Thanks to Robert he helped me get my vehicle to my destination. Made sure everything was safe and protected. Very polite guy. Overall great experience with this towing company and Robert. read more

Robert Camacho helped me move my classic car from my old house to my new one. He was super friendly knowledgeable, fast and efficient as well as careful with my vehicle, there was a lot of traffic on the way there. He was still happy even after all the traffic he had to go through to get to my new place. He also dropped it of right where i needed it. I would highly recommend this business. They have great prices, quality people and fast. UPDATE I used them a month ago and I had to move my other classic to my new location this Sunday a month later. And the new driver Oscar was just as good as the previous driver Robert. He went out of his way to help in anyway that he could to make sure the job was done right and he was very fast efficient and safe with the vehicle. Would highly recommend this business to anyone once again they have great prices, great personnel, and just great service all around. read more

Request for tow for accident involving my son... Dispatch was outstanding with communicating during whole process. We were visiting from Phoenix and could not be happier with our tow truck driver Francisco and the service provided. For the quick tow it was easy and inexpensive. read more

Alberto's Towing - Smashed bumper - Roadside Assistance Near Me - Fullerton, California

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Fast responses, got multiple quotes and I scheduled someone right away. Glad I can get quick responses even on a Sunday.

Robert was super helpful and friendly when I needed a tow from my home to get two tires replaced. Service as fast and simple and he helped me with the invoice process when I didn't receive the texts at first. Very nice! read more

Our tow driver Robert was super helpful and friendly, great communication thank you so much !! Excellent service

We got in an accident and Alberto's Towing was assigned to us through our insurance. Our Tow Truck Driver, Robert, was helpful and communicative. He went above and beyond for us. Extremely thankful. Thank you Robert! read more

mark was great! towed us when we had a flat tire, made good time. super sweet guy who helped us in a pretty stressful situation

We had them tow our Motorhome The young man I believe his name was Brian Was the most professional and such a kind young man He was able to keep us at ease under very stressful situation I would highly recommend their services read more

Alberto's Towing - Towing company for Motorhome - Roadside Assistance Near Me - Fullerton, California

Sent text message from website with 30 minutes of each other Sunday afternoon to schedule for early Monday Morning-no response after3 hours. Called the emergency line was put on hold for over three minutes. I gave up. read more

Our tow driver , Robert Camacho was communicative , friendly and professional . Thank you !

Service was fast, efficient and super friendly. Thank you so much for helping me out. read more

I called Alberto's towing after endless calls to different towing companies on a Saturday night. The serpentine belt ran off the tracks and after trying to drive slowly and safely back home the car battery died leaving us stranded. Alberto gave a fair price and although being estimated 45 min -1 hour. They arrived within 10 minutes!! I was so grateful for their service and will definitely use them again. read more

Alberto's Towing - Roadside Assistance Near Me - Fullerton, California

Never showed up. Never called back. Sophia hung up on me after the "no-show" as if call was interrupted. Called back and she stated I must be calling the wrong company. Thank you Sophia. I got 3 different prices quoted by Sophia, Alberto, and someone else. From $125.00 to $0.00 then to $250.00 and then a No-Show. Terrible service. Find another company to do your towing. This company is a scam, at best. P.S.: I will be filling a formal Complaint with the DOT today. read more

Alberto's Towing - Tow Requested - Roadside Assistance Near Me - Fullerton, California

I had them tow my Peterbilt 579, in for repair a couple of weeks ago. Upon delivery, they noticed that one of the faring extensions was missing. They never called me. They discussed it with Peterbilt, and decided to do nothing. I called them later, to try and get it resolved, and they were very rude, telling me that it was my fault. Would not recommend or ever use again. read more

Alberto's Towing, was on the scene within 30 minutes. Saving me from countless hours of waiting on AAA. After waiting 90 minutes for AAA, I called Albertos, like I said their driver was on scene in 19 minutes. Pretty pricey service but when you think about how valuable 'my time is', from the time of my call to the time we dropped the car at tire shop, it was 65 minutes. I'd already waited 90 minutes for AAA to tell me they were still looking for a driver to come pick me and the car up. The only negative, the cashless/digital paying system of payment! read more

Service Requested, Quality and care, Value. Would recommend to anyone that needs their car towed gently.

