Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars they sell, in a good way!

While looking at a car during the whole process I felt like me and my family weren't being taken serious. We talked about a price on the phone and we said we could negotiate. We come in the next day and we weren't even close on the pricing... wasting both our times. After we leave then Luis calls back and saying we could get closer on the price. It's fair to say this establishment may or may not take all there customers seriously. read more

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff are amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto. read more

By Design Auto Group - Car Dealers Near Me - Burlington, Washington

Well back in August of 2019, my husband and I were in need of a 2500 to haul our new travel trailer. We had been looking at different places and I had my heart set on a dodge. We went to a dealership and checked out a few of their trucks, but when it came to the more expensive ones, they didn't think we could afford it even though they didn't ask us many questions. We kept looking at pictures of other trucks at other places and I kept seeing this beautiful silver F250 at ByDesign. However, I still kept thinking about a dodge. So we went to a dodge dealership just down the road from ByDesign (literally right next door). We got the same type of treatment there when looking at a new dodge. So my husband sent a message to ByDesign about the silver F250. He received a message back from a guy named Brian who said oh the truck is amazing and it even looked better in person. So we had that "oh another salesman" type attitude while we were on our way to see the truck. We pulled in and I almost died. The truck was sitting right in the middle of the lot all shiny and gorgeous. Brian came walking out and I had to stay in our car because I was too excited to see the truck. When I did finally get out, Brian just started chatting with me like he knew me or something. Pretty sure it's that small town influence he has. There was absolutely no pressure, he chatted with our kids, just like they were his own. Answered all of our questions even told us things we didn't even think to ask. We ended up purchasing Bessie that day. A year later, September 2020, my husband and I decided we wanted a bigger truck and it just so happened that ByDesign had a beautiful Black F350 they had just put on the lot. I text Brian, after hours thinking he would respond in the morning, pretty sure he was shocked since it had only been a year since we purchased Bessie. He responded and said it was available and he would call me first thing in the morning. He did and I told him what I was thinking as far as numbers and that I was gonna give him Bessie back. He said ok and what time can you be here today. I got there around 4pm, he gave me a great deal on Bessie as a trade in, and at 5:15pm we walked out with Juniper. As long as Brian continues to work for ByDesign, I will continue to purchase my cars from him. Stephanie, deals with other paperwork and such and is just as sweet and kind. Great experience especially if you want to be treated like family and not feel taken advantage of. I truly trust Brian's judgement and honesty about the vehicles he has on the lot. I'm sure we will be talking again soon because I have been contemplating another vehicle purchase. Well and I gotta know how the family is doing! read more

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We didn't end up buying here, but Devon was a super easy-going salesman and I wish we could have found the right car there so we could have supported their dealership more than this review will do. Check them out, you will be pleasantly surprised at the car buying process. read more

I'm just wondering if it's a habit for you guys to sell a car with the wrong side engine in it. Or if you guys save that for single moms knowing damn well the car would completely die on the freeway with kids inside? read more

Great experience when purchasing. After having the car for less than one week, the engine light came on. Took it to the local dealer to diag. Catastrophic engine failure was the answer. I have put less than 500 miles on the car, even including the mileage out of state to bring it home. The engine will be covered by the remainder of the factory warranty thank goodness. I asked politely for the guys to simply cover my car payment for the one month that the vehicle would be out of my possession stuck at the dealer... "No can do, not our problem" This isn't an adequate or empathetic response on a 40k purchase. Buyer beware. read more

I can't say enough about how amazing our experience was. We worked with Brian but Jason, the owner, was very helpful as well. I went there alone while my husband was at work and never once felt I was being treated as the dumb girl who doesn't know anything like you hear about in other car purchasing stories. They gave me a great deal for our trade in. We had a little issue with the starter after driving it off the lot and they didn't skip a beat in making it right and getting it fixed. We will absolutely be look to them when it comes time for another car purchase. read more

