They have changed to a phone service and is EXTREMELY difficult to get through or a follow up phone call. I think their MEDICAL CARE is extremely good. unfortunately their phone service is horrible read more

. Had an appt at 1:45, at 2:20 was never called to see the doctor. What a waste of MY time! Office staff seems to have a laugh session that you can hear throughout the offices. Maybe the other office are at a more professional class, but not at Rancho - don't waste your time with this office read more

Being a specialist doctor I might be able to judge & evaluate other colleagues when I sit in a patient's chair. Dr. Madonna Daniel is by far a remarkable ophthalmologist based on her nice approach to her patients, thorough examination, valuable advice & guidance afterwards. She is highly recommended for any patient looking to take care of both treatment & follow periodic checkup. Dr. Mazin Alsarraf immunology specialist doctor 01/22/2026 read more

They won't honor your appointment! When you arrive, they'll tell you, "Sorry, we have to reschedule."

I woke up with really bad itchy red eyes on 11/25 I called around numerous places and was able to get an emergency appointment with Pacific Eye Institute, they were very accommadating and helpful, the entire staff is great, Abraham is very attentative and caring, Dr. Bakhtiary examine me and prescribed drops and ointment which helped me recover quickly, I went back on Wednesday for a follow up visit, I was seen by Dr. Daniels, sweetest lady, my eyes were in the right hands, I strongly recommend them, if you want a wholesome experiense filled with helpful and caring staff, this is the place. Office is clean and equipment is sanitezed after every patient read more

Called to schedule an appointment today and was immediately put on hold. I've never been here but I was excited to schedule an appointment with an ophthalmologist. Anyway, after 10 minutes, the lady answers the call and repeats "this is a call service". I had no idea, I thought she was available to make appointments. I just wanted to schedule something. She keeps repeating it over and over that she's a call service and it should have registered after the 1st time she said it and was so RUDE! I guess I am on the hunt for another practice. read more

Asking patients to wait 1-2 hours as a normal practice is ridiculous. This is not a worst-case scenario, this is their normal warning and you will wait . read more

The type of care I received on several occasions from Dr. Yung is disheartening. I have Glaucoma and I am loosing my vision by the day. When I go to the appointments, feels like I am being rushed, very short with me , and very condescending . No type of bedside manner whatsoever. Last time I saw him, he told me, that he has too many patients and that I need too see another specialist. I'm in the process of looking for another practice that specializes in Glaucoma. I'm young and want to save my eyes as much as I can. I do not recommend this Doctor or their practice. read more

I was examined by Dr. Madonna Daniel and she did an amazing job! She correctly diagnosed me with a retinal detachment and I was sent in for surgery promptly. I am so thankful to the doctors for taking care of me and have regained my vision back. I highly recommend this doctor and the office! Thank you. read more

Saw Dr Madonna Daniel here due to a sudden decrease in my left vision. I had an eye exam and new glasses and then 4 months later my vision in my left eye was suddenly markedly worse. I told her my concern and after, what I thought was, a thorough exam I was told "Healthiest eyes I've seen all day" and given the instructions to go back to my optometrist to get a new prescription. Went back to my optometrist and he was shocked by how bad my vision was. He told me that this isn't normal and there has to be something else going on. Thank goodness I have a good optometrist & after explaining to him the exams she did, he realized that my cornea was never checked. After his exam, he recognized that there was something on my cornea. How was that not looked at before? I'm now getting treatment and my vision is slowly getting better. read more

Writing this review after being hung up on by their staff. My son had an appointment scheduled for today and a few hours before we head over, they decide now is the time to realize the multiple missteps they've made. I was told on July 10th, 2025 that this provider only sees adults 18+ except one doctor, Ryan Smith. There was some back and forth between my son's GP and Pacific Eye Institute on receiving the referral. I was finally able to give them the referral number and expiration date. They proceeded to make my son an appointment. I reminded them again that he could only see Ryan Smith. Yesterday, I got a text confirmation about his appointment. This was the first time that a doctor's name was revealed to be someone other than Ryan Smith. Since they were told on multiple occasions that my son is younger than 18, have his information including his birth date, and because his appointment was the very next day, I confirmed it. Today, 5 hours before my son's appointment, I received a call that he cannot be seen by the provider because he's under 18 and that his referral wasn't made out to them. They failed my son on multiple occasions. There were plenty of opportunities for them to figure out something wasn't right with the referral, the doctor assigned etc. Not a few hours before the appointment. We have been sick to our stomachs worried about our son's eye health and this was a huge gut punch to be denied on the day of the appointment. They dropped the ball here so bad and the receptionist hanging up on me like a petulant child was the motivation I needed to leave this review. read more

