I love everyone in this store. It took me about three tries to get my flooring choice right. Once I did I had to split the job up by more than a few months. The store was more than understanding when I returned boxes, changed contractors and freaked out when I thought they misplaced my order. Thanks so much read more

Jose was incredible! We were not exactly sure what kind of flooring would work best for our project. Jose took a lot of time explaining all of the pros and cons of each and every type of flooring. We decided that the highest end wood looking vinyl would fulfill our needs best. We are thrilled with our purchase. We can not thank Jose enough for his honesty and expertise and the rest of the sales staff at Lumber Liquidator! We will be referring all of our friends and clients!! Thank you again! AAA read more

The delayed delivery and poor service at the store was a problem , the work when completed was satisfactory

We had the pleasure to work with Dolly! She was super helpful and answered all our questions. Dolly was the only one working that day and she went above and beyond helping us and finding all the flooring in the back warehouse. Thank you dolly, for all our help and kind nature! Thanks to you our floors look great ! read more

Had a great experience. The my entire house looks great. Ken was there to help when I needed them. Thanks again read more

I have nothing but great things to say about my experience with the team here. We must have come in 4 or 5 separate times. Jason, Kass and the rest of the team have been extremely helpful. What I appreciate about them is the no nonsense approach, we have three young boys so having them say we should do LVP with no less than 20 mil of wear was helpful. We also never felt any pressure to purchase. We thought we had narrowed down what we wanted took the floors to our new house and it did not match at all! What did look great was a much more expensive floor from a different store. Jason and Kass helped us find one of their floors that matched and even gave us the floor sample to take to the house! Their store is very clean, it's easy to see all the samples, and this seems to be very unusual with floor stores but all the prices are marked!!!! read more

I love working with Jason at LL Flooring in Santa Rosa. He is always responsive and always gets exactly the flooring I need and makes it easy. I find the quality of the flooring excellent and prices very reasonable. I started upgrading my floors 5 years ago and continue to use LL for my hardwood floors. Just recently traded out my laundry room's tile flooring for hardwood, picture attached. Highly recommend! read more

LL Flooring - Santa Rosa - Just swapped out my old ugly laundry room flooring for LL Bella hardwood - Flooring Near Me - Santa Rosa, California

This is my first bad review ever. The personnel in UNBELIEVABLY rude and unhelpful. The floors are may be ok... didn't get to that part though. read more

Just got a quote for some $7.99 a square foot engineered hardwood floor with install for a 420 square foot open rectangle room. Current Flooring has carpet over cement. Quote for the glue down method, which is apparently what must be done due to concrete floor, was $15,400.00. I called to confirm the quote wasn't in error and was told it was correct. Really? Two other quotes from competitors were $5300.00 and $6200.00. Low price guarantee? I think not. read more

I had an idea of what I THOUGHT I wanted for my rental projects but Jason was really super informative and pointed me in a better direction. These guys have always been great read more

We went in to select flooring for our house over the weekend and the salesperson working the floor was both surly, unfriendly and unhelpful, providing very little information. Being the only people in the store other than another guy who sat with her at the front desk, whom I don't think worked there because he was glued to his phone, she had a great opportunity to make a $10,000 sale that evening. We had been referred there to select our flooring. She got a call, that she pit on speaker so everyone in the store could hear, and was as rude to him as us. He needed more flooring and she said they were out of it and she never offered to call other area LL stores to see their inventory for him. Home Depot and Lowe's does. I don't see how a company can stay in business when their sales associates do less work than someone working at the Gap. At least at the Gap they greet you with a smile and ask questions. read more

Where do I start, Jason Marshall and his team, at the Santa Rosa LL store, are a wonder - personable, knowledgeable, customer service oriented, and dependable! We have been in the design/build services for decades and are so appreciative of the professionalism and product value he brings to clients. We never have to worry about follow through with his presence as part of the clients' team to procure and deliver what we need for their projects. Jason is a rare find in an industry that is generally full of lack in customer service. We would throw rose petals at his feet - if they would let us J read more

