Always get amazing service from the staff, and never an issue with having items in stock. Highly recommend

I had a great experience. Came in to pick up a tankless water heater and they had it in stock. One of the parts I needed wasn't available but they ordered it for me and it was ready at 6 AM the very next day. They were very helpful and professional! read more

Their tank water heaters are the same as you would get a home depo, junk. They do have a lot in stock of plumbing material but if you have issues with what they sell they don't stand behind there products. They have enough customers that small guys don't matter to them. Other supply houses take care of their customers. read more

This is for their admin staff.... Was trying to locate CI grates for Christy drain boxes. Tried to check PACE. Turns out you cannot even check PACE's inventory without opening either a cash or open account. Fine, I will jump through that hoop, even though it might be a waste of time for all involved if they don't have the grates. After a couple of emails with their credit dept., crickets...no response to my followup. And this was just to open a simple cash acct! BTW, we are CA licensed GCs. I know that they treat non-comml customers like crap...but I guess even as a business, if you are not part of PACE's club, i.e. a big corporate customer etc., you get the same treatment. So be it....bye bye PACE. You had your chance. Not wasting any more time on you guys. I don't normally spend my time writing reviews. But if you are outstanding or reeeallly crappy, you will get one. Knowledge is power..... read more

These guys know their stuff and they are willing to spend time with you to find what you're looking for. If you're anything like me, I am typically a three tripper when buying plumbing parts. I ASSume I know what I need. The guys here are friendly and have taken me aisle to aisle numerous times, helping me make sure I've got what I need. read more

The young men working the front counter are friendly and knowledgeable. The doorman, always nice to see that gentleman. Quick in and out always. read more

i must commend eric portlock....the man is a rock star...i went to the counter looking for an obscure part for our faucet ...eric to the rescue...he got on it and spent a enormous amount of time and effort to help get it solved and succeeded....he is to be commended...also, the vibe there at the counter is awesome....they all seem to enjoy their jobs....hats off to all and thanks again to eric....pace is the place... read more

Unless you have to go here to get something don't bother they will rip you off. They charged me twice the price home Depot charges for abs fittings. I've been going here for over 20 years and they always mess up the orders. read more

I had really good service from Colin Brandon He took care of what I needed and called me back to confirm with my delivery status. Let's go Brandon! read more

Great place if you need hard to find and specialty plumbing Parts&Materials . Friendly helpful services

I didn't get what I wanted but they sure did try hard and go above and beyond during a challenging time for all folks. Everyone I interacted with was professional and courteous and I would highly recommend PACE to anyone with plumbing needs. I hate to single only one person out when it was really more than one patient person involved but Donny in sales was the best! read more

As a homeowner, I was unfamiliar with how Pace operates. Long story short, the guys working there were all super helpful. In particular Eric at the plumbing will call. Great attentiveness. Patient with me as a DYI'er. Went out of his way to be sure I had what I really needed, not what I thought I needed. All while training someone new behind the desk. That trainee is lucky to have Eric as a mentor. read more

Really good customer service ! Enjoyed every bit of this experience . Thanks for all the help and leading me to make the best decisions for my home read more

Phil G. at the counter helped me with a high level of customer service despite it being a homeowner project, about $200 in materials. I anticipated inferior assistance since I wasn't a contractor, but he went all the way, including pulling materials from the yard. Pace was the third stop for what I was looking for. Perhaps Pace could designate someone like Phil with the patience to assist homeowners and leave the rest to the mighty plumbing cognoscenti. read more

Terrible service! Huge delays that lost me a lot of time and money. This is the same story I tell in my review of the San Francisco store, but this is the facility that actually cut the pipe. I ordered some threaded pre-fab pipe, waited 2 days to have it machined, and when it came in... I couldnt screw a fitting onto 3 out of the 4 pipes I bought. Its as if they just threw some threads on the pipe and called it a day. I went to Home Depot to get a different length cut, and the guy made sure a fitting screwed onto the pipe before he gave it to me. The guys at PACE didn't test the pipe, they gave me useless pipe that caused me incredible delays. It took a lot of arguing to get the pipe back to them for repair, and then another 4 days to get the pipe back from their machine shop, because the employee was too lazy to get it on a truck the night I brought the damaged pipe back. These people do not care about service, and should be out of business. I could have gone to HOPE DEPOT, or LOWES, and gotten anyone to do a better job than these idiots. DO NOT GO TO THESE PEOPLE IF AT ALL POSSIBLE! read more

Told me they had what I needed. I showed up, they didn't have it and told me they never carry it. Specifically 4 way 90 degree schedule 40 pvc fittings. Dumbbbb read more

Santa Rosa Corporate Office was extremely rude. After talking with the marketing director for a discount on heaters on a Thursday, she said she would let me know if they could help us out by early the next week. She never called back . after several messages and emails two weeks later she finally responded No. It took calling her superior to get a response. read more

Recently I was forced to pick up a new water heater. When they go, they go. Anyway, I had very nice service and it was quick. That place was slammed when my son and I showed up but the process went smoothly. We called in advance which helped. read more

I've been buying from pace my entire career, my father and brother both shop here as well. I own and operate KC home services here in Santa Rosa and pace is Awesome. The girls in the office Casey and Michelle are always pleasant, between Tom, mike, warren, and Roman I know my parts will be on the order and Kurtis, lance, joe, rob, Jose and little mike will greet me and have all my parts ready. John really runs a tight ship. Thank you pace read more