Purchasing a car is usually so low on my list of enjoyable activities (behind a root canal), that I put it off as long as possible. This week, I could put it off no longer. I found a car that we thought would work well for us on Carfax com and sent an email. A few minutes later, my phone rang and I immediately felt those familiar pangs of anxiety...here we go, a sales call. If I hadn't wanted to find out about the car, I wouldn't have answered. But ..I did answer it, and Brian was friendly, professional, honest and non-pushy. All I could ask for to make my experience perfect. We did most of the initial paperwork via text, photos and email and on Saturday morning, my husband and I drove the 3 1/2 hours over the North Cascades Hwy to Burlington. As we got closer, I could feel the anxious feelings rising again, but Brian came in on his day off, after his son's soccer game, took us out for our test drive, allowed us to ask questions and confirm with each other that we DID want to purchase the car. He then did all the paperwork with us (no manager or extra finance person) and he didn't try to sell us extra stuff. When we left, I felt good about the whole experience and the car. I wholeheartedly recommend Brian and By Design Auto in Burlington for your next car purchase. Thanks Brian! read more

I went in to this dealership and wanted to purchase a truck. My wife and I found the perfect fit for our family, sat down with the salesman, came up with a price and we took the agreed sale price to our credit union that was located 3 miles away in Mt. Vernon, WA. While our loan was being written up and the check cut for the purchase, the salesperson from By Design Auto Group called me and said they sold the truck to another customer that my wife and I were going to purchase, this all happened within a 1 hour period. We were both surprised, as well as our loan officer that went through the work to get the loan ready. I will not be going back to this dealership. I would suggest the same for those that are looking for a high quality auto dealership. I ended up purchasing a comparable truck from North Cascades Ford in Sedro-Woolley one week later who were very professional and I would recommend. read more

The team at "By Design Auto Group" provide a vert nice selection of cars and trucks that will not disappoint. their sales team were zero pressure from the time I walked on their lot; granted I knew what I was there to see. The prices are slightly below book and they provided me with what an acceptable offer for my trade. Bryan was extremely informative throughout the financing process as to what to expect from certain financial institutions with regards to down payment and approval likelihood. I needed a week or so to get my down payment but was not an issue for them making the process smooth and driving my preowned truck off the lot the day of purchase. If you're looking for quality preowned vehicles definitely visit By Design Auto. They're a small business in our community and definitely deserve the opportunity to serve us. They are not your typical "used" car lot with pushy salespersons in cheap leisure suits! read more

I was looking at a BMW 328xi M/T, black on black. Discovered an expensive problem w the car, but these guys are pretty stand up. Jason held the car for me for 3 days. I drove it with Brian and I liked the car, but was very very concerned about an ongoing significant oil leak under the engine. Two separate garage mechanics noted what I found as well. Couldn't come to a deal on the car unfortunately. I asked for an allowance to fix it, couldn't make that work. But Brian and Jason refunded my deposit 100% no questions asked. And paid for my SeaTac airport shuttle round-trip just because they felt like being nice. Wasn't expecting that. Also got a ride back to the shuttle terminal. They are salesmen but they are gentlemen. I wouldn't hesitate putting money down to hold a car sight unseen. read more

I bought a Ford Escape there 4 months ago. I worked with Devon throughout the process and he was incredible! He was very attentive, answered all of our questions, addressed all of our issues, and even came in on a Sunday to give me the keys. Recently the car had some issues and needed servicing, and By Design Auto went above and beyond again. They got my car looked at that very day, fixed within two days, and even paid half the bill. I am so grateful for their above and beyond service, and couldn't recommend a more friendly and reputable place to buy your car! Thank you so much Devon and the rest of the By Design Auto Team!! read more

After spending hundreds of dollars getting it fix car problem "Check Engine Light " purchased from DyDesign Auto Group. Light came on driving home after purchase. Besides the car problem, I'm very happy with the overall outcome after it was fix. It's an excellent used car. I love everything about it, twin turbo diesel, beautiful colors interior and exterior. A very happy old man. read more

