Overall mixed experience working with Pace Avenue. They were quick initially with the job and getting things in place, but when it comes to ending and then any follow-up after that, it's not so great. Which personally to any homeowner, the ending and follow-ups are sometimes the most important to show continued good customer service, and being able to trust a company with any work done.
After having my roof replaced, the surrounding job site around the home was a mess despite the promise to keep debris and the area around the home clean. There were literally nails throughout the whole outdoor area of our home and not to mention debris from them tearing and just throwing the old shingles off the roof to anywhere around the home - backyard, side yard, you name it, there were pieces all over. And if you know how shingles are, even if it doesn't break into smaller pieces, you're guaranteed with LOTS and LOTS of asphalt from the asphalt shingles. The combination of nails and asphalt around a home where there's a pet dog and a young child is definitely unappreciated. Pace Ave rep did come out after that and used a magnetic strip to collect all the nails, but nothing could be done with the asphalt mess. Nonetheless, some nails would appear every now and then.
A year later, I'm now having an issue with gutters that are so full of debris and despite the willingness to come out and take a look (since the roofers did NOT cover the cutters when they removed the old asphalt shingles), they have not follow through and hence why this review is in order. And I think this kind of review is crucial to give proper feedback as it's not the immediate moment after the work is done that is important but after that as well. Gutters that had no problem before roof replacement is now growing with some weeds, and heavy with debris - could it be all from just the wildfires? I doubt it as the layer of soot from the wildfire isn't going to leave that much when it would also be washed away. Also, see pictures in terms of how shingles are not overlapping and allowing underlayment to be exposed. Is this proper roof installation? read more