Service is always great. Their hours are too short and could be extended. I come here whenever I…read moreneed something.

Finally decided to leave a review. Over many years I have had poor service here. Limited supplies…read more Folks working seem to be just there, but no hardware experience. Store is divided in two. Need to check out of each side separately. They close part of the store for lunch so one cannot complete all shopping. Clerks are not welcoming. And twice they have made keys for be that do not work. The ace down the road in the valley is much more reliable.

Best hardware store ever. Need advice about a project? Need expertise to fix something? This is the…read moreplace for you. These folks are most helpful and honest with their customers and are a local treasure. Please don't drive into Monterey or seaside when you need parts, hardware etc. this is the best place to start. And, they have most everything for a good price.

Very uncomfortable experience. My family and I were simply browsing when an employee repeatedly…read morefollowed me around the store and stood by me just staring at me. I acknowledged him and he continued watching me instead of allowing us to shop. I felt singled out and profiled. Management should address this because customers should be able to shop without feeling watched or suspected of doing something wrong. Downright disgusting.

I'm a big fan of ACE Hardware but I really like this one at Mid Valley in Carmel. It may have a…read moresmall footprint, but it's big on service! If you can't find it, they will!

Reviews can be a wonderful tool, this comes from within as i am hungry to share my creative…read moreperspective and what i encountered while an employee... EVERYONE IS A WORK IN PROGRESS.... i used this experience to overcome COVID, only to find this... i had to stay busy and learned more about what i need to improve upon. I share this and found everyone should keep an open mind and not be closed minded because you can get stuck in the moment and damage your own career s i did. Thank you so much ACE, just stay open minded as i try,, and you will find new understandings and write with an open hearted perspective... For me, from me and passed back toward you... I LOVE THIIS COMPANY only sharing my experiences without judgement.

Well, stopped the shelves and employees that know what they're talking about. My local go to place…read morefor Home repairs parts and tools. Great, sometimes over the top customer service. Highly recommended.

This Ace is very clean.The customer service is excellent.They have a wide selection of tools and…read morehousehold items and had a great price.

So nice to have a hardware staore (as well as lumber yard) in the Carmel Valley village agea.read more

Robert answered the phone, answered my question, and within 10 mins of my arrival, my plywood was…read morecut to my specs and I was heading home! Professional, courteous, knowledgeable, and efficient is the only way to describe my experience.

I had some very hard to reach furniture cam locks stuck. I went to Lowes and home depot and spent…read moreover 60 bucks. Solutions were not really necessary or good for that matter. Then had some harder to reach one's in even more of a bad angle. Went to harbor freight in frustration and walked out with $20 worth of 5 tools, w of which came in sets. They worked perfect. Returning the home depot and lowes garbage. Lowes is good for like appliances but when it comes to needing 1 tool they only sell $40 sets. Whereas at Harbor Freight, more often than not, you can buy just the 1 tool you need. I can't believe they literally had everything I was looking for here. I will definitely come here first next time. Oh and I also had the same experience last year buying a tool chest. Harbor Freight had nicer sliding drawer mechanisms and better size and it was on some holiday sale so for like $100 less I got what I feel like was a better product. This seems to be the recurring theme in all of my experiences with this store. You pay much less and get what you need. I will be back again and again!

Pretty bad customer service & unprofessional how they start talking badly about customers as soon…read moreas they hang up the phone in store that Salvadorian lady needs to be checked her customer service is awful I'm not sure how they let somebody like that work & be around customers wouldn't recommend this location unless you like getting attitude.

Looks like they keep the positive comments. I wanted to support local. We remodeled our two…read morebathrooms, and bought some items. Primarily an expensive bathtub that they sold to me a one of the most durable tubs for the price of a 1000.00. They do have some beautiful things in their store but beware after the sale you are on your own. Management made it very clear that all responsibility lies on the customer and whomever installed. I think this is why they said they don't do installation. We have followed every direction they gave us and a crack appeared in our tub by the drain. When I felt it, the top material felt paper thin. So much for the solid tub. When I called he gave me the number for permanent ceram and would not help me at all practically hanging up on me. I had called before about it feeling a bit un sturdy. Even after I had purchased things, when I would question anything they were defensive. Really bad customer service. Mean. They do not stand behind their products. This is my experience with them. Will never refer or go back again.

I purchased a sink and fixtures for both my kitchen and bathroom remodel from Del Rey Plumbing…read more They have an extensive showroom of high-quality products and know their stuff. It was important to me to be able to see and compare products as well as ask questions. The sales reps were great; no pressure, but willing to answer any questions and point me in the right direction. What is prompting me to write this review, though, is Del Rey's follow-up service. Four years after purchasing Newport Brass brand products from Del Rey (shower and sink fixtures), they developed leaks and my plumber said the defective parts should be under warranty. My plumber said to call Newport Brass directly, which I did. I got a customer service rep who was reasonably helpful, but was unsure if I needed one or two parts, so she transferred me to someone in technical support. That person treated me with incredible rudeness. He raised his voice at me and ultimately told me to call the store where I bought the products. I was shocked. I in no way deserved such treatment. I almost cried it felt so upsetting. So, I called Del Rey Plumbing. I explained the problems my plumber had identified and explained how rudely I was spoken to when I called Newport Brass. The customer service rep at Del Rey was incredibly upset on my behalf. Not only did she take action to get the replacement parts, she assured me she would be talking to her Newport Brass rep about the unacceptable customer service from his company. I wouldn't buy Newport Brass products again, but I would replace them and anything else at Del Rey Plumbing any day! :)

I wish I could give zero stars. Ferguson has consistently proven to be one of the most frustrating…read morecompanies I've ever dealt with, and after multiple bad experiences, I'm finally done. Their sales staff and phone operators are hands-down the rudest people I've encountered in any customer service role. Condescending attitudes, short and snappy responses, zero patience, and zero willingness to actually help solve problems. It's like they're annoyed that you're even calling or showing up in person. we decided to give them one more chance, thinking maybe things had improved. Big mistake. Same rude treatment, same incompetence, same total disregard for the ocustomer. Never again. Avoid Ferguson if you value basic courtesy and competent service. There are plenty of other suppliers who will treat you like a paying customer instead of an inconvenience. 1 star only because I have to pick something.

Great, knowledgeable staff. I disagree with other reviews saying it was a 'stuffy experience'read more