We had a great buying experience with Kurt at By Design. No pressure, great service. Stepped us through the buying process and we got a great deal on a 2016 Jeep Grand Cherokee. And the taxes up north what we are paying in the Seattle area. We will definitely buy from Kurt again in the future! read more

Just bought a Dodge Durango. Called about it and talked with the owner. Great guy, gave me all the info and held the car for me for day because I was from out of town. Kurt was there to show me the Durango, another great guy. Easy to deal with. Asked what I wanted and gave me exactly that. Easy trade in and left with the new car. Great car buying experience. I will seek them out for my next vehicle purchase. Thanks! read more

I came 2000+ miles to purchase my 2016 F150. It started out at a price that I thought was on the fair side so that's what gained my interest, that and in my opinion they had a very clean truck in the one I was looking at. I dealt with Brian, who convinced me over the phone that the vehicle was sound, I asked for certain things and he delivered them, promptly! He helped me plan out the travel situation prior to me purchasing a flight. I flew from New Orleans to Seattle, took a 2 hr shuttle ride to the station closest to the dealership to meet Brian who pick me up in the vehicle I was buying. I took a test drive, everything was as he said. In less than an hour I was on the road back home. My journey back was 39 hours and 2000+ miles. A true ride across America! 2 hours into my journey I notice my windshield wipers would stop. Didn't notice at first because the weather was spotty. Can you imagine having your windshield wipers dragging across a dry windshield for 37+ hours?! I text Brian who asked me how my journey was going, he discovered the issue, sent me the money for the part promptly. I purchased it at a ford dealer that was along the way in Denver, changed the part in 10 mins, and am now in Texas 1500 miles in and I am in love with my truck. The ride back through Washington, Idaho and Utah was a blast. Mountains, snow, winding roads, ups, downs, reminded me of video games we would play as kid. Totally worth the trip dealing with these guys! read more

Just bought a near new Hyundai Santa Fe here today and it couldn't have been a smoother process, from trading in my car to the test drive and getting financing. Everything was great and they were incredibly friendly. read more

These guys are the type of folks that I just love to do business with. I bought a near-new vehicle at a great price, and Jason Johnson was helpful, friendly, and straightforward throughout the entire deal. I felt confident that I was being treated fairly, and this guy really knows his business. It is great to feel that way about someone who is selling you a near-new vehicle. Since this was my first purchase from a dealership, I feel lucky to have come across these guys. I have heard stories about pretty sleazy experiences at other dealerships, and I am glad that I didn't have to endure that kind of treatment. Great service, fair pricing, excellent inventory - you can definitely have it all at By Design Auto Group. Thanks Jason. read more

I just purchased a late model GMC Sierra from Jason at By Design and couldn't be happier with my purchase and the customer service I received. Let me first stress that By Design is NOT your typical "corner" lot. I've stepped foot on many a car lot in my day and I can say that I was more than pleasantly surprised by my experience at By Design. Not knowing anything about them before I inquired about the vehicle I purchased, I was expecting a run of the mill, small to medium sized dealership. What I experienced instead is a top notch, clean, professional and high end dealership that is more like disneyland for "car guys" than anything else. Everything they have on the lot is pristine! And it doesn't stop with cars and trucks, they have nice bikes too! Jason is a straight shooter and doesn't try to "sell" you on anything. The cars, trucks, bikes and dealership speak for themselves. You get a great deal, on a great vehicle and you're in and out FAST. Buying a car is usually an all day affair but not at By Design. I had my wife and young children with me and Jason literally had us in and out in under an hour from start to finish! Granted, I didn't have a trade but I did finance through one of his lenders. Did I mention the dealership is super clean, professional and has a 'high end' and classy atmosphere? Both my wife and I were, and still are, extremely happy with our purchase and experience. By Design will definitely be on our short list of places we will do business with for our future vehicle needs. I have had some horrible experiences with unethical and down right rude dealerships and salesmen. This is the exact opposite. They're even able to sell and faciliate installation of upgrades and accessories for your new ride! Truly full service! I haven't even mentioned how flawless the truck is that we bought. It literally looks, smells and drives like brand new... and it's a 2007! I honestly believe I couldn't have found a truck with the features and in the condition I did at the price point I paid. It doesn't get any better. Thanks for everything Jason! We'll definitely be back but hopefully not for a while! :) read more