I had a routing eye exam performed by Pacific Eye Institute, and month after I had the exam, I received a bill from them. It was for $360.00. My insurance paid 291.25 for a "routine" eye exam (for eye glasses). They now want me to pay the additional $68.65. $360 for a routine eye exam? No way. Avoid these people like the plague. read more

Service is terribly disappointing. I waited in the lobby for a total of 3.5 hours including a 2 hour wait to be seen by the doctor after eye vitals were taken. Due to the extremely long wait, I checked in with reception where I was informed that staff was waiting on a room and that I would be seen next. Three people were called after this conversation so I presume that was a blatant lie. Other patients in the lobby either complained amongst themselves about the wait or fell asleep in the chairs. After a 5 minute meeting with the doctor, I was told I would receive a brochure about an eye diagnostic along with a print out to give to the primary doctor. Well, they were conveniently out of the brochure and reception forgot the print out. I'd like to note that reception was not busy during this time as they openly scrolled through TikTok with a total of 5 patients waiting during the entire of my visit. read more

The appointment desk never answers the phone. Been trying for 3 days now, Ridiculous!!

Dr. Peter Bekendam is excellent! He is very knowledgeable and seems to truly care about his patients. He took the time to explain everything thoroughly as to what was going on with my eyes. I appreciate him taking the time to explain everything in common-layman terms. Very professional he is. read more

I just want to complement Iris who first saw me on my post op visit to Pacific Eye Institute in Rancho Cucamonga. She had a wonderful personality and disposition about her and made me feel extremely comfortable. I want to let her supervisors know that they have an extremely valuable employee and want to express my gratitude for everything she did for me on my visit this past Friday. Curt read more

i had an appt in Rancho cucamonga institute first ..... Office took a bit to see me then i was told i need a reyna specialist ... Had to go to upland eye institute took over 3 hours to be seen. for about a 7 minute visit .. i asked if i could get the plugs to help with tears back in my eyes was told i need to go back to rancho cucamonga institute i just did an eye test last week they started doing everything they did again i told them i'm just here for the plugs the girl then started talking to me like i was an 80 year old woman very condescending kept saying i think your confused ... still in the waiting room all in all not coming back at this visit this place is disorganized read more

Don't come here!!!! Verified with them that they accept my insurance and do routine eye exams and was told yes so I made an appointment after confirming with my insurance. My appointment was with Joanne Henwood but I never even saw the doctor because the person doing the exam did not look anything like the person in the picture which should of been a red flag. The exam went fine but it was when billing time came. I was told my copay would be $35 which seemed odd but I paid my copay and figured I would look at the details of my benefits to confirm. I saw my copay should of been $25 so I called PEI to see what was going on. I was basically told that the $35 was coinsurance and not a copay. I explained I knew the difference and told them all I got was a routine eye exam, nothing more or nothing less. I was told that they don't normally do routine eye exams and usually deal with more of the medical things of the eye. I told them I was told something completely different which is why I'm trying to get this resolved because I am not going to pay over $100 for a routine eye exam that is suppose to be covered because they are coding it under medical and not routine like they should and especially since i didnt even see the doctor that i was supposedlypaying. All they told me "well you can file a grievance" which I did but it didn't do anything after speaking with the insurance because all they said is I have to speak to them on their way of coding it. read more

If you have an appointment with them don't expect to get it rescheduled . Every I have been tying to reach them for over a week. When someone finally answers it is the answering service who takes your name and number and says they will get in touch with the office. Either they never do or the office just ignores it. Plan on spending at least two hours if you do have an appointment. Dr. Young glaucoma specialist is rude but necessary. I guess they have grown so big loosing a patient is no big deal. read more

New patient here and the minute I walked 4 ladies at the front desk and no one acknowledged me, or said anything to me. I sat down and it took them 15 minutes before they actually had the decency to ask me why I was here. This place was referred to me by cousins who is in Airforce but I did not move forward with them mostly because of the Customer Service. Hope they fix this! I just choose give my money to a business who does not understand common courtesy. read more

