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    Pacific Coast Towing

    5.0 (1 review)

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    7 years ago

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    Alberto's Towing

    Alberto's Towing

    4.0
    (263 reviews)

    Robert Camacho helped me move my classic car from my old house to my new one. He was super friendly…read moreknowledgeable, fast and efficient as well as careful with my vehicle, there was a lot of traffic on the way there. He was still happy even after all the traffic he had to go through to get to my new place. He also dropped it of right where i needed it. I would highly recommend this business. They have great prices, quality people and fast. UPDATE I used them a month ago and I had to move my other classic to my new location this Sunday a month later. And the new driver Oscar was just as good as the previous driver Robert. He went out of his way to help in anyway that he could to make sure the job was done right and he was very fast efficient and safe with the vehicle. Would highly recommend this business to anyone once again they have great prices, great personnel, and just great service all around.

    Called at 1:30 am after my car broke down safely in the gas station. We contacted 8 different…read moretowing companies, and Alberto's quoted $195 for a 6.5 mile tow in Fountain Valley with a 45 minute to 1 hour estimate. We went with them. Right away we told them the car was a BMW M4, completely dead, could not go into neutral. They confirmed the $195 quote. At the 1 hour mark (2:30 am), we hadn't heard anything, so we called. They said the driver was finishing another job and would call us shortly. At 3:00 am, we called again, frustrated because we could've paid $50 more elsewhere and been home already. They said he'd be on his way soon. We finally got a text saying the driver was en route from Santa Ana, 15 minutes away. He arrived around 3:45 am, over 2 hours after our original call. The driver loaded the car onto the flatbed with no issues. Then came the surprise, he told us the price was now $325 a $130 increase because he had to use "extra pieces" since the car couldn't go into neutral. Hector (tow truck driver) was a nice guy and knew what he was doing, just disappointed in the bait and switch. :/ We had explained the car's condition in detail when we first called and were quoted $195. Nothing changed between then and the tow. The price hike only came up after the car was already on the truck. Unprofessional from start to finish. Late by 1.5+ hours beyond the estimate, terrible communication (we had to chase them), and a shady price increase while the car was being loaded. There were other companies that quoted $230-250 with much shorter wait times. I should've gone with one of them.

    Automotive Excellence

    Automotive Excellence

    4.3
    (396 reviews)

    I had a lug nut come off my wheel and I stopped in to see if they could help me tighten it back up…read moreas my car didn't have any tools, They fixed it free of charge and check all my wheels as well. Solid customer service. I tipped the guy that helped me but when I do need a repair shop I will def use them.

    Dropped off our car for an 8:00 a.m. appointment with five requested items:…read more * Intermittent EPC light * A/C controls malfunctioning + Extra small items needed support with as already taking it in for 2 main items above: * Burned-out headlights * Rear wiper replacement * Stuck headrest Summary: We were charged a $110 diagnostic fee for EPC, $110 diagnostic for lights (ha!), $70 for windshield wiper replacement, $40 for headlight replacement. We spent over $320 between the diagnostic and basic maintenance items (still trying to figure out a $110 diagnostic for light swap), yet the two primary concerns we brought the car in for were either dismissed or pushed into another paid diagnosis. That's difficult to justify from an independent shop that relies on customer trust and reputation. Details: - No communication all day after dropoff. We had to call at 4:00 p.m. and were then told the car wouldn't be ready and we'd need a loaner and to come get it. - Had to scramble for a loaner because no one bothered to update us. - Google says they're open until 7:00 p.m., but we learned from the on-site dispatcher the service staff leave at 5:00 p.m. After that, only someone handing out loaner keys and answering phone, with no knowledge of vehicle status or access to notes. - EPC diagnosis resulted in "no fault found". Full diagnostic charge anyway. If there were no codes, no findings, and no direction beyond "bring it somewhere when the light comes back," what exactly was the diagnostic fee for? Apparently it didnt cover all items we checked it in with either (A/C continued...) - The A/C issue, listed at check-in, wasn't addressed at all. At pickup, we were told it would require another diagnostic charge and keeping car for longer. Why were we told to come pickup car then if service wasn't fulfilled? Why not call and communicate that so we could decide before driving down expecting to pickup with services fulfilled. - Headlights & rear wiper: Replaced. Thanks for handling the simple items we could've easily done ourselves. We only added them because the car was already there for the larger concerns. - Headrest: Not addressed because there were "no notes." No offer to have us bring it back, no attempt to make it right, despite it being listed at check-in. The biggest disappointment wasn't that every issue couldn't be fixed (understanding EPC intermittent problems can be difficult to diagnose). The most disappointing part was management's response. Instead of acknowledging the communication failures or incomplete service, manager/owner doubled down and was defensive rather than solution-oriented or taking any accountability, only noting you should have been told we needed it for 3-5 days. Other than that, exact words: "I get paid to have all the answers" and "I have been satisfying my community". They defended the charges and the process despite contradictory from check-in. I was also told the A/C required a separate diagnosis, despite it being one of the original reasons the vehicle was dropped off. There was no ownership of the lack of communication, poor explanation for why only some of the requested items were evaluated, and no effort to make the experience right. Paying premium prices should come with premium communication, transparency, and follow-through. Instead, we paid $210 to hear "no codes found," and we figured out we needed to swap lights, ha! (plus +110 for basic swaps). Then, we were told to pay for another diagnosis on an issue we already reported (A/C), or to take it in elsewhere for work, and left with fewer answers than we arrived with. 1 star: thanks for a last minute loaner at no charge, though reminder, we had to call to even try to understand what was going on (and even at that, didnt get feedback!)

    Pacific Coast Towing - locksmiths - Updated August 2026

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