If I can give negative stars I would . Worst communication and worst's customer service I have ever had . Waited for the tow 2 hours to find out that they had dispatched to another call. So again had to wait . The dispatcher simply said I can cancel or call my provider with no regards of the wait I had already. Be aware they might ni show up if you are in need and will lie without any concern of your situation. I had to find my own tow company to help. read more

The phone call was quick,simple and courteous.Vehicle was towed within hour and the driver was awesome. The quality of service is priceless thank you Albertos read more

Esmeralda and Chris for the win!! Amazing customer service. After AAA had me stranded for hours in the 92 degree weather, I called around to get a private company and Alberto's Towing was the only one that secured me a time. Esmeralda had Chris arrive within the time she promised. All around great service!!! read more

They didn't keep the time we agreed on. They insisted on sending me help to move my shed from the side of the house to the front. I said NO, I've done this before and I don't need help. I asked for a dolly trailer and later agreed that a flatbed truck would be fine. I have used a true flatbed before so I know it will work. The owners father shows up with a flatbed car trailer with wheel wells above flatbed. I immediately said that is not what I ordered and that it will not work. He then insisted on helping me, then I asked is the help free or your going to charge me. He said charge me. I told him I don't need his help. In the end he held up some straps and pulled a wagon that did more damage than help. Once the shed was in the middle of the front yard he did a bait and switch on me. Now he was doubling the price to move the shed. My 80 year old mother and wife could hear the BS coming from this guy and I was about to tell this guy to leave and a few extra choice words but my mom said we needed this done so please just agree to pay. If my mother was not their I would have fired him on the spot. We had to use my straps and ratchets in order to move my shed, they did not bring the proper equipment. All I can say is whoever owns this company you better fire your dad because he is not a good person and if the apple didn't fall far from the tree this whole thing most have been the plan all along to cheat me. KARMA read more

0 stars. This company are crooks. Fullerton/Garden Grove the driver tells us the spare is broken just to get a tow charge. Took spare to tire dealer. They said it only needed air. They also lied about what was said. STAY AWAY read more

Fantastic customer service and fast response times. Upfront with the reasonable cost estimate. Made a super stressful situation much more manageable. I never write yelp reviews but was so appreciative and grateful for the excellent service, had to give them some love! read more

This company is so unprofessional, they contradict their own words and rules. The guy towing my car said to pay him (zelle) $200 and he would leave my car and not take it to the yard. We agreed on doing so, but he then made a call and changed his mind and took it instead. I also asked to take my infants car seat out and was denied. I had to borrow a car seat to go pick up my car!! I bet if we would've offered to pay more than just $200 he would've left it. This company is a scam. They only took my car so they can get more money. My car had the hazard lights on because it was a quick in and out situation. The hazard lights were still on at the yard too. They just look for any excuse to rob money from you. We were told supposedly the tow guy waited by my car for 15 minutes before he decided to tow it. INCORRECT!!! read more

Alberto's Towing to the rescue! The owner is very professional! I expressed my services needs to him and his team. They delivered above and beyond. His driver provided the best and rapid towing service. I always recommend Alberto's Towing to everyone. Thank you for giving the best service! read more

Alberto's Towing - Roadside Assistance Near Me - Fullerton, California

Be warned about Alberto's Towing: On October 13, 2024 Alberto's company towed my motorhome and broke the drivers side mirror, see photo. Since then I have called Alberto's company 13 times requesting that Alberto's Towing company do the right thing and pay the $746.12 damage caused by Alberto's Towing company. Multiple people at Alberto's Towing, including Alberto who hung up on me, have told me that they will call me back and the calls have only been returned once from a driver. At this point I have been more than patient and expect Alberto's Towing to process the payment to me. read more

Dispatch lady was very nice and helpful. Driver arrived quickly and took care of my car and dropped off at the shop with no issues. Thank you! read more

