What a great experience! Dan, the owner, came to our house to fix our refrigerator. Not only did…read morewe receive an extremely fair price, he explained every step of the process and couldn't have been nicer. The refrigerator works as good as ever.

Update: I had the opportunity to speak to the owner Dan and he was fantastic. Dan addressed our…read moreissues and that this is not the level of service they strive to provide. He went above and beyond to resolve the issues and make everything right. Happily going from a one star review to five stars and we will use them again. Thank you, Dan! We've had Leonardi out for two appliance repairs in the last four months, and we won't be using them again. The first visit was for a dishwasher that had stopped getting the dishes clean. After a $300+ repair, it leaked the very next time we used it, causing over $2,000 in damage. That repair should never have been done, and the technician should have advised us to replace the unit. We gave them the benefit of the doubt that he did what he thought was best and called them back for a dryer issue. This technician said nothing was wrong, yet the problem has continued. Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

Megan was very courteous, explained everything very thoroughly and efficient. This was our 3rd…read morevisit to the store and we have had good customer service each time. Their prices were better than the big box stores. They also offered the option of locking in the sales price with a deposit and delaying delivery until we are ready for them to be installed.

Benjamin spent a lot of time showing us dishwashers, explaining the differences, pros and cons. He…read moreis courteous, professional and extremely knowledgeable about the appliances. We would not hesitate to recommend Grand to friends and relatives looking to make a purchase.

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

Anvar is friendly, efficient, works clean, and at a fair price. He had the parts my refrigerator…read moreneeded with him and fixed my refrigerator fan in an hour including the needed defrost. Best in house repair ever.

Zero stars. Do not shop here unless you can pay outright for your item. Their financing company…read more"American First Finance" is awful. I bought a stove in August for 800 (included tax, delivery, components, etc). Made all payments on time. I even made extra payments. Counted my payments and realized I had already paid 966 and it was still saying I wasn't done making payments. Called to find out why it is still saying I owed a thousand dollars. Argued with the customer service until I was blue in the face. They told me I had to pay 2300 dollars.. for my stove (price tag was 686). After arguing with them they said if I pay them 94 dollars it would close up my balance. So I ended up paying $1060 on a $686 stove. It felt like a shake down. I will NEVER go anywhere near that store again! None of their customer service people could tell me why or even verify the original purchase price. If I wanted to spend 2300 dollars on a stove, It would have been a heck of a lot nicer than the basic stove I got from this place.

Purchased engineered hardwood flooring for installation. installers showed up on time. Before…read morethey looked at the subfloor, they said may need to sand it. Okay, maybe an extra $200. They removed the old carpet and found out from the office it would be $588 more. Well now I'm stuck with no floor. That much extra cost for an extra hour of work? Called the Home Depot complaint line twice and was told I have to deal with the store. Called me back once with voicemail. Called them back and was told they would check. Been over a week with no contact. Probably won't by any flooring products from them again.

Purchased 7 boxes of vinyl planks the arrival dates they told me were off by a week. The molding…read morepieces shipped a week after those. I called them to verify they were there at the store when I went to pick them up only five boxes were there. I went home called them a couple days later when they said the other box would ship, they said those boxes were there. I went there to pick them up and those boxes were not there. I had to go back a third time to finally get the boxes when I got there, they had no idea where the packages were and It took an hour for them to find them. They only use one installer for the floor. I had booked the installer they use and had to reschedule the installer for another date. I booked an appointment and on the morning of the appointment the flooring company they contract with canceled. So you're telling me they only have two guys for all of Home Depot to do flooring installs? Plus they couldn't reschedule me for the same day. The entire experience is horrible. Home Depot may offer some deals here and there and products here and there, but their service and their follow-through and customer service is horrendous. The GS flooring company I would not recommend but that's the only flooring company Home Depot uses. So unfortunately now you're stuck they've got your money and you have no recourse at this point. Customer Service has gone down the hill. No one cares about their jobs anymore. They fleece the American public in general. The American people get screwed over by corporations. Then they respond apologizing yada yada yada put some link below for you to fill out a Webform and you can't even click on it to enter any information. It's all a bunch of BS.

The only thing dependable about a maytag appliance in my experience is it's going to break and…read morepretty quickly!! 10 year Warranty lolol on parts that aren't generally the problem. Everything else will break first.that 10 year warranty is to sucker you in.

Whirlpool recommended I give them a call as they are an authorized provider/servicer in our area -…read morewestern burbs. I've called 10+ times, left voicemails, even spoke to Tracy about my range hood blower issue and no one will get back to me. Incredibly frustrated and disappointed that this is a company that Whirlpool is referring!

Great customer service today!!! Thanks for the Ascended!! Was able to get the last Pokemon box…read more Employee said "Always customer first"

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

We ordered a Samsung Dryer from Pacific Bath and Kitchen. Armando and Reuben were professional and…read moreamazingly efficient. We love our new dryer.

No complaints. I always come here for bags of peanuts for our squirrels, ha! They always have them…read morein stock. Checkout is usually quick.

This location is one of the worst I ever seen. And that's hard to say, 'cause the one in Cicero has…read moremore common sense and treats people with dignity and respect the Naperville location. I spent over $1500 was waiting for someone to help load waited 25 minutes, no one showed up. So I started loading right in the front where everybody could see me with my pregnant wife and no one came out to help. After I was finished loading my truck that took about 45 minutes, I went inside and I told the manager and he said that it's my fault that I did not wait. The respect to me and my wife was horrible. Also I understand with the holidays that they do get extra security for people stealing. We were followed around that store. The whole time trying to shop to redo our bathroom. After buying all the material and cashing out at the register, I would think that they would be respectful. And try to help after this but they did not. I can't even put in words how disrespected and sad How companies and people act to each other? Because this is it, how respectable companies should hold their employees to their standards, and if that is standards today. That is sad.I will never go back to this location ever

I have to admit, I judged Ollie's before I ever walked through the front door…read more When I hear "closeout" or "bargain" store, my mind immediately goes to digging through disorganized mountains of who-knows-what, wondering if I'll find a bargain or just leave needing a tetanus booster. So I walked in expecting one thing...and left wondering why I hadn't shopped here years ago. The store was clean, organized, and packed with recognizable name brands at prices that honestly made me do a double take. Every aisle seemed to have another great find, and instead of feeling like I was on an episode of Storage Wars, I actually enjoyed browsing. The employees were genuinely friendly, smiled, and seemed happy to help. That alone sets Ollie's apart from a lot of retailers these days. And I have to give a shout-out to whoever curates the music. Instead of the usual elevator soundtrack that makes you wonder if time has stopped, it actually made shopping enjoyable. Then I found out they have a 30-day return policy. That completely caught me off guard. I honestly can't remember the last bargain or closeout store I visited that confidently said, "If it doesn't work out, bring it back." Great prices are one thing, but standing behind what you sell says a lot about a company. The biggest surprise wasn't how much money I saved--it was how much confidence I had shopping there. Ollie's doesn't feel like a place that's just trying to move leftover inventory. It feels like a company that genuinely wants customers to come back. Needless to say, they earned a new customer. I can already tell this won't be my last trip.

A friend recommended this place and just wanted to check it out and see what they have. This place…read morejust reminds me of another big lots store. The items are a bit cheaper and they also have a rewards program too. But that's pretty much it . The cashier was very nice and friendly too.