Craig and Yolanda provided excellent service. Purchased several items for an outdoor kitchen area. They were extremely knowledgeable and friendly. I would highly recommend this store and these sales professionals. read more

I came here for new appliances for a flip my husband and I were doing. I met with Joel, a sales rep, and told him I needed a great deal. I had my eye on this Samsung line that looked chic. He was pleasant and professional the whole time and got me a FANTASTIC deal! I purchased that day and the items were delivered within a few days. Joel even called the night before the delivery to make sure the delivery company called me to schedule a delivery. I was pretty impressed. The showroom was clean and well organized too. I'll definitely be back to do business with Joel. read more

P.C. Richard & Son - Electronics Near Me - Paramus, New Jersey

The manager was unprofessional his name was jabar. Did absolutely nothing to solve or help my problem. He was being a complete smart ass about everything. Pc Richards sold us a lemon of a wall oven. That broke literally 2 times within 2 months of it getting fixed. Jabar the store manager stated 2 years was the life span of his products. He's a mess of a manager. Go to the store in Wayne. Much more polite understanding, and professional. After speaking to the corporate manager Craig, who was a gentleman, he reassured me the problem and runaround by their sales and service department would be situated. Time will tell. I contacted the BBB and posted reviews on their website that they refuse to post. read more

I recently went to P.C. Richards to purchase a new washing machine and dryer. I was assisted by one of their employees, Craig Ruppert. Mr. Ruppert was extremely professional, polite and took his time with me, never making me feel as if I were "just another customer". Not only did he help me find exactly what I was looking for, but he made the process an enjoyable one. I was extremely pleased with my experience, and as a new home owner I plan on returning for much of my upcoming needs. read more

The guys here are always solid with their knowledge and pricing. We are professional developers and always come see Jae, Nick, Charlie and Pat Rosato when we need to equip another kitchen or laundry room. We have sent numerous customers to PC Richard and everyone has come away with a good deal and a nice experience dealing with people that know their stuff. Try walking into a Best Buy or Sears to buy anything you're met with apathetic sales people who are on suicide watch. Thanks PC for everything see you soon for another $20k worth of appliances! - John read more

P.C. Richard & Son - Good deals on floor models - Electronics Near Me - Paramus, New Jersey

First thing you need to know about this place is that all prices are negotiable and every single sales associate here works off commission. They will do anything to complete the sale. I'm not sure what percentage they receive off each sale, but judging by their aggressiveness, I can only assume that the split is favorable. If you're shopping for televisions, then Duane is your man. He's a black guy in his mid-30's, average height and build with a bald haircut. He's very witty and is quick to please. He won't really pressure you into any unnecessary purchases (which I'm all about). Parking can by a hassle on weekends, but it's worth the pain if you're able to find a helpful sales associate. Insert whistle here... read more

I have used this business for years. They recently sold me a Frigidaire dishwasher. The dishwasher was delivered and installed. The installers then realized that the door did not close. The dishwasher was removed and a new one was delivered about a week later with a huge dent in the front door. A new one was then delivered again about a week or two later. It then flooded out my kitchen. It was repaired. A few weeks later I received a text message that the repair person was on his way. That was the only service call in the system that the manager, Jovar, could find in his system when the lemon that I was sold flooded out my kitchen again today. read more

DON'T BUY & OR Beware of the EXTENDED Service warranty-What an incompetent and awful experience with the service Department and Technician for my Kitchen Aid New Dishwasher, I am still waiting for the same part to be installed as the first repair attempt was not repaired, 7 days later the soap dispenser lid would not stay closed once again. I started with my first service call in early 2021 and I am not told that I will have a my 4th service call with the same technician on November 8th 2021. I also have been experiencing a difficult time just getting through to them on the phone to schedule the appointment it took nearly 1 week to get through. I start calling in the morning get put on automated hold and then disconnected this continues and continues. This is a farse! No customer service at all, incompetent technicians who can't execute and make the repair. What are they selling.....? read more

