To follow up, the brake line failed because they power braked it. They charged me $200 to replace…read moreit. I also realize now that when it failed, Dino should have admitted he broke the line because the system would have lost pressure and the pedal would have gone down to the floor. Instead he gave the car back to me with unsafe brakes. This could have lead to a dangerous situation. On another occasion, I had issue with the front end. There was a noise coming from the right front end. The mechanic gave me a cryptic message like nothing was wrong, but in the end, Dino told me I needed an end link. Not only did were the end links just 1 year earlier, they replaced the one on the left side. The noise was coming from the right. Go figure. John, the other boss, once snapped back at me because I simply asked if he would nstall my own part. He had a nasty look on his face. Not good customer relations. On another occasion, a customer was there because her CRV had a stripped oil drain plug. She always had her oil changed by them so the logical conclusion was one of their mechanics must have used a power tool on the plug which stripped the threads on the oil pan. This would be an expensive repair.

Dino knows his stuff and does a good job. Ive been going to this shop for years. Highly recommend!read more

Ukong (Empire Auto) is exceptional. Always great repairs and never a problem. I worked with Yen,…read morevery professional and very earnest.

I have been to Ukong twice for one minor and one major body car repair through my Allstate…read moreInsurance. It is one of the listed and trusted GoodHands network, and even though I live in Nassau County, I travel all the way to East Elmhurst to have them fix my car. Everyone is very friendly, professional, and timely in their repairs. There's even a nice waiting room while you wait for Enterprise to come to the shop to pick you up for the rental car. Will has been the absolute best in his customer service and still remembers me from the first time around. I fully trust them and have been very happy with all my repairs. I will definitely go to them again for any other car repairs.

Kenty and the crew are smart, kind, helpful, and efficient. I think their price is fair and they…read moreare very knowledgeable, especially Kenty. He is very patient and understanding. He walks you through all the steps, issues, and possible resolutions. I will come back here again. I already had my car serviced here twice.

My brother, who loves his cars like his baby, has been taking his car and my dad's three cars for…read morealmost a decade to this shop. Usually, they're easy and fast to schedule, park, and pay for any service, ranging from oil changes to repairs. I'm usually in and out within an hour because my parents are waiting in the lobby and get restless if they're seated too long. What's key for me is their expertise to inspect annually for any maintenance issues and troubleshoot the root causes that cause our car alarm to turn on randomly at night, a faulty transmission, etc. We've tried Honda dealers, but they usually upsell us or charge higher rates where the returns on investment don't support their surcharges. I realized that the staff here is likely too candid to know how to sweet talk customers and sugar coat any recommendations. They tried several times to dissuade my dad from fixing a 2001 Odyssey van because it wasn't worth the value of the car from two decades of depreciation with issues, ranging from air conditioning to a stolen catalytic converter when parked on the street in New York City. However, my dad insisted on repairing it because it was useful for transporting larger items, ranging from equipment to furniture. It's truly hard to find mechanics and a body shop you trust to bring your car and those of your loved ones. It helps that their crew (e.g., Ricky) can speak Chinese slowly and clearly to relate to my dad with his hearing impairments. Nobody's perfect in this imperfect world, so sometimes you need to take a leap of faith and find someone willing to work with you and relay all the info that you need to decide how to move forward or not with fixing your car. For me, it's better to hear the good, bad, and ugly truth than to not know the inside scoop for making a more informed decision, especially the tough ones.

My car was totaled-Bayside Auto immediately reached out to my insurer and saw to it that they…read morehonored my policy,...even before this, they provided maintenance and repair of my car with outstanding skill and expertise at fair and most reasonable cost! They are hardworking and honorable-highly recommend Bayside Auto Repair and Bodywork for your vehicle's maintenance and repair needs!!!

