I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from them. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business. read more

Bought a van from this dealership with no issues, Blaik is a great salesman and made the transaction as smooth as possible. Definitely recommend this place! read more

Service review: I brought my vehicle in for a routine oil change and tire rotation. I wouldn't have come to this location if the dealership I purchased my car from last year answered their phone (service dept) after an excessive amount of attempts. The Burlington service dept answered every time I called promptly and politely. They were able to get me scheduled next day and were understanding when I was running 10 minutes late after hitting traffic. I was checked in right away by Luis and at check in the services and cost before tax was reviewed. I was informed of their shuttle service I could use while I waited, that does transports within the Burlington Mount Vernon area - how fancy! I was also offered a car wash for $39.99. I opted to wait in the waiting area, which was clean, stocked with complimentary coffee, tea, and Nabisco snack packs. They had a TV playing Food Network, a kids table with toys and books, and current magazines to choose from. My wait was exactly as quoted and I got an automated email with the status of my inspection half way through. Check out was easy, painless, informative, and cost was exactly as quoted at check in. They were honest and bypassed the tire rotation after determining even wear, which I appreciated as an unassuming patron. Luis and Jackie (?) surpassed your typical service staff. I observed them providing updates and transparent cost reviews/service explanations to other customers. Luis even trekked the parking lot to retrieve my car when I parked in the wrong area at arrival. When you think white glove red carpet service, Karmart Nissan definitely delivered! read more

I highly recommend this company if you're into deceptive billing and business practices -- they pulled the computer codes & charged me $450 for "diagnostics." Then they gave me a $4,000+ estimate to replace the catalytic converter. By comparison, Les Schwab will do the multi-point, "pre-trip inspection" for free, & O'Reilly's will download & print out the computer codes for you -- no charge. read more

I bought a Toyota Tacoma, and they were okay to me. This is the 4th vehicle I have purchased from them, and they have always been decent. I was unhappy about some disclosure, but they were able to provide that as soon as I questioned it. read more

I bought my car at Karmart Nissan. It was easy and fast the sale person Joe chandra was good, experienced and good person. Go there and talk to Joe Chandra he will give you car discount. read more

KarMART Nissan - I bought this 2022 Nissan rogue at Karmart nissan, it was great car buying experience. Talk to joe Chandra. - Car Dealers Near Me - Burlington, Washington

My father and I went to burlington karmart and had a great buying experience. We had a Truck in mind to look at and were quickly greeted at the door by Joevanni. We did a quick look around the pickup to make sure it was as advertised and discovered afew things and discussed them Joevanni, he was quick to address the issues we had and did a great job assuring us it would be taken care of or taken into account before the purchase. He was very friendly and didnt pressure my father into anything he wasnt interested in while also doing a very thorough job breaking down options and coverages. We had had come in with what we thought was a pre approval that didnt end up working out in our time line so we went ahead and used the dealer financing which was slightly higher than the pre approved rate. Joevanni and his finance manager went above and beyond calling the bank where the pre approval was originally made and ended up getting us the same rate originally agreed on. Overall we had a great experience and left as happy customers. I would gladly give Joevanni my business again. read more

If you've ever worried about a dealership trying to rip you off, let me put those fears to rest--Karmart Nissan is AMAZING! They've always treated me fairly and have been incredibly thorough with every visit. I've had to bring my van in several times, and each time, I've received excellent communication throughout the entire process. They make everything so easy and transparent. I can't recommend them enough! read more

Very friendly and helpful sales team. I got a good quote by phone and showed up the same day to get my Nissan LEAF with no hassle. The post sale follow-up was also good. Definitely recommend. read more

Untrustworthy, sold car that had bad worn-out brakes, starter needed replacement. The key fop need replacement was keep in shop for weeks. Needed to rent a car till it was fixed. Don't buy from them. Took advantage of a middle age woman who knew nothing about cars. Do t shop there. Lemon nisson rogue. Raw deal!!! read more

