I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

Most of us have gone through the stress of buying new car and know the hassles that awaits…read more Unfortunately, I had to add the stress of finding a new car during the Covid-19 pandemic. My journey started as most, looking online finding dealerships close to me and looking at their inventory. Living in Shoreline and have two Toyota dealerships within 5 miles of my house I figured it would be easy, nope. Those two dealerships will go unnamed but after contacting them and requesting communication through text and email only I received phone call after phone call. This was even after I told them they didn't have what I was looking for. Since some dealerships were only doing online sales during the Governor's mandate I felt as though I was stuck either dealing with these relentless dealerships or just waiting. I chose to wait and see what came after the shelter in place was lifted. Week or so went by and I was talking to a coworker about my issue with those other dealerships and he told me I should contact Foothills Toyota in Burlington. Said he had a good experience with them, so I went to their website to check out their inventory and like most dealerships they were closed due to the mandate. To make it more disheartening at that time they didn't have the exact 4Runner I was looking for. I was ready to give up for now and wait everything out, but before I clicked the close button, I saw the contact us tab. So, clicked on and left my number and specified text message only. With in 30 minutes I received a text from their GM Tyler. After a few texts back and forth where he was upfront about not having what I wanted and not pressuring me with phone calls, he told me he'd see what he could do. Later that day I got text from him saying he had one coming in that fit my requests, but he wasn't sure on date because of the current Covid-19. He emailed me the build sheet and it fit my requests to the letter. A few texts later with pictures of my trade in, which he gave me a ballpark number on trade in value that he said he'd confirm in person, price confirmed on the 4Runner, my name was on it. Now it was a waiting game, which I was giving constant updates on delivery. Fast forward a month, my new 4Runner was delivered but still had to wait for the Governor's mandate to be lifted so they could open. Tyler texted me on 5-4-2020 telling me he could sell me the 4Runner on the 5th, I was there at 8:30am excited but also stressed because of past car buying experiences. We all know what happens they got you in the door, you just drove 60 miles to get there, here comes the switch-a-roo and pressure for extras. I prepared my NO FACE and ventured in where I meet Tyler and his salesman Ed and was ready to battle. Well people it never came Ed was a pleasure to interact with, no up sale, Tyler checked in, its was the best car buying experience I've ever had. They had all the precautions in place for Covid-19 they even gave me exactly what I was quoted for on my trade in. I was on the rode by 9:30am in a freshly washed vehicle with a full tank of gas, smiling from ear to ear. I would recommend Foothills Toyota to anyone. They treat you like a customer not a dollar sign and I could not be happier with my new 4Runner TRD pro in Army Green. Take the drive you won't regret it!

**WARNING**Do not buy a used vehicle from this place!!! From start to finish my experience was not…read morea positive one and I wish I could go back in time and take my business elsewhere. Instead, I can at least warn you reading this to go elsewhere. Foothills Toyota sold me a used car with very low mileage for its year, but failed to complete the needed services due to its age before the sale. 90 days after purchase I take my car to a different dealer for an oil change, only to be told you need a 60k mile service at the tune of $1500+ dollars as the fluids and spark plugs in this car they sold you are old, they break down and degrade regardless of mileage (only 10k on car)and yeah, wow they should've done this service before they sold you this car as it was well due at that time and they knew that, it also costs them next to nothing in comparison to the consumer. (another trusted mechanic confirmed this to be correct, that I indeed need to do this service now) You should call Foothills and they should make that right, but they're probably not going too. Sure enough, I called Foothills and they said they'd have someone get back in touch with me. Got a return call from someone who spoke absolute broken English (INFURIATING) who I could barely understand. Terrible choice from a customer service standpoint to have someone who's extremely hard to understand return an already frustrated customers phone call, but they already have your money so what do they care, right? 1st he stated the "service wasn't necessary" and that the other Toyota dealer was just trying to "upsell me on service maintenance". Then stated that "we don't perform those types of service at this dealership anyway" I'm sorry, what?! So, every other Toyota dealer does this service, but not Foothills?! Get outta here! You just are an unethical dealership that cuts corners on used vehicles (unless it's a recall) and screws over your customers.... GOT IT. If you want a good laugh and facepalm, see attached photo from their actual website talking about the importance of the 60k service. I would HIGHLY suggest (even with the "low sales tax") you buy from a different dealer as in the end the couple hundred dollars I saved cost me $1500 right from the jump instead. SHADY Wave if you see me, I'll be the one driving around with the license plate frame that now says, " Wish I WOULDN'T have bought this car from Foothills Toyota" and you can save your generic "please get in contact with me" response you write on every bad review BTW to make it appear this dealership actually gives a **** about its customers. ICK. AVOID!

