love it!!!! new, improved staff is fantastic!. ive shopped at this location many times and i am very very impressed. extremely welcoming and accommodating. not pushy, but rather very honest and helpful. when i say honest i mean holy crap! i asked a salesman a question and he said "i really dont want to give you the wrong info, let me ask someone who know..." i mean WTF. that never happens, especially from a salesman! insane!!!!!! besides that, the store is super clean and organized. another shocker for me in what can be a very chaotic retail atmosphere. but no need to worry about getting lost, any of the employees are more than happy to help. i really do believe that this company knows how to do it right. while i was there i overheard the manager dealing with an upset customer. from what i heard the complaint was i little out there and seemed unwarranted. but the manager was super polite, and still was able to make the customer happy. they were laughing by the time the customer left. seeing something like that made me feel like i was in the right place. all in all, this store is pretty great! nice selection of everything you could want. they have some really cool products, and a lot of stuff i didnt even know they carried, like some color changing lightbulbs and some cool new speaker systems. the best part is they GUARANTEE THEIR PRICE for like A MONTH!!!! craziness. so if i buy something and a month goes by and it is a lesser price from like a best buy or something, they will adjust the price to match it. why would you go somewhere else? i think best buy matches it the day of the sale only. what a mess! Only reason they arent getting the full 5 stars is their computer system seems very dated, and takes a while to ring me up. i mean its not the worst thing in the world, but youd think being who they are, that part of the business would be also impressive, not dinosaur like. Love my new headphones, and cant wait to come back to buy some other cool stuff that i probably dont need but TOTALLLLY want. :) read more

This place is great! Ive been going to this store for a very long time. their newest staff is incredible. such fun people and very caring. more so than i have seen in a long long time. ive been in a few times over the past couple months and have been surprised by how they've handled my issues. my daughters headphones broke so i went in expecting to most likely get a number for the manufacture and continue my search to get these headphones fixed. a person approached me named Frank and took a look, tested them out on his phone. he then showed me what the problem was, a defect in the wire, then GAVE me a new set. i was thrilled!!!!! especially since my daughter has been complaining for a week about stupid headphones. the only reason im giving 3 stars is as great as it is having a seasoned staff i do think they need to higher some "fresh blood". dont get me wrong i would rather shop at PC than other retailers but for their own benefit they should consider doing so. also consider maybe advertising in a more trendy way, iv yet to see a decent, rememberable pc commercial or ad. But all that being said i could not ask anything more from the crew at this location. It feels like im apart of their family when i go in there, its really something else!!! Now, 1 more reason im only giving 3 stars. i wish their delivery checker was a little more accurate. as a customer i need to know how to plan my day i would appreciate either an accurate window or maybe a map i can follow these delivery guys on, or maybe just a phone call every hour to advise me of changes. an improvement in this direction would make pcr a completely UNBEATABLE company! All that being said! love you guys and will be in later today for a water filter :) read more

I had a terrible experience where the week before Thanksgiving The food Holiday my refrigerator died!!!!!! I called I was put in touch with a gentleman whose name is Alex. He was not just completely understanding but amazingly helpful. He immediately put me in touch with another representative from the service department his name is Dylan. Alex not only made this happen but walked me through the entire process. He was completely professional and thorough and his follow through was more apparent than someone making commission I have been in sales my whole life and I know what customer service will do for or against a business. He truly is an asset to your company. You are very bright to have an employee of his caliper. Hats off to. P C Richards I will always give you the opportunity to have my business and the business of all my friends and relatives because I will share this experience everywhere including social media. People have no problem complaining but never share the good. Let alone the great. Thank you Alex and Dylan and P c Richards. Sincerely Roxanne Godsmark 631-5139917 read more

I needed a refrigerator immediately since mine unexpectedly stopped working. I went to the PC Richards location in Hauppauge (on the service road) and staff was very helpful; they had a lot of models so I was able to get something delivered the next day before work. Turns out, the refrigerator I received made a strange noise so I called the store and Tony, the manager, couldn't have been more helpful. He did everything he could to make sure I had a positive customer experience and I wound up reselecting another model that was delivered today and I love it! In business something inevitably goes wrong at some point (just life I guess) but I've learned that it's not what goes wrong but how well and how quickly the issue gets resolved. That's how I measure integrity and that's why I feel PC Richard is a reputable company. They stand behind their merchandise and they resolve issues to the customer's satisfaction and for that reason, I would highly recommend them. They won't turn their back on you after the sale, they'll stay with you until you're happy. :) read more