Excellent selection,quality and layout. Bought a home theatre system from here and was helped by an extremely professional salesman who took the time to explain the product and gave me an extra discount on top of the employee discount promotion they were running. They also brought the product to my car and were polite the entire time. When I had to return the product since it was defective, they did not hassle me or try to persuade me to get something else. Top not customer service and a big selectionn of stuff. This is the place to go for electronics ad other home appliances read more

We recently purchased two 70 inch tvs from this location as well as a sound system for our new home. Craig assisted us and gave us knowledge on all models, sizes, and answered any questions we had for him. We have been so pleased with our purchases (as is company when they visit) and the best part was we didn't feel disregarded or pressured at all during our visit with Craig on both visits. We were so pleaSed with the honesty and customer service, that we just returned two days ago to purchase a Bose speaker for our home for entertaining. All around, we highly recommend coming here! read more

We live nearby and have shopped kitchen appliances here for more than a few occasions. We usually work with Joel. He is a long timer at the store, and he really thought of right questions to help us select the right product. We purchased kitchen stoves, dryer, and refrigerator over last 5 years. He is very knowlegable and took time to follow up delivery. His name is Joel Gelband. He is a very experienced guy and I definitely recommend him. read more

Had such an amazing experience with Gerry M. Buying all new kitchen appliances. I thought it was going to be intimidating but he made the whole process wonderful and even had one of the managers approve extra savings for us. GO SEE GERRY he is honest and knows about appliances! The best customer service i've received in a very long time! Also, we went in the morning before they opened and it seemed like no one was working but to our surprise they were having an outdoor associate meeting focusing on the importance of respecting 6 ft apart and for them to wear their masks. VERY PROACTIVE read more

Buyer beware. I have bought many appliances through the years at this location but the one thing I have never liked is because they work on commission it's like a goldfish being thrown into a shark tank. I went in for a bed, $2800 later I ordered and was given a delivery. (Take note: always check that your base matches mine did not totally different and then stop and make them take whole thing back). Why you might ask? They ripped open mattress and they do not refund, then bullshit you with the baseboards were free. After talking with a total of five people I just wanted to give the whole bed back because 1 they handled this whole thing unprofessionally and dons deserve my money but what the just don't understand by their actions of leaving unmatching bed that was not cheap, they now missed out on fridge, and other appliances we were also getting. You lost my business now and later and I would never recommend your store ever After management read this review they reached out to me to resolve this matter. They said they would get back to me which they never did leaving me with two different baseboard to my bed. Again I would never recommend nor buy from this chain again read more

Marcus was an incredible sales rep on the floor. Very attentive and willing to find the right products that met with my needs. He as well as other sales reps provided great insight and comparisons to each product of interest. Next time I'm looking for any electronic products, I'll be sure to come back to PC Richard & Son. read more

As a flipper, this place is my go to place. Very helpful, and well trained staff. They didn't waste my time with my purchases and straight to what I'm looking for. What I like more about their sales team, that they always work with my budget depends on the house im flipping. My last purchase was with george p and he recommended different options that fit my budget and would increase the house selling value. read more

My parents and I have been shopping here for years but unfortunately this might be our last time . We bought a $900 washing machine. The day before I was contacted saying the time is between 1-4 and if it needed to be changed to change it before 8pm. We left the time as is. At 3:30 there was no sign or call from the delivery men so my mom called up and the associate who answered said oh no that's not the time we said meanwhile we had an email confirmation and a phone call. My mom asked to speak to a manager and was put on hold for 25 minutes find out they would be at our house in 40 minutes. Long story short if you have a delivery hope it's on a good day or you'll be waiting all day. read more

The worst customer service! This company needs to train customer service to ALL their employees including managers. Better hope that your product is not defective or arrives damaged. They are good to sell you the product, but as soon as you walk out of the store don't count on them helping you any more. Buyer beware! read more

