Most of the nurses are wonderful, however not every nurse (RN) is a match for everyone's family…read more They have wonderful CNAs too, except for Tery, her energy is negative and agitated everyone especially my dying mother! She cannot make a bed correctly and placed the pad the wrong way. She stated she has ample experience, however her touch is COLD, RUSHED, RUDE, and I do not recommend her to clean up after your dying loved one (disturbs the peace)! The RNs for the most part do their job, but all of them come in with different advice and different recommendations which makes it confusing! Having a loved one on hospice is already stressful enough, and they just add to it with all of there different recommendations and instructions! RIP mama

Ice cold nurses, worse staff ever. Horrible experience ......I would seriously shop elsewhere for…read morecare, my experience was deplorable; absolutely heartless and soulless, bordering on cruel

I had an amazing experience with Continuum Hospice. The nurses are so caring, the entire staff took…read morewonderful care of my mom. The first person I spoke with helped me really get focused on what was important, I was honestly a bit of a mess when they mentioned hospice at the facility, but once I spoke to the person at Hospice I understood that I had a mess perception of what Hospice was I had no idea that it was free and you can stop at at any time if you don't like it! It has continued to be the best decision that I have made regarding quality of life for my mom!

Our family was thrilled when Pacific Coast Manor had a bed open to receive my father when he was…read moredischarged from the hospital. The administrative staff was friendly, informative and helpful. Their staff is very busy, but they always managed to assist my Dad when he needed it- all the nurses and caregivers are friendly and competent. Thank you Pacific Coast Manor for holding a high standard in skilled nursing! 5 Stars to you!

my Grammy is here getting excellent care! she's been treated like family, always clean, nurses and…read moreCNAs go above and beyond. staff are always smiling, very supportive and always ready to help. thank you for helping to take care of my family.

I can not overstate how significant it was that we found Westwind to care for my mother the last 8…read moremonths of her life. Our experience with Westwind was fantastic, and I HIGHLY recommend the facility. Many organizations reflect the leader, and the leadership team at Westwind is first-rate. Steven, the Executive Director, is the even hand that keeps it all together. Parv, the Wellness Director, is an experienced registered nurse whose advice and loving care for my mother were invaluable to us. Erik, the Program Manager, was so reliable -- diligent about precisely coordinating my mother's pharmaceutical and care needs with the med techs and care workers who daily watched over her. Raina, the Business Manager, was professional and unwaveringly loving towards my difficult-to-handle mother. My family owes these blessed people a debt, for caring for my mother in ways that our own family could not. Westwind has 2 floors, with approximately 25 residents per floor. I visited almost every other day, and I don't recall one time where I saw less than 5 care workers plus a med tech on the floor. Not to mention the several janitorial and facility techs, the activities team, receptionist, food service workers and leadership team that are also on site, should the need for extra hands arise. Having adequate, experienced staff available is not an issue at Westwind. And what can I say about the staff? Exemplary, every last one. My mother was difficult from Day 1: banging on the door to leave, yelling / demanding that the staff pay constant attention to her, rejecting the food offered to her, becoming incontinent yet taking off her adult diaper at night, disrobing herself in front of others, having tantrums when she didn't get her way, etc. etc. My mom had all the bad behaviors of someone with dementia. I, as her son, was lost to understand how she was behaving, and frustrated by it. And let me be very clear about what I am about to say: NOT ONE TIME did I hear a frustrated negative comment from the staff about my mother. Ever. Not one. What I saw instead was Prima and Joan, undaunted, coming into my mother's room time and again, asking if she wanted to join that hour's activity. I saw Fritzi and Stephanie and Anais so carefully trying various strategies to get my mother to take her medicine, and not spit it out of her mouth. I saw Maria and Marie and Andrea cleaning my mother and dressing her and fixing her hair every morning to make sure she looked good. I saw Connie hug my mother and hold her tight, as long as needed, to calm my mother down when she was trying to repeatedly punch Connie. I am thankful for all the times Josh and Kadafi and Matteo encouraged me, telling me how much they liked my mother. And it is just countless the number of people that sat with my mother, and lovingly held her hand, and tried to ease her anxiety and agitation. This place did more than we asked, and more than was required. It was worth every penny we spent for my mother to stay here. As a final word, let me just say: thank God for Westwind Memory Care, and God bless the people that work there.

Since my last review there is an open dialogue with management towards improving my father's care…read moreand experience resulting in weekly status reports and weekly meetings with management. My hope is actual care improvement. Because Westwind services do not include basic medical care. I have included Sutter Health Home Care and a third party physical therapist to his care regiment. I have also added alternating air pressure equipment to his recliner, bed, and wheelchair to improve healing to skin degradation wounds (bed sores). Recently, Westwind has opted away from denture care for my father resulting in pureed meals. Not optimal on either point. Nutrition and hydration are a consistent conversation, to improve upon this concern I am providing nectar consistency fruit juice, protein shakes, and Ensure meal supplement. These meal supplements are supplied by me. The conversation is ongoing. I see some movement towards an improved experience for my father, but remain concerned.

They can't seem to make an appointment and stick to it!! I keep getting calls that someone is…read moregonna call then they don't then another person calls and says someone will call and they call and say someone else will call. And around and around we go.

Sutter Health Home Care has provided consistent, caring, and professional home medical care for my…read morefather. We have used this service many times over the past year and have never had a negative experience. I have respect for the and gratitude for what they do. Thank you.

great pho. nice outdoor area to eat. love going there. shrimp roll good. i go a lot for the phoread more

Though my husband was only at Aegis for a short amount of time, all of my experiences there were…read morevery positive, from the office staff, to the medical staff, to the aids and caregivers on the floor. I'm particularly grateful for, and impressed by, Oliver's sincere compassion and care for the memory residents in the unit he directs. That's really what sold me on the place immediately, the first day I went, and he toured me through the memory care ward. I was scared to go because I had never been in a locked memory care unit before, and I imagined it would be some awful, dark, creepy, depressing, prison-like place full of anguish and suffering. It was anything but. Light, airy, clean, welcoming, with friendly staff being very attentive to everything that was happening. Every time I visited after my husband moved there, I had this same positive impression of the place. That very first day, I saw how Oliver interacted with some residents--one who was very frightened, and another who seemed very angry--and he just took the time to comfort them, listen to them, joke with them, and acknowledge them. He gave them so much dignity. It was very moving. Thank you Oliver, for doing this important work. Thank you Aegis for providing such a quiet and peaceful place for my husband to rest during his final days.

if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

Rosie, John, Adrian, and so many others, work tirelessly to provide such a high level of care to…read moretheir residents at Alexandria Victoria. My mom lived here for her last 3.5 years, and I never once worried about her safety in this beautiful home. Her room was spacious and light, the food always smelled amazing, and all her needs were met. The outside areas are beautiful and full of plants and flowers. Every person working here is kind and gentle, well trained, and looking like they truly love their work. My mom had dementia and was non-ambulatory, needing almost everything done for her. Moving her into this home was the best thing I could have done for her. It greatly lowered my stress level. The paperwork was easy, and they took care of getting the insurance connected, so I had no trouble getting reimbursed. All medications, and changes to the medications, were handled expertly. Feedback on how they affected her was always given, and discussed with me to find the best solution for her. I wholeheartedly recommend Alexandria victoria for your loved one's care!

I highly recommend Alexandria Victoria for the care of your loved ones. Rosie, John, Adrian and…read morestaff took excellent care of my mother for three years until she passed away. They provide excellent care and service, with home made food, holiday celebrations, and the place has lovely gardens and surroundings. Highly recommend.