Hubby and I toured this apartment complex few weeks ago. Our agent Jorge was very helpful and knowledgeable, making our tour (we also toured 2 other properties with Jorge on the same day) enjoyable. Pros: Very spacious unit, huge balcony and great view (the unit we toured and liked was on the 3rd floor, with view of part of the mountain, trees and ocean - one of our top contender). Peaceful, quiet surroundings. Love the idea of having washer and dryer on the balcony instead of inside the unit. Cons: One thing to note is while trying to schedule for our tour for not just this place, but the other two properties - The Bluffs and Pacifica Park, it was rather confusing. We first tried to schedule tour on the website, which seems straightforward, but once it's booked, we never received any text or email confirmation. I then tried chatting with the AI agent on the website, which informed me the tour was not booked since the time I chosen was not available, despite it showing up in the selection when you go through the tour booking option. The AI agent then proceed to help me book a tour for a different time, which I still didn't receive any confirmation after waiting 2 days. I finally called the number on the website during working hour (despite having different phone numbers on all 3 of these properties' website, the similar experience and obstacles let me to realize they are managed by the same company lol), and was connected to an offsite agent who helped me work out the scheduling. Shortly after, I received a text from another agent Lindsay regarding the tour and asked if I would like to do all 3 properties on the same day, which I agreed to (assuming it was all coordinated). The tour itself went smoothly on the day. It's just a bit confusing to navigate, so for anyone who is interested in scheduling a tour with this property (or any other properties managed by them) I recommend calling the number instead of trying to book it yourself on the website. We did end up deciding on another apartment complex that's a better fit for our current needs, but will definitely keep PBV in mind in the future (or recommend to anyone who is looking to relocate to the area). read more

From the time I took the tour until now I have a great experience with both Patrick and Paul. They responded to me timely. Answered all my questions. Made my move so easy. As of 9/18/24 I fractured my leg and am stuck inside for 8 weeks. Paul and Gregg have been picking up my mail, picking up my packages and taking my trash out for me. They have been absolutely amazing and I'm so happy I moved here. read more

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Moving in was a flawless experience, but moving out was the complete opposite. Don't expect to get any of your deposit back--they will charge you for every small thing. Despite cleaning the apartment thoroughly for days according to the move-out instructions and having minimal furniture, we were still billed for full cleaning and painting, even though there were no damages. Additionally, they sent us an invoice claiming we owed them $18 on top of the $1000 they took and repeatedly called us to demand payment. ( We of course paid it) On top of that, they don't allow deliveries to your doorstep and threaten to send packages back to the sender without notifying you. Instead, you must pay a mandatory fee for a locker at their leasing office. I suggest staying away from this property and any other properties under them and their parent company as far as you can. read more

They insist on a package delivery fee of $70.00 per month but actually never billed me for less than $90.00 per month, the package service is not optional and they often capture us mail packages. any and all packages are held for ransom for your membership fee, they never refuse a package just hold it for ransom until you pay there fee. if you choose not to pay they will add on $10.00 per day until you pay, they bill for water gas and sewer with no regard to whether you were gone for 3 weeks out of that month, they did not inform me of the package delivery service before i signed the lease they just inflicted it on me without notice or any option, they declared it not ok to have a package left at your door. i do not understand how they were able to charge me for packages delivered by the us mail without my consent. overall the worst experience I have ever has being a tenant. i would rate them a negative 5 stars if i could. we never met a neighbor that did not have a valid complaint about being over charged for everything possible, as well as one tenant that was giver 200 per month increase after 2 months. i don't know of a single deposit returned, Avoid being a victim of this business. read more

