Ron and Mark are quite simply two of the finest individuals that I have ever done business with, polite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!! read more

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We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa. We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy read more

Awesome guys, great friendly and super clean lot, will be buying from them again! Not your every day used car lot these guys have class.

This review is for repairs/mechanic Kelly Wilson; Straight-shooting dude who did a great job on my breaks, told me like it was (KIA dealership recommended replacement of brake pads sooner than was required) and had the job done with time to spare. I've been looking for "my mechanic" for 4 years now--one whom I could trust to take my car to any & every time without having to shop around. Think I finally may have found him. Cheers, Kelly. read more

I have dealt with Lindsey and his team for 18 years. The only time that I got burnt in a car purchase was when I bought a lemon from Wilson Motors in Bellingham. Pac Coast took and disposed of the lemon and got us into a good rig. I will NOT buy from anyone else. I learned my lesson....We have had two issues with their cars...both of which were dealt with promptly. Good prices, good cars, good guys! read more

My family buys most of our vehicles at Pacific Coast. My brother-in-law used to work here years ago and that's what started the trend. They are friendly, attentive, helpful, and they really work with you to make things work. I bought my first bank-financed vehicle at Pacific Coast and they worked very hard to make the deal work for me, took the time to explain the logistics to me, and inform me on the special things (like Gap coverage) At 19, when I didn't have the income to support the car I most desired, they offered me several alternatives that fell into my price-range and worked with me to find one I liked. This is and will remain one of only two places I will do my car-shopping business. read more

This dealership is great to shop at. They are friendly, helpful and a pleasure to visit. They don't play those games like the big car dealers do. After shopping at a total of 8 different car dealers in Skagit and Whatcom counties, I purchased a Toyota FJ Cruiser from them. This was the second vehicle we he purchased from them in the last 3 years. They have a small lot, but if they have the vehicle you are looking for, I would strong recommend you give them a visit. If you do go there, ask for Travis Ashby he is the salesperson that we worked with on both this purchase and our previous purchase from them. Next time I am looking to purchase a vehicle I will certainly start with Pacific Coast Auto Center. read more

I had the best experience I could have hoped for purchasing my 2010 Hybrid Ford Escape. The vehicle was clean as a whistle, low miles, and exactly what I was hoping to find. When I arrived at Pacific Coast Auto Center, I immediately noticed the top quality line up of trucks/cars they had to offer. It's quite apparent they offer only the best. The facility was spotless, and the offices inside were as well. And now on to the staff. Jerry was the sales representative that I worked with to purchase my Escape; he couldn't have been more pleasant, polite, and competent. The manager and financial officer were very nice and professional as well. I highly recommend Pacific Coast Auto and would buy from them again. read more

Buyer Beware! Posting this for the people of Skagit County so they are aware of this dealership! Below is a very long story but if you are considering buying a vehicle from PACIFIC COAST AUTO..PLEASE READ! My fiancé and I purchased a 2014 Dodge Truck from Pacific Coast Auto on 2/25/2017. We had owned the truck for 2.5 months before something went wrong with the motor. We returned it to the dealership to have them look at the truck. They determined that something was wrong with one of the engine cylinders. At this time the dealership stated that we were over our 90-day/3,000 mile dealership warranty and they would not be able to help us. At this time we were very upset because were we told that the truck had 7-year/100,000 mile warranty (please see attached). At this time the dealership let us know that this warranty was not valid because the truck can from Canada. We were never told this truck was from Canada and when we purchased it we bought it with the understanding it had a 100,000 mile warranty. At this time we were very unhappy with the dealership and I took to social media and reviewed the business. I gave them one star and explained what had happened, warning others that a lot of their inventory was from Canada. Later that evening I received a nasty message from the owner (a picture of the message is below). The next day we called and were told that I they were trying to figure out a way to help us and get the truck fixed but that I needed to take my review down before they would do anything. I took the review down and but the nightmare continued. They gave my fiance 2 options, we could have it fixed at dealership and they would cover up to $500 dollars of the cost or we could take it to Cananda and get it fixed. At this time we could not paid to get it fixed and wanted to utilize the warranty that we thought we had when we purchased the truck, so chose the second option. They then proceeded to tell us that we would need to drive it across the boarder and lie to the boarder patrol, telling them we were crossing into Canada to visit friends for the day. Once we got across the boarder we would meet a guy (a friend of the owner), give our truck and he would switch out the plates to Canadian plates. Then he would take it to a Canadian dealership and have it fixed under the warranty. We let them know that we would not lie at the boarder and we did not feel comfortable with this plan. They later called back and stated that they would transport the truck to Canada the next day. Our truck was in Canada for 2.5 weeks before it was returned to us. They had the truck for a total of 32days. The truck is fixed and is running fine but what if something happens in the future? We want others to be aware of their disrespect, lack of customer service and how incredibly sneaky they are. UPDATE: We have had the truck back for 45days and the check engine light came on today!!! We had a diagonisic ran and it's the exact same issue that they were supposed to fix! read more

