Do yourself a favor a NEVER order an appliance from them. We always purchased extended warranties from them. We used them for years and then started to notice that it was a nightmare every time we needed an appliance serviced under the extended warranty. I vowed to stop using them for purchases but I still have 2 active extended warranties with them so I am stuck dealing with them still. The latest issue is our fridge. Stopped working 5 years in - good thing we have a warranty right? I call to schedule a service call. They say it will be a week because they have to order a part even though they don't send anyone to look at the fridge. What could go wrong? Today, the tech finally comes - I am a week without a fridge right before Christmas with 2 kids in the house. Looks at it for about 2 minutes and says I need to order parts. I said really because I have been a week without a fridge because a part needed to be ordered. He say well I need some other parts. I call the service # freaking out because he is telling me it will be 4 days. They say they can expedite the shipping and I am like I need this fixed tomorrow. They say keep calling and we'll see what we can do. Well I have been calling all day and guess what? No part, no appointment and I guess I will be without a fridge for another 4 days. Words cannot describe how much I hate this company. They were too cheap to send out a tech to diagnose the issue so they guessed what the issue was and turns out they needed other parts as well. Then they have the audacity to tell me parts take time to ship. Really? I had no idea that I have been waiting a week already for parts. I cannot wait until our warrantees with them are finished so we never have to deal with them again. Update - Called today to find out when my repair will be done. They tell me another week. 2 weeks without a fridge - good job guys! Also, 2 different "customer service" reps were supposed to get back to me today with an update. Guess what? No one called. Worst customers service ever - they do not care about you or keeping your business at all. And then they treat you like you're crazy when you get upset. You've been warned. read more

I bought a tempur-pedic mattress last year in march. I work 10-16 hours a day at my jobs and needed a comfortable mattress that would last me a very long time. I decided to purchase the top of the line mattress available for $4,000. I decided that the comfort of this mattress would justify the hefty price. When discussing the warranty, the sales associate mentioned to me to make sure to get my mattress covered under the warranty and to get a cover for the mattress that was another 150 dollars. I agreed since I wanted to make sure that this warranty would cover my investment if anything happened. After having it for a little over a year with a sturdy bed frame, the mattress started sinking in the middle. I am a single petite woman who gets maybe 6 hours of sleep a night at most. I have been experiencing neck and shoulder pain so I decided to check the mattress and that's when I discovered the sinking. There is no reason that this mattress should be sinking especially within a year of having it with a bed frame and all. I contacted the company the warranty was issued under and they said because of "improper" support that is why the mattress is sinking and why they will not cover my mattress under the warranty. Now I have to replace this mattress within a year of having it all because a neglectful sales associate at P.C. Richard that failed to inform me that I needed to buy a specific bed frame for this mattress. He decided to focus on making a sale to make commission instead of having my best interest in mind. I will not be returning to shop here anymore and I advise everyone to stay away. read more

I live in NC, but own a condo in Hoboken that I rent out. Fridge stopped working last night. Got the run around from Lowes and Home Depot for great sale items but not in stock. That's AFTER I placed my order on line and got a confirmation that it was in stock and would be delivered the next day. Hours later I get a call from Lowes that it is not in stock and they only deliver in the area on Tuesday and Wednesday. I called PC Richards and Tabara was a HUGE help. She found a couple of fridge options that would work in the space (it's hoboken so of course it's a very small space for a fridge!) and also setup delivery for as quick as possible. It would have been next day, but I called them too late in the day to get next day. She was very apologetic she couldn't get it there the next day and stayed on the phone with me the whole time as I worked out the payment and delivery situation with my tenants. I wish I had called PC Richards first. They are awesome and Tabara puts Lowes customer service to shame. Tabara was professional, courteous, focused on doing everything she could to help me, AND very friendly. Just what you need to help your business grow! She's a great asset and a very good example of the type of person every business would want to represent them. You go girl! read more