I took my truck into Nissan karmart in Burlington And they took 2 days to diagnose the problem. The first day they knew what the problem was because their computer said 5 times it hit the problem exactly! I guess it was to easy and they wanted too milk the problem! $789.00 is what they changed me for a $ 90.00 PART !! NEVER GOING BACK TO KARMART NISSAN! read more

Got a Transmission Fluid change on a random Thursday. in n out in like an hour and a half, they weren't the kind of shop to always "find" something either. Good customer service, good wait time. Car felt nice after too. Probably gonna bring it back again for some other stuff too. read more

I purchased a Nissan Titan from KarMart Nissan which the dealership had had aftermarket parts put on. I also was sold an extended warranty. A few months ago, I started getting a loud rubbing noise from front right tire. Turned out it was a dust cover on back of rotor rubbing. Nissan Service charged me to "fix" it, but less than 24 hours later, the same noise returned, but I was on my way to Nebraska for work. When I got to Nebraska, I took it to Woodhouse Nissan, who fixed it for free, said that I should never have been charged because it was covered under warranty, and said that it looked like KarMart had just attempted to fix it by sticking a screwdriver in and trying to bend it. Woodhouse ended up replacing the dust cover, as I said for free. When I confronted KarMart Service about why I was charged when 1. it should've been covered under warranty; and 2. when they didn't even fix the issue, I was told by KarMart there was nothing they could do about the charge and referred me to Nissan Customer Affairs. Talked to Customer Affairs today and they said they'd spoken with KarMart and that KarMart said the reason it wasn't covered under warranty is because of the aftermarket wheels. Pretty sure there was no mention of the aftermarket parts that were installed by KarMart's own request voiding any part of my warranty or extended warranty. Will be going over my sales contract with a lawyer soon. But even if there is some fine print that gets KarMart out of it, it is still super shady in my opinion to push not only a warranty but also an extended warranty on someone when said warranty seems pretty useless at the moment. Definitely done with KarMart Nissan myself, and maybe Nissan altogether after this, which is sad as my last 3 vehicles have been Nissans or Infinitis. I used to like KarMart but it's definitely gone downhill. Beware if you are considering buying from them. This is not my first bad experience with them in the last 3 years. read more

Exercise caution and READ THE FINE PRINT. Usual car dealership sales methods, will tell you what you want to hear, but mislead you into racking up huge expenses. Salesmen are genuinely pleasant, but top down leadership fails to train their employee's on what they're selling. This lead our newly bought truck and extended warranty to rack up a rabbit hole of expenses and wasted time. The dealership did not honor the sales/finance promise that our extended warranty could be used at any dealership. Fine print says, if you're within 50 miles, you must use at their dealership! The salesperson and finance manager both assured us that we could use the extended warranty at any ASE certified shop - we found out THIS IS A LIE!! Fast forward to us paying a large amount of money out of pocket and cancelling our warranty to buy somewhere else. YOU WILL GET ROBBED IF YOU BUY FROM HERE - RUN!!! read more

So I don't know if it's just this particular brand of dealers but the most frustrating thing about this dealer is the service center. It's not open on Saturday which is usually the day most people can make their way down to get service done on their cars especially if you live far. Having a day off in the middle of the week or work late/get off early enough to bring your car in and also be able to get an appointment is rare. It's my first time owning a Nissan I just needed another vehicle and I should've bought another Honda. Which is down the road and offers service on Saturdays. I had an issue with my windshield; the seal or lining or whatever it is where the windshield and the dashboard meet was coming undone I raised that up when at my last service. I was assured it would be taken care of. Well lol! Whoever it was just took a knife to it. After being there for hours waiting I was too tired to care anymore. I still have the lining undoing itself from beneath my windshield :). read more

I purchased my new Pathfinder from their dealership in 2014. The process was relatively easy, I shopped online to see what the right price would be and got a great deal on the car price after some negotiating. It is very standard for dealer to offer you additional warranties, GAP insurance etc. We declined any additional coverage, as we were purchasing a new vehicle. As part of the deal, we added additional options to our vehicle - which all were properly installed in a timely fashion. No issues of whatsoever. As far as their service department goes ( this is why they get a rating of 5 stars) , James does an amazing job. He is very professional, tells you what needs to be done and when, service is quickly done. I take my car in to them for every oil change and have had 2 recalls already with small issues. They took care of it immediately. Overall, would recommend this dealership. Reading the small print when purchasing a vehicle would be my advice, just like in any other contract. I am planning on purchasing my next vehicle from them as well. read more

Salesman was great but the rest not so much. Especially the finance guy. Avoid. They don't put the customer first.

