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    Automotive Excellence

    4.5 (242 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 3 months ago

    Get pricing

    Response time

    40 minutes

    Response rate

    100%

    Services - Automotive Excellence

    Auto engine repair

    Automotive Excellence Photos

    Recommended Reviews - Automotive Excellence

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    4 months ago

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    Photo of Yvonne M.

    Yvonne M.

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    5 days ago

    Highly professional friendly I do recommend them They are clean and great at what they offer.

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    Yvonne M.

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    5 days ago

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    8 days ago

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    Yvonne M.

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    1 month ago

    First time visiting. Very friendly staff. Excellent service. Will definitely visit them again.

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    Yvonne M.

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    10 days ago

    Business owner information

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    Alex M.

    Helpful 1
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    2 months ago

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    Yvonne M.

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    Photo of Tc S.
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    6 months ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    7 months ago

    Business owner information

    Photo of Alex M.

    Alex M.

    Helpful 3
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    1 year ago

    Business owner information

    Photo of Alex M.

    Alex M.

    Helpful 5
    Thanks 2
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    5 months ago

    Business owner information

    Photo of Yvonne M.

    Yvonne M.

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    Photo of Jackie P.
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    6 months ago

    Great service. AMAZING work on our 2005 Corvette! Even though parts had to be ordered, we got the car back when promised. Highly recommend!!

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    Alex M.

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    Photo of James I.
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    7 months ago

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    Alex M.

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    6 months ago

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    1 year ago

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    Alex M.

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    8 months ago

    Business owner information

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    Alex M.

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    7 months ago

    Business owner information

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    Alex M.

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    10 months ago

    Business owner information

    Photo of Alex M.

    Alex M.

    Helpful 4
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    7 months ago

    Business owner information

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    Alex M.

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    7 months ago

    First time customer with Automotive Excellence. Got me started on time, finished on time, and charged a reasonable price. Thanks, guys.

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    Alex M.

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    1 year ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    1 year ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    4 months ago

    I just picked up my car and just want to say "Thank you Alex for your honest service!"

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    Alex M.

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    5 months ago

    They were very receptive to my request and offered great information to help me decide on who to go with.

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    Alex M.

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    1 year ago

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    Alex M.

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    Photo of Tai H.
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    1 year ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    1 year ago

    Business owner information

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    Alex M.

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    10 months ago

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    Alex M.

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    Photo of Ricky F.
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    1 year ago

    Great customer service. Had a great experience today, Josh was incredibly helpful. Thank you for your dedication to excellence.

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    Photo of Alex M.

    Alex M.

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    Photo of Kim D.
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    1 year ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    2 years ago

    Business owner information

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    Alex M.

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    1 year ago

    Business owner information

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    Alex M.

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    1 year ago

    Business owner information

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    Alex M.

    Helpful 1
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    6 months ago

    Business owner information

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    Alex M.

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    1 year ago

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    Alex M.

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    7 months ago

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    Alex M.

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    Photo of Beau B.
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    1 year ago

    Great service. They responded very quickly. Our technician Andy was very helpful and courteous.

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    Alex M.

    Thank you for the review!!!!!!!

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    1 year ago

    Very good quality service the value is there if you want your car done right that's a place to go

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    Alex M.

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    8 months ago

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    Alex M.

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    2 years ago

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    Alex M.

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    Page 1 of 7

    Ask the Community - Automotive Excellence

    Review Highlights - Automotive Excellence

    Alex responded to my questions, via Yelp, almost immediately and got me in for an appointment next day.