Purchased front loading W & D which was poorly installed on 11/6. Annoyed and frustrated, I called the store, and it apparently was my lucky day because the Manager, Akash, picked up the phone. I explained my situation and concerns. He was professional, pleasant, kind and very understanding. He made no attempt to dismiss my concerns or explain them away. Instead, he scheduled for a follow-up installation crew to come out on 11/9. I was their first call of the day, and I was so impressed by these gentlemen. Daniel Escobar, Truck 4060, A - Z Installs was incredible. Like Akash, he was professional, pleasant, kind and most importantly very knowledgeable. He reinstalled my appliances and the difference was night and day. He also confirmed that my concerns were founded with the first installation. I cannot say enough positive things about both of these gentlemen or the store in Paramus. The fact that Akash took responsibility for the installation, and respected my concerns, tells me everything I need to know about the type of staff P.C. Richard & Son hire. I'm a fan, and would encourage you if you're in the market for electronics to visit them, and give them an opportunity to meet your needs and match other prices. read more

First of all when I shop I really do my homework and I look for who has the best price. I recently just bought my kitchen from Pc Richards and I have to say that my salesman ebdur answered my questions. he wasn't too sure about a few technical questions so we turned to one of his colleagues and he was able to answer it for me. After showing me the items my husband and I choose, we spoke about price. I had prices from different competitors so I was ready as I know pc Richards negotiates pricing. After about 15minutes he called over his manager Joe who explained to me that pc Richard has a 30 day price guarantee and we were able to make a deal. Secondly, I usually never buy any kind of protection but the manager I was dealing with convinced me to go with it. I spent a lot of money and if anything happens to my appliances I don't want to spend any more than I already did. Overall it was a great experience for my husband and I and will be shopping here again in the near future. The only thing that might turn you off is there are a ton of salespeople that approach you as soon as you make it thru the door and follow you around. read more

We've been shopping at P.C. Richards for years, but when it came time to gut renovate our kitchen we went to a local, highly respected appliance store and received little personal attention. Our contractor then recommended that we go back to P.C. Richards, as they offer great prices, have large inventory and thats where he purchased his appliances. At P.C.Richards we were fortunate enough to meet Jae Lee, told him we were shoppinng for new appliances for our new kitchen. He guided us thru the entire process, directed us to the "GE CAFE SERIES" as an "excellent value". He could have easily tried to "upsell" us, but didn't. We feel we got a good value, quality, they look great, and we love them. Jae Lee is a very friendly and knowlegable sales consultant. He was very responsive to our ever-changing delivery schedule due to construction tie-ups. Even after installation he followed up with us to make sure everything was satisfactory and that we are pleased with our purchase. He is genuinely nice and we would confidently recommend him to our family and friends. Thanks again, Jae Lee. - See Ya Soon! Ron & Deb K. read more

I consider myself a high maintenance customer because I have many questions and can be quite indecisive as a shopper but met the perfect sales person that was the most knowledgeable and reliable - Jae Lee. I was doing a large kitchen renovation and needed to purchase all new Wolf and Subzero appliances. After a few other sales people weren't able to help me, a manager asked Jae to help. Jae was so informative and patient, he helped me pick the perfect appliances for my needs. I also bought a Bosch dishwasher and LG washer and dryers from him. After 6 months, we are still in touch and he has followed up to make sure I applied for all my rebates and always prioritized my needs. Jae saved me $thousands. If you ever need anything at PC Richards, make a bee line straight to Jae. I think you can call ahead to ask for him so that no other salesman approaches you when you walk in the store to get your business. I HIGHLY RECOMMEND JAE - HE REALLY PUTS THE CLIENT FIRST! I hope his managers know how much value he adds. read more