I recently purchased 780-square feet of Victoria Mahogany from Lumber Liquidators. The pricing was very fair, and the wood is gorgeous. We had some problems, but, customer service was attentive and responsive. Extra credit to Rob and Dan. Not only are these two professional, they are also two of the nicest guys you would hope to meet. A special shout-out to Rob, the manager, who unfailingly went above and beyond to resolve our issues. We are 100% satisfied with this business. If you are looking for a place to purchase flooring, this is the place. PS: A special thank you to Chase and David for their first-class customer service. read more

LL Flooring - Santa Rosa - Victoria Mahogany from Lumber Liquidators installed by S&W Contractors. - Flooring Near Me - Santa Rosa, California

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We bought LVP flooring. It is marketed as quiet and durable. We have kids and dogs so durable is by far the most important thing. The salesman confirmed that the vinyl is great for our situation. Spills and messes from kids and dogs don't matter it can handle liquids with no issues. Sounds great right? We bought pads for the legs of every chair couch and anything else in the house just to be safe. We have not even finished installing it and the floor has scratches everywhere. If you can get through a month without scratching it you're a miracle worker. It looked good fro a few days though. The amount of labor it takes to do this makes the cost of the flooring only half of the problem. My wife and I decided last night to tear it out and start over with something that does not suck. The salesman was nice though. If you ignore the fact that he said it was very durable. read more

All staff in the showroom were masked--thank you! Selection and pricing were good enough that we stopped looking at other stores and ordered our flooring from Jason. He was so knowledgeable and helpful that it made the process so much easier. We'd come with the info we thought we needed but Jason came up with a number of variables that will make our floor (once it's installed) more elegant. We ordered on the spot. Jason is highly recommended. read more

We looked at several places before choosing to use Lumber Liquidators to put in our bamboo floors. We found the staff at LL to be smart, friendly, and helpful. We also found that the eventual cost was about half of other places. This isn't full service. You have to contract with an installer separately (they hooked us up with a fantastic guy) and you need to be prepared to do some stuff yourself (we hauled all the boxes up from our garage and opened them to let them adjust to the air). But, if you're willing to get a little more involved, you can save a lot of money. Our floors are gorgeous - we got a great deal. read more

Did you return anything to this store and get a credit on your credit card? Are you sure? Make sure you look at your credit card statement to see if they actually credited your card! I returned something and just happened to check my Visa statement and online statement and 23 days later my Visa was never credited! I wonder how many people they did this too and GOT AWAY WITH IT? I'm thinking class action lawsuit! read more

Lumber Liquidators has a great selection of flooring, I have purchased flooring from Lumber Liquidators twice, though the second time around we had the fire that delayed the shipment but with that said the sale person Jason at the Piner Rd location in Santa Rosa Ca. was fabulous he dealt with all the issues and kept me informed as to when the flooring was going to arrive. This is the second big purchase and will not be the last. Thank you Jason. read more

They sold me bamboo flooring that had been illegally modified to pass CARB emission standards. I hired an independent company to test the formadelhyde levels in my home and the results showed dangerously high levels. I ended up having to remove the entire flooring, and join a class action lawsuit. I implore you to research this issue and the shady business practices of this company. With regard to the customer service at this store, it is terrible. They are friendly when trying to make the sale, then cold and rude for any service after purchasing. DO NOT patronize this company. You will surely pay more in the end. read more

