Hello Santa Cruz, I've come to Pacific Dry Cleaners for many years, and yes, sometimes the clothes weren't ready by the date on my Tag, but my clothes are always well cleaned and I haven't had any lost or damaged items. Recently I brought PDC my favorite quilt and though I didn't mention it, they found a blood stain and fixed it. I'd assumed it to be irreparable but they restored my favorite quilt and I'm very grateful. Thank you Pacific Dry Cleaners. I'll be back. read more

After a particularly wild night at the Catalyst, I brought a light blue dress shirt stained with blood to them, and they told me not to be very optimistic about it's future. Thankfully, when I picked it up it was like there never was any blood on it at all! Very satisfied, they have definitely earned a customer for as long as I'm in Santa Cruz. Note that there is a $15 minimum on credit cards, and my single dress shirt was $10. read more

I am very sad to write this review, as I have been going to Hang for many years. But this has happened too many times. Over and over I drop things off and they are not done when he says they will be done, and he never calls to let me know. A couple years back, when I went to pick up a skirt, he swore up and down he didn't have it. After much arguing and looking, he found my skirt. But last week was the last straw. After bringing an expensive jacket that didn't belong to me and two skirts, he told me to come in the following Wednesday. I came in the following week to pick up my jacket and forgot what other clothes I brought with it, and he said that I had never dropped off anything and that I must have gone to another cleaners?? ( I don't go to another cleaners!!) When i got home i remembered that I had also brought my two skirts with the jacket and so I came back in the next day and told him that I had dropped off the jacket with two other skirts that needed hemming-- didn't he remember? Now he changes his story and tells me that I had dropped off those things long long ago and had already picked them up--which didn't make any sense as my friend had loaned me her jacket to wear for spring break, so there was no way I could have given him this jacket before then. Then he brings out this huge bag of clothes that I had given him two and half MONTHS ago-- clothes he had never gotten to?!-- and asks if this is what I am talking about. This enrages me-- these are seasonal clothes, costumes, a nice suit, summer clothes that no longer fit but can't seem to let go of-- so i had forgotten about them as only wear them once or twice a year, if at all. When was he going to tell me he had all these clothes??? I end up yelling and crying at him: "Where are my clothes?!" He goes back and looks again and insists he doesn't have them. I take bag of clothes back and he asks "don't you want me to clean them?" I tell him he has had two and half months, and now I am afraid he will lose them. My trust is broken. I feel betrayed. I come in again the next day and ask him if he has found my jacket and skirts and he keeps insisting I brought them in long ago and picked them up in March. I tell him he is not making any sense. I tell him I am never coming back again. He is upset by this as I have been a regular customer for years. Now I am wondering about all the other times he has told me he doesn't have an item of clothing of mine, and I believed him because I let too much time pass before coming to pick them up. Reading his other reviews that he has accidentally given the wrong clothing to another customer I am wondering if he has given my clothes to someone else and how often? Now I have to tell my friend her expensive jacket she loaned to me is gone. So humiliated. Thanks a lot Hang. Good bye. Update: a week later Hang calls and says he found my jacket and other clothes. He apologizes and blames it on another worker who gave my clothes to the wrong person? I know his mother works in the back, but I have never, in the years I have been coming to Hang, seen another worker come to the front desk to help a customer. I was relieved he found my jacket but it is simply not worth the stress of continued patronage to someone who is so disorganized they lose your precious items you entrust them with. I wish you well Hang, but I still choose to take my business elsewhere. read more

This man does not understand customer service nor customer satisfaction. I came in with 2 business suits, one had 2 significant stains on the trousers and I showed the man specifically to remove. He said he can. Stains were still there. I asked if he could do the trousers again he refused because he doesnt have time and another round of dry cleaning will damage the color of the fabric (I got a second opinion from another dry cleaner 35 minutes after I left this place and they confirmed dry cleaning does not cause any coloration damage if done correctly) So I asked for a refund for that item , he refused. There were no signs of "No refunds" anywhere . His reason for not refunding my money for that item only was because and I quote "you made the stain". He did not understand the concept of customer satisfaction and he didn't even apologize. I basically paid $35 for him to steam and iron which I could have done at home. I've gone to many dry cleaners and this was by far the worst experience I've ever had. Highly discourage anyone to go here. Those trousers are currently being dry cleaned In Scott's Valley Cleaners on the same day for only $5. And they did not make any false promises and didnt support the claims that guy at Pacific dry cleaners told me. read more