We moved here early 2020, so we spent lots of time at home and in the community. At first it was pretty great, quiet community, good up-keep around the complex, but covid happened and I guess the cost-cutting started to show. A lot of very young, party-loving people moved in, standard of maintenance had gone down. We had a smaller apartment when we first moved in, and transferred to a bigger unit when the rent came down due to covid. That's when our nightmare started. Management: They do NOT care at all after they got you signing the contract. Emailed Patrick at least 3 times to follow up the transfer. Nothing, no replies whatsoever. So we went into the office and was ensured that everything was ready to go for us. We paid the hefty $500 plus other fees to transfer to another unit, only found out on the day that they had completely forgotten about it. Nothing was prepared for us, no new lease, no keys, no nothing. Wasted a morning to get everything sorted when they had a whole month to get things ready. Complaints do not work. They don't care. We lived above a family of 4. We could hear the mother and children screaming all the time. Their door slamming caused our floor and walls to shake, my dog was constantly scared and couldn't relax in his own home. Children running and stomping in the apartment 24/7. Screaming and stomping up and down the stairs outside. We tried to ignore the noise, but it's way too much, felt like earthquake strike us everyday. We complained to management 3 times in one year, no improvement obviously or else we wouldn't have to complain more than once. When the neighbours found out we complained, we were harassed by even more noise, aggressive notes and unfriendly confrontation. We also later found out the management encouraged them to write us notes... nasty, aggressive notes! It's not a smoke-free community. You'll get emails from the office every now and then to tell people not to smoke. But that's all they do. You can see cigarette buds all over the complex. Community maintenance & security: Maintenance is average. Not worth the rent and bills. Dog poop everywhere, trash overflowing everyday, teenagers breaking into the pool at night, random kids staying at the fireplace late at night drinking & playing loud music, non-residents dumping their trash and resulting extra costs for the residents because management calls 1-800-junk to pick up all the garbage. Paint, ladders and tools are sometimes left in the community, who cares about a safe community amirite? Teens are constantly breaking into the pool area and partying there. Cars are constantly getting broken into, even if you paid for a covered garage. Storage units also get broken into all the time. No cameras in the community, no security measures, not gated, homeless people seen sleeping within the community, coyotes also wander around the area. Dog park: It used to smell really bad. Some dog owners and I collectively asked them to clean it on a regular basis and they finally did. Some dog owners do not pick up their dogs' poo, even in the dog park. This older guy has two very reactive and aggressive dogs, he refuses to take their them out of the park. Residents from Evergreen (complex next to PBV) come and use the dog park as well. Giardia is a never ending problem in the community. Stay away from the dog park. Some people leave their dog out on the balcony all night, the dog would cry and bark all night. A guy also takes his very vocal dogs out 6.30am everyday. Good luck if you get a unit near the park. Mail room/ deliveries: You will get charged using the locker service, get charge even more if you don't pick up your packages right away. Mail room is always overflowing, your neighbors will steal your packages. Food/ groceries deliveries get lost all the time. Bills here are ridiculous. Two of us were paying $400+ for bills every month, NOT including PG&E or internet. The charge for trash is always different, some of the months we were paying over $100 for trash! Everything comes with a fee. Want to pay with credit card? FEE! Want to transfer to another unit? FEE! Want to use the mail locker? FEE! Want to park your car? FEE! You have a pet? FEE! You want to use the clubhouse that you already are paying the maintenance for? FEE! Be prepared for windy, cold, damp weather. You will have moss all over your balcony. You will find mold on your windows and blinds. read more

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I won't tell you to never rent from this place, it's your living situation and your money. But I would rate them 0/5 if I could due to the poor manner of how they handled things, a couple of them listed below. However, they charged us $400+ off of our security deposit to repaint the apartment. Why? For damages. What damages? "scuff marks... beyond normal wear." Where is the evidence? No pictures were provided, and invoice was sent and that was it. They also handled it in a less than professional manner when I asked for the information (and they still have yet to send evidence of the" damages," which many law firm agrees that" scuff marks" are considered "normal wear" and can often be cleaned, hence cleaning fees). It seems like there are other people with similar issues as well per Google reviews. They sent out an email stating that we cannot have packages delivered to our door and must use their lockers (or shipped elsewhere) or else they will return any packages to senders. It should go without stating, but for purpose of clarity I will state it, that withholding a package and threatening to send back the package if residents do not pay the fee for the lockers they chose to use is less than legal, in fact there is a term for it, it is called obstruction of correspondence (for all intents and purpose, this address is the resident's address, as it is their place of residency during the length of the agreed upon lease), and that's not to mention extortion. Federal statute 18 usc section 1702 strictly prohibits that, and is a federal crime prosecutable by law. I implore all that have been wronged and inconvenienced by this place of business to seek legal consult and take legal action as I am now. At the very least, small claims court. I even offered them an opportunity to right their wrongs, they pretty much said in an email go ahead and have my legal representative contact them. read more

Stay far away. Management is a nightmare to deal with. I lived at PBV from 3/2023-7/2024 and had an awful experience when moving out and you more than likely will never get your full deposit back. We had the apartment thoroughly cleaned but when we received our move out statement they took the utility expenses from June out of our deposit. These expenses weren't listed in our resident portal prior to moving out so we had no way to pay them. Then they indicated that items that are obviously normal wear and tear conditions were charged against the deposit. Finally, landlords are required by CA law to send your deposit to your alternate mailing address within 21 days from moving out and we still have not received it. Management said it was sent 7/16 but it is now 7/25 and still nothing has come in the mail. Incredibly shady business practices and we are thinking of taking legal remedies to get our deposit back which is another hassle. read more

They attempted to take this review down: Attempted to scam us for 21 days into paying over $600 in fees after moving out. After waisting our time they finally dropped the charges because we pointed out they were BREAKING THE LAW. DO NOT give these people your money, and if they try to steal from you request receipts of everything. Don't let them threatening to send you to collections scare you into paying. Attached is two of the emails, the first is the employee insisting the charge is "valid" on 6/6 and then removing the charge on 6/14 with no apology after we pointed out our rights are being violated. read more

