision for the lay out. We told him we had a quote and just wanted to see where we were at. He told us he would draft something up and have it back to us the following day. From our previous experience with the other companies we didn't expect him to come through quickly. We were wrong. Chris came through with a detailed quote in under 12 hours. We were so surprised by his attention to detail we immediately dropped the other company even though Pro Tile came in with a higher quote. When we reviewed the quote to get started there was a misunderstanding on my part (I thought Tile was included in the quote) and Chris made it right on the spot. Demolition of the old shower started the following week, and progressed at a steady rate until we had to wait for the custom glass to come in. There was a lull in work for a couple of weeks as we waited on the glass and total work time took about 5.5 weeks. Though out the process the workers had access to our house, which initially I was hesitant about but as I met the ProTile employees and sub-contractors I realized that Chris does his due diligence in hiring quality employees. Everyone who came to our house was very personable and professional. Chris was in touch with us through out the entire project and updated us daily. If we had any issues or concerns he addressed them within 24 hours. We are very happy with the final product. We cannot recommend Pro Tile & Marble enough. We will definitely go through them in the future to see if they can help us on any project we have.

Pro-Tile & Marble completed two projects in my home and did a wonderful job! Extremely professional…read moreand courteous-- both projects were completed on time & came in at orig estimate. Very happy with the work, they really went above and beyond!

Tile Expert John has been absolutely amazing! Im giving 100 stars for his beautiful neat work and…read morewonderful charisma. If you need to upgrade your bathroom i highly recommend John

My tenant reported loose tiles in the shower and I received several outrageous estimates…read more Fortunately, I happened across TileExperts on Yelp. I called for an estimate after seeing all his pictures. John returned my call and quickly provided a very reasonable estimate. He did a great job working with my tenant and provided some great recommendations. Although I am located 1200 miles away, John made the process effortless. Tenant and I are both more than satisfied. John and his partner at TileExperts were so easy to work with. They have my highest recommendation. I am so glad I found them on Yelp!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John…read morewas so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy.

CHAD and SID did an excellent job. They took over a messed up job by a Lowe's contractor and had it…read moredone within a couple of hours.

Amazing detail!! This is the company you want to paint your home!! I had a professional paint job…read moredone last year by another company. Julio and Julio makes their work look amateurish like I'm ready to have them paint the entire interior!! I am very happy I worked with this company to paint my mother in law suite and smaller bedroom.

Julio and his team tiled our kitchen backsplash and painted our island. Amazing to work with. Came…read moreon time, cleaned up after, and couldn't be easier to work with. Hire Julio! You won't be disappointed.