Our shower drain had slowed to a stop in our older home, so we weren't quite sure how to handle the situation. I've heard lots of differing stories about whether it's safe to use drain cleaning materials on old pipes, I wasn't entirely sure what type of pipe we had, etc. Enter Dennis of Roto-Rooter. Dennis was extremely professional. He outlined each of the steps he would be performing and why he would be doing them. He explained to me exactly what was happening and did so professionally with a friendly attitude. After he had cleared out the bathroom drain cleaner than I'd ever seen it drain before, he threw in a cleaning of the bathroom sink and the kitchen sink! Not only did he then describe how to maintain the drains, he left us a bottle of the liquid drain protector, how and when to use it, and gave us some other tips as well. Dennis did an excellent and quick job. I have a hectic schedule, and Roto-Rooter was efficient and helpful in working around my schedule. They arrived quickly and on time and finished the job just as quickly and effectively. I believe I got the best "bang for my buck" with Roto-Rooter and would absolutely recommend them to a friend. read more

DO NOT USE - THIS PLACE IS A JOKE AND WILL RIP YOU OFF. Broken equipment used, water on floor from their equipment, propped door open without my knowledge, my 2 indoor cats escaped. Supposed to tear up floor due to toilet leak from main floor into basement...did a crap job on tearing up the floor, did not clean the underside of the floor from the basement, did not clean or sanitize the top of the duct work where toilet water leaked, did not clean wall or floor in basement to remove toilet waste..used their steam cleaner that did not clean thoroughly. NOW I'm getting harassed to pay the bill (even though I did not sign the completion certificate), had to clean the wall, top of duct work, the wall and floor myself. What a waste of time and money. What a joke of a company!!! Wished I saw these reviews before I called them up. read more

Rob came on a Saturday within an hour of us calling after noticing a significant water heater leak. He works tirelessly for almost 7 hours, finishing the job at 11 PM, removing the old heater and installing a new heater. Excellent attitude, extremely hard worker. Highly recommend it. Addition, Rob also identified another major issue with our water that we bundled into the repair. The company prices are commensurate with the quality you will receive. The cheapest path is not always the best one. read more

Should be ZERO stars, but I have to give at least one on here in order to post this. With a little research (after the fact), I learned that their "plumbers" are actually salesmen who earn a commission. So, expect high-pressure tactics and quotes for the most amount of money they can squeeze out of your wallet. They pressured an elderly family member into signing up for an extremely expensive repair, and even discouraged her from getting other quotes. Turns out, the actual repair was MUCH smaller than they said on the estimate, but since it's a flat rate, we still had to pay the full amount (almost ten thousand dollars). Oh, and then after the initial repair was done, they found another "problem" farther down the line and wanted to fix that...for another $10K. Unbelievable. I reached out to their customer service dept several times and didn't get so much as a reply. We'll never be using Roto Rooter for anything ever again. Hire them if you're looking to get severely ripped off. Otherwise, do yourself a favor and use a good, local tradesman. Also, don't ever let them talk to elderly loved ones. They WILL take advantage of them. read more

I had a leak in a condensation pipe in the attic. The "plumber" from Roto Rooter stepped on the ceiling instead of the joist and put a large hole in my ceiling. He then said that the company was not responsible for the damage. He charged $477.00 for labor to replace a 10 inch piece of plastic pipe, and $23.00 for the piece of PVC. Further, the is still water seeping from the hole in the ceiling, so it does not appear that despite the outrageous amount charged, that the leak has been resolved. Additionally, I was left to clean up the debris that the "repairman" left behind after destroying my ceiling. read more

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Completely ripped me off. Charged well over 4x what local companies charge. Created a larger leak then they were hired to repair and wouldn't come fix their mess up for another 12 hours. Did a complete hack job on inside and outside pipes. Refused me to work with me at all. Absolutely avoid this company. read more

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Two days before Christmas and they took advantage of me....charging $7,800 to dig up the riser in my basement on the sewer line I found out later that should have cost next to half what I payed. Would not recommend them read more

Had a appointment today between 12 and 4. They call at 6 to tell me they can send someone out first thing tomorrow. Now why can't they call before 4 and let me know they are running late. I sat at home all day waiting for them. That is not how you treat customers read more

They have no respect for your time. I took a day off from work, and they canceled twice. Very disappointing. I do not recommend their service to anyone. read more