These folks were not customer service friendly at ALL!! We went in looking for a certain truck, and the I asked the 1st sales for the keys to start up the truck and this was his response "I don't want to be a dick but I'll get the keys only if your serious about buying it after you drive it" ummm yeah!!! Of course we are serious, or we wouldn't waste our time. Granted we weren't dressed to the nines, but still REALLY!!! Totally disrespected!!!! read more

I bought a 2013 Chevy Equinox from By Design Auto and couldn't be happier. Not only was their vehicle priced better than every other comparable Equinox around the Puget Sound, but it was in exactly the same (nearly perfect) physical condition described in the listing. No surprises. My sales rep, Brad, was an absolute pleasure to work with. He was courteous, responded quickly to both phone and email communications, and worked hard with me to make the best deal possible on the car I bought and the car I traded in. The entire buying process was so easy and painless, it only took an hour from the time I stepped onto the lot to driving away with my new-to-me car. I was also impressed with how well-priced the other vehicles on the lot were, there were so many great options it was almost hard to settle on one. I would highly recommend By Design Auto to anyone. read more

We drove here from Shoreline because of their Yelp and other reviews and we are so happy we did. Jason Johnson at By Design Auto Group is ethical, honest and a straight-shooter. He didn't tell you anything that wasn't true and he went above and beyond what other car dealers are willing to do to make you happy. By Design Auto Group are people you can trust when looking for that perfect used car and they always stand behind what they sell. I highly recommend By Design Auto Group. By the way, thanks for the awesome 1986 Jeep CJ7 Laredo we purchased a few weeks ago. We get nothing but compliments and people can't believe the deal we got. We'll be back for sure. If it matters to you like it did to us, Jason Johnson is also a country-loving patriot...and that made dealing with him that much sweeter! Thanks again! read more

Best car buying experience ever. Jason F. was so friendly, no pressure, amazing deal and very knowledgeable. They helped me get into my dream vehicle! Must visit them of you're looking to buy. Thank you Jason!! read more

I can't believe I am saying this sentence about a car dealer... It by far was the best experience I have had buying a car. Kurt was our salesman, no pressure, we were in and out within an hour. We had a really great experience and would buy there again. read more

Both J and Jason are incredible!! I had bought a car through J a few weeks ago. When things didn't work out with the first car, they did more than they ever had to do just to make me happy. I ended up walking out of the dealership today with a 2013 Subaru Legacy and I am overjoyed. I have never had a better customer experience buying anything at any other place. Their cars are all in mint condition, they take excellent care of both their customers and their cars! I'm a first time car buyer so this experience could have been a lot more stressful for me than it was. If you're looking for a high quality car with excellent customer service, go to By Design Auto Group! read more

I got my Prius 2007 from here a few weeks ago and I've been meaning to write a review since then because, boy, do they go out of their way to help out customers! I live 3 hours away and by chance found an ad online for the car. Throughout the next few days I was in contact with Jay over the phone. Jay was extremely kind, helpful, and professional. He went above and beyond in his role to help me. Not only did he help me coordinate getting the car checked out by a mechanic in the area before I drove up, he also was willing to work with my limited schedule so I could see the car! I was extremely impressed with him and his associates over the phone and felt very comfortable with Jay in person as well. He is a very honest, good natured professional. I would definitely recommend going here if you're interested in buying a car! read more

