TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand without disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate. read more

have a new refrigerator put in my apt by my complex, a stainless steel one made by Whirlpool , looks good except the corners on all the doors aren't done properly . they have sharp points where have cut my self. complex contacted they about it 2 months ago . still waiting to hear what they're going to do about it. the same BS have to contact supervisor and then he has to contact his supervisor and so on. its shoddy workmanship and Inspection on Whirlpool part read more

See all

Mike Curley or curlin Mike c Please do not do business with this company. I was a 20 year customer I till coming across this manager that refuses to call me back to help me with my two appliances. They have come to my house 23 times to try and fix my fridge and my stove. The repairman and I are on a first name basis. He comes to my home and announces that he cannot fix my brand new appliances and to take it up with pc Richard's. Pc Richard's tells me to take it up with the repair company. These are brand new appliances?????? After 7 hours on the phone today I am done. Been doing this for months now. Pc Richard's you beat me out of thousands of dollars. You give a really bad name to "family run" companies. My family will spend more thousands of dollars for a working fridge and stove elsewhere. You won. Keep our money. Enjoy it with your families knowing it's I'll gotten. read more

Dishonest manager and sales people. Our central Air conditioning went out during a 95 degree heat wave , and my husband went into get a portable air conditioner for our bedroom so we could survive the Weekend. The salespeople pushed the most expensive model, stating that anything else would only cool" a tiny little room", and " air conditioners are not returnable, we won't take it back if it's blowing cold air". We discussed shelling out $800 for something that we might only need for a week. I told my husband to go to Walmart, where he picked up a perfectly fine portable unit for a $311, with a 30 day no questions asked return policy, and thanks to the honest folks at Walmart I will not get heat stroke tonight (I am 72 years old and have a heart condition). And then we find out that PC Richards actually does have a return policy, the manager and salespeople were just lying to try to sell the most expensive model! read more

Jamie went above and beyond to help us purchase two appliances. He was very knowledgeable and explained everything very thoroughly. He gave us time to look around on our own also but was ready to help! He explained different products and brands to us and his recommendations were based on quality and our needs, we knew he wasn't just trying to up-sell us. He was very genuine and this was one of the best sales experiences we have had ever! He told us that he doesn't just try to make "quick sales" and that he tries to make relationships with customers so they come back...that's how all sales people should be. We will definitely come back to him in the future and recommend him to others. I hope he is recognized for how he goes above and beyond for customers! read more

PC Richards use to be great. I called the corporate to complain. The manager in the Hauppauge facility actually signed off on my credit card. Acted stupid. Throughout the years I have spent thousands at PC Richards. Someone called me on Saturday. Customer service advised me that management comes in at anytime. I asked management to call me later on to explain the situation. Even advised her that my credit card was signed off by one of their sales manager. I was in the movies with my godson. Obviously she did not care because she never called back. I think the Richards family should look into their stores. Not impressive to see their sales team sitting on the recliners and treating customers poorly. Also acting like the PC Richards brand is a joke. read more

Love their products and their in home service. Sold me multiple small appliances over the years. Going back now for an air conditioner,

I have been coming to P C Richards in Hauppauge for almost 20 years and have always had the pleasure of dealing with Ali as my Sales rep. It's a wonderful feeling to walk in a store and there is someone that actually remembers you, greets you with a warm genuine smile and goes out of their way to help you. He's very patient to listen to my needs, takes his time to show me every option available, and then makes sure I get the best price possible. Not only is he very friendly, and professional but also very knowledgeable. If by chance down the road I ever have any problems or need assistance with appliances that I purchased, all I have to do is contact Ali and he will go above and beyond to resolve the matter. He's just an absolute delight. read more

Whoever Jason is at this store - super unprofessional. I like to keep my business to local shops. I'd rather spend my money elsewhere, where I'm respected and not treated like I'm a second rate citizen. Don't waste your time here. read more

Only reason I give this place a 5 star is for an individual who goes out there way to help the customer and make them feel comfortable his name is Marcos ask for him. Two individuals names "Peter or Pete" and "Jason" very rude & did not want to help me with an existing issue of a a/c running cold whenever it feels like. Used the warranty I paid for and I get I'm a liar it's "working" that he's doing me a favor and I'm not technically suppose to grant the exchange. read more

