Just like another customer mentioned, I ended up waiting a whole month with no delivery. It wasn't until I finally called myself to check on it that I found out the item was backordered. They really should have proactively reached out to let me know. That being said, now that the order is actually moving and in transit, their customer service team has been really good with updates and communication. read more

The Sales Associate, Eugene, was easy to work with and responsive. I would highly recommend purchasing from Plessers.

I had ordered a washer and dryer from Home Depot and paid for and was told it included gas connection of dryer. upon delivery I was told they don't do plumbing and given a run around. I sent it all back. Big mistake going to a box store. We went to Plessers and Michael Everts was pleasant helpful and got us what we needed in no time. And he even saved us money!I wish we had gone to him first. Thanks Micheal read more

10/5 Peter Romano greatly helped me when I picked a cooktop that was out of my price-range. Not only did he help me select one in my price range, but also helped me found one that was on sale, and had more features than the one I was looking at. Thanks again! read more

First they say they have it in stock. Fantastic, I order the washer and dryer! Later I got an email saying I have to call before they can ship. He says because I have an apartment number I'll need a COI... Apparently that has something to do with insurance. I explain I'm the owner and I don't think I need to have extra insurance. He then says it won't be delivered until late next week. I have them cancel order, because others can deliver same day, same price. Then they call me. The woman explains that they had ordered the washer and dryer directly from the manufacturer and that it has already shipped. So much for "in stock", so in this case I would have to pay a restocking fee. I explained that the item couldn't ship until I made the phone call, according to your email, I made the phone call and cancel the order. When did you put in the order to ship? That doesn't seem to be a question she was willing to answer. Days later, Restocking fee or not, I still don't have my refund. As of tomorrow I will be denying the charge with my credit card. read more

We worked with Meghan, who was lovely. Were were looking for 2 replacement dishwashers because one of ours conked out and they were both almost 8 years old (built in obsolescence made it not worth repairing). She was extremely honest and gave us all of the details we needed to make a smart choice. I had already reviewed many details on Consumer Reports so I had a few questions that I know were correctly answered because I'd done my research ahead of time. I've bought appliances (including BBQ) from only Plesser's for the last 8 years, and I've spent a lot, but the service I've gotten is amazing! You're not just a#, you're a real person and they are extremely helpful. Honestly, I think it would be crazy to go anywhere else because they can get you ANYTHING you might want. It's ok to look elsewhere if you want to see something they don't have on display, but when it's time to buy I see it as a no-brainer. Plesser's all the way. read more

Just ordered a new refrigerator over the phone. While I avoided many things throughout the years, it just seems to get easier and seamless. Picked what I wanted-compared prices and they were the best! read more

I bought a Refrigerator at the Babylon store, Michael Erhardt was the salesman. He was very knowledgeable and the price was good, great experience read more

We just signed our appliance package with Plesser's, and the experience has been outstanding from start to finish. Plesser's, and specifically our salesperson Meghan, did several things far better than any of the other appliance dealers we contacted. They met--or even beat--prices on some challenging-to-source appliances and provided very competitive pricing on the entire package. They were the only company who figured out how to order our custom Capital range in the special RAL 9005 matte black finish when others couldn't. Throughout the process, Meghan was exceptionally responsive, patient, and willing to go the extra mile to accommodate my many questions about warranties, delivery, and other details. Large appliance purchases can be stressful, especially for a custom kitchen remodel, but Plesser's made the process straightforward. We genuinely appreciate Plesser's professionalism, attention to detail, and outstanding customer service, and we're looking forward to receiving our appliances. read more

We came to Plessers as we are renovating our kitchen. We were greeted by Peter Romano and he made the entire process super simple. We stopped at a few other places and Peter/Plessers worked with us to ensure we landed within our price range. I highly recommend Peter and Plessers! read more

First time shopping at Plesser's and our sales rep Meghan made our kitchen appliance purchases simple and painless. She was attentive, answered a million questions patiently and was a joy to work with! Looking forward to getting our order! read more

I needed a new range and the delivery in CT was going to be time-pressured. I had questions so an online purchase with a company in NY didn't work for me, I wanted to talk to a human. As soon as I was connected with Meghan Finning at Plesser's I knew I was in good hands. She wasn't in a rush to make a sale, instead she patiently listened to my circumstances and competently answered all my questions about the range, costs, delivery, and made excellent suggestions. Meghan talked me through the entire process, even telling me what emails I would receive following the purchase and that she would expedite the delivery. So far everything has proceeded exactly as she said it would. I trust delivery day will be the same. It's so rare now to get a salesperson who is knowledgeable about their products, has empathy for your situation, and who has your best interest at heart. Plesser's is lucky to have her on their team. read more

