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    Pacific Kitchen & Home

    5.0 (1 review)

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    10 years ago

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    Granite

    Granite

    4.6(34 reviews)
    5.5 mi
    Family-owned & operated
    Walk-ins welcome

    I couldn't have asked for a better experience with a company than I received at Granite Corp, from…read morepicking out the stone, to scheduling and installation. Everyone was courteous, friendly, and professional. I am very happy that I got all of that and with a high quality product and great price. I could give you a long list of stores and contractors that could learn from you. Thank you so much. Linda B.

    okay, I'll update here since they finally installed the small granite piece for my stove backsplash…read moreand accommodated my request for first thing in the am. The 3 guys who arrived called ahead 20 min, and were super careful to measure thrice and keep measuring and using a level as the piece dried. I felt very confident watching their concern to get the piece on the backsplash in an attractive and straight manner. They could not have been more professional. I'll say it once and say it again: when you deal with the salespeople at The Granite Corporation (that's their real name not "Granite") you kind of doubt that they have a clue about what they're selling. I don't know what will happen and it takes too long for them to finish up a sale, even though they mean well. However, when the measure & install team shows up, those are the people who really know what they're doing. They are top pros. I asked Sam, my sales person, how are they going to make sure the glue holds on a vertical application, and she did not know. I asked her if I should cover my stove, and she said, don't worry (of course, I did). When they showed up, they scored the back of both my backsplash and the new piece, so more glue would be applied. They applied glue all around the perimeter (not visable). They taped the piece in place and I put a spongy rug on my stove (just in case). They said, glue sets in 10 minutes and they held it that long, and it is good to go in a couple hours when I can take off tape. I would have liked to know that there would be a little granite dust in my kitchen ahead of time, to have removed everything from countertops, but they did hold up a vacuum while they scored my backsplash, so I cannot say that I see any dust (besides my own). They scored the new piece outside my house. The treasure here is the cutting, measuring & install team. They are premium craftsmen, very experienced and know how to communicate with the public. They're the ones who should be selling the granite!

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    Granite - Beautiful Shower

    Beautiful Shower

    Granite
    Granite

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    Floor & Decor - Love the tiles to choose from !

    Floor & Decor

    3.3(103 reviews)
    0.9 mi
    $$

    I have to give big thanks to Mr. Jalen Amison, (ADM install materials) and his professionalism…read more I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and aggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. Mr Amison at the Aurora store knew return policies and courtesy to customers who are following the corporate return policies. I felt reassured that my shopping at the Aurora store was valued. Not so at the COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy. I will have Floor and Decor LAST on my list of places to shop, but if I do return, it will only be to the AURORA store.

    After shopping Menards, Lowes, Home Depot and online in search of bathroom floor tile without…read moresuccess, I finally found Floor & Decor. Dean answered my questions about current decorating trends and assisted me in finding just what I needed to help me blend my aesthetic with potential resale value in a couple of years. The price was also better than I expected. My only two suggestions for improvement would be, 1) add signage to show there was floor tile in the center of the store. I saw the sign for "decorative floor tile" but did not realize there was other, less expensive, floor tile elsewhere in a separate area, and 2) have people on the floor ask customers if they need help. I was wandering in the wrong area and 4 different employees either stood talking to each other or were putting new samples on the wall who basically ignored me.

    Photos
    Floor & Decor - A lot of options and examples are displayed to help you decide

    A lot of options and examples are displayed to help you decide

    Floor & Decor - They always have a big selection for my home !

    They always have a big selection for my home !

    Floor & Decor - Great pricing for tile

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    Great pricing for tile

    Prime Baths And Home Solutions Of Illinois

    Prime Baths And Home Solutions Of Illinois

    3.9(9 reviews)
    33.8 mi
    Family-owned & operated
    Discounts available

    Prime Baths replaced an old fiberglass shower with new custom-made panels and plumbing. We had…read moreseveral product options from which to choose. Bryce and Fernando worked very hard on the demo and install and the resulting product, finished in one day, looks great. Everyone from the company was pleasant and polite to work with, from sales to Morena on the phones, to Bryce and Fernando. The price was somewhat high, but ultimately we are pleased with the product.

    I reached out for a quote on a bathroom remodel and was immediately told they don't do "labor only"…read morejobs, which is fine -- not every company does. However, the representative (Lexis) was incredibly dismissive once I mentioned that I had already selected quality materials from Lowe's. Instead of offering alternatives or explaining their pricing structure, she claimed "Lowe's uses a lower grade of material than we do" -- an inaccurate and unnecessary statement. I had already reviewed the specs and warranties of my chosen products, which are industry standard. I was only looking for skilled installation, not a sales pitch. The interaction came across as condescending and unprofessional, especially for a company advertising itself as customer-focused. If you're a homeowner who has done your own research and simply needs experienced labor -- save your time and look elsewhere.

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    Prime Baths And Home Solutions Of Illinois
    Prime Baths And Home Solutions Of Illinois
    Prime Baths And Home Solutions Of Illinois

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    Pacific Kitchen & Home - appliances - Updated June 2026

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