THE WORST customer experience in my history as a consumer. I have never written a review for anything in my life - but felt compelled to write this one. The delivery guys came and saw that the refrigerator did not fit well - the right side door would not open all the way. Just an honest mistake in measurement. So they convinced my 80 year old dad, who speaks mediocre English at best, to pay them to make an ugly hole in the wall the length of the door so that it could open slightly more. Their skill set is to deliver and install appliances - not offer incompetent carpentry services. (Two photos of the fridge uploaded). When I tried to exchange for a refrigerator of greater value, the store manager refused to take it back - even with their typical ~30% restocking fee. He was more concerned on the minor loss he would take on a single fridge versus a satisfied customer. The store associates have no authority and are not incentivized to find a practical solution since they are commission based. Now we are stuck with a refrigerator where the door does not fully open and our wall is completely ruined. Don't be surprised when PC Richards eventually fails as a business - at least the one in Paramus NJ. How ridiculous to have a tagline that says "109 years of Honesty, Integrity and Reliability". read more

P.C. Richard & Son - Look at the tile they scraped on the bottom - Electronics Near Me - Paramus, New Jersey

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Was there recently and helped by Rudy...WOW what an experience! So knowledgeable and professional, yet never made me feel uncomfortable or pressure to buy. My shopping experience was amazing, I would never hesitate to come back. If you ever come in this store, be sure to ask for Rudy! He's been working there for decades and knows the place inside out! He's the BEST!! read more

Excellent staff, service, prices and product knowledge. Go to store for electronics and luxury kitchen and bar appliances! read more

Really love the appliances (fridge, stove and microwave) I purchased. Tabara was very helpful in helping me choose the appliances and in getting my oven fixed after scratches appeared on the front handle. read more

I needed to get a new TV. After doing some research on specific models and pricing, decided on a 65" Samsung. I wasn't going to go to PC Richard's because of the horrendous experience at the Nanuet store. But I checked the reviews on the Paramus location, which were excellent. I went there (12/12) in the morning. I walked around looking at the TV's for about 5 minutes before a salesman asked me if I wanted any assistance. I told Issac what I was looking for and he showed me the options. He also showed me on a large TV what the various sizes looked like for comparison. The whole thing took about 15 minutes. He set up delivery for the next day. Isaac is a real pro! When I was walking out I saw a 40" Samsung on sale. I bought it and took it home. When I put it on the cabinet it looked too small. I called Isaac and asked if I could return it for a larger model. An hour later I was back at the store. Isaac had the manager sign off on the return (nice guy, no problem). I purchased a 50", and it was delivered a few days later. Very positive experience. Will return. read more

Awesome showroom. I came in for a AC and Ken R helped me out. He made sure I got the right one for the room size. Very professional, the PC Richard in NJ. read more

They had the washer I wanted. Fantastic price. I Placed the order On Thursday it was delivered and installed on Saturday. The only speed bump in the process was that I was supposed to be notified what time delivery would be the night before. I had to call the morning of. read more

Mr. David Schlesinger at the Paramus store was extremely helpful when we needed to get a replacement for our three year old LG refrigerator. He negotiated a very fair deal for us. The Service Contract however, SUCKED. They made me miss three days of work, and after 18 days without a refrigerator and about six hours of telephone time on hold, they finally deemed my fridge unfixable. You couldn't speak to anyone in charge, they were always "away from their desk," "in a meeting," or "on another call." The only thing good about the extended service contract was that they gave me credit for another fridge. The service guys were clueless and rude. That's why it was so nice to get some personal and very attentive service from Mr. Schlesinger when we went to choose another fridge. read more

Totally disappointed. I purchased about $7K worth of new kitchen appliances there in November and within a few months the Bertazzoni stove/range malfunctioned on numerous levels. The glass door was missing parts, the stovetop burners did not turn on, and the oven pilots would only turn on after numerous attempts. I called PC Richard and and they say to call Bertazzoni and that they couldn't help. For the amount of money I spent they say they "stand behind their products" but yet when a brand new product is defective, they won't assist. read more