Royal Rip-off. Car held hostage. I'm the second owner of an awesome '97 Quest van. With a couple quirky, old-car issues (license plate light bulb issue and not-operating driver wiper), I decided that if I went to the dealership, I'd be "in the family" and could be helped. I couldn't have been more wrong... I called on a Friday to ask if I could bring it in Monday to have the problems diagnosed. No problem, I was told. Thing is, I had truck driving school from 7am-5pm on Monday. I dropped it off at 6am so I could have time to walk the three miles to the school, put the keys in the drop box, and went on my way. I called at noon to check on things because I actually needed the car back that evening and wanted to make sure I could pick it up if the mechanics had gone home by then. "You gotta pay for the diagnosis before you take it home," Luis said. "Oh, you charge for diagnosis?" I asked. "Well yeah, we have to pull our mechanics off of paid jobs to diagnose your problem," he said. I thought, O my mistake, you're right. I must have forgot that small auto shops employ volunteers to diagnose vehicle problems out of the goodness of their hearts. "We leave at 5. The dealership sales people should be there to help you." On my three mile walk back, I thought, What are they going to charge me? How long could it have taken? A half hour? Not an hour! If I pay $100, I'll be pissed. After I arrived, the person helping me handed over the invoice: $267. For what? Not for labor or parts. Two separate charges for "Multi-point Vehicle Inspection"s - one at $151, one at $75.50, plus taxes and fees. Did I order a Multi-point Vehicle Inspection? Did they actually perform a Multi-point Vehicle Inspection? No and No. Was I informed on Friday that I'd be charged to have my clearly articulated problems looked at? No. Worst of all, the parts were unavailable and they could not make the repair. With debit card in hand, I, needing my car, now held hostage for a $267 ransom, declared to the salesman, "This is a total rip-off. Not only do you charge me to tell me I'm broke, but two hundred sixty-seven dollars?" "I apologize" he lied, "but there's nothing I can do" [except run your card]. And then he said, "I can sell you a NEW car though." read more

After months of talking to a sales associate about a vehicle he must have gotten sick of me just not taking his "deal" and became very condescending and rude. I will never use this company. This salesman was the reason I hate dealerships......too bad. read more

In my 30 years of buying cars I have never had a salesman call me a liar. If I tell you I can get it cheaper elsewhere, don't tell me that I'm making it up and provide proof. I'm a cash paying customer. I don't finance. KarMART will NEVER see business from me, family, or friends that I tell about my experience. read more

Went here and got a car the same day, which is what we were hoping for. All their cars' stickers show MSRP and then the Karmart price, which is usually thousands above that, which is a joke. Go to cars.com and research the vehicle you're looking for. Click on 'pricing'. Find out what invoice cost is for that specific make and model and aim near that number. Don't let anyone try to charge you $6000 more than you should pay. I would buy a car from them again. Afterall, we got the car we wanted, in the color and with the options we wanted - and we are happy with the price we paid for it. Pros: Eager to make a sale. Big selection to choose from. Cons: They move fast. Read everything. Twice. Slowly. Question everything. Will likely try and sell you extra warranties or things you don't need. Somewhere in your paperwork is a $150 charge for a doc fee. THIS IS NEGOTIABLE and shouldn't depend on what you pay for your car. They will likely fill this in without discussing it with you first. Find the charge on your papers and decline it. read more