I have been shopping for a truck for over 8 months. It has been pretty frustrating, I've looked from California to Idaho and finally here! I am so happy to have met Jeff and the guys here at Pacific Coast! They are the best and they are no pressure and they truly care about their customers. I would send my mother to them! And I actually did! read more

Pacific Coast Auto Center - Car Dealers Near Me - Burlington, Washington

I had a similar experience as Jim with a Trail Lite Class B motorhome and a fuel filter. I live in Seattle and it is difficult for me to get up there. The initial diagnosis was wrong. I also ultimately needed to get the gas tank serviced as well. My mechanic bills were about$1500 and they reimbursed me $300 with my warranty. I too felt comfortable at purchase time because they said that they took care of their customers. Very bad customer experience. read more

Stay far away from this place!! I bought a vehicle here and I paid too much for it, that's my fault but when I brought it back a day later telling them there was something wrong with it they sent me to an auto shop that said the problem was not there. After my warranty expired 90 days later my vehicle started breaking down from what I originally thought was wrong with it. $3000 later my vehicle runs fine. I understand things go wrong with vehicles but they were completely rude to me during this process also. The salesman and owner were very kind to me in the buying process but once I came back with a problem they were completely rude and acted like they wanted nothing to do with me. I really feel like I got scammed by these guys. read more

I recently bought a car from Pacific Coast Auto Center and found it to be an expensive and disappointing experience. I was told by the salesman that the car was serviced and ready to go but discovered after the fact that this was completely untrue. There were MULTIPLE things that needed to be corrected on the car to the tune of $2,000. When approached with this information along with another issue with the bumper/hood, Pacific BS'd me and gave me excuses or put the blame on me for taking it elsewhere to get fixed (because I didn't trust them anymore). I tried to circumvent the salesman and discuss this with the owner but never got a response. I will not be a repeat customer and feel like I was scammed. read more

My better half found the truck we've been looking for sometime online through Pacific Coast Auto Center and so on the way back from our trip to Bellingham we stopped by to take a look. Travis walked over and from the start assisted us in researching the truck a bit better and was very professional during the negotiation process. After coming to an agreement Lindsey (sp?) finished up the finances in a timely manner and was also very professional and they both gave great advice and service for accessories I wanted to add to the truck. Even though I didn't mention or was concerned about it they offered to wash the truck before we left. We drove away with a 2014 RAM 1500 Sport in Smoky Grey and are so far very happy with the purchase. read more

They made a big story about how they checked out the truck. I just thought a v10 was loud. The air filter was jammed full like a bad diaper, the engine couldn't breathe. These people are bad news, go somewhere else! All other honest reviews show a pattern of deceit by this outfit, stay far away. read more

Pacific Coast Auto Center - Car Dealers Near Me - Burlington, Washington

Went in to look at an 2007 FJ Cruiser. They were selling it for $20,000. I was hoping we could talk them down more as well. Made it clear to Andy that my girlfriend, who was with me, was the one planning to buy the vehicle. He continued to try to sell me the vehicle and would not talk to her. For starters the seats still had dog hair and something sticky on the bottom. He exclaimed they had just fired there old detail company which is why it was dirty and had hired a new one that had not gotten a chance to get to it. Ok shitty excuse but whatever. So we took it for a test drive. The steering wheel started to shake when we hit 50mph. I knew this was a problem with the tread on the outside of the tires being worn cause I had the same issue with my jeep. He proceeded to inform me it was the "brand new" tires and it was normal. The tires were NOT brand new and it was not normal! I was ready to leave right there! Then we discovered a crack in the windshield and he said he might be able to take $300 off the price so we could get it fixed ourselves. Fuck that! You fix it! This place sucks! read more