Pacific Bay Vistas - Apartments Near Me - San Bruno, California

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I rented at Pacific Bay Vistas deposit-free due to Excellent credit, a perfect rental history, and spotless employment history. At lease end, I was charged ~$500 for paint, general cleaning, and some interesting "ceiling damages" the property failed to document. PRO * move-in experience * quick turn around maintenance CON * move-out process * move-out experience * urine smell near dog park & footpaths HELPFUL ADVICE: * Document everything (email + photo). * Request full inspection report ("pre-move-out" and "move out"). Hopefully they will complete the inspection before your actual lease expires... I wasn't so lucky there. read more

My husband and I lived at PBV for a year, and we loved every day of it! Because of the pandemic, we were home more than ever, and made us appreciate living here. I wanted to write a review to help people get a better sense of how it is at PBV. Pros: 1. Although the apartment size is not the biggest, they maximized the space to the best of their ability. Storage was awesome (spacious pantry, lots of cabinets, nice and sturdy California Closet built-ins). 2. Polite staff! Cherie is a great manager, and our maintenance tickets were always fixed as soon as possible. Staff were always friendly and welcoming! 3. Amenities are well-maintained. Unfortunately didn't get much use after the pandemic hit, but they take great caution in preventing covid by limiting the number of people using them. 4. Location! Only a few minutes away from groceries and shopping centers. Also really quiet and safe (we had friendly and honest neighbors). I'm also in-love with the landscaping, it's nice to see when walking outside. 5. Extremely dog-friendly! Our dog will probably miss this place more than us because of all the friends he made! They have a nice dog park and provide waste bags nearly ever corner. Cons: 1. Guest parking is rarely ever available. Plenty times, the apartment across would annoyingly park in PBV's guest parking. 2. Price. A little more expensive than most places in the area, but you do get what you pay for. Our utility bills were ALWAYS high no matter how much we tried. And although we cleaned the place spotless before moving out, there will be a painting and cleaning fee. 3. Stairs are narrow, so if you have big items, I wish you good luck taking it up. We were at the top floor and moving in and out were a bit stressful. We also had to be a little more cautious about our footsteps so the downstairs neighbor wouldn't complain. 4. Because of its location, it gets so much colder. The heaters are also a little outdated. Overall, the pros do outweigh the cons by a lot and we would recommend this place. If we do move back to the bay area, we would definitely rent from PBV again! read more

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Pros. Dog friendly. Only apt allows large dogs in the area. Pretty much all tenants have large dogs. All units have automatic door locks. Cons. Lots of dog barking all day long, and very few owners pick up their dog poop. Terrible layout. Even though they renovated recently, the usage of space is terrible. In the presented sqft, balcony area included and they were not telling upfront. Guest parking lot is always packed, hard to reserve. Old, and inefficient heating system. No benefit of extending lease, you pay more than signing a new lease. Mean staffs-if you encounter them while throwing garage they interrogate whether it's actually your household garbage or whether you live here (multiple incidents). Lastly, so many extra costs. There are lots of hidden costs and nobody tells you upfront. Extra dog deposit, monthly pay, charge on 1st parking lot, parcel storage unit fee, etc. Also there is no wear and tear concept when you move out, no matter how hard you try-you will be charged for painting ($210) and cleaning fee ($175). Good luck everyone to exit this place peacefully. read more

Pacific Bay Vistas - You are expected to clean all (like you never lived there) otherwise at least half of cleaning feel will be charged. - Apartments Near Me - San Bruno, California

I visited a friend for 3 hours in Pacific Bay Vistas and parked in the guest parking spot. They towed my car away for $600! The "permit required" sign was covered by their Rent Me box and hence I had no clue of it. One senior staff named Kelley was extremely rude to me when I tried to explain the situation politely. She went to the extend of saying "You can sit and talk all day but I don't care. Go ask your friend for money." As an apartment that claim to focus on tenant satisfaction, I do not think these words are appropriate. On top of the money paid, this incident costed multiple days of effort from my end to follow up on this having to reschedule my work. Overall from my interaction with the staff over several days, I do not think the apartment care about their tenants. There are better apartments where you can be confident that any unforeseen problems like this will be taken care of, as at least a one time courtesy. read more

It is unfortunate to write a terrible review. I had the worst experiences here. I wouldn't recommend this place. Problems are very clear as soon as you sign the lease. 1. Package will not be delivered 2. Your problems will not be fixed. Maintenance team is fine but they are so overloaded. Average time to response is more than a week 3. Guest parking is horrible. 4. Guest parked cars will be towed even after registration 5. My neighbor had a car break-in issue 6. Internet and cell reception is horrible in this apartment. read more

They have been very supportive through a difficult experience with a neighbor. It's been a rough year and we are all on top of each other so any help I'd appreciated. read more

