I wanted to give a local business a chance rather than going to Home Depot. I wanted to build a bookcase. The guy at Hayward told me this was the wrong place for that kind of lumber. They just have Douglas Fir. And not in sizes suitable for bookcases. He said I would have to look downtown for hardwood. Seems a bit odd for a place with "Lumber" in their name to only sell one kind of wood? And it turned out that Channel City Hardware a few blocks away in Goleta does indeed sell a variety of lumber suitable for bookcases. Maybe this place treats you OK if you are a major construction company. But they clearly are not interested in locals who are trying to do their own projects. read more

Customer service has gone downhill since store manager and the other young gentleman on the counter left. Poor ethics, employees seem to be bothered that you want help, good luck getting any support here. read more

I really want to support small local businesses but this company doesn't seem to want business from everyone. I've been here about 5 times in the last 2 months and have noticed they have a stereotypical customer that they like to work with. The customer service is very poor if you are not one of their usuals or have an account. read more

Horrible customer service if you are not in this business and just need a piece of wood (the right size) to replace a broken one.

Complete waste of time. We asked three people for help, and no one was willing to give us more than "go wait in the yard." Unorganized and NOT customer friendly. read more

They literally can't get an order right. It's almost funny. Good luck if you do decide to purchase from them.

If there were no stars I would give that. The worst company I have ever ordered doors and windows from. They didn't screw up my order once, twice even three times. Four times we went around trying to get the order right.. In the end it was still wrong. Even delivery was a nightmare. I called to talk with a manager and was told he would call me back. Fat chance. Never heard from anyone. My sales person has been less then worthless. I call, I text and no reply's. When I finally do get through I get BS excuses and outright lies. I have purchased doors and windows from many different companies over the years with minimal issues. take my advice and go elsewhere. This company is to big, old and seemingly successful to care about customers. You can't live on you past reputation, no matter how long you have been in business. read more

Absolutely the worst customer service in all of Monterey Peninsula the lumberyard staff is completely rude the people working at the service desk are extremely rude. I spent $10,000 at this lumberyard within the last week and they treat me like garbage. The quality of lumber they have is the worst I do not recommend this place to anybody they are not helpful they don't care about the money that you spend here I really wish they would do something about the customer service if I can help it I will never come back to this place again. read more

This by far is the greatest lumber yard in California. Everyone there is so well versed in all building materials. They are very efficient and fairly priced given the location. It's definitely a perfect place to get all things you need to build, remodel, or repair a home, garage, shed, etc. These guys are way more effective than The Home Depot. read more

I only went there out of convenience but the rude man hiding behind his computer and telling his workers to wait on somebody else as I'm standing there waiting for some time. And saying he doesn't know what I am or addressing like I'm ugly. A truly piece of. I feel sorry for his employees that have to be put up with that. I haven't been there in 30 years and I'll never ever go back again to be treated like that very disrespectful hardware store lumber yard. I hate to give the one star read more

If you enjoy being treated with disrespect this is the place for you! Enjoy being talked to with anger? Or watching the employees treat each other with the same arrogant jerkiness that they'll turn on you? Then go to Hayward Lumber! The lady at the front desk should be fired. We will be going elsewhere for the rest of our home remolding needs and in the future I plan to make it part of the deal with our contractor to never use them. Why support a business who thinks it's acceptable to treat customers this way. read more

If I could give a 1/2 star, I would. Not sure why you all have LESLIE working in your office. She is rude, unknowledgeable and not helpful at all. Every ime I call to get a price or see if you all stock something she asks me for your SKU number?? I mean seriously how the heck am I supposed to know what Hayward's product number is ??? She talks over you when you are trying to explain what you need and keeps repeating the wrong info. From now on I am going to drive to Home Depot or M&S. Ridiculous. read more

I completely agree with you, Ron. The guys in the yard are always there when I need them . . . maybe it's because I'm a girl, but I do buy from them fairly frequently, as does my husband, and we both have had nothing but good experiences. Hayward has lumber you cannot get anywhere else on the peninsula . . . and it's of superior quality, unlike lumber at some "other wholesalers." Sure, if I wanted to drive to Santa Cruz or San Jose I could get a little better price, but I'm willing to pay more to have them right here in my own backyard. read more

The staff is very friendly and knowledgeable, they had everything I needed for my projects, and I didn't have to worry about getting lost in the warehouse with no one to help like Home Depot. I don't plan on shopping anywhere else for my building needs. read more