I wish I could give ZERO stars!!!! Plumbing is a serious thing in a home. I called for services and was given a window time of 12p-4p. I'm sitting home waiting until 8:30p at night and still no one shows. I called to reschedule for the first thing the next day because I'm a woman who lives alone and did not want men in my home after dark. I rescheduled for the next day they give me a 12p-4p timeframe. It is now 5:30p and still no one has shown up. TERRIBLE!!! I've literally had to put my life on hold for 2 days for the plumber not to show. BAD BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Overpriced and lazy. 8 months ago, a Roto Rooter plumber came over to my house to check the pressure on my gas pipes to see if it was possible to have a gas stove. He spent 30 minutes checking the pressure and it didn't even hold pressure for 1 second (should have been a hint!). He was happy to charge me $250 for doing nothing and left. Fast forward to today, I was doing some maintenance on my furnace and I looked up. I saw a dead end gas pipe that the end was completely opened and not sealed off! In open air in my basement ceiling! I traced it back right to the line that would go up to my stove. I feel so foolish now for letting him take advantage of me like that. I already bought an electric stove and now it's possible that my gas-line can hold pressure and now I have to test it again. It should have been a dead giveaway that it didn't hold pressure for even 1 second. AVOID at all costs. Don't make the same mistake I did and throw money down the drain. read more

Overcharged me for everything. I paid over $25k in repairs and still have a backup problem.

Very disappointed. Two men came out I had to ask for masks. Luckily I had laid Blankets for them to walk on. Their price kept going up as they found more things they needed to do to fix what I wanted. Problem is worse since they fiddled with the plumbing. I would never call them again. Their first quote was three times what I found. Plus they kept adding costs. read more

I just had my toilet fixed by John 2723 (his Roto-Rooter number). He was very professional and came to my home within the time window of two hours. He explained all of the charges in his estimate and possible outcomes that might occur in getting my toilet to function again with appropriate pricing for the job described. I was expecting a higher bill than he actually stated which pleasantly surprised me. Before he left he made sure that my toilet was truly working again. I would want John to be the one to do any plumbing that I might have to do. read more

No matter what happens DO NOT call Roto Rooter! You will be charged an arm and a leg for a 5 minute procedure! Everyone else charges around $85 to $90 to unclog a drain. We were "soaked" for over $200!!!!! We are out of state rental owners and learned the very hard way. read more

Excellent service but I thought very pricey for snaking a clogged pipe. We had work done in another location that was 1/2 the price for the same service. They must charge by zip code. The more affluent the area, the higher the cost of service. Repairman was very friendly though and gave us tips on how to prevent future troubles. read more

After a stressful week with our sewer issues, I highly recommend Roto Rooter as an excellent plumbing contractor. They may not have been the cheapest, but their customer service was top notch. From start to finish, these guys were great. They respected our property, respected our dogs (Major Plus), and explained everything that was going on along with our best options to correct our issues. We were also impressed with their promptness. They arrived when they said they would and were finished when they said they would be. The guys that came out to our house were Mike (He came out first to snake and camera the drain), Jim (supervisor), Carl (foreman of dig crew) and I didn't catch the name of the poor kid that was down in the hole but he was very young. They were all execptional and if you are able to request someone specific, ask for them! Great job guys! read more

My experience with Roto-Rooter was outstanding. They were quick to respond. They were thorough in determining the problem and fix. They were polite and cleaned up after their work. They were on time with their families llowuo. read more

Roto-Rooters Plumbers 04/15/2010 My bathroom sink was draining slowly and got to the point where it no longer drained at all. I emailed Roto-Rooter and scheduled an appointment for the following morning. They called promptly at 8:00AM to let me know they would be to my house in about a half hour. Two plumbers showed up quickly and they got right to work. A few different services were offered and explained to me with no "high pressure" sales pitches. I opted for the the Clean and Treat. They took care of the clog and explained everything about the enzyme cleaner as well as their 6 month guaranty. Overall I was very pleased with their quick and friendly service and would definitely recommend them to anyone. read more

Roto-Rooter Plumbers 4/15/2010 We had a tub and sink get stopped up late at night . The Roto Rooter guy came out and fixed it at 1 AM. When the problem happened again the next day, They were out immediately to fix the problem for no charge. read more