The ONLY place I shop for appliances and electronics. Craig Rupert has been nothing but helpful every time I go to the store. Purchasing an expensive item can be stressful but Craig makes it a much better experience. Highly recommend. read more

Bought a refrigerator and was sold a 5 year warranty. I've had 5 ice makers changed. The technicians can't get it to work right. Also they have scheduled me for appointments never showed up claiming they never had me on the schedule. After the 3rd time they are supposed deem it defective. They don't know what they are doing. Wasted 6 days out of work and still broken. A bit of advice DONT BUY ANYTHING FROM THEM THEY DONT STAND BEHIND THERE PRODUCTS. read more

The best place to get all your appliances and electronics. I have been going to this location for a few years. If anyone needs anything go see Jack.S he has amazing knowledge of all products and he always make sure you leave there happy. I have purchased everything from my kitchen appliances washer dyer and all my tvs. Thanks again Jack for all your help read more

This place was awesome ......no haggling what so ever ...best prices and best people to deal with!!!! Will definitely be coming back again thanks again to Craig Rupert and staff. read more

I always come here to purchase anything I need. Every sales person is attentive and kind. Craig, the general sales manager, is super helpful and definitely knows how to run a team. Good prices and great service! read more

I came here to shop a little over a week ago with my mom because I had won a gift card & couldn't wait to use it! The store is very clean & organized. Really nice staff. Great variety of products and good prices. Loved the kitchen section, great selection of items. Dennis who helped us and was so sweet & patient. He held our products while we shopped around for hours, answered all of our questions, price checked a bunch of things for us, so helpful!! When we went to go out a worker was right there to take our bag to our car for us. I would highly recommend & look forward to coming back! read more

Horrible customer service washer and dryer installed and the washer was incorrectly installed and water leaked everywhere. I called the store and the guy said I hooked up washer I never been so insulted by these rude sales people and manger. All I wanted was a functioning washer and dryer and theses jerks were just accusing me of something that the installers did.i would not recommend buying from this store! read more

I purchased a fridge from this location and through this experience, I will never give them my business ever again. The door was delivered damaged and they agreed to replace the part. They sent out a technician and he ordered the wrong part. Called in again and had a second technician come by. He also ordered the wrong part. After the third attempt, I just gave up and now have a fridge with a dent in it. The customer service reps are rude and getting anything done is like pulling teeth. Stay away! read more

Purchased a refrigerator 2 months ago and is already not working, haven't had a fridge for 8 days now and customer service is horrendous

I recently bought a 60" tv from them. I almost exclusively shop there for my alliances and electronics. The few recent times I have been in Craig, the manager I believe helped me with my purchase. I knew nothing about the new tv tech and he educated me and didn't oversell me. The prices are always right and the customer service is fantastic. There is a reason most of the other electronics stores have left Paramus. Well done PC and staff. You guys do it right consistently. read more

My mother and I recently bought an AC with the expectations that we were buying the best product. Unfortunately, the product was defective and we came to return it at the location in Paramus, Rt. 17 South. The manager on duty, Mark, was very nasty and ready to argue instead of coming to an agreement with us. Not to mention, nobody notified us of the "special" policy for Air Conditioners; they cannot be returned once open, but who was to know the product was going to be defective without opening it? Mark argued back with us the policy and just walked away as oppose to helping us fix our dilemma. Horrible customer service, especially being a manager. Please be aware if it wasn't for the kind manager Luis who took the time to help us PC Richard's would have lost a loyal customer. read more