First off, I want to say that, except for an experience I had with one of the employees, the three other people I worked with at this store were extremely helpful. The one star is because of the product and the leadership at the company. Last summer, I went to the LL store to see if I could find countertops for my kitchen that I would like. I looked at the floor models and chose the cherry. For some reason, the glue between some of the endcuts was only partially filling the space between pieces. It was that way with the cherry and some of the other types of wood. There were other countertops with different wood that did have each section completely fillted with glue though. But I felt the cherry would look best in my kitchen. I asked about defect. The sales rep said that he didn't know what caused it and that he hadn't had any complaints about it. He said that I could go into the warehouse to inspect and pick out the countertops I wanted. So both of us went back and opened up several boxes. I finally found two countertops that I was happy with. I was very impressed with the customer service. The guy was friendly and very patient with me. I then asked to look at backsplashes. The store had a few, but all of them had some of the glue missing and all had chunks taken out of the wood. The missing glue was very noticeable to me and I thought it made the countertop and backsplash look odd. I also thought that it could lead to a integrity issue later. Because of those reasons, I was a little leary. But the price was incredibly low compared to the price of the countertops at other stores and I was impressed with the customer service. Plus LL's countertops looked very nice compared to the others I saw. I decided to buy the two I picked out and had the rep order more backsplashes. They came in a week later and I drove up from Petaluma to SR to pick them up. The shipment contained 5 or 6 backsplashes. I looked through each one but all were badly damaged. Where there were good sections of wood, the glue was missing. For some reason the warehouse doesn't rap the backsplashes before shipping, even though, when they ship the countertops, they are tightly wrapped in cardboard. I had already scheduled people to install the countertops, so I asked when the next shipment was coming. It turned out that it was the day before the installers were to show. I went ahead and ordered the backsplashes again. They did come in on time. I drove up again. And again, there was glue missing and chunks taken out of the wood. Fortunately, there were a few pieces that had just enough good wood that I could cut off the defects. A few days later, the countertops and backsplashss were installed. I brushed on about 6 coats of very high quality sealer. My countertops looked awesome. Then about December, I found that one of the pieces of wood on the countertop had split. Then a few months later, another piece of wood split on a different board. I had taken very good care of the countertops. I wouldn't even let water sit on them for too long, even though they had the sealer. As far as the product that LL sells, I am very disappointed in the quality. On another note, I am also upset that the company's CEO and, more recently, the Chief Compliance Officer have left Lumber Liquidaters following the 60 minutes feature. It gives the appearance that there is very little integrity with the top leadership in the company. And apparently there is more bad news filtering in about the formaldihyde in the flooring. I would not recommend buying anything from LL. I get a feeling that the company won't be around much longer. However, you may be able to find some real bargains once they do go out of business. But then again, is it worth the headache? read more

I strongly advise staying away from this business. After using them, I recommend forking up a a little more for better service and quality. It took us 3 months plus to get stair materials because employees kept messing up the order. And, at one point, wood was sent to us from the east coast DAMAGED. All of the problems we encountered with LL were unreal and their employees know it as well. We will not have good things to say about them to anyone looking for hard wood/laminate flooring. The 2 stars are for their reimbursement of some of our money as they should have. read more

I purchased with you already. We had a rude salesman who told us there was no discounts, but our product was in stock. So, we ordered at full price. Then we got a call from him 10 minutes later saying our product was not in stock and he would have to order it online. He still would not extend us a 5% discount which is offered online and if we had ordered it we would have gotten the discount. Product came in, my husband picked it up and had to load it himself, no help. WOW now it's starting to get really bad. Then our transition strips never came in pushing our contractor out even further but offered us to come in and pick something close to it, this is after a month. Then once home, the product (flooring) was damaged. Called Nicole, no return for open boxes due to COVID - policy is on the door - rude and never explained anything like that to us at purchase time. No transparency only "you should have read it on the door." So, we had to purchase more, no discount - so burned us good all the way around, also pushed our contractor out again! She, Nicole, also got smart with my husband and said at least we didn't charge you for the transition strips you picked out - WOW their error and with an attitude. NEVER ORDERING/RECOMMENDING THIS COMPANY TO ANYONE EVER. read more

This is my second purchase from LL and my first experience in San Leandro was great. My experience with Santa Rosa is not so. I ordered engineered hardwood flooring. They only had 4 boxes in stock, so I took what they had and installed it. Waited for more than a week before the rest of the wood arrived. It came in 2 days early. When I picked it up, they informed me that I could order the stair caps to finalize some stairs I wanted to do. The Sales Person told me it would be faster if I spent an extra $20. to have them delivered to my home by the following Tuesday than it would take for them to be delivered directly to the store (which would be 2 weeks instead of 1 week to my home). I opted for the home delivery. Needless to say, last Tuesday came and went without the delivery. Since I didn't have the tracking #, I contacted LL Santa Rosa and they informed me that their salesman was incorrect. I would receive my stair caps on the following Saturday. I was upset since I had a contractor lined up to help me install them on Tuesday. Well, according to LL, nothing could be done. Well, yesterday, Saturday, came and went and I did not have the promised delivery! I contacted Fedex and even though they showed on their on-line tracking system that they were scheduled to deliver on Saturday, THAT WAS A LIE!!! I spoke to FedEx on Saturday at 4:00 pm and spoke to various individuals: Mr. Mario, and finally George, and they said that my product wasn't going to be delivered until next Tuesday. I escalated and George refused to transfer me to his boss. What a fiasco! Lots of promises, extra costs to have home delivery, and no one has delivered! LL: I think you owe me the extra shipping costs you charged me to have home delivery. Your promises for quicker delivery have not materialized. FedEx: Your service sucks. LL should employ UPS as their delivery service provider. read more

