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    Advanced Cooler

    5.0 (1 review)
    ModerateAppliances
    Closed 8:00 am - 5:00 pm

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    13 years ago

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    Allmake Appliance Repair

    Allmake Appliance Repair

    4.7(54 reviews)
    7.3 km

    I have used Allmake on 3 occasions, twice for refrigerator repair, and once for electric double…read moreoven repair. The same technician (Zoh) came each time. I was skeptical about using a repair service other than ones that were authorized by the appliance manufacturer, but the cost for Allmake to do a diagnosis was far less, and Allmake was more willing to discuss the issue over the phone before scheduling an appointment. Since the appliances were out of warranty, I decided to give Allmake a try and hoped they would have multi-brand knowledge. They were able to set up an appointment within a couple of days of my call on all three service calls. Zoh was very personable and professional and even removed his shoes upon entry of my home. On one of the refrigerator repairs (having explained the problem to Lindsay on the scheduling call ) Zoh quickly diagnosed the problem and discovered solid ice in the back and bottom of the inside refrigerator and said he may have to return after it was defrosted because he could not get to the condenser because of the ice. Instead, he said he could try to apply hot wet towels to the ice to see if it would melt enough to chip away, and it did. He brought the condenser with him (having suspected it was the issue from what I shared with Lindsay), which was impressive. After the visit, I researched the cost of the condenser online, which had plenty of 'OEM' options that were a quarter of the cost of what Allmake charged. I challenged Allmake and Zoh called and explained that the online options were all plastic inferior versions of the metal OEM, and offered no significant warranty. The condenser he purchased was through the manufacturer and provided both warranties for the part, and warranties for the service call to replace the part if defective, which I would have had to pay for to replace the cheaper version. This made me feel more confident of Allmake's commitment to quality parts and service! My double oven is all electronic with touch screen technology and had a persistent error code. I knew this potentially could require replacement of the entire control panel and might be very costly. I asked Allmake to research the cost of the panel before sending someone (considering I might purchase a new oven instead of repairing this one), and they complied with my request. Not many service providers would do this without a service visit. They called the next day and advised it was $999 for the panel, and if I went with it, there would be no charge to install it. I decided to go ahead and schedule the service call with them, hoping it would be something that would not require the whole panel be replaced. Zoh was the technician again, and I wondered how someone could have in-depth expertise in multiple appliance types, let alone multiple brands of each type. He removed the display which was a complex array of circuit boards, wires, and connectors and checked against schematic diagrams he had already pulled up on his phone prior to the visit. He found a paper thin square with micro wiring that appeared to have a loose connection to another circuit board. Like a surgeon, he carefully tried to clean and secure the connection with precision tools. Remarkably, it was successful...the oven was back in operation with no error codes, but unfortunately, after a couple of days, the error code started again, indicating it was a more complex issue. After explaining to Zoh, he did not hesitate to offer a refund, since his solution did not fix the problem. And he offered more options for me to troubleshoot. He encouraged me to call the manufacturer to see if there were any recalls, or if reprogramming the control panel (rather than replacing) was an option. After investigating, it was confirmed replacement was the only option. I researched online and found an OEM panel for less than the $999 quoted. Again, Zoh encouraged me to research the online supplier's warranty and return policy. As it turned out, there were strict rules around returns, meaning if it was taken out of the box and it did not fix the problem, it was not returnable, AND there was a restocking fee. Zoh worked with his supplier to get a discount AND their assurance that if the replacement did not fix the problem, I would be able to return it for a full refund. It's working, and with Allmake's 90-day warranty, and the agreement with the supplier, I feel confident in my decision. This level of honesty and service goes above and beyond and I will not hesitate to use Allmake for future appliance repair needs, and recommend them highly for their professionalism, expertise, and value!

    Called yesterday for no heat on dryer & Dylan repaired today! Cost of repair was very reasonable,…read morecourteous & professional! Highly recommend!

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    Advanced Cooler - appliances - Updated September 2026

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