Donna should not be the manager of this facility. First, there was no soap in the restrooms so I immediately alerted the staff. Not one person refilled, got up to refill the soap or made a call to refill the soap at all. I had ink all over my hands and asked if I could use a wipe the clean my hands. She abruptly, disrespectfully and confrontationally responds, "no you cannot use a wipe." "You can use hand sanitizer and that is it." "I will not allow you to use a wipe that is not for skin." I don't know why she thought it was acceptable to speak to me In that manner but it is unacceptable! I responded, I used them all the time and I was not going to bathe in them but just wipe the ink off so I did not get it all over the place. She was nasty and rude. I asked her if it was a policy to not allow a patient to use a wipe. With an even nastier response, she snaps loudly and disrespectfully that it is HER policy and she will not allow me to use and that is it. She repeated, you can use sanitizer that is what we have for patients. I asked her why no one attempted to refill the soap in the bathroom and she said it is not our job it is the property managers job and they already called this morning and were not going to call again. How ridiculous. So all of their patients presumably have had to use the bathroom and have to washed their hands all day. I asked if she was going to try again and she stated no. Donna is unprofessional, rude and disrespectful. I also heard her on the phone and she was just as rude to another patient. I asked a girl at the front counter who she was and they said she was a manager. What a joke. A manger should never address patients like that EVER. The other manager was very rude the last time and during this visit as well. I have been coming here for over a decade. I am very disappointed by management, not the doctors. The doctors are great!! Dr. Dovich is amazing and knowledgeable. Dr. Andrea Ching was very impressive. She answered all my questions and was detailed and patient. Their front desk person Gabby is very nice and accommodating. She got me in right away. Juana was very sweet, friendly and personable. It is a shame the managers are not the same. However, the last visit and this visit made me feel very uncomfortable with the customer service and way people are treated. The other reviews show there is clearly a problem with management. They must allow managers to act this way. If not for the two managers, I would be giving a 5 star because of the doctors and other employees mentioned. read more

I've been coming to pacific eye for many years - I love my Doctor but they are super overbooked - I should've been in and out of my last appointment in 15 minutes and I waited two hours to be seen - apologizing for the delay only irritates me because that indicates something will change in the future - sadly this is the usual for PEI - staff is great but i really wish they'd fix this one issue. read more

The receptionists are all friendly and the two nurses I encountered were friendly and helpful. I had my visit with Dr. Dovich who was also friendly and efficient. He did a quick exam but knew exactly what was going on and scheduled me to come back. The wait was a little long to be seen, however they are very busy, so I am not surprised. I don't have anything negative to say, I figure give them a try and see for yourself. read more

We had an appointment and filled out the forms that were sent to us via mail. Checking in was relatively quick. We went through two PA's for preliminary tests. Josephina was excellent at her soft skills and did everything very professionally, she deserves a raise! Alex was also very helpful and answered the questions we had. We were seen by Dr. Bekendam - he was rather quick and but explained what he needed to. We had a pleasant experience overall. read more

Doctor Peter Bekendam and his mom Doctor Pamela Bekendam are amazing and so nice. They always take time to actually listen to what I'm telling them about what's going on with my eyes. I give them 5 stars........ but the staff at this location is very rude like other reviewers have stated. I called this morning to try to get in to see my doctor (which he told me to do if anything changes with my eyes before my next appointment) I had a big blood spot that showed up in my right out of nowhere and my eye is very painful. This is what I told the receptionist. She tells me, "It's just a bruise and he can't do anything about a bruise" Okay so my eye got bruised while I was sleeping......ya ok I asked her calmly, "How do you know for sure it's just a bruise?" She says, "I don't know I'm not the doctor." Bingo!!!! You aren't the doctor! So why are you even stating your opinion? So I told her you know what never mind I'll just see the doctor when I'm scheduled to see him next week. After that she hung up the phone in my face. So unprofessional, I really wish I would have gotten her name. read more

Been here for couple of times already ,all those times we have been greeted and welcome well by the staff from the front desk to the attending ophthalmologist . Today it exceeded the service we expected. Thank you Pacific Eye Institute for taking care of your patients with compassion and knowledge . My mom was here today and attended by GREG, He, for us is such a gentle caring person, Explaining all procedure before it is done , making my mom comfortable . Gentle and polite . Very professional . Grateful for staff like Greg. PEI is living the vision they always keep.Hats off. read more