I went to my local P.C. Richard looking for a clearance tv only to realize that I was in the wrong location. Apparently there's an outlet in Deer Park. Before I left there however, Jamie stopped me and asked what specifically I was looking for. I told him a good deal on a 4K tv. He took me over to this new display wall and explained why one was better than the other. There were nice demos but they were out of my price range. He then showed me a lower end Samsung with 4K and WiFi that was on An early Black Friday special. The price was good but still a little bit more than what I wanted to spend. He then brought over the new store manager and he offered financing on their credit card. On top of that he saved me a few more bucks for opening the new credit card. To give me peace of mind,they gave me a flier that guaranteed the price I paid through BLACK FRIDAY. I am pleased with my purchase and would recommend them to everyone. Quick update, I connected the tv to my PS4....AWESOME!! read more

At 2:30pm on Sat, 1/11, I called PC Richards and spoke with Peter F. inquiring about purchasing a washing machine. I pretty much knew which one I wanted. Peter informed me the washing machine was on sale, talked me to about the product and then transferred me to Frank B. who took my information for the purchase. Frank called me back 10 minutes later, my credit card went through, and said my machine would be delivered on Sun., 1/11. He emailed me the receipt and said I would receive an email so that I could check on the delivery time. I received a call on Sun. @ 7am and was told my machine would be delivered in 15 minutes. By 7:50am I did my first load of laundry within 24 hours of my calling PC Richards! I have made purchases with PC Richards in the past and have always been greeted with professionalism and courtesy and that is why I went back for my washing machine purchase and will continue to do so in the future. Thank you Peter, Frank & PC Richards!! Loretta H. read more

My wife and I recently purchased and received a refrigerator, oven, dishwasher and cooktop from the Commack PC Richard Store. We mainly dealt with Stuart Sussman, but also had help from James, a Store Manager. We received excellent service during the purchase, with Stuart asking important questions to be sure we received precisely what we wanted, and making sure we had appropriate installation materials for the dishwasher, for example (installed all myself). Except for the oven the appliances were in excellent condition and worked perfectly when installed. The oven had minor damage which I did not notice until after delivery. Stuart was able to get me an oven within a day of my speaking with him. Their delivery team was also very careful and well-equipped for challenging entrances. I would rate them as 4.5 stars, but I can only choose 4 or 5, and due to the damaged oven, I feel a cannot give a 5 rating, but I will definitely go back to that store. read more

Purchased a, quite nice samsung 4k tv 2 days ago, i like to haggle, so i tried - even on the sale price ticket, and got it down a bit, enough for hubby to agree, lets do it. Was made aware of their 'price match or better" opportunity, i called pc when i found a site that had a CRAZY cheaper price. but then found out the place was not an authorized dealer so the pc manager told me to search "authorized samsung dealer" sites - i searched like a madwoman and found 2 sites that would be about 300.00 less then what i paid (that made me happy)....I called the store back, spoke to same manager and it turned out there was a sale that started yesterday and could beat the lower price i had just found, We got 492.00 credit back on card and i was truly appreciative with their help and honesty. I normally go, and recommend my local pc, but i was on the island and decided to do more price comparison, and it ended up working out for us. thanks again. read more

I'm not sure how exactly Yelp reviews business, because i don't understand how PC Richard in Hauppauge only has a one star rating. If you look at all of their reviews, most are 4 or 5 stars! These guys are awesome! One of the best shopping experiences, i've ever had. Salesmen and managers were so much fun and made a big sale quick and painless. Bob K was so knowledgeable about appliances and the manager Jon was soo quick to assist with the pricing to make sure i got the best deal. So, once again, 5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars*****5 stars***** read more

I received a HP desk top computer for Christmas from your store in Hauppage. Last night I downloaded something & couldn't get out of it. I then just turned the computer back on, but the screen just stayed black. I called your service dept. & was told I'd have to bring this back to the store & they could download something to get it running again. I had a man named Frank Bosco Sales # 8439 not only help me, but we spent several hours cleaning the system & making sure it worked perfect before I left the store. My hat goes off to both Frank & P.C.Richard for always standing behind the customer & being so friendly & willing to make good on any problems that may come up. I've been a customer of P.C. Richard for about 35-40 years & won't go anywhere else just because your one of the only stores around who still cares. Keep doing what your doing & never change. Thanks Don Kuntz read more

My wife and I had a really good experience buying some appliances and a big screen TV from P.C. Richards the other day. We had previously went to a few other competitors and could not find anyone with any knowledge on what they were actually selling. We learned all about the appliances we were looking at and were guided with great expertise on which appliances would work best for our needs. The most amazing thing is, not only we had amazing service, but the price was less then the competition as well. It truly was a WIN WIN situation for us !! Also, just after the sale, the General Manager had come over and introduced himself and asked if everything is to our satisfaction and if we ever need anything do not hesitate to ask. I highly recommend this particular P.C. Richards in Hauppauge to anybody that wants a knowledgeable, no pressure sale at a really good price as well. read more