DOESN'T HONOR WARRANTY. DOESN'T TAKE CARE OF CUSTOMERS. We purchased a really nice '08 Ford Expedition from Pacific Coast Auto 2 months ago. It was in good shape and had low miles. We were really happy. They said everything worked well on it but we noticed on the test drive that the A/C didn't blow cold. They said they'd get it fixed first thing the next morning and then we could come back and buy it that night. We paid about $3,000 more than most of the other '08 Expeditions and were hesitant to do so. But one of the reasons we felt good about doing so was their 3-month warranty and how they said they'd "take care of us." So when they said they'd fix the A/C unit before we bought it, we trusted them. We specifically asked, "You're not going to just fill it with freon are you? I know enough about cars to know that A/C systems don't just run out of freon occasionally. They are usually only out of freon if there is a leak somewhere. They agreed and said they'd have an expert A/C shop come and fix whatever the problem was. So we came back and found that all they did was fill the freon. They said the A/C expert said there was no leak and all it needed was freon. We were very hesitant to continue with the purchase at this point, knowing that we'd be back out of freon soon - since the leak hadn't been detected or fixed. But they assured us - once again - that they'd take care of us. We objected, "But we live down in Portland Oregon. We're not going to come clear up here just to get an A/C unit fixed." They said, "Don't worry. We'll figure it out one way or another. We'll take care of you. That's why people buy from us. That's why we have the reputation we do. We take care of our clients, no matter what." Fast forward 10 days and guess what? A/C is blowing warm again. Totally out of freon. We take it to the local Ford dealership and they tell us that there wasn't even any purple die in the freon. So that means the A/C place that Pacific used didn't even CHECK for a leak. He just filled it up with freon and sent us on our way. After testing the right way, the Ford dealership found there was a leaking condenser and after about $1000.00 in diagnostics and repair, our A/C finally worked right. After all this we called Pacific to see what they were going to do about our expenses for the repairs. The salesman said he'd talk to the owner and get back to us. After a week, we called again. Got the same line. 3 days ago, I called a third time. He assured me the owner would call me back. I made sure he had my cell phone number. Nothing. Nada. Zilch. He's had 3 times and 3 weeks to call me back and offer ANY kind of help to us and won't even bother to call us back. Fine. You want to do business that way and lie to customers when you're selling them an overpriced car then renig on your promises to "take care of them", no problem. But they shouldn't be surprised now to be getting this bad review. I would have taken a partial payment. Would have been at least happy to get a call and SOME sort of offer. But to just be left hanging high and dry and no call back whatsoever - that's NOT good customer service! If you buy a car here - consider it AS-IS. They will not honor their warranty. read more

I had a pleasant experience purchasing my GMC Sierra truck from Travis and Andy. It was all pretty straight forward and simple. They were patient and ready to sell when I was ready to buy. Pacific Coast seems to sell good clean vehicles. read more

This has been an absolute NIGHTMARE since buying a vehicle from this dealer less than 2 months ago. Not only were we given the run around on financing but our trade-in was more reliable than the vehicle we purchased. We have driven it for two weeks with no issues but after that it has been un-drivable 4 times since we bought it. We have spent thousands getting it running again. It is currently not running - again. And that fix will cost thousands. Yes, it was purchased "As Is, No Warranty" BUT we were blown off on given the option to purchase a warranty. We were ignorant and trusted that this dealership was trustworthy. That they were selling us a safe and reliable vehicle. That they were going to honor the first interest rate we were approved for and not give us a higher rate with a different lender. I trusted that they would know more about the vehicles that they sell. read more

I bought a used but spectacular Ford F150 Lariat Crew Cab from Pacific Coast Auto in July. I looked and looked within 50 miles of Skagit County and nobody had anything as nice, or as well priced as the truck I bought. I've had it for 2 months now and it drives like a dream. The local Ford dealership would have charged me $5000 more for the same truck. I got a decent deal on my trade, and a fantastic price on the truck. Not a scratch on it and barely broken in. It is a beauty. My salesperson, Jeff, was courteous, patient and knowledgeable. He even let me drive a BMW 5 series they had on the lot because I admired it. That was a blast! This dealership is very pleasant overall and easy to work with, very accommodating to those who live in the San Juans and have ferry issues. They will work with you and help you out if you need a ride back to the ferry terminal. They even fed exed my license plates to me so I would get them on time. Next time around I would definitely go here first and see if they had anything of interest before going to another dealer. No pressure, no annoying sales people, no ridiculous bargaining. I got what I wanted at a great price and I couldn't be happier. read more