I didn't believe it was possible but apparently there are people out there that are capable of messing up things that do not even require high school level of education. It's truly mind-boggling! I scheduled a tow for my car 2 weeks ahead of time. The vehicle make, date and time of pick up was arranged and agreed upon. I called Tu this week (5 days before tow) to confirm my work order. I confirmed it is Saturday at 8 am, they confirmed. I was assured my tow is still scheduled, and the work order will be processed the day of tow. Great! Then I get a call on Friday a day before my tow to confirm if I still need a tow. I said yes, and confirmed with them that it is Saturday at 8 am at my home address. Everything still checked out on their end. Awesome! Come Saturday, 8:12 am, no tow truck. I called and was told the driver is scheduled to come at 9 am. WTF?!?!?! I confirmed not once, but three (3) !!!!! times the pick up at 8 am, but apparently in the system it said 9 am. Do you people count like 1,2,3,4,5,6,7,9,8,10 or something? I just don't understand. No apologies, no remorse, nothing, basically the attitude to me was "driver is coming at 9, we dgaf, take it or live it" - and at the end I think they cancelled my tow since the driver never showed. I made plans, adjusted my work schedule, just to get ****ed over, what a way to treat potential customers. Absolute shitshow, do better... read more

The worst towing company ever they towed my car in 25 min of being parked somewhere cost 500 bucks to get out while I was eating my food

What Randy said! My son was parked in the driveway at his girlfriend's house who legally lives there and his car was towed off this private property! My son was in the house, not told his car was being towed, and not given the opportunity to even move his car. So apparently anyone can call and have a car towed! On top of it, $680 is RIDICULOUS to charge to get his car out AND they caused damage to my son's vehicle. SHAME ON YOU Alberto's Towing! read more

DO NOT HIRE!! This company will steal your vehicle!! I hired Albertos towing service to help a friend of mine tow her BMW and I agreed to a specific price with Alberto for the tow services. The price I was quoted by Alberto was 170 to tow her vehicle from bellflower to Costa Mesa. I have text messages of his agreement which I will attach. The day of I get a call from the tow truck driver saying he has the vehicle and is in route to Costa Mesa. Upon arrival the driver calls me and asks for the payment of 170. We immediately send him payment thru Alberto Castellanos Venmo. The driver drops her car off and we think all is well. Three minutes later I get a call from Alberto saying that the bill wasn't paid and he never received the payment. Lies!! Then he tries to get petty and says that there is a four dollar fee because it was done as a merchant. Ok no problem we paid the four dollar fee as well. Alberto continues to ask me for more money and I tell him I'm not going to pay him again for something that we had already agreed on a specific price. At this point he tells his driver to pick up the car again and proceeds to leave with it without our permission . They take it to their tow yard and refused to let us pick it up! We called the office multiple times throughout the day to see what was going on and no one gave us any answers. We had to wait until Monday to even get a response from Alberto. At this point I had a heated discussion with him over the phone for almost an hour and I had to reluctantly agree to pay 650 to get the vehicle out and towed back to Costa Mesa. We get to Costa Mesa only to find out that the driver literally walked in and walked out then left again with the vehicle. They literally stole my friends vehicle which we had hired them to tow for us. We will be filing a civil lawsuit against Albertos Towing For breach of contract theft and expenses through this entire nightmare process. Alberto. You are a horrible person and you should be embarrassed and ashamed of yourself for taking advantage of a pregnant woman who couldn't defend herself. We'll see you in civil court read more

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Gilberto in truck #26 was such a blessing and so professional. We are from Irvine and had drove our Escalade up to LA for an audition. Upon arriving at our destination our vehicle would not start and after trying to change the battery we determined it was the starter. We reached out to Geico, who put us in touch with Alberto's Towing and they sent Gilberto to the rescue! He arrived in a reasonable amount of time and swiftly and safely loaded our vehicle onto the flatbed. We took a lyft home and he showed up with the vehicle 5 minutes later and as quickly and efficiently as he loaded it, he unloaded it perfectly into the parking spot we designated. If I ever find myself in need of a tow or know anyone who does, Alberto's will be the first call I make. Thank you very much! read more

Alberto's Towing - safe and sound! Thank you Gilberto! - Roadside Assistance Near Me - Fullerton, California

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Tesla insurance sent over Alberto's towing to help me get my car to a supercharger this morning I believe the driver was Alejandro he was great! My car was on and off the flat bed without a scratch and he was very professional. read more

really really bad experience with these guys. I called for an estimate to remove to Conex Containers off the truck. They said $250 an hour that was fine. I asked them when does the time start? Is there any drivetime charge? They said no we're about 10 miles from you time starts when we get there.. They were milking the job as I expected. I know that's the way it goes an hour and a half into the job. He said I'm billing the job for three hours. How do you pay? I told him it was a two hour job. He says he didn't care what the operator said he's charging 1 Hour Dr. time.. He would not unload the container until I signed the contract and paid them.. I had to do it and was not happy about it. They say 3.9% convenience fee for credit cards and the contract but they actually charge considerably more than that.. That's illegal in the state of California. I hope somebody reports them to the state. Avoid these guys at all costs! read more

