This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

We had a Zone Damper installed by Solutions Heating & Air to accommodate our sick daughter living…read morewith us to have air conditioning year-round. But his work did not last very long. We called our service man Vic Melvin who sent Solutions Heating & Air to do the work. From the start it has not performed and worked well. Many calls to Vic and stating our problem not keeping her room cool today he says it needs to be replaced. We will not recommend Solutions Heating & Air that installed the Damper Zone for us not will be recommend VIC MELVIN. Disappointing to see that they do not stand behind the work they do.

Great job ...called right back several times over weekend …read more. Helped us make it thru the weekend until he could come monday and fix problems....very professional.... Great price ....thanks josh

Alex, the technician who came out to service my unit was phenomenal! Very professional and…read morepersonable! Job well done! Would highly recommend!

It was a very trying time for both Kaminer and ourselves , but they were very diligent and kept on…read moresearching for what the problem was. We are very thankful to do business with them as they are very professional and knowledgeable.. Thank you Michael and all the other techs

What went well? Everything! The work crews were punctual, efficient and courteous! The equipment…read moreappears efficient. The work was done on time as promised.

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f

We called Krantz Kooling and Heating to take a look at our HVAC which had been cycling on and off…read more The technician performed the complete inspection and diagnostics of the HVAC system. He diagnosed the problem and we made a plan for how to fix it. He also gave me some great suggestions for how I could get more life out of my system. Great call. Very prepared and well trained technician. Thanks Krantz!

We have had Krantz as our preventative maintenance service for almost two years now. We had a…read moreBi-annual contract set up. There were multiple times I had to call to have them come out and service as they were behind on our contract, on top of that they never walked staff through regular monthly repair information. I was told on the phone today that filters should be replaced every month, they only service the filters on the time scheduled for a bi-annual check. They do not send a reminder or share best practices for getting this done for us (not the HVAC professionals) who are supposedly just supposed to know how this is done and what is needed of 60 ton units. We pay people for their expertise for a reason. On top of that they wanted a $100 per unit that needed to be looked at (our business has 8). The unit that is currently down is our main unit which they had "checked". They left the belts out of the unit on top of the roof, and kept the motor running after sending a quote via email for just belt repair, which there was no response to due to change in ownership, which they were told after resigning our contract and sharing new ownership contact information. This caused the transformer to blow, which we now have to repair on top of replacing the belts they removed and never once reached out to us asking to confirm this information or if we wanted to be serviced for this project. They left it to deteriorate. The last time we were serviced was 6 months ago meaning we were due for a bi-annual inspection and no one was sent to take care of this. I called another company who came out today and showed me photos of each unit, and the unit at hand that had the issue, which Krantz last touched. They walked me through everything I needed to know and let me know they also do monthly preventative maintenance options if need be. It is a shame that a business who's job is specifically HVAC could be so careless to let this happen and show no form of remorse or concern when the issue was addressed being argumentative on the phone because they sent an email in December (to the wrong ownership). Funny because when we spoke in February to finish off the invoice, Unit 1 was never mentioned, or the repairs they said they sent a quote on. In the two years we have been with them we already spent 20k on repairs. Sad. Anyway look for another business especially if it is for commercial work. Otherwise you will be spending a lot of money in the long run.

Needed a new A/C, called around and found Air Masters. Could not be happier with the quality of…read moreservice and professionalism. Susan in the office returns your call. Kevin is quick with a quote, detailed, upfront, explains all fees in writing with no hidden costs. Installation was fast and the team, was extremely knowledgeable, professional, and considerate. Air Masters is my forever HVAC company!

Our home warranty company contracted with this company to service two of our air-conditioners. The…read morefirst unit took nearly 5 months to install and they left our home in disarray without installing the duck work. We had to hire another company to finish the job. They visited our home seven times in a attempt to service our upstairs unit. They finally said they weren't able to diagnose it. Another company was sent and they diagnosed it as a bad compressor and replaced it. These folks aren't technically capable of working on sophisticated equipment and wasted months of our time . Their degree of ineptitude is astonishing and I don't have the time or patience to explain every crazy thing they did in our home. Just beware and stay away from them .

Outstanding veteran/family owned HVAC company. Dedicated to customer service. Very fair,…read moreknowledgeable, efficient, and expert technicians. Had an emergency issue and called Jason. He sent his son Josh and co-worker Steve. They came immediately after finishing the job they were on (after regular business hours). They immediately diagnosed the problem and provided a reasonable estimate for parts and labor. While Steve cleaned and prepped the AC unit, Josh went to get the part (compressor). Upon his return, they had the AC unit going and the house cooling within an hour. Great job!

Jason Bryant Heating and Cooling provided us with superior service at a very reasonable price. In…read moreaddition to replacing our 20++ yr old unit, they were able to fix several ductwork issues that were causing our home to not heat and cool properly and were definitely causing our electric bills to be way higher than they should have been. They were friendly, professional, prompt, along with very knowledgeable. We highly recommend him and his company. Ray M

The manufactured home dealership HomeMax in Lexington, that I purchased my home from, hired Dallas…read moreRowe to install my HVAC. I used the Labor Licensing Board to track down who he was licensed under since I was given no last name or business name with only his phone number to get in touch with him. Dallas has been ghosting us since the very beginning when we had issues during the summer with the unit that was installed on February 18, 2025, freezing up. Leaving my very pregnant self and my two children dying from the heat in an over 80-degree house in mid-summer. We had to wait for the unit to defrost and after asking for him to come out to check on why it froze up, we heard NOTHING back. Now during these incredibly cold times with the state of emergency due to ice and the snow that we had the past two weekends. We noticed another issue. This one was worse than the last seeing as we had no HEAT and now, we have a 5-month-old baby that's been suffering with us. I reached back out to Dallas, although I never heard anything from him the past summer and once the dealer reached out and told him to give me a call, he started texting me. Telling me to check my breaker outside where the Duke Progress box is and make sure it's not flipped in which I didn't want to touch due to the warning labels and lock on the front of it telling you not to touch it and trying to blame the fact that I replaced the face of the thermostat for the issue. I ended up hiring Aire Serv to come and inspect everything, which pointed out the unit is wired wrong at this point I've reached out a ton through texts, attempted calls, left voicemails, and I'm still being dodged since I called Dallas out on how the issue was he wired my unit wrong in the very beginning. I paid $90 to have it diagnosed when I shouldn't have had to pay $1 if the HVAC guy wired the unit right in the beginning. Aire Serv has in the invoice the heat kit is a 15 KW but only 5 KW of the heat strips are coming on. Therefore, when the unit is in defrost mode, it blows out cold air.... which we have felt a TON and wasn't sure what was going on.... My 5-month-old has been waking up at 4am cold because I can't exactly cover his face with a blanket and no empathy has been given at ALL by the Dallas that according to the labor licensing board works for this company. I'm going to take this as far as I need to until someone comes out and fixes his mistake and refunds me for Aire Serv having to troubleshoot his mistake since he refuses to get in touch with us and take responsibility. If I could have gave this 0 stars I would have. Signed, A pissed off mother of 3 Sally Vieira

Dallas displayed outstanding communication, attention to detail, and professionalism throughout the…read morewhole process. Walked me through every step and completed work on time. His services were priced very fairly and I would recommend Dallas and ACE Mechanical to anyone. My new go-to HVAC company!