Awesome folks. Zero pressure - friendly, knowledgable, and they stand behind their cars. We bought a sports car from Jay Flowers - no hard sell or upsell at all; he was super accommodating and very easy to talk with. Night and day difference to my last dealership experience, when buying a new car. read more

Kurt was awesome. He worked with me and got me into a 2006 Jeep Wrangler TJ that I really wanted, but wasn't comfortable buying it sight unseen since I live in MN. He send me tons of extra pics, forwarded me a video, made sure I was comfortable that there was no rust on it at all. I buy three cars a year and will hope I can buy another one from him. I am not typically loyal to the dealer, usually loyal to the sales person, in this case I am a fan of both. read more

We had the pleasure of buying our Lexus RX 350 from Jason, and can't say enough about the ease with which our purchase was made. Jason was honest, easy to work with and sold a beautiful car for a great price! He was super helpful during the transaction and also in the next few weeks when we had follow up questions. We would definitely make the two hour drive to Burlington to buy from Jason and By Design Auto again. read more

Don't buy a car from here. Bought a car from here about a 3 years ago. Within the first week of having the vehicle it was in the shop, major engine damage. If it was something unforeseen I might go a little easier on them but there was literally a bolt missing on the top of the motor not on the side or even the bottom the top. This bolt which I even noticed was missing after about ten minutes of looking was holding in some vital things(vvt motor, variable cam shaft) which got very expensive quickly. I mean come on who is doing your inspections or are they even doing one? It makes me believe, and this is an assumption so take it how you will but I'm pretty sure all they did is reset the computer and sell it. Because no car I've ever had throws out that many codes in the first week of ownership. I'll quit because this is getting pretty long but after a thermostat, water pump, fuel pump, brakes ( they said were at 60% lasted 2000 miles), don't buy a vehicle from here. read more

Let me start by saying that I typically don't write reviews unless something is either really spectacular or NOT spectacular. Jason and his crew at By Design Auto Group are great! I purchased a 2015 Jeep Grand Cherokee just prior to taking a long road trip to Arizona for the holidays. It was an impulse buy, which goes against every fiber of my being, because I didn't feel like putting my 200,000 mile vehicle to the test. I'm giving By Design Auto Group a perfect rating because of their service after the sale. I'm super particular about the vehicles I purchase and a few quirky things came up during and just after my trip. Jason has been there every step of the way to help me problem solve and get things squared away. It is clear that Jason stands behind his vehicles and will do whatever he can to guarantee a positive buying experience that you will not regret, even if you make a crazy impulse buy like I did. Thank you Jason! read more

One of the best customer service experiences I have ever had! Even after sale!! They are definitely not the typical car dealer. Great cars and trucks meticulously picked and detailed. No other dealer in this area comes close to the sales people or the high quality standards. I will never buy a vehicle again without checking By Design for what I want first. read more

I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them but I don't hesitate to highly recommend them! read more

I can't even explain how well we were treated at By Design! I've wanted a Honda Element for some time now and one popped up at their lot. I called down to ask about it and was treated amazingly over the phone by Stephanie. We drove from Bellingham that day to test drive it. When we arrived we realized they were closed that day. Stephanie had been doing paperwork and answered the phone. She stayed there just for us and while we test drove the vehicle. It was Dec. 23rd and they were closed for the holidays, but she still took time for us! The car was spotless! All the cars on the lot looked great and she assured us of how thorough they are with testing their vehicles. We also spoke with Jason who was great to deal with. We never felt pressured or like they were sales people, it was really comfortable! We had to think about it for a day and said we would be back after Christmas when they opened back up. They offered that if we decided we wanted it they would totally come in on Xmas eve to let us buy it! That to me was soooo above and beyond! So sure enough, Dec. 24th I showed up to a closed lot, open just for me and was treated great. They even worked with me on the way I wanted to pay for it!! thank you to everyone at By Design who made it a stress free holiday! I will definitely buy from them again and highly recommend them. read more