Good service, decent personnel. When I first called in I talked to the guy named Luis. I needed transmission fluid changed on my 03 Infiniti G35, and Luis explained how everything is going to be changed, how long would it take and scheduled me earliest appointment. When I first got there, I was welcomed, gave my keys and waited for about 1.5 hours. After the tranny flush has been completed, Luis went through the car diagnostics and told me what might need to be changed and what's good. Good guy! Prices are a bit high but its better to spend more on a good car. Thanks! read more

My car's cvt went out in a nearby city. So I had it towed to Karmart Nissan. They diagnosed it and said I needed a new cvt and tcm. They wanted $.4.5k for the cvt and $600 for the tcm since my car was 2000 miles over warranty. I don't have that kind of money lying around to replace a cvt on a car that was only 2 years old and always maintained so I chose to tow it back home for a second opinion from a different Nissan dealership. What they found was that it did needed a new cvt but not a new tcm. They also found 6 of the 7 bolts missing from my cvt pan. 1 bolt was loose. There was also no cvt fluid in my cvt. Karmart Nissan didn't bolt my cvt back on right and didn't put any fluid back in. The service advisor said that was wrong of Karmart Nissan to do that. They should have put everything back properly even though it wasn't going to get repaired at their dealership. He was willing to talk to them for me if I wanted to complain to Karmat but I told him I can take care of it myself. I only gave them two stars because they did help push my car on the tow dolley to tow back home. Other than that I'm still upset that bolts are missing from my cvt and there's no fluid in it. I'm glad that Karmat is not the only Nissan dealership that can service my car and they are not local to me. I don't trust them with my car now. read more

400 taillight bent prong? 2 days rental because the tech couldn't figure it out told the rental would be taken care of it wasnt I think I'll take my business elsewhere read more

Bought our Nissan Rogue about over a year ago. We had to find a car within that weekend because we really needed it. Everything went smoothly. Luis also did great when we had to get our car breaks checked. read more

I would definitely not buy a car from them. They don't even have the Nissan Rogue. According to their sign all they have is the Nissan Rouge. I have never even heard of that car! It's like when you buy a counterfeit Rollexe. Or Luis Vetan. I would rather buy from a company that has the Rogue. read more

Had to rent a car from them for a few days and the service people were so standoffish it's ridiculous. I was told I'll have to fill up the car otherwise ill be charged for the gas for them to fill it up besides the basic fee for renting. Honda has never told me i have to fill up a loaner car before when getting service done there so that was surprising and disappointing. Needless to say im going to stick to honda from now on. Customer service is important i think especially when youre selling and servicing pretty crappy cars overall. read more

I recently bought a vehicle from KarMart Nissan in Burlington and I'm sad to say I was unsatisfied about the reluctance they had when it came to delivering what I had asked for.. like the intake service records so I know what they did when they got it, they told me they would replace the broken windshield but have yet to do this after 2 weeks of having the vehicle. Other than those things the customer service is great they really care about getting you into a car. Also with the special financing they know how to get you excited in knowing that you won't have a payment on a mediocre vehicle and work with you to set up a plan that will eventually get you into the care you really want. so for that I think I would even return to buy another car here but be more of a persistent when it comes to the thing I want done and hope history doesn't repeat itself. read more

I can actually say that buying my Nissan Murano Platinum was an amazing experience. I contacted Matt to let him know my husband and I were looking to trade in my beautiful SS Camaro because the winter weather wasn't very accommodating. He talked to me every day for a week until we stopped in. And he met us in the parking lot when we pulled up. He answered all our questions and made the difficult transition easy. Letting go of my 2016 Camaro SS was a hard decision and he was very sympathetic. Every text I sent was answered within minutes. He walked us through every detail and gave us everything we asked for. I think he drove about 6 hours one way just to get us the exact Murano we asked for. He did all this for us with just days away from his wife delivering their first baby. If you want a straight up guy to sell you a vehicle, Matt is your guy. It's been two months since we bought our Murano, and he still responds to me within minutes when I have a question about something. When it's time to trade in again, we will be calling Matt. Thank you to all at Karmart Nissan for making this an easy transition from muscle car to crossover. I love my Nissan Murano Platinum! read more