Horrible, Horrible service. We have used PC Richards for years. I can tolerate glitches here and there, but this place is ridiculous. My washing machine broke,called for service (purchased a extended warranty). I was asked what code I received from the machine. I was told that I would get a call when the part was in-never received a call until I called. I want to make a long story short-problem- waited over a month for service, still waiting-spending a lot money $$ at laundromat-frankly I'am done . I will take my business somewhere more reliable. BEWARE! Smithtown 2018 Check out BBB before your purchase, I should have. read more

Just went today to get a TV for my living room. Was met and greeted by salesperson named Sheldon. He made the experience pain free by asking me a few question on what I'm looking for then explained the different features and quality to me. I ended up with a great TV! I will definitely come back and hunt him down again great location friendly staff, Sheldon was absolutely the best. Will definitely recommend. read more

I made an emergency visit to this store today. My refrigerator was making this awful noise and since it was 13 years old I knew it was time for a new one. I was lucky to get Jamie as my sales person. He was very patient as we had to find one that was in stock and able to be delivered ASAP. Everyone that I liked didn't look good for a quick delivery. Jamie continued to search until we found one that fit my specs and was in stock. So thankful. read more

After a scathing review and PC Richard wasting a tremendous amount of my time, they have settled the issue. They have replaced my machine.

Worse service than a brick cellphone from the 1990's. I went to return headphones I had gotten my brother as a welcome home gift from the hospital three days after I had purchased them. They were in mint condition with receipt, only the wrapper was off. They would not let me return the headphones for my money back because it would have been "A loss for the company." When I questioned the managers reasoning he raised his voice to me because the said headphones could not be re-sold. When I went to the PC in the Stonybrook/Lake Grove area and they took them back in a heartbeat; No problems at all. If this P.C. Richard gave me problems returning my New 150$ headphones. I'd hate to see what would happen if you tried to return your New 2000$ T.V. Your real "loss for the company" is your attitude towards customers, I'd rather spend the extra 10 minutes trekking it to Best Buy, than to have to deal with this staff ever again. read more

This place is a joke when It comes to delivery and installation. How can I make this short, well I ordered a stackable washer and they said they would install the washer but wont put back the dryer since there was no stacking kit. I figured thats fine since I can maybe hook up the dryer myself. Long story short they delivered the washer cause I was supposed to remove both from the closet. Then they told me when I do remove the washer they would come and take it, ok fine. I called on a Sunday and they said they dont pick up on mondays. Monday night I put the washer outside my condo door on the 2nd floor. I called them tuesday morning to see if they were coming but they told me it wasnt in the system. read more

I recently went in for a washer with my mother in law who only speak Spanish i was pleasantly surprised that they had a bilingual manager who was able to help us with all our shopping needs i didn't have to translate at all it was very convenient he was extremely helpful directed us to the best washer that fits all our needs , not the most expensive one like the other appliance stores did i am very happy with my purchase i will buying all my future appliances and electronic there. read more

The only reason why I am giving this store one star is because I HAD to or else I would not be able to leave a review. I would leave negative 20 stars if I could. From lack of knowledge of the appliances they sell, to poor customer service, I will never step foot in this store again. I came in two months ago to place an order for high end appliances and was told I would get a call once they were in stock. Well, lo and behold, I never got a call. When I called them to inquire, I was told my merchandise has been in stock for quite some time and the office manager apologized. Well, I finally get my delivery today and the sales rep actually screwed up the order and did not know about some pieces that had to be ordered separately for my appliances. Aren't sales people supposed to know what they are selling???? I will never step foot in this store again and will be cancelling the rest of my order. read more

This is a great location, staff was super helpful. One of the managers Alex couldn't have been helpful when it came to price beating a competitor. I definitely would recommend this PC Richard store read more

Just bought my TV from Alex. Super helpful. Highly recommend. They are very helpful and will price match anyone.