Unfortunately, still waiting for delivery on an "in stock" item one month later. We have had to put our project on hold because of this. Completely unacceptable. read more

Meghan made our shopping experience so easy... and over the phone. She gave us the best prices and was so knowledgeable on the products... Plessers is our favorite store for appliances and Meghan our favorite sales associate. read more

We called Plesser appliance and Eugene helped us on the phone to order our new appliances. He gave us quotes on what we picked out. The process with plesser was very simple and easy. Thanks plesser and Eugene for making this purchase simple and easy for us. Appliances in stock and getting them delivered In a couple of days read more

We purchased a stove top. The sale person at pleasers provided great service. He was Super helpful and always great value. We purchase our kitchen appliances there several years ago and it's always A1 service and value read more

Super service: - real people that have solutions - emails are returned promptly - phone calls are answered, not outsourced - delivery took a LONG time but I was always able to reach someone to set expectations - they use freight service and ship to their hubs, if the date/time don't work, just reach out for alternative ones And hallelujah - no cosmetic defects from shipping and handling. Can't say the same for Home Depot - had to refuse it and then restart the whole process, which brought me through more online research and to Plessers. They also carry manufacturers that the big box stores don't carry and a huge selection. So in the end I went with a whole different type and different brand - really happy with my final choice. I emailed them about a concern I had after the delivery - CS emailed me a solution and it resolved on its own. I totally forgot about it a few days later and they reached out to the manufacturer's warranty service and put in a ticket for me! Wow - that's amazing. Shout out to Nyra! Prices are slightly less or on par with competitors, but their delivery cost is a bit higher, basically if you don't pay the 'install' price they just drop it and leave. I didn't have any waterline or ice to install so I opted for just the basic and disposal of the old. Very pleased with my experience and will shop with them in the future. read more

I would say this place probably does well if you are local and buying in the store. But, they have no business selling country-wide. Their policy of charging 30% restocking fee and have the customer pay for return shipping is just plain usurious. It cost me $750 to do business with Plessers and I have nothing to show for it. At the end, calls to customer service get passed around to employees who "are not in right now". No return calls are made. What a shame. Unless your order is delivered and goes perfectly, you will find yourself feeling cheated. read more

Purchased new refrigerator in store sunday, Michael said that he would call when its ready monday at the warehouse in babylon. Called at 11am no answer. Called at 12pm no answer. Left a message, no callback. Called the plessers phone number was put on hold 45 mins before I finally hung up. Drove to store in th afternoon when I got nowhere on the phone. They checked and said it was at the warehouse for pickup. I licket it up. This had been at the warehouse since the morning. No call. No communication not acceptable. I should not have to drive to the store for an update, how there is none to answer a phone at the store is mind blowing. read more

Jacob was wonderful and very helpful! He was also very patient with me as I was assisting my son (who's oversea) with this purchase.

You can never go wrong with making a purchase from Plesser's! My account manager Eugene worked with me over the last few weeks to replace major appliances. I would have to say from start to delivery and install the Plesser's team is the best around!!! read more

Meghan was knowledgeable and attentive, and very customer focused. Prices were the best I found. Don't know why anyone would go anywhere else! read more

Adam Bayram, our Sales Representative is such an asset to Plesser's!! We purchased a stove a year ago and it was great! This time, we needed a dryer. I explained what I was looking for and Adam immediately recommended a GE Model...and it's perfect! He knew about competition and various delays and prices... I had checked prices with Lowes and Home Depot, Plesser's price were the best, including delivery, installation and removal of old item. They came today, (2 days after purchase)...Clean young men, efficient knowledgeable and pleasant. I highly recommend Adam Bayram and Plesser's (631)661-2750 or (631) 539-3904 Annie Carpenter read more

White glove service from start to finish Eric was wonderful and very knowledgeable and helpful read more

Just hoping it will be on a timely delivery / i know it is still in production. Friendly service.

