Staff is super nice. Came in with two kids to look at pool toys and the woman working could not…read morehave been nicer to them!

100% DO NOT USE. GO TO CHEMEX instead. 1) Sold me the wrong…read moreequipment 2) Bad installation 3) Horrible Horrible Horrible Customer service In Late August of 2020 I went to Leslie's in Smithtown Ny. My old pump blew my pool was green and I wanted to close it and set up install for the following year. They sold me a new expensive Pentair Pump. I purchased it along with a pool opening for May20th 2021. The total cost was approx $1200. PAID IN FULL! The technician shows up to install and the pump sold to me was made for an inch and a half piping, I have 2 inch piping oh and it was 7 inches too short. I learned this when the technician asked me about the site prep! NO ONE FROM LESLIES EVEN MENTIONED A SITE EVALUATION BUT HAD NO PROBLEM TAKING MY MONEY. YOU NEED A SITE EVALUATION. So now I have an ill fitting $1200 pump. THAT DOESNT WORK. After the tech left the pump shut down. I called the Leslie's corporate line and they DISMISSED me. Telling me they would come back till June 18th. I PAID YOU FOR A RUNNING POOL ON MAY 20th. after having to call multiple times during my vacation they finally came out May 25th. Guess what... my pump is still not working! You think Leslie's cares. 2 visits later and they still can't fix what they broke. Aren't you a Pool company. So I did go into the store to speak with them in person. The guy there told me straight up... there was nothing he Would Do. He straight up refused to help me. He stood there with a stupid look on his face basically waiting for me to leave so he could go back to testing water. DO NOT USE LESLIES. CHEMEX is 2 minutes down the road, do yourself a favor

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I cannot say enough nice things about Provenzano. I brought in a Dewalt Battery Drill that I…read morethought the chuck was broken. They looked at it for me and found it was just rusted inside. They cleaned it out for me and within 10 minutes it was working. They refused to charge me for this. I have gotten my snow blower tuned up there as well a few years ago. Still working perfectly. It is so nice to go into a small family owned business that does great work and treats you so kindly. Great place!!! I highly recommend them.

I just got home with my now-working mower. I brought it in at 5pm, explained the problem with…read moreDominic and Evan (two very nice, helpful young guys), and Dom asked if I wanted to stay, and they'll jump on it as I wait. 45 minutes later, after sharing life stories amongst us, they fixed the carburetor, put in a new filter, checked the drive belt, listened to my life story, and put it back in my car. They couldn't have been more accommodating, but that didn't surprise me, as I've brought equipment there before. Great place for repairs, lawn and gardening items, and anything else 'outdoorsy".

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

Can't believe Rob is still in business. We used him when we moved in (2019) because the previous…read moreowners used him. He has terrible communication and never shows up at the time he schedules. We were hosting our first pool party so we needed the pool ready. We paid him $600+ to open our pool plus chemicals, pool was still swamp green color after several visits/treatments and he ghosted us.

Rob of Swimtime was recommended to me by a very good friend ... I've used many different companies…read morefor my pool openings and must say he was professional and answers all calls promptly ... he is reasonably priced .... and truly cares... a rarity in the swimming pool business...

I had gone to several pool supplies to inquire about an issue I had with my pump and filter,…read morealtogether they estimated about $3k for repairs. I spoke with Andrew and Tom and explained the issue I was having, and they explained how to fix the issue. after all was set and done I ended up spending $120 and my pool is running perfectly fine. These two guys are an asset to the company and I will be a loyal customer going forward. Thank you guys for the honest response to my issue.

I hired Dunerite on July 17, 2025 and gave them a $4000 deposit to install a new light nitch and…read moreliner, which they assured me they could do. Almost a month later I still had not heard from them. The day after they came to look at it on August 12 they told me they did not feel they were capable of working on a cement pool. I asked them why they took my $4000 deposit when I told them the pool was cement and they assured me they could do the job! They wasted almost a month of my time! I cannot attest to their work because they said they were not comfortable doing it..... But they were comfortable taking my $4000 deposit. Just be careful dealing with this company! Yes I will definitely get my money back but really Dunrite you can do better than that!