After being treated rudely at Karl's Appliances, I drove to P.C. Richards where a very nice and helpful salesman, Rudy, worked with me to choose a washer. When I researched that washer on the internet that night, I realized I wanted to cancel my order and purchase a different one. I called the next day and Rudy was not in but Louis, one of the managers took my call. I have never had such amazing customer service in my life! Louis helped me with my purchase but then asked me to measure the doorway to the basement where the washer was going. Unfortunately, the doorway was too small, so Louis took the time to check all the specs of the washers they sell to find one that would not only fit, but also one that I would be happy with. Louis completed my purchase, credited my card since the new washer was less expensive and set up my delivery in 2 days. All the while, he never seemed annoyed or impatient as the sales person and manager were in Karl's. I will never go anywhere else when buying appliances! read more

I used to shop online for everything based on what was 'popular' until I had a bad experience. So I went to PC Richard's in Paramus and I realized the tremendous benefit of shopping in store with an expert. Trust me these guys know what they are talking about. Just go in and ask for Jack! The guy is a genius when it comes to electronics and he doesn't try to rush you, he's not pushy(which I hate), and he doesnt want to rip you off or just make his 'commission' . The guy genuinely cares about getting you the best deal possible and more importantly the best equipment possible. I make music for a living and I know my stuff pretty well, however I hadn't kept up with the very latest trends and advances. Jack helped me select an amazing sound system for my house, along with several different headphones that accommodated to the different genres we offer at different music studios. I don't plan on going anywhere else for my electronic needs. Thank you PC Richard's and thank you Jack! read more

great experience there ! as a woman i am always cautious of shopping for major appliances that my husband normally do for me. I was browsing around for a while and within minutes a young gentlemen came over and immediately pointed to the item i was browsing and explained why the other model was more value to a home. (i can't pretend i know much about washer and dryers and refrigerators even as a woman) Brian Cioffi was a sales rep there and he made the experience fantastic ! he was easy to talk to and he showed me different models of all the major appliances i was shopping for. and as if it stopped there he set up delivery and installation for things to come to my house along with her personal cell number should ANY concerns come along or problems happen with that order. the level of customer service was above and beyond. i have told several of my friends to go and see Brian Cioffi directly. read more

My sister's old refrigerator quit working, so we came to this PC Richard on 10/14; she purchased a Frigidaire, however, it was not in stock. My sister received a phone call the very next day (10/15) by salesman George P. who stated that their warehouse received a shipment of refrigerators and that she can now schedule the delivery. Although it seems the warehouse could have delivered the fridge the following day (10/16), we decided not to rush things and scheduled it for 10/18. The Frigidaire was delivered and installed by two very professional men who CARRIED it up a 6-floor walk-up apartment in NYC, which to my understanding, many delivery companies will only go up to the 3rd Floor, so kudo's to the delivery guys for going the extra mile !!! (no pun intended). Overall experience from sales by George P. to delivery and installation is nothing less than 5 stars. read more

P.C. Richards is absolutely the best of the best "Hands Down !" P.C. Richard's success is due to their outstanding employees followed by their product selection and pricing. Jae Lee - our sales person is the most professional - knowledgable - courteous - hard working individual you will have the pleasure of meeting. Jae should be recognized as the sales person of the year and train every other person who works for P.C. Richards as his style is amazing. The delivery team of Mamuka and Julo are so professional that I encourage the management team of P.C Richards to film their next commercial using them deliver anything. These two men are true GENTLEMEN that know what customer service is and how to make a customer feel valued. Do yourself a favor and head to P.C Richard's in Paramus, New Jersey and insist on working with Jae Lee ! Wendy and Mark Greenspan read more

I'm extremely disappointed with my recent experience at PC Richard & Son. I called the store for help with a defective refrigerator I purchased, and instead of receiving support, I was shocked by how I was treated. The manager, Pablo, became aggressive and actually started cursing at me during the call. He misunderstood something I said and assumed I cursed at him -- which I absolutely did not. I even called back to clarify and explain calmly that he heard me wrong. Despite that, Pablo continued to insult me and speak in a very disrespectful manner. No customer should ever be talked to this way, especially by a manager. I was just trying to understand how to handle a defective product, and the unprofessional behavior I received was completely unacceptable. This experience has made me seriously reconsider ever buying from PC Richard & Son again. read more