Can't believe i signed a new lease at this place, do yourself a favor and stay away. Here's a little bit of what you can expect at PBV: 1. Get comfortable with hearing every intimate sound of your neighbors upstairs, downstairs, or adjacent to you. Right now i can hear every word of the guys watching the football game next door and im trying to sleep. 2. The management are total busy bodies. I've never lived anywhere that had so many "inspections" that are not only pointless but feel like they're looking for reasons to enter your apt. 3. Management loves to write you up and is looking for any reason to fine you. Do you leave a pair of shoes out in front of your front door? Fine. Do you have a plastic tote or maybe cardboard box on your balcony that looks like it may be "storage"? Fine. Do you have a small box of basic car tools in upjr garage spot to help you on your car? Fine. How bout a blackout curtain to keep the ridiculously bright driveway lights from keeping you awake? You will be fined. This is more like a college dorm than a community of working adults. 4. Another poster mentioned mold: if i take out a fleece i haven't worn in a few months, it's got thin green-grey fuzz on it. If you put your shoes in your closet (remember, you aren't allowed to leave your damp shoes outside), you can bet its got mold within a few weeks. 5. To renew my lease for another 1 year was a 30% increase in rent. Let that sink in. So i moved to another unit that was somehow " only" like a 10% increase, despite being the exact same layout, what a PITA. Never felt so nickeled and dimed as i do here, they try to scrape money out of you over anything. And the constant intrusion and policing everything is getting old quick. I work long hard days, last thing i need is to have my apartment community all up in my business. All for a matchbox where i hear every word and moan of my neighbors getting it on. read more

I moved in over two years ago and I still reside at PBV, I was super happy until an inconsiderate neighbor moved into the unit above me. This neighbor moved in around early November and the day he moved in, the noise has been 24/7. He walks loud he stomps and constantly moves furniture all hours of the day. My unit and his unit are 540 square feet so I have no idea why he constantly moves his furniture, he also has a young child who wakes up super early and runs and jumps onto the hardwood flood and wakes me up. I confronted this neighbor several times and I have complained to the persons in the leasing office and yet my complaints fall on silent ears. I'm not the type of person to complain but when you can't sleep and are constantly awakened by stomping, things being thrown onto the floor, a child running, then your patience runs thin. Last night there were people partying in the pool after 2am. There is supposed to be a night security where were they? They were definitely not checking the area because they would have seen the people having a party. If you are looking to rent at PBV, the advice I can give you, is take the top unit, they are expensive but at least your peace won't be disturbed. I have a person below me and I do not walk loud or disturb my below neighbors I am beyond considerate. Wish I had the same consideration by dude upstairs. read more

It's been a nightmare live in this community, our neighbors upstairs are so noisy, they put loud music at 5:30AM and drag stuff around idk what the hell they are up to so early and even on weekends this happen. Now the good news are WE DONT HAVE HOT WATER AFTER 8pm so if you are a hard worker and come home after this time forget your right to take a relaxing hot shower... This place is a joke, really expensive rent and shitty experience. I don't recommend this nightmare. read more

Horrible horrible horrible experience living in this community. Staff is rude, they will make you sign contract without telling you details. Once you leave the apartment you have to pay for things you have not done ( it was damaged before you moved in) and will send you disgusting emails of saying you have signed the contact if anything damaged by you or not you have to pay. I was surprised to see till what level staff will go to collect money from you, such nasty email I received from them so I can pay whatever they claimed. Be aware of guys, think 100 times before you moved in or end up paying 1000s of $ and cheap emails from community staff. read more

Downgrading to 2 stars as I'm constantly stepping over dog poop that owners nor the complex facility cleans up. Neighbors are inconsiderate and leave their dogs cooped up inside all day so they're constantly barking and running around at night when you're trying to sleep. I feel horrible for the dogs and don't think they should be allowed to be kept like that. People often call their pets their fur babies, but if you left your kids inside all day and only took them out for a 10 minute potty break 1-2 times a day, I'm pretty sure social services would be called. It's one thing to have a small dog but to have multiple dogs in a small apartment and let them bark all day and night is a bit much. This place is way over priced for what you get. We've had the bathroom filter changed soon after move in but it hasn't helped. The vent blows dust everywhere and its automatically always on. If you decide to live here I suggest in getting an upstairs unit so you can be as loud and inconsiderate of those below you because management will not do anything about it. Also invest in ear plugs. read more

I didn't live here. But I visited my friends here. Although my car got registered in guest parking, it was towed. And during the towing process, it got scratch. I haven't seen such irresponsible management team. read more

I've lived Pacific Vistas about one year and 6 months before I moved to Walnut Creek 3 yrs ago, Rent was pretty expensive but the condition of my unit was very nice and management people, maintenance crew were very friendly & nice. Today I picked up my mail since Jorge at the office called me ( someone sent me a mail to my old address ) and I appreciate the good service. Thanks, Jorge ! read more