We had an excellent experience with Lumber Liquidators. For several years, we've been daydreaming about hardwood floors. So, we've window shopped for quite a while. We've looked at all of the flooring at the big box stores and many independent shops. Lumber Liquidators had, by far, the best quality and best priced floors, and excellent customer service. The selection is awesome as well. The staff was very friendly and helpful. We visited the shop three times before actually making our purchase. Each time, the sales people offered great customer service, were friendly, and helped us in our decision making process. We chose a floor and were able to have it installed shortly thereafter. They helped us find the right installer for our 100 year old cottage, who understood what we needed. I would highly recommend Lumber Liquidators. read more

I went looking for flooring to fix an area on a job with just an 8" piece of the flooring. I was not sure the exact kind it was, The staff Christina went all out to identify the kind and the thickness of the natural bamboo and that took a bit of researching on her part because unfortunately it had been discontinued over a year and a half ago but Christina identified the kind and thickness and she also suggested other possible resources to look that I might be able to find what I was looking for. Thank you Christina. read more

We cannot say enough about the staff at LL Santa Rosa. They were friendly and knowledgeable as we were checking out flooring options at LL and other flooring stores. We did not feel pressured in any way. After a couple of trips to LL requesting samples we decided to use them. The product was superior to what we had been looking at in other locations and priced well. Staff were helpful and answered all of our questions through the purchase and installation processes. The installers were also very professional and helpful. We are extremely happy with our new flooring and highly recommend Lumber Liquidators Santa Rosa. read more

My husband called Lumber Liquidators, Piner Rd., Santa Rosa, spoke with the owner and arranged a morning visit. He was told that we'd get great service from Dave Samuelson and wow, he was right. Dave was patient, knowledgeable, friendly and helpful in all areas of flooring consideration - product choice, installation, design AND pricing! We look forward to sealing the deal and enjoying our beautiful hardwood flooring. I highly recommend Lumber Liquidators! If you're concerned you won't get the individual attention necessary, why not call and make an appointment? LL Rocks! read more

The floors are amazing and so beautiful however that manager Jason is a total asshole. I don't if it's his tone or what but we ended up leaving because of how we felt as he was trying to assist us. We tried to communicate there was a young lady name Melissa that was helpful and explained why we have to wait 6-8 weeks for an install when it was never mentioned to us in the beginning. We have had a negative experience there and it seems to be when Jason is around. I don't know who put him as manager but he does not have customer service skills whatsoever. Fire that manager read more

The manager's customer service at this location is terrible. When I called to check the stock (because I was coming from over an hour and a half away) I was put on hold and no one came back to the phone. I called again and when I asked the employee to check stock the MANAGER told me she told me yesterday that they didn't have what I was looking for. I didn't speak with her nor anyone at that location yesterday. The manager shouldn't speak with anyone the way she spoke with me. Regardless of what is going on she needs to remain professional and set examples for her employees and make customers feel welcomed. Also, when I came to pick up the wood a very rude apology doesn't excuse her behavior. I will be contacting the district manager regarding this incident. read more

Jarrett and his crew provide excellent service. They are knowledgeable, friendly, professional, and genuinely likeable people too. I am pleased to recommend this store to anyone looking to take on a floor project. read more

What can I say but these guys are GREAT! Service was amazing and our contractor was impressed with the product. They are a 5 star, and two thumbs up operation! Thank you for all your help! read more

We are finally ready to order our floors.. big deal for us since losing everything in the 2017 fires. Jason Marshall helped us through all the selection and purchasing. We put in a big order but he was able to find us the best deal. He also realized that we had missed crucial elements, also confirmed by our contractor. By getting our order In a timely fashion- we saved $$. Also he called us back after business hours to confirm everything. Thank you Jason at Lumber Liquidators in Santa Rosa !! You are a gem . read more