We have been loyal customers of P.C. Richard & Son for 20 years but our recent experience with the purchase of a refrigerator and dishwasher in January 2021 has been a horror from the start. The prices are very competitive but the service in both installation and repair is a nightmare. After paying for installation and waiting weeks for delivery the men came in and insisted on charging hundreds of dollars more, when we refused they left with our new unit in the living room and we had to get a local plumber to install. Fast forward 7 months and the refrigerator starts making an ungodly noise. Ever under this emergency situation it took a week to get a repair person and he was running so late that he was in a major hurry. He checked the unit, said the compressor was shot, unplugged the unit, said he would order a new compressor, give it about 2 weeks for delivery and left. We had a frig full of food and if we wanted a loner we would have to go to the store and pick it up. The topper was that the compressor is in stock and he could have gone to the warehouse picked it up and installed it the same day without our loosing hundreds of dollars worth of food and with no refrigerator in the middle of the summer. We have been on the phone for hours and days trying to get help and everyone says there is nothing they can do to expedite the repair. They will not even consider a replacement. Under no circumstances should you count on P.C. Richard & Son, they advertise service but do not deliver. We suggest you go elsewhere when you need appliances. read more

I purchased an extended warranty for my Kitchenaid dishwasher. The dishwasher needed repair. Scheduled a service tech to come out and diagnose the problem. Get service call and have to wait for part and then schedule repair - that part, from 1st call to repair took 13 days. Tech does his diagnosed repair and leaves. Within 10 minutes I realize machine is still turning itself on and off and constantly going into cancel mode on its own. Call cust serv right back and am told to call in the morning to reschedule another diagnostic visit and likely that will be another week - call this morning and they give me an appointment 10 days away for yet another diagnostic call! I rebuke and say it is going to be the board that needs replacement ( which should have been considered in the first place since the problem has been that the machine will not run a cycle just keeps canceling and it won't shut down but keeps restarting and canceling on its own) and will they bring a replacement board with them. No they won't - they will just come and take a look again - if they decide it is a board that will be another 5 days to get the part and wherever they can fit me in after that - likely yet another week past that according to their schedule looks like at this time. Of course despite not successfully repairing my machine the first time they will not consider my availability ( ie concrete travel plans etc) in trying to accommodate me. So where is the customer service accommodation in this scenario? Motto: We screw up - You keep waiting. The tech did not run a check cycle while he was here - that would have negated the need to go through another separate diagnostic appointment at the very least. Looks like PC Richards will not be where I go to replace my refrigerator and stove next month. UPDATE....UPDATE....UPDATE....UPDATE....UPDATE 8/10/2019: After posting my review I was contacted by Diana S. Social Media Customer Service Manager for P.C. Richards who offered to look into my complaint. 1st let me say that Diana S. proved to be all that a Cust. Serv. Rep should be. Without delay Ms. S. Took a look at my service history and it was decided that the next step was to deem my dishwasher not repairable at this point. My extended warranty allowed me a new replacement dishwasher of equal value to the one I had purchased. This would of course fulfill and terminate my warranty. 7 years into my 10 year warranty. A day and a 1/2 after Ms. S. got involved I have ordered a new dishwasher and purchased the extended warranty for it - dishwasher to be del. in 3 days. Thanks to Ms. S this all happened faster than my initial service call! Ms. Diana S. Social Media Customer Service Manager gets and an honorable mention goes out to the Paramus store for today's quick and easy service. read more

Bought a washer and a dryer with delivery and installation. First, the driver never showed up - or rather claimed, we were not, even though my husband was at home and had other deliveries. After over an hour on the phone with a very rude customer service, been repeatedly put on long holds, and then a request unless they can still deliver as signed, were promised a delivery later in the day. Waited for another 3 hours. Nobody showed up. When we called, they told us all drivers went home. When we asked to cancel, the service person refused to hear it and continued pushing delivery on other dates, then slammed the phone down. When I called on Monday to confirm the cancellation, I was told that it was scheduled for delivery later in the week (on a working day when nobody is at home, which we would have never confirmed). Took me another 16 min, 12 of them on hold, and speaking to 3 different people to cancel the order. read more