Just returned from having my Nissan Rogue serviced at Karmart Nissan. The service manager Luis was able to get me an appointment the next day and when I asked if they could apply a torque wrench on a couple bolts for my trailer hitch I previously installed he told me "no problem, no charge". The car was serviced and given a free car wash! I purchased the vehicle used from Enterprise earlier in the year and was looking for a dealership for the maintenance. With Luis and Karmart Nissan I seemed to have found it. Thanks guys. read more

Just purchased my third car from Karmart Nissan. Jonathon answered my questions for weeks before I finally purchased. He was very knowledgeable about the car I was interested in. He made the sale quick and painless and even found a better interest rate on a loan than I was able to find myself. The dealership is a friendly, knowledgeable and a no pressure environment. I feel like I got a great car for a great price. I will be back for my fourth car in the future. read more

referred my brother to Ruben and got a Nissan 370z at a great price !! ask for him he's the man!

Josh and Marvin have been so great! Such a refreshing change from what you would think a typical "car salesman" would be. There very down to earth, and real! They make each customer feel important and they work hard to get you into a car that is the best fit for you financially and what's best for your lifestyle. They fit me into a Jetta for the commuter I car I was needing to commute to work. They sat down and really helped show me things I can do to improve my credit and get the best interest rate now and in the future. They made sure to get me into a car that would be best economically for my needs for work. I am very impressed with there was no high pressure approach. I truly had an amazing experience and I will be back. I highly recommend checking this dealership out. I'm sure you would feel comfortable that the car they find will be safe, reliable, inspected and nicely detailed and also that they will do the best job in getting you financed and the best rate they can. Prices are shown up front and there's no games played at this joint. Thanks Josh for all the extra pointers and taking the time to give outstanding service. Thanks Marvin for being real and the little background you gave on-your self. Impressed to say the least !!!! read more

KarMART Nissan - Car Dealers Near Me - Burlington, Washington

I have worked with the service and parts for several years and the experience level of the staff is one of the best I have seen! They are fair, honest and work hard to take care of my needs. I would refer them to any family or friend. read more

I purchased my leased vehicle here and found out several months after the purchase that this dealership never paid Nissan the balance on the car - because Nissan sent me a bill for the remaining balance. This dealership kept $2k of the payoff amount for themselves and I got billed for that $2k. Resolving this issue has been a massive pain and I'm very dissatisfied. read more

Excellent service!!..Also washed and and cleaned the exterior and interior...My car is sparkling..lol

My car was purchased here brand new in 06 and it's been getting serviced here ever since. My parents also purchased and service their car here. The service team is always friendly and helpful, never pushy. They let you know what needs to be taken care of ASAP and what can wait until the next time. They are always quick and fairly priced. I would recommend anyone going here and I'll probably make my next car purchase here as well! Thanks guys! read more

updated - great service - of the 3 dealers I went to this was the only one that offered a car hand wash and gave a report of the entire inspection that was completed. I have altered my review to reflect this actual experience..fast also read more

Every time I need my car taken care of I can count on Karmart Nissan service department to take care of it. Always right and always on time.

NISSAN KARMART BURLINGTON: AUG 2013......PRESENT DEC STILL UNSOLVED Purchased a frontier pick up truck over 3 months ago. In my contract I have a written agreement about a canopy that would be supplied. After several weeks I called about it.. I was told it was taking longer because of the all glass rear door.. Well several more weeks go by and the canopy arrived. I come back to pick up my truck and its the standard Canopy ?????. I try several times to get ahold of these people no luck then we talk I meet up with the manager the sales person and the service department.........Several more weeks go by so I call again....Oh sorry we can't get your canopy because its installed......WTF??? are you serious this is not what I had bought. The whole time frame was used to there advantage to take advantage..There has been several issues where play of words made it just shy of lies....In all they where just lies...They made a mistake and they should have to pay for it. SHAWN.....JAMES.....MANAGER INVOLVED. read more