Went this morning to get three simple lengths of 1x4. I am not a contractor and I do not buy lumber by the truck load. My first hesitation came when the 5 guys sitting in the service desk not doing much went out of their way to avoid eye contact and thus helping me. When my presence became painfully obvious some one asked if I was being helped. I really could not believed they had to ask after watching me, the only customer in the building, stand at the counter for five minutes, unaided. The counter guy (I will not say his name) treated me as if I was interrupting his morning coffee and passed me to off to another guy at a computer terminal who told me that his computer does not show what I asked for but "it is back there" and sent me back to the yard. I will give the 2nd front desk guy a passing grade but still was not feeling the love. I own a small business in our wonderful town and know that I only have one first time to make a lifetime impression on a potential customer. Homer Hayward is spinning in his grave. I went back to the "yard" and found one guy cleaning up and unloading a forklift. I told him what I needed and he waved his arm to the back forty and grumbled something before turning his back to me and went back to his stack of boards he was unloading. The one good thing I can say about the yard guy was that at least he was a person. As quickly as he could Yard-guy disappeared between the racks of wood and was not seen again. Alone. In the Yard. Lots of wood. No help. I looked around for seven minutes for a human being to help me and the only one I saw said that I needed the "yard-guy". I never did find the yard guy. I waited three more minutes and got in my very obviously waiting truck and drove home. I will go to Home Depot later. I really do my best to support local businesses but one can only meet them half-way. When I got to the Big Box I feel guilty but at least there they have people who can help you, and even if they really want to be at home under the covers, at least they pretend to be friendly and want to help. It was a sad experience as I have lived in this town for 48 years and hate to see long established family businesses fade away. Homer, if you are listening up there, put a customer service bell in the back so us locals are able to give our local money to a local business. read more

I have pretty limited mobility, so I like to stick to smaller retailers.... I'm very disappointed that none of the easier to access hardware/lumber stores in the area, including Hayward Lumber in PG, provide the simple service of making a straight cut on plywood purchased on site. No options or suggestions given, just a simple "we sell full sheets of plywood" period. I have a simple one liner too Hayward Lumber: "your crumby customer service lost you a customer". read more

Been shopping at PG Hayward Lumber for 18 years & I can't believe it has only one review & a rotten one at that. My consistent experience w. them is completely opposite ~ they are patient, very considerate & always helpful particularly as I am considered by my friends as picky, picky, picky. I therefore recommend them without reserve & hope that other satisfied customers respond in kind. Thank you, Ron Muszalski read more

I am new to the area and so I asked a contractor who had been here many decades to tell me where I can buy lumber for projects. I prefer the smaller local mom-and-pop businesses over Home Depot because I appreciate customer service... But I have been disappointed time and time again when I walk in (or the phone rings and rings and rings and I don't get a human). Today was the last straw. I stood at the counter with my items ready to purchase and 5 people behind the counter keep their nose in their paperwork, their eyes on the computer screen and completely ignored me. I had to announce to the five people behind the counter that I was ready to make a purchase before one of them looked up and asked me to walk over to him to make the transaction. I'm sure I would get better service and more attention at Home Depot at the same or better price... read more

Started a MAJOR remodel and my AMAZING contractor with KR Construction told me about Hayward Lumber. It is a quick drive from my house, always a plus but it's the employees that make it enjoyable to keep coming back. Sometimes several times in a day. Always helpful, knowledgeable and courteous. They already know my name. Oh, have to mention that their prices often bet other Monterey Peninsula lumber store... read more

Steve Haywood, owner of the store, has threatened to place a lien on our home under construction despite the fact that we are 100% paid in full for all materials purchased. When I questioned him about this, I learned that he applied my payments to a different overdue account under my contractor's name. I have a solid paper trail showing payment of each and every invoice we received. We paid the contractor, they applied the funds to the wrong account. Despite my repeated attempts to get him to rectify this situation, I was told that they can't recover the funds from this other home owner so they are doing what they need to bring in the money!!! WHAT?? What kind of business does this??? Steve Haywood told me directly that he "has 2 kids in college and employee mouths to feed" and would do what it takes to recover his past due accounts. Regardless of the fact that we are 100% paid in full! I am stunned, appalled and outraged at this business and would NEVER recommend using them for any type of project. If this is how they do business, stay away. Completely unethical. He needs to go after the customer who did not pay, or the contractor, but definitely not subsequent customers who paid in full to recover his losses. read more

I bought doors from them and they said they could deliver them on Friday. I didn't want to wait to have the factory cut the doors for installation BIG mistake. Only 2 doors made is on Friday and Karen the sales person said she emailed me Thursday night saying they needed to be back ordered She lied, she never emailed me that and why didn't she follow up with a phone call? If I had known I would of had the doors cut at the factory and saved money on the installation. Bottom line the doors are still not installed and Willie Nelson, (manager) does not return telephone calls. Try someone else for doors. Their service sucks BIG ones! read more