I'll keep my rating similar because I do appreciate all they did for me with water damaged phone…read moreand getting everything over to new phone. But wanted to update that a few days ago (7 months later) , I got an email from apple stating activation lock is requesting my password for that old phone. They never gave me my phone back and said they give them to a company to dispose of phone. I did call to ask why I'd be getting this and he just kept telling me there's no way they got the phone on and that's all he can tell me. Told me told call Apple, I just don't know what they'd be able to tell me? He got kind of defensive because I was asking why I would get this email. I was just trying to understand it. I got on iCloud and set to erase if it's ever turned on, just hoping it's enough that they don't get any information off that phone, seems like someone's trying to get into it (even if not turned on). I'd ask to keep old electronics and destroy yourself. Writing this here just so owner knows this happened, especially if the company they are using isn't supposed to be doing anything with these phones besides destroying them.

With only a small handful of techs working, they stay busy, but they're never TOO busy to take care…read moreof your issues. Plus, all that busyness comes with a great deal of experience. I've found Experimax to be THE go-to people for the area. They're trustworthy and knowledgeable, having never steered me wrong. The prices are on-par or better than I'd expected on a few different occasions. They work with Macs and PC's, along with phones. I'm super glad they've been there for me.

June on geek squad! Thanks for making sure my Apple phone and IPad was not compromised! Thank you!read more

I needed someone with monster tech skills to help me transfer my old phone info into a brand new…read moreone--*poof* Derricka Ross appeared! She was very professional! She even prevented me from having to go back to my service provider to finish it off! As an older person, I am over the moon when someone with technical knowledge treats me with respect. It should be a teaching moment, not a ridicule! Derricka was very patient in guiding me through the process, and handled my many questions with tactful kindness! She's a keeper!

An order was placed online for a sign to be printed late yesterday. Around noon today, we called…read morefor an update and were rudely advised that we would receive a text. When I asked for a time frame to ensure I was available for pickup, I was again rudely told I would get a text. I requested a specific time, but the staff refused and said by 6pm, which is after business hours. I then requested a supervisor, but they hung up on me after I asked. This is not the first time this has happened. The store is very empty, and no one is available to assist. The print department is grossly understaffed, leading to long wait times. I would not return, as I believe this location will not be around much longer. It's really a shame.

I would stay clear of this operation unfortunately - or at least during the weekends as the…read moreleadership lacks the skills necessary to carry out their job. Extremely lack luster concern for customer support. Scenario, sister with Diabetes had one of those last minute "have to go" or it will be a mess moments and the attendant at the register and one of the floor agents (chatting it up with fellow employees and not walking the floors to see if customers need assistance) when I approached them about unlocking the bathrooms those lack luster employees approached the office to ask permission for my sister to use their restroom but he comes out and says they about of order but I asked if they were truly out of service since my sister has diabetes and has to go so he walks back into the office and after 3min (every second counts) then a different person walks out, walks in a horseshoe and looks at the back wall but never approaches my sister or myself but shrugs her shoulders and goes to the cashier smiles and giggles a lil and walks away and then the initial employee walks out of that same office and she whispers something to him and they both giggle a lil and shrug their shoulders And the he states that nope we cannot open but can go to Firehouse subs bathroom. Now if you bathrooms were down truly, I would have been approached or my sister would have been approached from that lack luster and I dare say pathetic level of service set of employees - if they are truly down it would have been seconds seconds to say unfortunately they are down and we do apologize but offer some Level of concern but to shrug and giggle at someone else's misfortune of having a disease that sometime has spontaneous consequences. Corporate - these so called employees are killing your business. You are losing revenue shares and business to other supply stores due to their nonchalant personalities. Do you want to know why you have an empty store - your employees are running your operation into the ground. Shrug their shoulders and giggle all they want.... I once shopped here a lot, even passing up other stores and paid more for goods and services when your employees cared. These employees you have know stink.

I have an IT background and under normal circumstances probably would have attempted the repair…read moremyself, however; due to time constraints and other issues, I elected to take the All-in-one PC to Tech-Zone who was listed as the Authorized Repair/Service Center for our branded computer. Nate was the Tech on duty and was friendly, knowledgeable and professional. He took the PC in and within 24 hours called me back on a Saturday with the diagnosis AND the cost to repair which included locating a replacement Main Board. By Tuesday afternoon I received the call that the PC was ALIVE and ready to go back into service! The Cost of the repair was EXTREMELY reasonable and Tech-Zone was highly efficient in getting the issue resolved for us. I would highly-recommend them and will definitely use them again.

Laptop repair hacked Cape coral fixed. They purchased my tablet recommended, fast repairs thank youread more

I was wondering if they are still open for business. I need another laptop, and another one…read morerepaired? Really enjoyed doing business with them.

Apple is always wonderful.I have an appointment; I arrive; they solve my problem. And the best…read morething is that I understand what was done. Thank you,Apple!

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

Best Buy in Estero Florida is in my opinion is #1 for service, product knowledge and inventory. The…read moreGeek Squad program is a must for me. They can be slow at times but good help is at a premium and hard to find.

Just purchased a dish washer. Awesome service, great…read morepricing ( saved over $400 on same unit from Lowe's). Delivery time frame very good. Great experience