I don't understand the poor reviews of this establishment. I was there today for a second opinion as I had cataract surgery 1 month ago with a different Dr. and was EXTREMELY unhappy with the results. The staff at PEI were friendly, professional, and thorough. They spent a lot of time with me and my Dr. (Bakhtiary) explained everything clearly and concisely. Other reviewers have complained about waiting time. Personally, I would rather wait for a good Dr. then be rushed through the process and have a poor outcome, or bad diagnosis. read more

Customer service is horrible. They have strung me along for 5 months. They scheduled me for 2 diagnostic visits. The same tests twice. Charged my insurance twice for same exact tests and I have been waiting 4 months for them to call me back to schedule the actual surgery. Every time I call, the lady is out to Lunch or gone for the day. When I finally reach here, she says oh sorry i was out 3 weeks. She assured me that she would call me back in a couple weeks and 2 months later I am still waiting. Meanwhile, I went to another place with good reviews and got the surgery scheduled in one day. Pacific Eye Institute is a joke. read more

My only complaint with PEI was when I called to make an appt. You're connected with a call center and that seems to be a dicey proposition these days, regardless of the businss. My first call connected with a young man who didn't want to make the appt and was pretty inept. I waited a couple of days and called back, this time speaking with a very nice & helpful young woman who promptly made the appt. When I arrived at the clinic, I was greeted by a friendly, efficient and welcoming staff. The clinic waiting area was clean, airy, modern and comfortable. Every single person with whom I came in contact was polite and seemed to care that I was taken care of. Dr. Yung was informative and efficient. I was there for my annual exam, so there was nothing out of the ordinary, but I was treated by everyone as if I was a priority. I am quite impressed. My last visit there was 4 years ago and I had no complaints then either, but it seems to me they've REALLY stepped up their game since then. read more

According to other reviews the wait to be seen was outrageous. I must have had my appt on a good day because I was in and out of the building in a little over an hour. I was greeted by the women at the front desk as soon as I walked in. I have nothing negative to say. Everyone was professional and answered any questions I had. I would recommend this center. read more

These people are crooks. My daughter lost her vision under the care of their retinal specialist. If that's not bad enough, they had me submit inflated bills to Kaiser for reimbursement. They demanded a cash payment from us before they would see my daughter which we paid even though we told them that Kaiser would pay them for services as an emergency 2nd opinion. On July 17, 2014, we paid Pacific Eye nearly $1,300 for a 2nd opinion examination. No surgeries or procedures were performed. They told us that they could not do anything for my daughter and sent us away. They gave me a bill in the amount of $2,875 to submit to Kaiser on their behalf. After 4 months of continuous follow up with both Kaiser and Pacific Eye, Kaiser forwarded Pacific Eye a payment of $695 on October 24, 2014. Pacific Eye kept that payment too!! They are thieves, liars and screen their calls to avoid speaking with me or my daughter regarding this situation. On Friday, November 21, 2014 I received an email from Pacific Eye stating that they sent the money back to Kaiser because they have nothing to do with Kaiser or my daughter's case!! Liars!! What a tragedy my family endured. Pacific eye did nothing for my daughter to validate a cost of $1,300 from us. Kaiser believes the an acceptable charge is $695. Pacific Eye gave me a bill totaling $2,875. Extortion and insurance fraud. Stay away from these greedy doctors. They are making a profit from desperate people like my daughter who will forever be blind. I have more pictures to share of my daughter sitting in their examination chair in excruciating pain before and after they made her wait several hours outside in our car because they had no chairs available in their waiting room. Very upsetting. read more

Super rude staff, I don't know what else to say, my husband had his cataract removed here, I will never come here again because of the rude people who work here! They don't honor appointments and think a T shirt makes up for their shortcomings. read more

Pacific Eye Institute - Rancho Cucamonga - Ophthalmologists Near Me - Rancho Cucamonga, California