Not recommended for rent this terrible apartment,we have a few issues with this apartment,and unhappy to stay here The management does not care about customer.they towed the car at guest parking even night time you can't get the guest parking,so my friends does not want to visit here cause it's not convenient and you have to pay for a fine 517$,they made the people who stay here unhappy and disappointed.Terrible management,also very expensive and not reasonable price The manager is so rude.she does not have a mind service.she is manage thing so weird(her name is Cherie ) that's why People including my friends keep moving out because of her)I hope this apartment can change manager ,hopefully can get someone manage things better than her The apartment is low quality made,I can here noisy neighbors and walking very noisy everyday.The dishwasher is working not well,washing machine is ok ,Cheap Oven,very humidity.lots of Mold Mold Mold Extra charge for Parking,Pet for each Dog and each Cat,and also the mail if you sent to lease center if you didn't pick it up with in 3days. They will charge you. read more

So far this place has been interesting.. The community is still developing as they are expected to be finish in April of 2014. So far, only one trash area and it's always full so people just leave their shit on the floor. Why is parking $10 a month? Guest parking blows!! You are suppose to display a "permit" for guest parking, but it's always the same car parked there with no permit displayed! Also, the insulation sucks! There is always a stream of air that comes out of the outlets and my place is always freezing!! Rent is on the pricey side in term of what you will get for square footage. Another shitty thing actually two shitty things..1. 15 month lease. 2. If you have a bottom unit, be warned that you will hear stomping from your upstairs neighbors... On the bright side... The gym is new, Windy and Sam are super nice and helpful. read more

I'm sorry but this place staff is very rude and treat there guest terrible ! Mind you there is fecal matter around the whole area . Also they never clean anything . The smell of urine come from the fake grass at the dog park . I mean you would think what they charge per month here they can at least clean the place . Also everything is always broken. The gas fire place the bbq bits it's all outdated and broken . Do your self a favor and find a better place to call home , we all know this is not the one . Ps they say it's smoke free but people are smoking all over the place . Be aware read more

We wanted to move here and we put down the deposit too. And apparently if you change your mind, they will not return your 1000$ deposit. Be aware, you only have 24 hours to change your mind according to them after you give them the deposit. No one will tell you it's non refundable after 24 hours, it's a clause that they don't even bother to tell you about. Very bad, think before you put down a deposit because you won't get it back if you change your mind after 2 days. read more

If I could give 0 starts I would. Property management is a joke. They will look for any way to overcharge you and they do not care about you. My mom's car was towed for over $600 after it had been parked there for roughly 15 minutes. It is for GUESTS for those who LIVE there. Not only that, there was usually no parking spaces for guests when they did show up. I complained about my upstairs neighbor several times and the issue was not resolved - I lost so many nights of sleep because the neighbors were so loud. I had to walk almost a half mile to take my trash to the nearest trash can which was always overflowing. Then, after leaving this awful place, they ended up charging me over $800 dollars in fees for move out charges after I had already prepaid my rent for the remainder, oh, and they never contacted me about it until Obligo reached out to me. This place is a scam. Also, for the smallest 500 sq ft apartment and for $2500, it's a hard pass. I was so miserable living here and I cannot discourage moving here enough. read more

BEWARE!! TERRIBLE soundproofing issues here. Don't even consider leasing here if you can't get or don't want a top floor unit. Even if it seems ok at first, there is huge tenant turnover here and it is just a matter of time before some imbecile moves in above you. No one at Aimco/Air will care if you have not slept since the jerk moved in, you are on your own. They will be happy to charge you big fees to transfer or break your lease for the privilege of getting your life back though. Bring lots of money in any case. read more

Pacific Bay Vistas is a beautiful property located within a less than 10 minute driving distance to many shopping centers (Tanforan, Serramonte), restaurants and parks (Milagra Ridge, Sweeney Ridge). A car is required, as there are very limited public transit options within walking distance. Staff - both the sales and maintenance staff were a joy to work with. Service requests were handled within 48 hours, and the sales staff always greeted me with a smile. 5/5 Amenities - the gym was recently renovated with additional equipment. However, it still lacks basic equipment including a squat rack and a bench. The pool is indoors and heated, but lacks the underwater speakers listed on the website. The fenced-in dog run is a huge time-saver. Our dog loves going there to play fetch. 4/5 Grounds - Maintained well enough. I have noticed that the internal apartment walkways are in need of a good power-wash. However, the external grounds are well-maintained. 4/5 Bedroom - Rooms are smaller than expected for apartments. The smallest 1 bedroom is less than 600 square feet. However, the appliances are near-new, and the hardwood floors are a welcome departure from carpet. Overall - Pacific Bay Vistas is a great property that is well-maintained. They really listen to your concerns. However, the price can deter some people from renting. If you can afford it, it's worth a tour read more

We are current tenants and have felt due to the lack of communication and lack of response we have decided to break the lease and move elsewhere analytically the service from the leasing office is terrible, we have emailed the leasing office manager our interest in upgrading but due to the lack of customer service and very poor communication we have decided to move out and we wouldn't recommend living here unless you like being ignored. The first excuse was the new system/ upgrade to the website I walked into the office asking for Cherie and she states I just sent you an email which took weeks for a reply too. Now no reply whatsoever almost a month. the only good thing or positive thing about the pacific bay circle as a company or corporation is the groundskeeper and maintenance manager are awesome but as far as leasing managers once you are locked in they become attentive to that business for you. Well so long and definitely would check your lease agreements regarding sewage and water before signing like I said we were willing to upgrade since we had our first child here and a second on the way but the leasing office could be careless and ignore you unless your potential new tenants. read more