Couldn't be happier with our pool! Got several estimates, but Long Island Pool and Patio offered…read morethe best completely customized package to meet our needs. Completed on time, customized the way we wanted. The software they use allows you to have a direct line of communication with virtually hourly updates. Billy was on top of every single detail. Highly recommend Long Island Pool and Patio!

The staff is very knowledgeable and helpful in deciding what chemicals are needed in your pool. I…read moreusually bring a sample of my pool water for diagnosis, and then they tell me what to buy and how much to put into my pool. So far, they have helped me keep my pool crystal clear! They also have a nice variety of items from outside ovens and Jacuzzis. Thank you John and Enrique!

I am writing this to warn other buyers about the deceptive sales tactics used by The Hot Tub…read moreFactory regarding their "Permission to Relax" 60-day guarantee. They heavily push the idea that you can buy with total confidence and return the spa within 60 days if you aren't satisfied. However, when you actually try to utilize this guarantee, they disclose a massive, hidden $1,450 pick-up fee that was never clearly communicated at the time of purchase. While their fine print mentions that initial delivery fees are non-refundable, burying a $1,450 return penalty makes the "money-back guarantee" a complete sham. A company that prides itself on "no gimmicks" shouldn't resort to hidden fees to trap customers. If you are shopping here, verify the fine print and know that returning a defective or unsatisfactory product will cost you thousands.

If you want to destress with a hot tub--DON'T BUY HERE!…read more Ever since we bought this tub, it has been nothing but one massive headache. The delivery crew literally dropped it twice, it arrived filthy on the inside, it has an active leak, the top cover bar is bent, and they couldn't even align the cover clips correctly. If you actually want a superior customer experience, save yourself the stress and buy your hot tub from Home Depot instead.

My pool was installed 12 years ago by the team of Steve and Mike. It continues to provide…read moretremendous enjoyment to my entire family. They always comment how nice the pool liner feels on their feet as opposed to gunite or cement. Over the years, I have required items to be repaired which was accomplished with pristine service. Most recently, I was offered an upgrade to my phone remote access. I seized the opportunity. I control all with the aiming Logic App. It also includes light shows, which was another upgrade. I have to admit, friends of mine with pools do not have the same bells and whistles on their pool as I have although paid many times more. The team of Patty, Steve and Mike are such a pleasure to deal with. I give them my highest recommendations. Before you make a final decision on your pool, call Steve. Btw, they set it up such that the maintenance is very simple or should I say almost maintenance free except for cleaning. Chemistry balance also very easy, as needed. It is a pleasure to wake up every morning and see my pool shining in the sun. They indeed "build pools right"

I wrote my first review in 2017. It's time for a follow up review. During the Pandemic, with time…read moreoff from work and everyone having a pool installed, i started to appreciate even more the great vinyl pool installed by Steve and Mike and company. I became a local expert in pools and quality products all learned from Bilt Rite. I remain extremely please with the highest quality equipment recommended to me which continues to allow me to be maintenance free. I do it all myself, except for opening and closing procedures. The quality of my neighbors' pools, although paying much more, was highly inferior and certainly not user friendly. I can control all from my phone, having installed an Aqua Pod and Modem. Sure beats going out every time to turn on heater or filter. As far as service is concerned, when something goes wrong, unrelated to the installation, they will definitely take care of it to perfection. I recently needed a "board" replaced. It was done with the utmost care and professionalism, coming back a second time to ensure it was fully operational. It was also followed up by the office to ensure all worked out perfectly well. There might be a rare occasion of an unsatisfied customer with customer service. I can only tell you that I have never experienced anything but the highest level of service and getting the job done always. Any issue related to pool function is always cared for promptly. If it can be done over the phone then it will be communicated in that manner, otherwise in person. I wish to highlight the main person in charge of customer service, Patty. Her responsibility is huge. She is in charge of keeping everyone on time with their opening and closing of pools, new construction schedule, rare issues with pools that need attention. She does it in the most professional manner. She answers all emails and phone calls in a very timely way and always get the job done. Just remember, when you show respect and professionalism, you will be treated back the same way, to your highest level of satisfaction. I would like to close by saying they know everything about vinyl pools. They have decades of experience. They do not do gunite pools and have therefore developed an expertise in Vinyl and its associated equipment. If you want your pool "Bilt Rite" then call Steve and Mike and Patty at Biltrite pools in Commack.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.