I had the unfortunate opportunity to need the immediate services of a plumber this past Sunday afternoon. My tenants called me at work to tell me there was "water" backing up out of a pipe in the basement floor. I knew that could only mean one thing: a clogged sewer line. Naturally on a Sunday, of course. Since it was my rental house I also knew that I had to act fast before things really got out of hand. Were it my own home I would have done some price shopping first but I knew there was no time for that. Called Roto Rooter right off the bat. Walter arrived about a half hour late but was neat,thorough, and professional; doing all he could that night and delivering the additional bad news as delicately as possible. Although it was a Sunday I was not charged time and a half and he even cut me a break on his bill knowing that I would be needing additional camera work very shortly. The next morning I called back again to Roto Rooter to verify that Walter had reported to them as he said he would to schedule the camera work for the following day. This time it was Russ and he was even 15 min early! (Having been let in by my tenant). His camera work confirmed the suspected (and dreaded) bad news: old clay sewer pipes shattered to bits Again because this was a rental property; I immediately committed to having Roto Rooter do the necessary trenching and replacing of the line without obtaining additional estimates. Russ verified that he would actually be the person doing the work and he be on site in two days at 9 am. True to form he was 15 min early again and was hard at work when I arrived. Both Russ and Alan worked neatly and consistently through the drizzle the entire day leaving not a trance of evidence that they had even been there by the time they finished except the large (but again exceedingly neat) row of dirt running the length of the front yard (and the large hole in my checking account). Could I have gotten the work done more cheaply? Without a doubt. Could I have gotten it done more quickly, seamlessly, neatly, professionally and with less damage to my landscaping? I doubt it. And how do you put a price on that? Thank you Russ and Alan. read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Solon, Ohio

I just had roto rooter out to my house today. My service technician was Derek and he was outstanding!!! He not only took the time to make sure the problem was fixed but also explained everything to me. He was professional and extremely hardworking. I would definitely use roto rooter again and request Derek! read more

Great service by roto rooter rep- Ben (027). Has a seeer line back up Thanksgiving morning. Roto rooter answered the challenge timely and professionally. Would use them for any problem. read more

If I could give 0 stars I would. I wasted 1/2 day off from work waiting for someone who couldn't even make the 4 hour allotment time to give an estimate. Really? They did call @10:30 to say they were running late but as time went on it was apparent they scheduled too many jobs and it put their technician behind exponentially. Ultimately, I had to cancel @ 12:30 and was not happy. Do not recommend and will take my business elsewhere. read more

My husband and I bought a first house about a month ago. We started having problems with the drain in the basement and we where at a loss. We had no idea what to do. My husband and are are so happy that Mr. Mike Stover #229 came by and was able to fix it. I was at work worried about it all while my husband was at home with Mr. Stover and called me to tell me that it was fixed. Mr Stover told my husband that he would put his heart and soul in getting this fixed for us and he did! He did a great job and I would not use no other plumber other than Mr. Stover. Thanks Mike for your had work! It is greatly appreciated!!!!! read more

We called Roto Rooter to winterize our vacant home. My experience with Roto Rooter was pleasant and professional from the first phone call through the completion of the work. Derek was the first to arrive. He arrived right on time, explained the process, and answered all my questions. His co-worker, Scott, joined him. They were both very efficient, thorough, friendly and professional. I especially appreciate their thoroughness in cleaning up when they were done. Thank you!!! read more

We just bought a house in North Olmsted. Our first night we found a plumbing problem that wouldn't have shown up on our home inspection. My wife contacted the home warranty company. They sent JPC Plumbing. I was at work when my wife called crying. The Plumbing company came in scraped up the freshly painted walls. They then said they would have to use specialized equipment and a special camera for $700. They told her they would return the next day. I was home when they came the next day. They wanted to pull the main discharge plug and empty sewage into my finished basement. They had no buckets or anything to contain the mess. They then wanted me to sign a release that they weren't liable for any damages. I kindly told them no and to leave. I called Roto Rooter. Matt showed up in 30 minutes. He took a look at the problem and said that it wasn't a big problem. He had the clog fixed in no time. He used a camera and explained the procedure, and showed me everything he found and did. He even stayed a bit longer until my wife got home from work and explained everything to her and assured you the previous plumbers didn't know what they were doing. I know that Roto Rooter may cost a little more, but quality of service and professionalism Matt displayed will easily have my business again should the need arise. Thanks Matt and Roto Rooter. read more

We were overwhelmed with the quick and thorough service Roto-Rooter provided. We had water (possibly sewage) leaking through our ceiling due to a toilet issue on Dec. 26. They were able to come out that day, which surprised us given it was the day after the holiday. In addition to sending out a plumber, when they realized I needed to remove a portion of my ceiling quickly they were able to send out their restoration team. If I had hired a smaller plumbing company or contractor I would've had to find someone else who could do that work. The two teams worked together to get the problem addressed that day, worked with me through the insurance claim, and provided exceptional customer service by answering additional questions over the phone when we had them, as well as returning on each of the next two days to check on the clean-up. We were extremely impressed with the experience. read more