The worst experience -got accused of trying to steal! My car battery died at my place of employment (a hospital) and my car insurance sent Alberto's towing for assistance. I was reassured by Geico that this company would be able to jump-start my car. The dispatcher from Alberto's that contacted me was super nice and professional, with no complaints there. It all went downhill after the tow truck driver arrived. After patiently waiting almost 3 hours (they had to send a different driver because of the hospital parking clearance), the driver arrived. The driver said that he wasn't allowed to jump-start my car, so my only option was to have my vehicle towed. I was tired and just wanted to go home, so if this was my only option, I was okay with it. As the driver was pushing my car out of the parking spot, I stood in front of his truck (the driver door was opened, and I stood in front of it) to get out of the way. Everything seemed fine to this point until it was not. All of a sudden, the driver stopped was he was doing, leaving my car diagonally blocking the structure and proceeding to sit in his truck. As he sat in his truck, he asked me if there was something I needed from his truck. He kept repeating this, and I first I didn't understand what he was trying to ask me or why he would ask that. Confused, I said, 'I guess, yes, I need a ride back home in your truck? " He then kept saying 'There's a camera in here' and 'you're on Camera.' Okay, I told him, still confused and tired. Then it clicked to me. I asked if he was accusing me of trying to steal something from his truck. He said Yes! Baffled, I asked him why he would assume that and what would I possibly want to take from it? He's like, "IDK, there's nothing in here for you to take anyways, but it sure looked like it."You were looking into my car, and every time I would turn to look at you and you would see me, you would turn right away." All I'm thinking to myself is WTH is happening right now? This man is obviously paranoid, maybe even possibly on drugs, accusing a female who just waited 3 hours for him at a hospital parking structure of stealing. After all this, I did not feel comfortable getting in his truck or even proceeding to communicate with him. I asked for his name, and he responded, "Don't worry about it." I told him I wanted to cancel everything. He closed his door, called someone on the phone, and drove off laughing as he flipped me off. WOW ! Meanwhile, my car was left blocking the middle of the hospital parking lot. I ended up having to call the hospital security to come and help me move my car. Since I was right in front of the security cameras, they had reviewed the security tape, and even they couldn't understand why I was being accused or why he was acting the way he did. unfortunately, unprofessional and bad employees like him give companies a bad reputation. Attached is a picture of the driver for reference. read more

Alberto's Towing - Paranoid tow druck driver accused me of trying to steal from his truck just because I was standing in front of the door . - Roadside Assistance Near Me - Fullerton, California

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If I can give a review a zero star I would have. Phone operators were not helpful. Sophie the phone operator was unprofessional. She kept putting me on hold. By her tone, she sound like she hates her job. Anyways, I called to get a towing service for my car I give the person the address where to pick up my car and destination. I was quoted $220. I agreed. No big deal right? The issue was Sophie said that the wait time was going to be an hour and that I'll be reached out when the tow truck arrives. About 2 hours later, the towing service never showed. This situation was not only frustrating, but also upsetting. I called back to see what's going on. Sophie tells me that I had to call back to confirm the tow service pick up. Why? I didn't go out of my way to call, provide her my name, vehicle info and address destination just to be told I have to call again a second time to confirm 2 stinking hours later. Bullshit!! Mr. Alberto do yourself a favor and retrain your customer service operators, they need it for sure. read more

Fast response time, professional and friendly. I needed a flatbed for my motorcycle and he came through. Would definitely recommend it. read more

Alberto's Towing - Flat bed tow truck - Roadside Assistance Near Me - Fullerton, California

These losers overcharge and are full of shit! They towed my sons car out of his girlfriend's driveway and wants to charge him $680 for the tow that took 10 min read more

Charged me $700 to release my car and told me to come back the next day when I needed it to see my sick parent.

Fast and effective service. Very respectful and polite. I accidentally locked my keys inside my car late at night. I felt save which is something that I value as a woman. read more