First, I'm an active Yelp blogger as I should be.. However, the experience I've had today at Pacific Eye Institute Laser Center has warranted me to write one.. I've had a stubborn uncomfortable Chalazion for over a month now.. I've visited the Eye Institute in mid September for a consultation and treatment.. unfortunately after a month of treatment I've had no improvement and if not it's reverted to discomfort.. I called PEI for an early visit about an emergency drainage and they advised that I'll have to wait until my schedule appointment 10/26/2018... I said, "fine, but I need drainage ASAP... As I visited the eye center today, my set appt was at 1pm.. It was the worse and longest time I have ever spent in the waiting room to be seen... Once I was seen, i demanded help and that I called days ahead to treated.. Dr. King advised that they no longer have an in-house specialist and will have to make an appt with there upland office at the front desk.. I figured they should be able to see me since the company is under the same facility and I've expressed urgency.. I guess wrong!! The front desk assistant Elena advised that the next opening isn't until February 2019!! I was dumbfounded!! I asked Elena that I need her help to get me in a lot sooner then that.. All she did was give me a contact card and for me to figure it out.. That was it!! I was shocked and after being there for more than two hours had it!!! Elena did not once try and find a resolution nor options.. Pacific Eye Institute priority isn't their patients but their bottom sales line.. it was a complete waste of my time and never again will I go to an establishment where they want to drain your time and money.. i hope that if your considering this institution to consider and ask how important are you needs. There are better facilities out there... thank you read more

This is the worst eye center ever! They make you wait 2 hours or more whether you are a new customer or established. Don't bother wasting your time here. It's horrible. The one in Upland is just as bad!! read more

The beginning of my eye surgery was awesome. Thank you Dr. The follow up at the milliken office was horrible the staff is lazy all they did was drink coffee and joke around well i sat the waiting for my 12:30 appt. Finally i had to ask them whats going on at 1:16the lays are rude and lazy. read more

The worst place ever!!! The definition of why America's healthcare sucks. Tried to make an appointment and they told me nothing was available until March..its NOVEMBER!! I told them I had eye pain and still got the same response. Then when I called to speak with a doctor, they said the doctor was gone for the day and it was before 5!! Well yeah, no wonder you don't have appts available because the doctor leaves whenever apparently. I had a procedure done here that they said was so helpful and changes your eyes and cost a very high amount. Uhhh guess what, none of my symptoms went away at all. This is just a terrible terrible doctors office. No matter which location you are at it's just the worst. read more

This has been the most unprofessional office I have been to. I'm seeing a Neuro surgeon, in Oct 2019 he sent a referral to this office. I had to call several times within two months. One woman would tell me she received the referral the other one would tell me she has not received the referral. I had to get my insurance company involved. So from October to this Month 2020 I have not seen anyone and my vision is becoming worse. My appointment was on Tuesday the 3rd and they called me on Monday the 2nd to tell me the referral had the wrong code on it. The day before my appointment. I will sue both women personally, if this 5 month wait has caused permanent damage to my nerves or optics. I promise this. Do not waste your time with them. Eyesight is very important, you can become blind with these "Professionals." read more

I first visited the Barstow office. They called with a "reminder" the day before along with the message that, if I had not received the "new patient paperwork," come 20 minutes early. They didn't even mention that I should look for a packet in the mail when I scheduled the appointment. Had they done so, I would have known and gone to the office in advance to get it. My surgery was scheduled on the day of the initial visit. The girl who scheduled it pulled out a questionnaire and asked the questions then told me I wouldn't need the "pre-op" and pulled those forms out of the packet of paperwork they had for the surgery. After a few days, I called back because the instructions in the packet said that I needed the pre-op. I called and they said yes, I did, regardless of what the girl in Barstow said so, I had to go back to the office to get the pre-op forms. Then came the Corona virus. When I heard nothing from the Upland office as to whether or not my surgery would take place or was cancelled, I called the Upland office. There was a recorded message (not stating they were closed or anything) but no ability to speak to anyone or leave a message. So I called the Barstow office. I was told that the Upland office had notified everyone. They did not. There is no record of a call on my cell or landline. I don't know, maybe the docs are good, I can't say but, their service leaves much to be desired. read more

Terrible experience. Cattle roundup. Had an appointment at this office on 07.19.2016. Waited for over 1.5hrs & asked the receptionist when I would be seen. She told me there were still 5 people in front of me. I left to go back to work. There were 2 persons sleeping in the office because it was taking so long. This is a terrible way to run an office. I will be asking my Doctor for another reference because this was so bad. Charlie L read more

Pacific Eye Institute has no respect for anyone else's time. I've had 3 appointments and have been told in advance to expect to be there for 2 to 3 hours. On all 3 occasions I waited in the waiting room for at least 2 hours before being seen by the doctor. If this is typical, and apparently it is because they tell you in advance it will happen, they need to change and fix their scheduling practices. This is true for the office in Rancho Cucamonga as well as the office in Upland. I will not return to Pacific Eye Institute and will not recommend them. read more