I've lived in this apartment complex for almost a year, and I love it. It's one of the nicer apartments I toured back when I was apartment hunting. Below are some of my biggest pros and cons about Pacific Bay Vistas: Pros: - There's a great dog run right in the middle of the complex. My dog couldn't be more in love with it. And I love that I have a fenced in area to exercise him that's just a few steps from my front door. - In unit washer and dryer. Doesn't need more explanation than that. - The look of the apartment and community is great - laminate flooring, updated appliances, dish washer, etc. - When the weather's good (not foggy), you have great views of the mountains from certain areas of the complex. It leaves me in awe practically every morning when I drive to work -- a great way to start weekday mornings, if you ask me. Cons: - The walls are somewhat thin. There's a family of four who live next door, and there have been a few times when I was woken up early due to neighbor noise. read more

I love our apartment and the amenities but unfortunately we are unlucky enough to be living above someone who chain smokes marijuana inside of their apartment. The smell is so bad that we have to close all of the bathroom doors and open up the windows because the smell fills our apartment and we are concerned about our 10 month old child inhaling the second hand smoke. We have complained to the office multiple times, and it seemed to help for a little while, but unfortunately our neighbors don't seem to comprehend what "no smoking" means. It is beyond embarrassing when you have guest/family over to visit and they have to leave early because the smell of marijuana in your apartment is so bad. At this point I'm at a loss as to what to do and I am furious with the fact that we have to deal with this inside of our own home. read more

My BF and I have been long time residents for more than 2 years, since 9/19/14. For the most part we've enjoyed our stay. We enjoy the amenities but everything is always broken! For paying this much in rent, I expect better maintenance of common areas. The very few times that we have contacted management for assistance, they were not very helpful. I feel like we're always trying to jump through hoops to get help. We've been long time loyal residents who renew our leases despite the hefty rent increases as well as all the common area water and electricity fees that we have to pay every month. Now that we need help with our lease renewal, they are absolutely not understanding whatsoever or willing to help or help us find options. I absolutely agree with the other residents post, once you sign the lease they absolutely don't give a f about you. I thought our loyalty for more than 2 years, our good neighbor track record and the fact that we renew our lease despite prices would mean something but I guess we're just another number to them. It's extremely frustrating that they don't help. They have so many empty apartments and a huge turnover and yet there's absolutely nothing they want to do to retain residents who have been there for a long time. I'm extremely disappointed in management. We were attempting to renew our lease but this circumstance is definitely making us reconsider and we're going to consider taking our business somewhere else where we will be appreciated for our loyalty. PBV needs residents to move in and they offer a promotion as an incentive so I don't understand why they won't help the residents who are currently there so that they continue to stay. This complex is suppose to feel like a community that helps each other. I definitely don't feel this complex feels like a community any longer. PBV has been spiraling downward. We use to think paying the hefty rent is worth the luxury amenities and service but it's definitely no longer the case. If I'm going to continue to have my rent increased, then I might as well go elsewhere where my business and loyalty is appreciated and where my rent is actually being put to good use. Beware before you decide to consider PBV and definitely make sure to read other resident's comments. The complex feels high end with high end service but that is only to get you to sign the lease and that's it. Once you sign the lease, you're on your own. I also don't understand that if funds were to be credited why it won't be credited back to our account when it's our money that came from our bank account. Instead they credit funds to the portal where they hold it to be applied to the next months rent. It's absolutely ridiculous. It's the holidays and it's unfair to hold my funds when they are needed for the holidays. I've tried explaining that but it just seems like management has no heart. read more

This is a great place to live if you are an Eskimo with no friends. Unfortunately, I am not an Eskimo and I have at least one friend, maybe two. First, the units are extremely cold. I usually enjoy colder weather and I know this area is generally colder...but it's going to be at least 10 degrees colder INSIDE the unit. The heaters are ok but for the extra money you'll be paying just to get your unit to liveable conditions, you may as well go elsewhere. Second, SEVEN guest parking spots for 60+ units. SEVEN. I hope my neighbors don't have friends. Third, if you have more than one car, you have to pay $200 a month for parking. Things I could buy for $200 a month: 200 lottery tickets, a brand new Chevy Cavalier (at a 6% finance rate) and 4 separate memberships at Crunch Fitness. Oh but there's a really nice pool and gym here. Anyone want to take over my lease? [Update]: The $200 a month for parking was decreased to $100. I guess I won't be buying a Chevy Cavalier after all. read more