I paid Roto-Rooter over $12,000 for water remediation and to replace the sewer pipe in the front yard. The whole experience was a disaster. They told me that sewer pipes can't be cabled they have to be replaced. I later found out the county will cable those lines for free if you ask. Shame on me for not knowing but unethical of them for telling me it couldn't be done. They left a terrible mess including a 3 foot high mound of dirt and broken sewer pipe the entire length of my yard. They even dumped trash into the whole before they filled it in. When they broke up the sewer pipe, they also broke my storm pipe, then charged me $1320 to replace it even though it was their mistake. Worst of all, they refused to give me an itemized invoice to submit to my insurance. They literally just gave me a hand written invoice with a couple of scribbles and the total. Worst experience I have ever had with an service contractor. read more

Came out to Bay Village quickly on Christmas Eve and augered our main drain to clear it and get the toilets working so that they would not back up into the basement. Cleared another drain that had been slow for awhile. May have to have the main line video inspected as the plumber said it was only 3 inches instead of four and several offsets that complicated the clearing of the main line. read more

I called roto-rooter for service on 09/02/09 because we had blockage in the basement toilet, they said that there is some one in the area and will be there in about 10-15 minutes and I said okay. So, we waited abut 60 minutes until someone showed up. We got an estimate to clean this blockage $354.00. And we said that this is too much are you serious? Then the plumber said if you want to remove the toilet yourself it will be $100 less. So I removed the toilet in less then 2 minutes. When the plumber was doing his job I was watching him make sure he is doing a good job the minute I left to the other room the plumber is calling me " hey something is leaking" I came back and the the tiny water hose that was connected from the refrigerator was going down from the basement on the ceiling was cut and the water was coming. I think and I know for sure the plumber cut the hose because next to him there was a razor blade. So the hose could not just jet cut in half the minute I left the room. So I had to go to the store and buy new parts to fix it my self. So ridiculous. Also there is more. Before the plumber start the job he said that there will be a 6 month warranty and I said that nice and after he completed the job he said the warranty is only for one week. I all most jot a heart attack. I ask him why? and he said well I that its 6 but its only 1 week. If I would know this in advance I would call someone else. I do not trust roto rooter and will never use it again. read more

We had MIKE CRIST from Roto come to our house in an emergency circumstances; we had a blockage issue that was a source of problems for us for years that we couldn't solve, and to make matters worse, it was day after Xmas. After years of snaking, jetting, etc, we finally found this gentlemen ( thru Roto) that we deemed SUPER MiKE-! Not only did he work harder than anyone I have ever hired ( came at noon and left at 10pm!), but found the source of our verrrry SERIOUS problem ( a broken sewer pipe under the house!) and then he RePAIRED it!!! Which included 2 cameras all over our plumbing and sewer system and lines and then finding the source of issue, He then jack hammering concrete, finding the EXACT spot where it was broken, and took out bad portion of pipe, replaced it and BOOM... The surgeon was successful! Unreal, AND the nicest, warmest guy you will ever meet... Roto Rooter is sooo LUCKY to have him-!!! Super Mike--!! read more

I have never taken the time to write a review before but I am so angry I just have to. I called roto rooter and it was determined by them after having 3 guys out that I first needed my back patio excavated and their services were going to cost over 5000.00. They said they would either would have to go through the roof and do something that would cause my basement to be filled with sewage or they would have to excavate my back new stamped concrete patio instead. I chose the patio of course. After I begged the third more advanced plumber to see if there was another way of doing things he agreed we wouldn't have to dig up the back patio "yet" at least. I asked since we don't have to do that, then a boat load would thankfully come off my bill. After checking they said they would take off only 400.00. Mind you, they already had the excavating equipment at my house. I said no way...only 400.00 off. Are you kidding me???? I couldn't believe it!!! I made them leave and I got another plumber over there 4 days later. They fixed my whole problem in 2 hours and the cost for what they did was $350.00. They said if what they didn't fix the problem they may have to re-pipe which would be another 450.00 tops. Now this is a far cry from $5000.00 to them and then another $4-$6000 for new concrete. I was also told by Roto-Rooter all my sewage waste was in my front yard and would cause major problems. The second plumbing company snaked it and I saw the video footage going ALL THE WAY to the street. The second plumbing company saw no backup, a few roots , but everything looked actually really good he said and I saw it for myself. I have no gurgling in my sink and I saved over $10,000 by not using this company. HIGHWAY ROBBERS who wanted to take advantage of a single woman. I am just sooooo grateful I was smart enough to get a second opinion. 1 star is too many. I would urge people to go elsewhere. This is the first review I have EVER taken the time to write. read more