I have shopped in this store for 30 years. The management and employees are second to none. The customers always come first. They all treat there customers like family. I. know. they will all do there best to make sure you have a tremendous shopping experience before during and after the sale. read more

I went in with my son 8/4/14 as they were running 12 month financing on the new Apple MacBook Pro. I was hoping to be approved for credit, which I was. I was approved for $1500. I had the fortune of being taken care of by JP and Benny, who were both so helpful! They were honest, answered all my questions and made everything we needed happen within the amount of credit I was allotted!! I had to pick the computer up at the Babylon location, but JP and Benny took care of everything and it was at the counter waiting for us in the Babylon store when we walked in!! My son is thrilled with his new computer! Thank you to Benny and JP! You both are an asset to PC Richard!!! read more

I've dealt with them several times over the years. Sadly, nothing ever changes. The salespeople,while nice... can't and don't know anything deep about the products. YOU have to know what you're buying, they DON'T. They are basically clerks at a checkout counter. And Car Stereo install is a joke. I bought a Christmas Car Stereo for my wife and recieved "FREE INSTALLATION". Well after taking numerous days off to bring the car to them, the guy was off..or they didn't have the part. It was a ridiculous runaround. In the end, they never did the install. I had to go elsewhere (maybe that's what they wanted all along...) I am a reasonable person and I will never buy anything from them again. Why should anyone? Low price? Try Best-Buy. Expertise? Go to an A/V place or a Pro-Kitchen joint. I can't think of any reason to deal with PC Richards ever again. read more

The best service and the best salesmen Love coming here I have been shopping at PC Richards for over 30 years cannot beat a local family owned and operated company to deal with read more

Jamie has guided me through numerous purchases at this location. He is knowledgeable and applies any possible discount.

We always come here. They're reliable and have great sales. Tim is a great rep. He is nice, knowledgeable and not pushy at all. We bought a fridge after spending time looking at all of them with him. He knew all the specifics and looked up whatever we needed, never complained that we took up a lot of his time. We would definitely return to this store and ask for him. read more

Alex the manager was fantastic. He was professional, very personable and helpful as well. I have been to one of your other stores that could use more people like Alex. He's an up and coming star for you. He will make sales happy with his pleasant demenior. read more

Moved back to the area and remembered why I always use this store. Most of the same salespeople are still there and they are as helpful as ever. Managers Alex and Frank helped me get everything I needed for my tv and appliances for my new place . Won't go anywhere else. read more

This store was GREAT. On the 1st day Super Mario for the Nintendo Switch came out o was able to call and put on hold and pick up in the store. The game was sold out everywhere. I received great service from Jaime and the manager Sheldon also helped me this store is worth checking out. The staff is cool and they definitely deliver. Check them out read more

Very good attentive service great selection,they found what what i was looking for and git me in and out quick and with a smile!

Alex came to the rescue once again. We needed to figure out a solution to have a working television in Florida without having to pay for cable. Alex showed us house we could use our Verizon mobile App from our iPhones and get programming that way. Alex didn't try and get us to buy or spend any more than we needed to. He sold us some cables, taught us how to hook it up and now we having a working television in our other home. THANK YOU ALEX. We'll see you again when it's time to purchase our washer and dryer. read more

If you are shopping at PC Richards you have to stop by the Hauppauge location. The manager Frank and his team are very friendly and always ready to assist you. They guarantee you the lowest price and will make sure you leave satisfied. I will definitely be coming back to this showroom. read more

This is my local nieghborhood store and i love it there they always give me the best price somestimes i need to wait a little longer for my favorite salesperson but its well worth it the service you will get there is stellar read more

they don't even deserve one star it should be negative 10 stars... they are the worst place in the world!!! don't order from any pc richards. we got our washer and drier from them last year with the 5 year warranty. we called them because we were having trouble with the inner boot on the washer fraying. the first guy they sent out told us in what little English he spoke that he couldn't do anything that the washer was made like crap and it will just keep happening. i called and told they what kind of people you sending to my house that are telling me the product you put out is made like crap. They send another guy out 1 week later to look again. he told us he would order the pieces and they would be in in a week. we called a week later the parts had arrived but they couldn't tell us why no one called us to tell us they were in and to fix the washer. finally they go someone here a week and a half later (this is 4 and a half weeks not washer) the guy comes and says the other guy ordered the wrong part now he has to order the right part and it will take a week or so for it to come!!! there workers don't know what there doing some don't even speak English!!! i'm sure ill be waiting another 2 weeks to get it fix and that's if this time the parts are right!!! read more