Byron was very helpful. I had a shower knob to replace. He searched on the computer to try to find it. He wasn't able to find it but he tried. I appreciate his friendliness and that he was willing to search! Thanks Byron! read more

The guys at pace supply, will call table are awesome! They always get me what I need. Thanks! read more

Okay this place is far from cheap. If your looking for cheap there is several "box" stores you can go to. But if your looking for hard to find parts. or people that actually know what they are talking about this is your place. I don't go here a lot but EVERYTIME I have I was able to get what I needed right away without roaming isle after isle. read more

These guys are super knowledge and took the time to walk me through what I neeed to do to get my plumbing under a bathroom sink figured out. I really appreciated the time they took for what ended up being a $13 sale on minor parts read more

REALLY check your order before you walk away. There is a restocking fee and a bunch of wrong items/missing items attitude too. I'll return the stuff on principal because the person pulling the order inconveniences everyone when the job is in progress and the wrong parts were picked up. Did I mention crappy attitude? read more

Horrible customer service! We bought a part & return it within an hour! They refused to give us back our check'! They said there would be a restocking fee and they would not give us the money back for 1 to 2 weeks! DO NOT USE THIS COMPANY!! read more

If you are a contractor this place can not be beat. I've gone in with contractors and they have what you need and are very helpful. If you are a consumer forget about it. They blow you off as fast as tornado. The three times I've gone to them for parts, they treated me like dirt. Us lowly home owners need to stay at Home Depot. read more

Been in there a few times. They treat there cash customers like garbage!!!!! they almost always get there orders filled wrong. The people at the counter seem to have no product knowledge, were do they find these guys? I'm going to go somewhere that the customer service is better. read more

Pretty decent, they have stuff no other yards do. I prefer big box stores for convenience, but I have used paced several times this year for septic supplies I could not get anywhere. As it turned out Friedmans finally picked up what Pace had forever, but no where near the same selection as far as plumbing and septic go. read more

I get referred there when hardware stores do not have a plumbing part. After three bad experiences, I will never go back. The reviews are true. Unless you are a contractor, they do not want your business. Every time, they want to charge a very high price with the argument that 'contractors get special pricing because they have a license.' I could understand if they buy volume, but just because they have a license? I wanted some special vents. They wanted to charge me +$200. Online, it was $130. Customer service was much better online than either going in or talking on the phone with Pace. read more

Forget the old reviews! This place is amazing! Several employees pitched in to give advice and help solve a plumbing problem. It is unlikely that I will use anyplace else for any of my future plumbing needs.... And special thanks to Billy! read more

Don't use them unless you want extra fees for nothing. Needed hot water heater. They asked $150 for "admin fee". When asked what it was for there was silence. Our other local supplier met product price and no additional fees. read more

Wow great place. Yea there are restock fees but I've tried to go to other wholesale plumbing companies and the won't help. The counter staff is very helpful and knows there stuff. Will get more products for my next project. read more

I bought a Moen part for $25.00. I assumed that I could return it if it was the wrong part. I was not told about the 25% restocking fee and did not notice it until looking at my receipt after returning the item. I have been a retail customer there for fifteen years and have spent about $5000.00 remodeling three homes. Until now I have never had to return anything. I called and talked to the manager, Dean, and he was nice and offered to refund the $6.00. I told him to forget it because it was not about the money it was about the policy. 25% is an exorbinate amout to return an unused part in its original package with receipt after five days. By the way the same part sells at Home Depot for $19.95 and there is never a hassle to get a full refund. So be prepared to pay a higher price at Pace and take a 25% loss if you need to return merchandise. read more

What a joke. If I could throw a rock through their window I would. They screw up an order, you waste time and then they charge you 25% restocking fee even when they made the mistake to begin with. Worst business ever!!! High prices and bad service. I am so pissed this is only my second review ever THIS PLACE IS A JOKE!! read more

I had incredible service from Beth to Alex. Products were top of the line everyone was helpful. Pipe was there the next morning as promised. Great selection of Grohe faucets. Would recommend Pace as the place to go. Even the coffee was great read more

Me and my family have been in the plumbing business for 25 years, and this is our #1 pick for our plumbing supplies. The service is always prompt and courteous, though you may need to wait in line. As always with any high volume supply house, you always need to double check your order to make sure that everything looks good. If you don't know what your looking at you might be better off at home depot. read more

I don't know about the "bad stars" posted here, but , I have had a tremendously help with Logan. My husband and I need to get a new water heater, something I know absolutely anything about. Logan was so friendly and patient with my problem. Sometimes people only give a bad posting. And others don't find the time to post a good review. So, I want to give a FOUR STAR for Logan. Thank you again for your help and friendliness. read more

They have stuff nobody else does. Go here before you go to a big box, save time and money. My septic supply was special order from home depot and was 300% more then Pace, and nobody else even carried it. The only place I could find the infiltrator system. read more

I am a local plumber in Santa Rosa and have gone to pace for years. The inside sales team is knowledgeable and helpful. The counter staff are also helpful and do what they can to get you what you need(whether you knew it or not) and on your way with a smile. I read a compliant about the restocking fee but why would you leave without checking your order( like you should anywhere). Good guys good service and it's a locally owned company. It's good all around. read more