Just got my state inspection from them. I was surprised how short a time it took. Like many of you,…read moreI've used several auto mechanics in the past. But I've been with Bayside Auto Repair for several years now. I highly recommend them, not only because of their excellent work, but their honesty. I rate them 4 1/2 stars. If you're looking for a mechanic, by all means give them a try.

The mechanics at this shop are extremely unprofessional. They seemed to have no idea how to fix the…read moreproblem properly. The owner's (Jerry) attitude was also very rude. I would not recommend this shop to anyone, especially if your vehicle has a complex mechanical or technical issue. Based on my experience, having them work on your car could make the original problem worse or even create new issues. Be cautious before trusting them with your vehicle.

I've been coming here for years for NY state inspection on all of my vehicles and these guys are…read morethe best. Everyone is very cool and kind. Most of the time they are very busy but somehow they make it work and you're in and out fairly quickly. Ming and Jerry usually takes care of me but most of the guys are really cool. They speak mandarin and Cantonese but their English is decent as well. Highly recommended!

John, the General Manager is nice, friendly and professional. The repair team is responsible to…read morecustomers and offer additional advice without upselling. I am more than happy introducing John and his team to all car owners.

Specialized and fast service. Service with active voice too. Price are reasonable and buy used…read morecars

Horrible repair history Cheats you and blames "everyone is…read morehuman and makes mistakes". Bodywork warranty useless same problems reoccurred

They did an am grace job on my cars and the staff is very professional and the people there are…read morevery honest

New ownership in the last few years, and things have definitely changed. Great quality of work and…read morethey work fast. Those looking for happy and rainbows at a mechanic shop have no idea what they're talking about. This is a no bs place, the cost is competitive. I've been coming here for years, recently moved to Long Island but I'll still make the drive out here for any car needs. Highly recommend. Kevin has been helping us lately and he's great.

I'm going to be brutally honest about this review and if any authority figures from the motor…read morevehicle department or department of state, consumer affairs or the likes is reading this feel free to reach out to me for more details. Went in today 9.12.2022 for car inspection and set of 4 tires replacement. Spoke to a heavy set Asian man, around 5'10", In his fifties with a gold chain around his neck, dressed casually, not in mechanic uniform. From his overall demeanors one can fairly assume he's an owner/partner there. Was initially told it will take 1.50 hours to get everything done, no issues there and was let in (the car) in less than a few minutes. One of their staff mechanics started on the vehicle inspection process, and I proceeded to inquire about the tires from this same gentleman (heavy set guy) , herein in will be referred to as HSG, as he led the way to show me the availability of tires. Note this HSG person did not once go near my car as it was undergoing the inspection process. Long story short, I found the tires this man quoted to be overpriced and as I returned to the actual mechanic who's completed the inspection with a PASS and the new sticker already put in its proper place on the interior side of the windshield adjacent to the registration sticker... I told the mechanic the new tires are overpriced and THAT'S when the HSG freaked out and ordered the mechanic to take down the PASS inspection sticker, and get rid of it. The mechanic replied "it's already on the glass". Was told then by HSG I need to replace at least 2 tires. WHAT??? NOW, taken by surprised in this whole ordeal I needed a couple of seconds to realize this craziness is actually happening, so I told the HSG "you passed the vehicle with the sticker already on, you can't do that (reference to what gross negligence he and mechanic had committed should they proceed to take down the sticker). As soon as I stated that, HSG ALTERED his tone and his employee to "just forget it, let him go, forget the tires." WTF happened to this place??? This used to be a decent auto shop you can go to without feeling like going into a shady gangsters paradise like back in the 90s. About 3-4 years ago you can go into the shop and get greeted by decent respectable mechanics, nowadays if you stay long enough it's just a whole lot of cursing in various Chinese dialect, usually from the single biggest loudest guy in the shop. New partnership, new management whatever you want to call it, if this place keeps going the way it's going they WILL lose tons of repeating customers like myself who has been going there for the past 10+ years. "And if you don't know.... Now you know..."