Needed a refrigerator and couldn't find the size I needed for my kitchen. Several people were telling me to go to PC Richards. I never bought anything there before and was very nervous about purchasing a refrigerator from them. But then I took the plunge. I found what I needed with the patient help of the salesman Louis. First It was $200 less than anywhere else. Next, the delivery was scheduled when I wanted. The delivery guys were fantastic. They called me the evening before and twice on delivery day so I knew exactly when to expect them. They carefully removed the old one and assembled and installed the new one with no hassles. Finally, I want to say all were so wonderfully professional from sales to delivery. I am impressed! And I love my refrigerator! I'm so happy I chose them and I truly recommend PC Richards to everybody :) read more

I can not say enough good things about PC Richards in Paramus. The manager Craig has always been my go to for any appliance I need. He's helped me over the years and his knowledge in products, capability on getting my products in a timely manner is what brings me back year after year. I will go no where else and refer all my friends and clients to Paramus PC Richards. Overall they always has friendly knowledgeable staff that makes the experience a positive one. With a busy schedule they always take care of me in a timely fashion and work with my limited time slots to make the delivery work best for me. I started purchasing with them in 2005 and just purchased a new tv last month. As a long time customer and a sales person myself they get it right every time. Thanks Craig and all of his staff at PC Richards in Paramus. read more

Excellent Customer Service!!! I bought a washer and dryer from this location few months back. I worked with Ravi Singh and it was an absolute pleasure. He helped me to narrow down my selection (and trust me they have a large selection) and was very knowledgeable no matter what odd-ball question I threw at him. At the end of it all he helped me will scheduling the delivery, getting the guys to help me set up the washer/dryer and even called me the day of the delivery to make sure that the items were delivered and that I was satisfied with the set up. That right there not just great customer service but it showed me that he cared about the customer even after he "got the sale." I'm now a customer for life. I would highly recommend asking for Ravi if you ever visit or call this location. read more

There is nothing negative to write about this store. How do I know? Ive been shopping here for the past 20 years. I have bought multiple tvs, a camera, a stove, games and many other products the store has to offer. I have NEVER had any issue to date with any of their products. I love the extended coverages on products for peace of mind. Military and police friendly always looking to help out! Great location! They can help you load your product in the vehicle if you need help. Staff is friendly, quick to greet you when you walk in and not pushy at all. My parents, sister and brother in-law have also been buying here for the past couple years and they've never had any issues of any kind either. Thats a pretty good track record don't you think? read more

I have been shopping at P.C. Richards for many years. Their friendly sales staff are knowledgeable, courteous and very helpful. Craig Ruppert, has helped me numerous times over the years. It is nice to see consistency in the staff, that they stay so long, and remember their customers. I have purchased all kinds of devices including Computers, TV's, furniture, Blue Ray / DVD players, and Appliances. My most recent purchases were a Dishwasher and a Wine Refrigerator. Both were recommended by Craig after discussing our needs and concerns with us. We are thrilled with both products. The Bosch Dishwasher is so quiet, you do not even hear it running. I recommend everyone shop at P.C. Richards before they try anywhere else. read more

The folks that run this store are some of the nicest people you will ever encounter in a retail establishment. My contact is George P. and he's real down-to-earth and happy just to shoot the breeze with you, but will also share his vast wealth of experience and knowledge, while never pressuring you to buy it at all. George P. will work within your budget, without a trace of snobbery or condescension that you sometimes encounter at other electronic dealers. He understands that this hobby should always be fun for customers, not stressful or intimidating, just because you walked into their store Bottom line this is my favorite joint Who You Deal With Matters More Than Ever!! read more