Pros: 1. Great location. 2. Nice apartments. 3. Great view (when the weathers good). 4. Friendly staff from both the leasing office and the maintenance team (especially the manager Cherie A.). 5. Good amenities. Cons: 1. Thin walls. I can hear EVERYTHING!!!! 2. Shared parking garages 3. It would be nicer if apartments had more windows for more light to come in (it may just have been mine). All in all, I would definitely recommend it. Been living here over a year. Renewed our lease. Rent is definitely not the cheapest but compared to what other apartments has to offer, I would say this is good (hope they don't raise it). read more

We pre-leased our apartment and were told that move in date will be August 18 after their grand opening. We made all the necessary arrangements, only to be contacted two weeks before with the news that the units were not ready for move in. They said that it was an issue with the cabinets, so we were expecting the delay to be minor. Today we found out that what was originally projected to be early fall is now mid December. They are expecting people to wait for them until then or to move to one of their other communities, one located in Pacifica and the other one outdated and without w/d. I do have to give them credit for trying to provide options for us, even though the options are just unacceptable. Sam, at the leasing office has been very helpful through this process, hence the stars. Advice for the company, don't pre-lease unless you are a 100% sure of when the apartments will be ready. Advise for anyone looking to move in here, just wait until they are open and fully operational, last thing you want to to be in a situation where you are looking for temporary housing because Pacific Bay is unable to deliver! read more

Not a big fan of the property management here. I came from an extremely well run property in Emeryville, CA and for the same price I have been extremely dissatisfied with PBV. My dryer was broken for almost a month before it was fixed, so I've had a terrible experience with the service requests here (they simply take forever). If you have any questions and need to head to the office to speak with the property manager, you'll have to wait 30 minutes before getting an answer. It seems to me as if the property managers do not care after you've signed the lease. At my previous apartment complex, you can walk into the office and the property manager greets you and quickly answers your request or concern. Service requests also only take 1-2 days maximum for completion. So coming from a well-run property to PBV, my expectations have been shot down completely. This place is also extremely expensive and they charge you for every little thing. There's also no grace period for rent and they will evict you if you don't pay in full by the 3rd of the month. On the flip side the location is cool, the apartments are nice and updated, it's in a very safe area and it's extremely peaceful here. If you can get over property management being inadequate, then maybe this is the place for you. But for the same price, you'll be much happier somewhere else. read more

I've been a resident here for two years. It's had a ton of ups and downs. First of all, it use to be cheap. I moved in when the first few buildings opened up. But now it's almost the same price to live closer to the city. The fog is a nightmare. I moved in with this notion that it was pretty, like some Paris dream. It's not. It's definitely five to 10 degrees cooler up here than the rest of the area. But it's a wet cold. The buildings are starting to become covered in mildew. Forgot about the view. You have it in the winter some of the time, but it's so cold you can't enjoy it. About 70% of the time you are living in thick dense fog. You have to keep everything sealed. Crackers, breads, rice, and such won't last or they have to be sealed up. You have to go outside into this moist soupy hell to do the laundry, so that's lame too. I have the sharp park view and the fog just blasts me from the ocean constantly. My patio is always dripping wet and covered in mildew. Which they won't come and spray down with a pressure washer, even if you ask to pay. The appliances are crap. It's not stainless steel. It's a step above foil. They are not star energy compliant either, but they work. They rebuilt this whole complex after the last one was destroyed by black mold. You'd think they'd build it with more quality and imagination. But they didn't. They could have put in a service lift, but no. They are actually the same buildings as before (google maps use to show the old ones). I can hear my neighbors all around. I've had multiple neighbors and I hear both sides and below. I hear them sneezing, cooking, fighting, making up from fighting, and so on. The floors are not concrete, so don't buy that lie. They should have made bigger units instead of a patio, which is oddly longer than the bedroom. The grounds are kept nice but the trash situation is always an issue. Parking is a nightmare as well. They charge you 10.00 for a garage spot for your first car. I love that they charge you 10.00. Really, 10.00? Just build it into the price. Like 10.00 will make or break someone's decision. Its another 100 - 150 for a second spot. The guest parking is a nightmare too. When I first moved in, the second spot was 200. They then changed it to 100 and never told me. When I found out, no refund. No compensation AND I had to give them two months notice to change the fee!!! The last three managers they've had to run this place have been the worst. They are unhelpful, rude and I've heard them talk trash about residents when they leave the office. They forgot I was sitting on the couch, several times. Even the notices they give you are harsh and rude. The movie theatre is also wasted space. You can't use it in any sort of convenient fashion. I tried to move to a larger unit, aka give them MORE money and it was a huge battle. They still wanted two months notice AND a 500 dollar transfer fee. Meanwhile, the unit I wanted stayed un-rented for three months. I pinged them every time the rent was decreased but I was told that I needed to "let it go" because that's the advertised move-in price; hey would charge me a higher monthly. Meanwhile it's less work to transfer to a another complex. So I terminated the lease early to move to something suited for the price. There is very little that will deliver up here and you can't just walk somewhere. It's pretty remote if your looking for ease of access. The only positive thing I can think of is about the maintenance staff. They are an amazing group of guys. The kind that will help you carry stuff up stairs and treat you with respect. Uverse does 45mbs down now so that's a bonus. read more