    Mentioned in 51 reviews

    Read more highlights

    FNP Auto

    FNP Auto

    4.9
    (332 reviews)

    I came in with my tailgate literally hanging on by a few wires, completely stressed about how much…read moreit might cost and whether I was simply screwed. Francisco not only reattached it, he also went ahead and tested my truck for free to make sure it could pass the smog check I needed for the DMV. He did a series of tests to see what was working and anything that may become an issue in the future, just for my knowledge. He also pulled my CarFax report for free without me even inquiring! He took the time to explain how my tailgate and its different components worked, even printing out a diagram for me so I could clearly understand my options. We discussed ways to prevent my tailgate from being tampered with or stolen in the future, and he explained what would be my best options based on safety, longevity, and cost-effectiveness. He took time after I had already left to research the right parts that would achieve what I wanted without unnecessarily driving up the cost. It's the behind the scenes work like this that I appreciate the most. His recommendations were confident and knowledgeable, but I never once felt pressured. For example, Francisco let me know that I needed an oil change, but he never tried to push me into getting one that day. He understood that my immediate concern was the tailgate, and he respected that. I was actually the one who asked whether he performed oil changes. Suffice it to say, I'll be skipping Valvoline this time and bringing my truck back to Francisco and Pearl. Pearl made sure I was comfortable while I waited and offered me full bottles of either cold or room-temperature water. That may sound like a small detail, but it meant so much more than meets the eye. Those thoughtful touches are what separate businesses that genuinely care about their customers from places that make you feel like just another person in an assembly line of others who need help too. Pearl is such a warm, personable person, and making conversation with her was genuinely lovely. I'm currently in a tight spot financially, and both Francisco and Pearl were sensitive to that without ever making me feel embarrassed or treating me differently. I never felt like a dollar sign. I was treated with dignity and given the same time, care, and respect as anyone else who walked through the door. As a woman, I've experienced a sexist gap in how I'm treated when dealing with automotive work. I've had unnecessary services pushed on me, been ignored when asking questions, or been made to feel like I shouldn't try to understand what was being done to my truck. That was absolutely not my experience here. Francisco explained everything clearly, answered my questions, and made sure I understood my choices. It's impossible not to feel safe and taken care of when he is working on your vehicle and walking you through your options. When I recently noticed a problem with my radio, I immediately called FNP to ask whether Francisco could look at it when I return to have a safety guard installed on my tailgate. He added it to my notes, and now I can let go of that worry knowing he'll examine it and tell me honestly what the best next step is. Their administrative workflow has been perfected to allow for notes like this, quotes being sent and accepted/denied, etc. The process is smooth, start to finish. I have never had a better experience with an auto repair shop. Francisco and Pearl truly went above and beyond. Trust me: you will not regret going to FNP. These are exactly the kind of people and small businesses worth supporting, and I plan to be a customer of theirs for a very long time.

    Got hit in a hit-and-run and my side mirror was completely done. Decided to pay out of pocket…read moreinstead of going through insurance and started looking around. FNP Auto reached out in under 5 minutes. Francisco handled everything right. Clear communication, no guessing, no runaround. Broke down parts, labor, and timing so I knew exactly what was happening. Pulled up right before closing around 5:30 PM and was still taken care of without any rush. Hit happened Tuesday. Found them the same day. Parts came in Friday. Dropped the car off at 1:30pm and it was done by around 5pm. Fast, efficient, and professional. Appreciate the work. Would recommend.

    Ron Catt Auto Care

    Ron Catt Auto Care

    4.8
    (193 reviews)

    Ron Catt is incredible. I came here with my car because it was having engine trouble and they were…read morerecommended by AAA. Let me tell you, I am so so glad I did. Every person working at Ron Catt is knowledgeable, friendly, and helpful. They make it very clear what solutions are for keeping your car at its best and ensure you know what is optional vs necessary. Specific shout outs to Corwin and Jack for providing comprehensive breakdowns. Pricing is fair and the peace of mind knowing your car is in good hands is invaluable. I look forward to bringing any future vehicles here and you should too.

