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P.C. Richard & Son

3.3 (135 reviews)
Closed 9:00 am - 8:00 pm
Updated 1 month ago

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Sama C.

I came in here looking to buy a new TV. I met up with Jack and Brian who were on the floor. They helped me out with figuring out what to get and what I needed. They also told me about the offers and promotions they had. They made me feel comfortable and that I can earn their trust. No sales pitch just up front scenarios of what to do. At the end I made the decision, and I was happy with it. Even though I took pictures of a "Samsung 65in 8K QLED" tv, I ended up getting an "LG C1 4K OLED". This is a very new model, so new it was not on the showroom just yet. It is a great TV, but you will need to do your research and homework. Jack and Brian, went above and beyond to help me understand all the features of these TV's (Sony, LG and Samsung) which made me feel super excited in buying the LG C1. FYI: They also sell mattresses and they give better discounts if you purchase a mattress and other appliances or TV's. I was tempted to buy a new mattress just to get the bigger discount, but I had a fairly new mattress. NOTE: They always have sales here, so ask. They will guide you on what promotions are available.

Stephanie M.

I've contacted the claims department I keep getting these automatic responses to my reviews. I need results. Added an additional picture of the hose that has to be repaired.

Anna C.

Be aware of P.C. Richard & Sons when purchasing appliances. I purchased several appliances from them back on July 5th, 2022. They sent installers to my home, representing P.C. Richards, however, when they do damages to the home, P.C. Richards will refer you to a complaint department and tell you that they are not responsible for damages. Actually, I was told that the damages are not visible and therefore, not responsible for what they did. When the installers came to my home to install my microwave on 9/3/2022, they were not in my eyes, professionals installers. They literally ripped the old microwave from the wall, causing the tiles on the backsplash to come off and break. When they installed the new one, instead of putting the screws from the top, they said that the holed didn't match anymore, so instead of making new holes from the top, they decided to put holes on the inside of my kitchen cabinets and into the microwave. They also ripped the finish on my top cabinet and left without installing the vent. And the microwave was not leveled in any way. This will all show in the pictures that I will upload. P.C. Richards told me to contact the complaint department, and I was first told to get an estimate for the damages. The damages came to $710.90. When I submitted it, I was told that and inspector would come and look at the damages. When he showed up he said that the microwave needed to be replaced and the work was done all wrong. As if that wasn't enough, they sent a second inspector and was told the same thing. I received the second microwave on 10/11/2022, and the person that installed it, when asked about the damages, I was told again that the damages are not visible, and they even told me that the inside of your cabinets, have other holes (the holes to adjust the shelves that are suppose to be there), and therefore washed their hands of everything. I also had problems with my dishwasher, after I paid for full installation, the installers wanted another $50 telling us that the hose wasn't long enough, and left the connector loose to indicate that there would be a leak. My husband asked to look at the connector, and tightened it in front of them. Please be careful who they are sending into your homes, the installation is not cheap and keep an eye on what they are doing. The General Manager from P.C. Richards was supposed to follow up, we spoke last Monday, and I told him to make sure he follows up or I would post this on Yelp today, and have not heard back from him. I guess it's time to contact my lawyer. Thank you for your time in reading this.

Compressor replacement

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4 years ago

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Thank you for the review, John!

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8 years ago

Purchased a refrigerator 2 months ago and is already not working, haven't had a fridge for 8 days now and customer service is horrendous

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Page 2 of 4

Ask the Community - P.C. Richard & Son

Review Highlights - P.C. Richard & Son

I must say I have had very positive experiences at the PC Richards Paramus store.

Mentioned in 2 reviews

Read more highlights

Appliance Warehouse

Appliance Warehouse

1.9
(45 reviews)
2.1 mi

martin is scammer not trustyworthy and very rude bad customer service…read more wish I had the option to give 0 starts. I went looking for a "barely used" dishwasher. Ely sold me a dishwasher that he said was NEVER used. That the person refused delivery but there was nothing wrong with it. It still had all the plastics and wrapping inside so I believed him.

Bought 2 appliances from here. 1st was a fridge for my finished basement. Ended up w a bosche…read morefridge that's basically brand new and cost half the price if a new one. It's nicer than the one in our main kitchen. So a year later we needed a washer and dryer. I decided to try my luck again since the first experience went so well. Called Barbara. She sent me pics. I Went with an LG thinq washer dryer combo. Again about half the price of new. I transported myself and possibly loosened something in the washer. It made a noise. Called Barbara. She coordinated getting a repair man over. He took a look. Fixed it in 30 min. Machine is super silent working like new. My advice will be to just let them deliver it. I will be back again for my dishwasher. Be patient find something you love. Let Barbara know what you want. You'll get it. They accept returns for store credit and do gave a high restocking fee. So just do your due diligence. They are fair and you end up with a great deal

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Appliance Warehouse
Home appliances for sale negotiable reliable and at a great price  Best service and prompt delivery with 100 percent warranty
Home appliances for sale negotiable reliable and at a great price Best service and prompt delivery with 100 percent warranty
Appliance Warehouse

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Reno's Appliance

Reno's Appliance

3.7
(87 reviews)
4.0 mi
$$$

We recently purchased a laundry machine and built in refrigerator from Reno's. Our experience with…read moreboth installations was perfect. I love my new appliances! They have a huge showroom and knowledgeable, professional salespeople. The installers performed both jobs flawlessly and the guy who installed our laundry machine even noticed that our storm door was broken and told us what was wrong and how to fix it! They all seem to care about doing a good job, love them!

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

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Reno's Appliance
Reno's Appliance
Reno's Appliance

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Best Buy Bergen Town Center

Best Buy Bergen Town Center

2.3
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2.2 mi
$$

Went to this BB on a Friday evening to purchase an Apple watch Ultra 2. I made sure it's in stock…read moreby checking availability from BB website. In the Apple section of the store, I requested an associate to get me the item. He came back after 5 minutes with product when we both realized it was the large size. I needed the S/M size that wasn't available in the store. The associate convinced me to order the watch from the store. He did a price match with Amazon to lower the price of the watch by $25. It also included one year of Best Buy Plus membership, a value of $49. It turned to be an excellent deal ordering the watch from the store. I was really happy with the service and value I received during my visit.

Best Buy is a chain retailer with a large selection of brand-name electronics, computers,…read moreappliances & many more top quality products. we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. Best Buy can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear. You can also rely on the Best Buy Bergen Town Center team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 2400 Bergen Town Ctr in Paramus, NJ, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more. Can't make it to the Best Buy Bergen Town Center? Don't worry; visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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Cool gadget for gaming
Cool gadget for gaming
Best Buy Bergen Town Center
Best Buy Bergen Town Center

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P.C. Richard & Son - electronics - Updated June 2026

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