In a world of dubious cleaners, I appreciate Pacific Dry Cleaners. I think the owners are a couple, and they are so friendly. I got a pair of high-end jeans hemmed with the original hem, and a sweater, shirt, and dress cleaned. It was $30 altogether--pretty cheap for having original hems done, and everything looks great. I did notice a lot of shrinkage in the shirt, however, hence the 4 stars. They'll ask for your phone number so you don't need to keep a pick-up slip, there's parking, and I'm pretty sure the Santa Cruz police dept. gets all their uniforms cleaned there... interesting way to support their quality, I know. read more

Saw some bad reviews, but service was perfect for me. I took in precious sweater from Peru and it was ready and clean and soft at the time promised for reasonable cost; I think around $6. I shall go again. read more

I have been using Pacific Drycleaning for all of my dry cleaning and alteration services for 20 years. They have never ruined anything, and they have performed miracles removing stains. Their prices support their excellent service. I was not aware that the business sold. I have not used the drycleaners in recent years and was shocked that this business had some poor reviews. I would like to withdraw my review and don't know how to do it. read more

Pacific Dry Cleaners used to be a great and inexpensive cleaners. But since the change of ownership their services has gone done the drain. The new owner is now charging more money and their service is not good. My dress shirts came back with stains and buttons broken. I ended up switching dry cleaners and now go to Kim's Cleaners near Trader Joes. read more

I don't like to leave bad reviews but I feel like I've been let down by this place too many times now. The first time I left a few shirts to have patches put on them. 2 of the 3 shirts were perfect but the patch on the 3rd shirt was placed on the wrong sleeve. Instead of telling me about it and offering to fix it he just rung me up. It wasn't until I got home that I realized the mistake and checked my receipt. He only charged me for two of the 3 shirts which saved me the hassle of getting a refund but proved to me that he knew there was a mistake before he rung me up. The next time that I went in I dropped off some pants to be cleaned for my boyfriend. They were supposed to be done by Friday so we could attend an event on Saturday. The pants weren't ready when they were supposed to be despite being clear about the deadline and dropping them off several days before we needed them. Today I write this review because I dropped off some clothes on Monday and when asked when I'd like to pick them up I said I need them by Saturday because I'm leaving Sunday morning and asked if that could be done. He assured me it was plenty of time. Today when I walked in expectantly, I was told my clothes aren't ready because he found extra stains. I asked if I could just have the clothes that didn't have extra stains and he said no. I could have my clothes back on Monday at the earliest. Out of 3 pairs of pants and 1 shirt I don't see how all of them could have had hidden stains that I didn't know about and I also don't understand why I didn't receive a courtesy call to tell me there would be a delay. 3 strikes and I'm done. Never again. read more

I had a suit and dress cleaned and pressed, and they look and smell great. I am pleased with the results and recommend.

I have been using Pacific Dry Cleaners for 15 years and had good service but in the last year the service has gone way downhill. The clothes are never ready on time anymore and I have to come back 2-3 times in order to pick them up. The last straw was when I dropped off a sweater and after several return trips to get it because Hang said it was not ready he finally said he did not have it and I had already picked it up. I never picked up the sweater. I will not be using this dry cleaners in the future. read more

Flew into Santa Cruz for a wedding and needed clothes pressed for the big day. Dropped by on Friday morning and they were ready to go the next day as promised! Friendly, "can do", "happy to help", attitude! First local cleaners I went to said they couldn't do it and told me I would be unable to find anyone in Santa Cruz to help...good thing I didn't listen and went to see these guys next! They'd be "my cleaners" if I lived there! read more

I honestly do not want to even give ONE star. This place ruined my $250 Ralph Lauren Goose Down Comforter. He tried to blame it on me... saying I has blood and urine all over it. Um... sir... who the hell urinated and put blood on my bed cause sure as hell didn't. It pretty much looks like it was burned. Like as if u left an iron on something. I would NEVER recommend this place. The only thing he did was knock $10 off my amount due which was overly priced any how. read more

Had a really poor experience here. Coat wasn't ready several days after it was due to be picked up. Wouldn't take credit card unless minimum of $15 was on the card despite visa and MasterCard signs on the door. Had to wait 10 to 15 minutes for coat to be ready. Unacceptable. read more