    I scheduled a SMOG TEST for 1:30 today ($80) and arrived about 1:25. Corwin and Jack work the desk…read more Corwin says it takes 30-45 minutes, so ok great. At 2:30, I see a technician with my paperwork walk past me and thought "great, he's finished". I waited another 10 minutes before asking Jack "how much longer?" and Jack walked to the back. He came right back and said it'll be done in 10 minutes. Corwin takes payment, I comment that I'm happy to have found Ron Catt (they recently did my brakes). So 20 minutes later I ask Corwin what's up?? He went to the back and didn't show up until 10 more minutes went by, with my car, to the front, told me the technician was writing up a coolant leak, that's what was taking so long. Ok, quite a long time but whatever. Corwin hands me my papers, and when I got home I notice on the papers that the test WAS STARTED AT 2:36! I sat for more than an HOUR before they even started. I was lied to by both Jack and Corwin, instead of them letting me know they were running behind. Ron, please teach your front office how to communicate with your customers.

    Gustafson Brothers

    Gustafson Brothers

    4.3
    (711 reviews)

    Always had a great experience here. Got body work done. Jason was very helpful. Communication was…read moreconsistent and clear, with updates every few days which really helped ease the stress. He worked with me on the cost, which I appreciate, and they were able to prioritize my repair and finish it much faster than expected. Professional, responsive, and accommodating. I'd definitely recommend them.

    UPDATE: What I discovered after posting my original review made this experience considerably worse…read more My family brought vehicles to Gustafson Brothers for three generations--my grandparents, my mother, and then me. We kept supporting them because they are a longtime Huntington Beach business. That history is exactly why this feels like such a betrayal of trust. I paid $631.30 after bringing in my van for a long-crank/hard-start problem. The invoice included $182.50 for a crank/no-start investigation and stated: "The 'long crank' has been eliminated." It had not been eliminated. I returned because the same problem remained. Gustafson then identified a weak fuel pump--the same component I had told them from the beginning that I suspected. I tried to resolve this reasonably. I did not demand a large refund. I asked them to apply some compensation toward basic fluid maintenance the van needed. They refused. I later discovered another serious problem with the work. The invoice charged $19.98 for positive and negative battery terminals and $182.50 in labor to install them: $202.48 total. Less than a month later, my van suddenly lost electrical power while I was in Long Beach. When I opened the hood, one newly installed terminal was so loose I could move it by hand. Tightening it did not make it clamp securely to the battery post. The other newly installed terminal was also loose, and wiring had come loose at the connection. This became a recurring loss-of-power problem. I repeatedly had to improvise temporary connections just to finish trips because the terminals would not securely fit the battery posts. I am not accusing anyone of doing this intentionally. I have no evidence of intent. I do not need to speculate. The workmanship I personally found is troubling enough. If a professional repair shop charges $182.50 in labor to install two $9.99 battery terminals, expecting both connections to remain secure for more than a month is not an unreasonable standard. The van's transmission later failed. I am not claiming Gustafson caused that failure. I cannot establish that, and I want this review to remain factual. But after already paying for an unresolved diagnosis and then dealing with poorly fitted battery connections, the added financial damage was devastating. There is one final detail prospective customers should know. After my negative Yelp review appeared, the owner contacted us. My impression was that the conversation focused more on what could be done about the review than on beginning with an apology, understanding what had gone wrong, or correcting the work to a professional standard. After three generations of family patronage, that was perhaps the most revealing part. I did not expect special treatment. I expected competent work, fair treatment, and accountability. What I received was: * $631.30 paid. * $419.75 in labor. * $182.50 for a long-crank investigation that the invoice said had "eliminated" the problem. It had not. * $182.50 in labor to install $19.98 in battery terminals. * Both new connections loose less than a month later after the van lost electrical power. * A reasonable request for compensation through needed maintenance refused. Three generations of loyalty ended with me. Get another estimate. Keep every invoice. Get every promise in writing. Inspect the work before leaving--or avoid the expense and aggravation altogether.

    Automotive Excellence - autorepair - Updated August 2026

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