The apartment has several notable Pros but also several significant Cons: # The Good Stuff: - I love the in-unit washer/dryer - I love the "hardwood floors" even though they are distinctly faux-hardwood. They are easy to keep clean, but require slippers at all times because the floor is so cold. - The apartments are all new, so the features/appliances are nice/clean - The gym and pool are really quite nice even though I don't use them often - conveniently located to the 280 # The Bad: - As many other people have noted, the apartments are unusually, unusually cold. Part of it is the microclimate where the apartments are located (at the top of a hill that is continually windy, unusually windy, overcast, and often foggy). We first moved in in April and I thought it was initially a fluke, but it's now mid-June and despite being in the 70-80s in most other areas of the Bay, it is almost always cold and windy here. The heater has been on in every room, every single day since we moved in. Our PG&E bill is outrageous. Without the heater being on, our indoor temperature is 58-60 degrees (we have an indoor/outdoor thermometer). Wind gusts through all the electrical outlets and through fans on the ceilings which you can't turn off (supposedly to avoid mold formation). - Parking is a riduclous. $75/month for an uncovered spot is way overpriced for the area. More worrisome than the monthly charges for reserved parking, is the guest parking situation. The same cars somehow seem to be parked in the very limited guest parking spots. Thankfully we don't entertain often, but if we ever do, I sincerely worry that our guests would not be able to find any available guest parking spots. After 5-6pm, all the guest spots are uniformly filled. There is essentially no street parking available locally either. Perhaps because the monthly parking rates are so high. - The walls are paper-thin. I'm usually not too bothered by surrounding noises, but you hear absolutely every movement in the apartments above, below and beside you. God forbid they wear shoes, their dog barks, they have intimate relations, or play music. You'll hear it all. - The closet space is really, really limited. My partner and I have shared 4 total apartments in the past several years, and have not significantly increased our personal collection of "stuff", but we had to rent a storage unit nearby because we didn't have nearly enough storage space in the apartment - The heaters are very inconveniently located along the walls and make furniture arrangement quite challenging, in already small apartments read more

This is a big, commercialized apartment. Management is tricky and horrible. CONS * Pesticide everywhere, the morning smells of medicine. * The pool is too cold to use, it's just a bait to lure you in! They turn the temperature down to make more money. The pool's always empty!! * The indoor theater is a bait too. It's useless! It closes at 6pm every day, and is closed on weekends. Who watches movies on a weekday afternoon?? * Thin walls! You can hear people walking around above and below you. * It's unpleasantly COLD, foggy, and windy. * Snails and slugs are everywhere at night. A nightmare to stroll around. * Be prepared for lots of dog pee and pooh too. * Very little guest parking. * Management is very commercial - they just want money, always more money. They treat you like slaves once you're locked in to the contract. I won't be renewing my lease, I'd recommend you to also search elsewhere. read more

"Noise is a feature you wanted to pay for", "I'm trying to help you, but you refuse to pay more money", and "You get what you pay for" are some of the choice tidbits I've heard from management. To be fair, management can do nothing about the shoddy construction, which is exactly what they do. Their approach to conflict resolution between neighbors is completely ineffective - Rochelle asked me to take time off of work so that I could come in and speak with her about my complaints of noise over the last two months. When I asked if we could schedule time on the weekend, as I can't afford to just leave work to have a chat with her about a complaint she is incapable of resolving, she informed me that she did not work on the weekend. One option I was offered was to move to another apartment. When I indicated I would be happy to move to come to a resolution that would benefit both my neighbor and I, I was informed I would need to sign a new lease at a much higher rate. Locking myself into an additional year with poor management in a shoddy complex for more money is not my idea of a mutually beneficial resolution. Response times to email complaints are on the order of days. (Unless, I've just discovered, you call the property patrol during the day, in which case a response takes only an hour or two.) The saccharine responses to these yelp reviews are just a belated attempt to sway unsuspecting renters into renting here, and their plea for contact to help resolve a problem (after the fact) is about as useful as their ability to *actually* solve a problem. --- Updated 2/23 ----- Five days later, and I still have yet to hear from the regional manager, as promised by the commenter on this review. In addition, complaints that I have made for noise violations have gone completely ignored, both by the courtesy patrol, which I have been told to call as issues arise, and by the apartment management. I don't expect "Royal Treatment", as another reviewer implies; I do expect the management of Pacific Bay Vistas to honor the agreement they made when I moved in: "Community Management will provide each Resident with a quality home and allow the quiet enjoyment and use of such home." "Community Management will respond to disturbances and excessive noise." --- Updated 3/22/2015 --- I still have not heard from the regional manager, as promised back in mid February. Property management no longer returns my emails, and phone calls go directly to voicemail. I now disagree with Rochelle's inane comment, "You get what you pay for" - you don't even get that, at Pacific Bay Vistas. read more