Meghan made what can be a painful process so easy and pleasant. The customer service provided was top notch and I loved that she worked hard to get me the best deal. Highly recommend!! read more

Plessers and Gerard were so nice and so easy to make our purchases easy too. Even offered us som donuts. they are a local business and have been there for many moons. I even sent my brother who lives far away to check them out and he fealt the same way. Priced right and actually a pleasure with Plessers. read more

Excellent service. Offered floor model discount with being asked. Delivered as promised. Highly b recommend

I ordered a microwave air fryer combo from PLESSERS one night. I received a call from PLESSERS the next morning and they notified me that this unit is unavailable for a month. They offered me the opportunity to get my money back or wait for the new model to come in. I appreciated the call, the explanation and the promptness of their reply. It seems PLESSERS is a reputable and efficient business read more

Paul was prompt in returning my call. He assisted in my purchase of a Weber barbecue grill. He made the whole experience seamless.

Jacob, working for Plesser's , did a fantastic job helping me order my new GE refrigerator. Not only did I get the best price, I feel confident their 3rd party deliver service will excel, verses how I WAS treated by Lowe's horrible service that ended up never showing up 2 TIMES and the even cancelled my $2400 order without ever any calls... Plesser's forever now hopefully! read more

Worst sales personnel for a company that has been in business for so long. I spoke with Eric who was unprofessional and curt (rudely short in reply). He would cut me off in mid-sentence and hung on me after requesting information about a product sold online. Prefer to give them a ZERO STAR RATiNG but need to choose between 1-5 stars. Absolutely awful behavior and no customer service. read more

Folks at Plessers were extremely helpful and informative about my grill purchase. Noted that buying a floor model would bring a discount that I didn't even ask for! Nice showroom. Highly recommended read more

Went to Plessers and met up with the sales person Gerard. My wife and i had a great experince dealing ith Gerard. He walked us thru all the name brands and gave us his suggestions based on feedback from past buyers and manufacturers. As we went thru the store he explained the pro's and con's on each brand. The bottom line is we left there with a whole new Kitchen!!! I would highly recoment the store as well as Gerard!!! read more

I've renovated several properties and dealing with Plesser's is a joy. Their sales folks are knowledgeable and professional, especially Gerard, their ops department is super efficient and I look forward to my next appliance shopping experience with them! read more

We walked in the Babylon sales center (Showroom) and was immediately greeted by an associate who directed us to Peter. Peter listened to our thoughts for a remodeled kitchen, he immediately made suggestions and was able to analyze what we thought we wanted and he suggested alternatives with no hard sell. The website allowed us to look at alternatives with prices aiding our choices. Very pleased with the process. read more

emily was knowledgeable and answered all our questions and concerns professionally. we did our research and were prepared, yet emily guided us on appliance differences. this made our decision easy. emily did not steer us towards a brand or tried to upsell us , which is what we like. if a sales person or wait person says this is my favorite, we walk away renee. emily did not . she did tell us the pros and cons of the appliances , which helped with our decision. she sent the quote asap and worked out details without drama. within a week we selected and purchased because of plessers selection and emily's professionalism and product knowledge. one last thing that impressed us. emily was not pulling out vendor manuals and searching. many questions we asked she had the knowledge in her brain. she was also quick on the computer to pull up information. plesser's appliances was great to work with. read more

The agent who took my telephone order for a double wall oven (Emily) was friendly and efficient. The process of cancelling my order was handled expeditiously. I cancelled the order because Emily added "delivery and installation" to the price and we talked about the reliability of the installer, but she failed to tell me that installation did not include any cabinet or electrical modifications to get the new oven installed. I found this out only by happenstance in talking to the installer about a delivery date. According to the installer, if any cabinet or electrical work will be necessary, the oven is left in your garage and you are on your own. I cancelled the order immediately. I would not use Plessrer's again unless the appliance required no installation modifications, such as a washer / dryer. read more

This is the third appliance I've purchased from Plesser's, and once again it was a great experience. The process was quick, easy, and pleasant from start to finish. Peter was excellent, he took the time to explain everything clearly and made sure I felt confident in my purchase. I highly recommend Plesser's for both their products and outstanding customer service. read more

When I agreed to purchase our new fridge from Plesser's, it was because they said it would ship out that day. This led me to think that it would be delivered soon. Perhaps the following week. No. In total, it seems it will take 3 weeks. This is also what GE told me, which is why I didn't purchase it from GE. Then when I called Plesser's yesterday to inquire about the whereabouts of our fridge, they said they'd called GE and it would be delivered around January 13. If this is the case, I should've just bought the fridge from GE. I apparently don't need a middle man. I can't help feel this is a bait and switch. I give 3 stars with hesitation. Depending on how this plays out, they're either keeping 3 stars or getting 1. I'm sorely disappointed and feel manipulated. read more