I had a really good experience with these guys. I got a great price on the flooring, the install was excellent and they took back the left over supplies over a month later. I found the staff courteous and helpful, this is a solid shop all the way around the block. read more

Been looking for new flooring for about a month now. I have come into this place 3 times now. I want to say, every time I have been helped immediately and always by a very friendly clerk. They certainly know their stuff and answer all my questions. read more

Very pleased with the product and the staff at the Santa Rosa store. They were very helpful and accommodating. No hassle return when I overbought product. Will definitely be back. Thank you! read more

I bought my engineered hardfloor in Santa Rosa lumber Liqudiators. Ron( the manager) provided an excellent customer service. He was very helpful and knowledgable. Ron is patient, respectful, and professional I got my floor and my installation from them. I am satisfied and can not ask for more.. read more

I'm very disappointed by the customer service at this store. First I was given the wrong sample of flooring to take home. After placing my order and repeating that the deliver had to be after 12pm,I get a call at 8am the truck is here to deliver. Since this is a second home more than an hour away I had to reschedule the delivery for another day. I had given them my cell number several times yet they keep calling my home number. The installer was in need of extra materials and the installing company called it in and asked me to pay for it. I left three messages at the store asking them to call me,so I could pay for the materials over the phone. I never received a phone call back and finally drove there to pick up the materials. read more

I'm having trouble (cupping) with a laminate that Lumber Liquidators installed( at a cost of around $9K) and the only thing they will do for me is a "store credit" for $300 for materials. I do not want any more of their materials since I think it is defective. They will not help pay for the repairs or removal of the defective parts. Do not use them!!!! They are not reasonable in their Customer Service. read more

Yelp filters bad reviews to make places seem better, how deceiving and dishonest. I am still in the middle of my purchase.... I originally purchased my floors from the Albany location. I went ahead and drove to Santa Rosa to pick our order up as they were the only warehouse with the floors in stock. After I brought these floors home and had our professional floor installers (have done multiple jobs for my family and friends) they were unable to nail the floors because of a manufacturing defect... I sent my workers home. We loaded the wood back into a borrowed truck and returned the wood to Albany at 5:45PM... Then was told again, we had to go pick up the new stuff in Santa Rosa by 7PM (ever heard of commute traffic??) After rushing up to Santa Rosa by closing (7PM), we were able to pick up the new floors. HERE IS WHERE IT GOT RIDICULOUS. LUMBER LIQUIDATORS SENT US HOME WITH 2 DIFFERENT TYPES OF HARDWOOD IN THE BOXES (NOT VISIBLE BECAUSE THEY ARE BOXED UP) We arranged for the installers to come back for the second time... And this is when Lumber Liquidators mistake was noticed. The installers opened a second box and realized we had 2 different types of floors. We called the Santa Rosa store... No one answered. We left a message. No return call. We called Albany, explained the issue. They were apologetic, however, all he was able to do was offer a "Cleaning Kit ($20 Value)" when I had spent $4k + on my order with them. The diesel gas and time wasted for labor is valued at over $500, not to mention my time, my gas, and wasted labor hours on a WEEKEND. I never once was rude, over talked the associates and all we asked for is for someone to make the SECOND ISSUE right. We are still waiting on a call back as the stores are now closed at 4:20PM on Saturday (12/3/2012). If no calls are returned and this is not made right for the customer, a charge back is in order... I will have no problem taking my business else where. The money I would have saved by purchasing from Lumber Liquidators was easily lost in Gas, time and labor costs for the installers. This company should be ashamed for its inability to COMMUNICATE and own up to its OWN MISTAKES. PLEASE BE AWARE OF THIS COMPANY. YOU WILL (NOT) GET WHAT YOU PAY FOR...... read more

My husband and I were recently ordering flooring from Lumber Liquidators...definitely not my favorite task! But our experience was awesome!! The super friendly staff was very helpful, they saved us money and I enjoyed myself! Brandon assisted us and he had us laughing the whole time! The store was quite busy while we were there but Brandon was friendly and welcoming to all the customers that came in while also providing excellent service. I would go there again in a heartbeat and highly recommend to all of my friends and family! read more