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

I'm not sure who Jack Carroll is, but if my name were on this dealership, I'd feel ashamed…read more The sales person who we worked with, Kai, was very polite, but he didn't know anything about the vehicle that we test drove. When we pointed out a safety issue, he downplayed it. We made an offer, which included the dealership fixing the safety issue, and it was rejected. No problem. I did appreciate that Kai did not waste our time. Several days later, I reached out to the dealership via Cars.com and made a higher offer, once again asking for the safety issue to be addressed. That was on Thursday, October 30. I followed up 24 and 48 hours later, with sales assistant, Megan, who thanked me for my patience and told me that the sales team was "actively reviewing" my offer. I can't help but wonder if the sales team consists of slugs. Oh, well. They lost a current and future customer. Moving right along . . .

No reply from them after multiple efforts to get some info about possible lease deals. I would…read moreimagine if your business is to sell/lease cars you might respond to customers who want to do just that.

On a road trip from Arizona and had a concern about our telluride. Called while passing them by and…read morethey were able to get us in the next day first thing. Kevin was very forthcoming about the cost of things, what to expect and they had a car for us to use while they looked it over. They updated the system and fixed a recall and got us back on the road the same day. I would definitely recommend then

Went shopping here for new cars for my mom and myself. Whoever owns this place either hired a…read moregeneral manager from the 60s or is themselves from the Mad Men era of sales. The staff showed us a Wolf Gray with Sable interior 2026 Sportage PHEV and handed us an out-the-door sheet. I chose a black exterior, same trim level in every other regard, and somehow that jumped the cost by $2,100. They claim it's floor plan financing policy, which may well be true. But why make that a ready-to-pay customer's problem? They lost the sale of two cars and two customers permanently over 2 grand with classic bullying sales garbage. I have no issue with Donny, he was helpful and kind, and we've all gotta eat. Even I've worked for a performative middle-management scumbag in a bow tie! Still, with Donny being the one positive, this place proved itself entirely untrustworthy, and I'm genuinely puzzled why the Costco program supports them. Mudslinging on social media makes me awful, but this placed earned it. The nearby Honda and Toyota lots, owned by a different family, treated us significantly better, so go there instead. Honestly, if one of them had the PHEV I wanted, I'd pay them the $2,100 difference in cash just to spite Rairdon's.

If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I…read morebought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway.

Bought a 2023 Jeep Gladiator from KarMart on Dec. 28, 2023. They were looking to get rid of a…read morecouple Gladiators on the lot and had them priced to move. The staff is very friendly. The purchase process went fine, if a bit long. Their facilities are outdated. Would I buy another vehicle from them? Absolutely! They are a LOT better than the other Jeep dealer here in Bellingham.

I visited KarMart to purchase a vehicle and already had pre-approved financing through my bank…read more Instead of accepting outside financing, I was told the dealership had to run my credit in order for me to buy the vehicle. My salesman was very nice (Gareth), but it was actually his supervisor Ian Purkey that caused me to leave. I was also told I would have to leave both my trade-in and the new vehicle at the dealership until the loan cleared, which seemed extremely unusual. When customers already have financing arranged, there is no reason their credit must be pulled by the dealership. The situation felt like unnecessary pressure to use dealership financing instead. Because of this, I chose to leave rather than proceed with a transaction that did not feel transparent. Buyers should be aware and make sure they understand their financing rights before agreeing to anything. Like I told them: "I was born at night, not LAST night."

An absolutely amazing dealer! He was mega friendly and explained everything perfectly, providing…read moreall the information I wanted to have.

I am one of the unfortunate people with struggling credit and applied for their Bad credit…read morefinancing, I was assured I would have options. Spent two days back and forth giving all of the information needed only for them to ignore me or inform me that I in fact do not qualify. The only way I found out was because I was reaching back out to them multiple times.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.