The best place to get dry cleaning in town! They use non-toxic chemicals and the service wont be beat! The actual owner of the store works the counters so you can have a friendly chat and show them your stains and concerns. They know their stains! Can get almost anything out including wine stains and pet stains. The prices are reasonable and great! No problems in 15 years since I started bringing my stuff in. They clean almost anything including stuffed animals (the parents out there know what I am talking about) The alternations can't be beat as well. They offer original hem on expensive pair of jeans! read more

I went it to get a pair of pants altered and was promised that it would be ready the following day by 3pm. I went it 2 days later and the man told me he had not gotten to it yet. I specifically asked him if he can have it ready in a day because I needed it for an event but he said he would not have it ready for another 2 days even though on the receipt he gave me it stated that it would be ready 24 hours after I dropped it off. After much pleading he agreed to have it done at the end of the day but was very hostile about it. This was my first and last visit to this place!! read more

Sorry that I can't concur with those whose service since the ownership change has been satisfactory. I drove from South Country for 10 years because the previous owners were careful and polite. Unfortunately, someone's not paying attention now. My last order had a jacket in it with a zipper to be replaced, but no dry cleaning--clearly specified on the invoice. when it came back, the zipper had not been replaced, and the dry cleaning changed the texture of the fabric. read more

Inexpensive for alterations, friendly service, no mishaps with my cleaning. Couldn't ask for more!

They're super friendly and flexible with deadlines. Inexpensive and well done alterations too!

I've been a customer here for almost ten years. I got my first pair of designer jeans hemmed here when I was about 16 and I've been coming here ever since. The new owner is just as great as the old ones and he probably works twice as hard. The reason why I keep coming here is because the owner will always do a next day pick up if I ask. The prices are very reasonable too. read more

Dropped off my boyfriends suit to get pressed/steamed and picked up the next day. Drove to wedding when he realized (20 min before wedding) they had given us someone else's pants!!!! The pants were huge and he looked like an idiot at the wedding, check your dry cleaning immediately upon picking it up! Really bummed about it, hoping we get his pants back! read more

Friendly, prompt and personalized service. Lately, in addition to my regular dry cleaning, I've been bringing in items I thought I'd need to donate because of damage. The things brought in have included a hand stitched bag from Guatemala (ripped lining), a cashmere sweater (hole in neckline) and a dog bag (broken zipper and strap). Each item has been carefully sewn back together quickly for very reasonable rates. I highly recommend Pacific Dry Cleaners. **A man opened a dry-cleaning business next door to the convent. He knocked on the door and asked the Mother Superior if she had any dirty habits.** read more

I like this place bc I called them last minute to get a suitcoat pressed and they did it happily. The quality of the work was good, it took like 5 minutes and it was only $7. Also, they are eco-friendly! read more

My clothes weren't ready on the day they should've been. When the rescheduled day came around, my clothes weren't ready again. Finally, the third time they were ready, but they weren't ironed well. I tried them again, and again, my clothes weren't cleaned on the scheduled day. Moving on to Mission Cleaners. read more

I've done business here off and on for 30 years. It's changed hands, and for the most part it's been okay until the owner did not return the cardigan of a two piece sweater set I brought in. He insisted he didn't have it. I went home and I didn't have it either. I called and asked if he would please look for it. He agreed and I told him I'd call the next day. He said he'd call me, but he needed two days, which would be Thursday. Saturday I went over there and he produced the sweater and said he'd found it the day before. No excuse for not calling. He said I was smart for remembering. I have no idea what that's supposed to mean, however I think I would never have seen my very expensive sweater again if I hadn't pressed. This is another dry cleaner that doesn't provide a receipt when you pick up your clothing. Makes it very hard to dispute problems, which is probably part of the intent. Itemized feceipts are the law. Buyer beware. read more

I DON'T EVEN WANT TO PUT THE ONE STAR!!! LISTEN! So today my bf's car died and his phone didn't have much battery either so he can call someone so he decided to go in here to ask if he can charge it and at first an asian guy working there (could have been the owner idk) not really wanting to but he said yes, then he left but it didn't charge well so he went back and the guy practically screamed at him so loud, disconnected the plug and kicked him out like if he had done something really bad, my bf was surprised and I felt bad for my bf because he's a really nice sensitive guy I am going to publish this story on my fb page and hopefully NO ONE goes to this dry cleaner with rude owners NO NO NO, they don't deserve customers. read more

