I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

We had a service appointment this morning for our 2025 RAV4 -- oil change and tire rotation. We had…read moretop notch service by Autumn and the young man who greeted us immediately. Both were very pleasant and efficient. Spoke to another couple who have been using their service for about 10 years and they said the service has been consistently excellent. I always believe that good management produces the happiest employees who pass that on to the customers.

I am shocked by the absolutely terrible service experience from FOOTHILLS Toyota, relating to a…read moreblocked AC drain which caused flooding and mold to develop inside my 2024 RAV4 Hybrid purchased in March. A different Toyota dealership addressed the immediate flooding issue because I was out of town when it was discovered and they handled it as a covered service call. They recommended I contact my home dealership when I returned to finish the carpet cleaning and mold remediation - a major concern for me as a lung cancer survivor. Imagine my surprise when I contacted FOOTHILLS service department who then hemmed and hawed with a variety of excuses. After we had several back-and-forth conversations on the issue as well as the potential health concerns it presented, they blamed the delay on the central office and their determination of whether or not it was a covered incident. Eventually they wrote me an email saying the remediation will not be covered. Note that the other out-of-town dealership had considered it covered. I will say, the FOOTHILLS SALES team was great. Tanya and her manager provided excellent support during the sales and pickup experience. After my initial purchase I was widely recommending and singing the praises of the FOOTHILLS TOYOTA dealership. NOW - the FOOTHILLS SERVICE department has COMPLETELY ruined MY customer relationship. From a customer perspective, the issue was considered a covered one at one dealership and not at another. FOOTHILLS Toyota should have focused on the long-term customer relationship which has now been completely and adversely damaged. As a result, I cannot in good conscience recommend FOOTHILLS TOYOTA dealership based on how this has been handled. The BEST SERVICE EXPERIENCE came from I5 Toyota in Chehalis who had immediately addressed the blockage. If I lived closer, I would gladly give them all my future business and recommendations. I will be moving my customer relationship from FOOTHILLS TOYOTA and using a different dealership for service in the future.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

I went there to check out why my radar wasn't working. I was told my radar was cracked and repairs…read morewould be $2011. I asked for pictures for my insurance and they said it would take to long and cost more to pull the bumper. I paid $211 for diagnoses. Front desk people were rude. I scheduled at a place in Marysville and prior to that appointment my radar started working and has worked since. $2000 is a lot of money for a single woman and to be irritated about my request was not above and beyond.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

My wife has been researching her next ride for several months. We came to Jack Carroll's Hyundai…read moreto test drive a Kona. However, we found that the Kona was not for us for a number of reasons. With a few days of research we returned to Jack Carroll's mainly due to the experience we had with David. There was literally no push and seemed to be genuinely interested in what we wanted. Not to mention, he showed up on his day off to take care of us. So, as I write this my wife is going through her new 2021 Tucson. I guess that's not a bad 26 year anniversary thing. Special thanks to David for your attention to detail and using a skill most have not mastered. Listening. Thank you for listening to us and moreover hearing what we wanted. Chris and Tom, thanks for helping make a deal come to fruition.

Brought it my car for an oil change. Scheduled it online . Waited for 2 hours before they got it…read moredone because they all take lunch at noon. Would be helpful at check in if they mentioned that or blocked the scheduling (online) off for that time. Big inconvenience and customer service fail.

I had been searching for a KIA EV 6, and finally found one at this dealer that looked like the…read moreperfect deal. I live in Everett, and my parents on Whidbey Island. My parents were able to go look at it and talk to a rep on a Tuesday, and scheduled an appointment with them for Thursday at 2 for a test drive. I took the day off work to come up from Everett and stay at my parents so we could go to this appointment. The morning of the appointment, the rep texted my mom saying they had sold the car that morning. While I understand the power of money in the hand when someone makes an offer, I also question this businesses customer service and integrity. They did not call us to see if we were still interested as we had viewed it first and made an appointment (which would have likely been a sale). The fact we had taken our time to talk to the rep, make an appointment (that wasnt honored), and were then shown little courtesy or care, is extremely bad business. It is even worse that I wasted a day off work for what we thought was a set appointment. I would not trust this business again as they obviously care more about a dollar being waved in their face than they do about the integrity of customer connection or commitment to their appointments.

Went shopping here for new cars for my mom and myself. Whoever owns this place either hired a…read moregeneral manager from the 60s or is themselves from the Mad Men era of sales. The staff showed us a Wolf Gray with Sable interior 2026 Sportage PHEV and handed us an out-the-door sheet. I chose a black exterior, same trim level in every other regard, and somehow that jumped the cost by $2,100. They claim it's floor plan financing policy, which may well be true. But why make that a ready-to-pay customer's problem? They lost the sale of two cars and two customers permanently over 2 grand with classic bullying sales garbage. I have no issue with Donny, he was helpful and kind, and we've all gotta eat. Even I've worked for a performative middle-management scumbag in a bow tie! Still, with Donny being the one positive, this place proved itself entirely untrustworthy, and I'm genuinely puzzled why the Costco program supports them. Mudslinging on social media makes me awful, but this placed earned it. The nearby Honda and Toyota lots, owned by a different family, treated us significantly better, so go there instead. Honestly, if one of them had the PHEV I wanted, I'd pay them the $2,100 difference in cash just to spite Rairdon's.

If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I…read morebought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway.

I visited KarMart to purchase a vehicle and already had pre-approved financing through my bank…read more Instead of accepting outside financing, I was told the dealership had to run my credit in order for me to buy the vehicle. My salesman was very nice (Gareth), but it was actually his supervisor Ian Purkey that caused me to leave. I was also told I would have to leave both my trade-in and the new vehicle at the dealership until the loan cleared, which seemed extremely unusual. When customers already have financing arranged, there is no reason their credit must be pulled by the dealership. The situation felt like unnecessary pressure to use dealership financing instead. Because of this, I chose to leave rather than proceed with a transaction that did not feel transparent. Buyers should be aware and make sure they understand their financing rights before agreeing to anything. Like I told them: "I was born at night, not LAST night."

Came in on a Saturday to have my oil changed and despite multiple confirmations by email and text,…read morewas told I wasn't on the schedule and would have to return at 2pm. Asked for a shuttle back home and was told they don't have a shuttle (see photo). To their credit, they offered to change my oil after I showed them the multiple confirmations on my phone, but this left a bad taste.

Even if you make an appointment, they will not service your car when they say they will. Even basic…read morediagnostics apparently take them days to accomplish. Whether it's staffing issues, training issues, or just being "too busy" (their go-to excuse) it boils down to one thing: mismanagement. They will say one thing on the phone and another when you arrive when asked for a time frame for work completion. If you must use this dealership for service, come prepared for disappointment; have a friend follow you in their car, or be ready to call a Lyft or Uber, or you will be stranded for untold (literally - they can't tell you how long anything will take!) hours in their smelly, uncomfortable waiting room under ugly buzzing fluorescent lights. They may even hand you back your keys, after you've been waiting, and tell you to come back another time. Zero respect, zero concern. AVOID AVOID AVOID.

I am one of the unfortunate people with struggling credit and applied for their Bad credit…read morefinancing, I was assured I would have options. Spent two days back and forth giving all of the information needed only for them to ignore me or inform me that I in fact do not qualify. The only way I found out was because I was reaching back out to them multiple times.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

Shout out to Matthew Marsden and the team for all the help in the purchase of our new Outback! And…read morefor spending tons of time with us after the sale to make sure we understood all the many buttons and bells and whistles in the vehicle!