Mr. Mitchell purchased a 2011 dodge ram 3500, after leaving, the check engine light came on. He…read morethen took the truck to a dodge dealership and having them hook it to a machine, Mr. Mitchell was told the cost to repair his truck was $3500.00 after contacting prince auto about this issue, they told him they were not going to fix the issues with the truck. I honestly think this is very wrong as you are a business with such high reviews about customer service. Prince automotive claims to stand behind every vehicle sold, and guarantee satisfaction. He is now faced with auto fees that shouldn't be happening beings he just purchased this truck. I would not reccomend this dealership to anyone! This is outrageous! Very unprofessional! Since you have deleted the previous reviews, it just proves that you are not professionals like you claim to be.

From the owner: We are a family owned and operated small pre-owned car dealership in Moncks Corner S.C.read more

Robert Stewart sold me a lemon after I drove 2 hours to get the truck and he promised the truck was…read morein great shape and it was beautiful but the shocks were out and instead of telling me on the phone he waited till I got there and also the check engine light came on after I got home and that en up being the transmission that went out after two months up side down in the payment and fixing the truck is impossible

Highly recommend anyone that has experienced issues with the dealer not honoring the advertised…read moreprice, file a complaint with the FTC, state attorneys general office, and SCDCA for violations of Truth in Advertising laws. Do not recommend purchasing from this location with their advertised price not being represented correctly on their listings, with "dealer installed items" being added to the price of the vehicle but not outlined on the purchase agreement. Bought a "new" old stock 2023 Grand Cherokee L in January. Unable to take delivery of it that same day due to a battery tester being down and would have to come back Monday to pick it up. I was not able to go pick the vehicle up with my wife, but she called me on the way home and told me something didn't feel right with the vehicle. It has been nothing but issues ever since we took delivery of the vehicle, it has now been out of service 45+ days. We could tell right away this vehicle was plagued with issues and asked them to take the vehicle back and give us back our perfectly good Mazda that had 0 issues. Of course they declined, and wouldn't you know it, look what they advertise: the advantage plan. Photo attached Apparently good business practices with customer satisfaction are not at the top of their list, otherwise they would have done the right thing from the very beginning. Will absolutely not recommend anyone to purchase a vehicle here. The service department has been absolutely amazing though, trying to fix this vehicle is not their fault, it had no business making it to the front line and being sold. It is a lemon. Blair in service is fantastic and has been in constant communication with me. Abigale, our sales person was also great, but working in a department that lacks ethics and integrity.

Was vehicle shopping since my car was totaled in an accident was shopping online found several i…read moreliked filled out some stuff at various car dealers they were the only ones who called me with info so i stopped by to look at a couple of vehicles i was interested in kyle was very helpful. kyle and was able to work out a good deal for me

Ms.Dena helped me out tremendously. She gave me options was patient and broke everything down in…read moreterms that was understandable. She went above and beyond to help me get in a vehicle I loved and at an affordable price. No hassle or pressure to buy !! Go see her if you're looking to purchase!! Don't believe this review just call her and see.

Once again, Paul G was great & made getting into a new car so easy! I'm so grateful for him & his…read moreteam for taking such good care of me!

After a poor experience with a local dealer in Charlotte, NC, we moved our fleet to Dodge Ram for…read moretwo years. That changed after purchasing a Bronco from Berkley Ford--an absolutely outstanding experience. We have since transitioned our entire fleet back to Ford, and Berkley Ford is now the only dealership we will work with. Everyone there is a pleasure to deal with, from our representative Kim, to Adam the service manager, and Louie the owner. Truly top-notch service across the board.

The oil change took place in a timely manner but Service reps leave a lot to be desired! I was the…read moreonly customer in the service department and NO ONE greet me or looked up from their computers. Very poor customer service! The service rep finally asked my name and said that he could see that I had an appointment for an oil change. When the car was finished, I was walked up to the cashier and then was told oh yeah, your car is fine! I was there a year ago and the exact same thing happened! I gave them a second chance but I will not go back!!