I took my wedding dress to Pacific Dry Cleaners after my outdoor wedding. My dress had a long train which I had worn as I walked down the aisle - across grass - resulting in numerous grass stains. Later on my wedding night, my train had been pinned up but the gown was still floor length and I had danced the night away on a lawn and across dirt paths at the outdoor camp where the wedding was held. Needless to say, the hem of my wedding dress was completely black with grime and had pine needles, leaves, and other debris completely stuck throughout the lace. I knew the dress was ruined, but had it dry cleaned anyway to get my sweat out of the lining and expected to have the dress shortened later to cut off the ruined hem. However, to my amazement, and complete astonishment, Pacific Ave Cleaners restored the dress to perfection! I could not believe that they were able to get the dress completely pristine - And they charged far far far less than the price I had expected to pay, far less than the price my other friends had paid to have their already sparkling clean wedding dresses cleaned. Since that time I have been a repeat customer of Pacific Dry Cleaners and have found them to do a perfect job on everything every time, at extremely affordable rates. I will be a loyal customer for life! read more

I have been bringing my alterations here for years, usually very great and on time. I will never go back again after today. I brought in two dresses and a pair of jeans which I specifically purchased for a trip to Las Vegas, originally to be finished on Monday. I went in on Tuesday but the dresses were not done but the jeans were. I told the man that I had to have them completed by today since my flight leaves tonight. I went back down today and the man told me they were not finished and would not be finished. Told me he would give me a 9% discount since they were not done. I finally decided that I would deal with it and take something else on my trip. But as I left, something clicked in my head and I went back in and asked for my dresses......... They were both on the original hangers - - - - HAD NOT EVEN BEEN STARTED. Needless to say, I'm completed disappointed. read more

We went here for the first time recently to get our comforter dry cleaned. The price was fair and we heard good things about them. The ticket and person at the counter said it would be done in around a week and a half. I went to pick it up around six days after that scheduled pick-up date around lunch and they told me it wasn't ready, to come back in the evening. I came back in the evening and they said it wasn't ready to come back the next day. I came back the next evening and it was finally done. I don't live close to this location and coming by three times with my toddler was incredibly inconvenient. I would have had no problem waiting for it longer if they had just been honest about when they thought it would be done. Additionally, if it was late, I would have been fine if they would have just called me to let me know. I can't return here and wouldn't suggest it to someone in the future unless they had a flexible schedule and lived close to it. There was no problem with the dry-cleaning itself, it was fine. Additionally, the comforter came in a nice bag with a handle which I liked. read more

If I could give this business two thumbs down I would. I WAS a customer for about six years, they had the best price in town for uniform shirts, until last week when I went in to pick up my shirts and the owner tried to almost charge me double. No explination other then I did not bring in my work pants???? I explained how long I have been a customer and he could have cared less. Double thumbs down for customer service, the owners care nothing about you, just your money. read more

I had to get a white shirt cleaned in a hurry for a wedding. Pacific Cleaners put extra effort into getting my shirt back to me within my time window. The shirt looked great and I really appreciated the effort and quality. read more

This used to be the best in town, but under new ownership, this is the WORST experience I have ever had at a dry cleaner! I brought in 6 shirts. I went to pick them up 4 days AFTER they were supposed to be done. I was told only three items were done and I would have to come back next week. I had already written out my check, so I took the three items and paid for all 6. When I returned the following week, I was told that one of my items couldn't be found. After a big search that lasted 20 minutes they found it. Where are my other 2 items? Well, the owner goes on a search for them for another 5 minutes and comes back with one shirt completed and my other shirt, a $100 dollar Calvin Klein silk shirt, rolled up in a ball. Seems as though they spilled purple ink all over the shirt and it is ruined. WHAT? How did purple ink get anywhere near my shirt? In the owner's broken english he tries to tell me they had an accident, that makes no sense at all. Why was purple ink anywhere near my cream colored silk shirt when you were cleaning it? The owner, Han Cho, had no intention of making the situation right. I demanded to be reimbursed for the shirt and he hands me my check from a week before and says he won't charge me. Why did he still have my check from a week ago? He knew he had ruined my shirt the week before and never said anything. Then he offers me store credit, but i have intention of ever going back. After a huge fight, he finally reimbursed me for the shirt via his company check. I sure hope it doesn't bounce! DISHONEST, HORRIBLE SERVICE AND CLOTHES WERE RUINED!! Go at your own risk! read more