Love this place. i remember going to this location as a kid and now for things of my own. always have the coolest stuff. the employees are very nice and funny. everytime i go its like im at a family event. you can see they all get along great. i have had a couple deliveries from them and had a couple issues. their method for a time window isnt totally accurate. when i planned my day around this window it didnt work out so well, i wish they could just have the delivery men keep in touch with the customer throughout the day. its simple phone calls. every system has its flaws and this is such a minor flaw in such a wonderful company. its so important how they pride them selves on being a private company. id much rather my money go back into the community. ILL SEE YOU SOON PC RICHARD FOR A TV AND A HOME THEATER!!!!!!!! read more

For over a week I have had issues after plugging in our new Samsung refrigerator, after numerous calls back/forth with Samsung and PC Richards and having two repair men out to service a brand new refrigerator. I asked to speak directly with the manager of PC Richards in Hauppauge NY ( Alex) by far I got everything needed to be done with one phone call to Alex- he was polite, professional, and hands on answered all my questions and concerns and my issue was resolved with one simple phone call to the 'RIGHT " person. I would highly recommend Alex to all my friends/family and will only deal with him going forward ! He deserves 5 + stars- I even get my new refrigerator delivered within 24 hours, now that's what I'm talking about ! We will be in soon for our double wall over- Thanks again YOU ROCK Alex ! Andy/Dawn H read more

Once again, I was very impressed with the customer service i received at this store. I went i looking for a small tv for my guest room, not a big purchase. I was helped out Josh. After picking out the model I wanted, he informed me that he didn't have it in stock at the moment. Josh took the time and called a few other stores in the area to find it for me. After locating the model i was looking for Josh assured me he'd have it in the store for pick up the next day. I made the purchase and went on with my day. I got a call first thing the next morning that my tv was available for pick up! But, the most impressive part was that i thought the tv was just delivered to the store.....No, Josh, on his day off, drove to another store and personally delivered to his for me to pick up! Thanks for going that extra mile Josh! read more

Went there to purchase a gift for my dad and was interested in headphones. Sales man Ali showed me the Headphones that i came in for that was on special. I was impressed that it was in stock BUT what really amazed me was what he demoed to me. It was some cool Bose thing that a manager had around his neck. It was like part speaker part headphone that didnt go in your ear. I know, sounds weird but i was really impressed by it. The manager let me wear them and listen to the music of my choosing. He even let me make a phone call through them as well to test the clarity. Really cool. I got them instead of the headphones and hope my dad likes them. If not, they said he can return them in one month. I will send my peeps and fam back to this location whenever they need anything new and cool. read more

I have always shopped here over the years for major appliances - air conditioners, washers/dryers, refrigerators. The staff are extremely helpful, not pushy or rude. All of the products I have purchased work perfectly for years and years. Only once did we need an adjustment on a new washer, and the repair person was excellent in his service. The delivery staff are prompt, courteous, neat and efficient. Most of all, I deeply respect and admire this company's commitment to not open on Thanksgiving, so that all staff can celebrate the holiday at home with their families. I will continue to shop exclusively at PC Richards for appliances as long as they maintain this policy. read more

My husband and I came into this store on labor day weekend. We were looking for a new dishwasher. Bob helped us pick out the perfect model. He was very knowledgeable and made us feel like we were people not just another number walking into the store. He also gave us a very fair price on the dishwasher we picked out. After going home I did a little more research on the model we bought. I found it for less money at another store. I called pc richards and spoke with the manager Alex. He was so nice and matched the price of the other competitor. I will definitely go back to pc richards for all my future appliances. They are an A++++ in my book! read more

I visited this store the other day looking for a stereo for a backyard party I am planning on having. Usually in most retail stores I've been in recently, you look around, try to figure things out on your own the. Wave over a clerk for assistance. Not at this store. I was approached very respectfully without having to get someone on my own. I had an incredible experience here. The salesman. Was not pushy, very polite and understanding. Was genuinely concerned on me spending my money on somethihg that would benefit myself best, not just to close a sale. I would highly recommend this store to any of my friends or family. read more

This is by far the very best PC Richards I've ever been to. The Service is exceptional. Jason by far is the best sales associate I've ever dealt with. He knows all there is to know about Electronics but especially Televisions. He can break down the differences between them all to tailor exactly what fits for you. He was extremely helpful getting me the best deal on a state of the art Television and Sound Bar. The Supervisors were excellent as well. Caring and quick to help find a solution to my inquiries. Peter and Ray were very friendly as well. Go to this PC Richards. This team sets the standards extremely high read more