Finally took a trip to see my parents here in Manteca and wanted to do a little get away as well…read more Husband is diamond member with Hilton so he was able to get points and upgrade with the whirlpool jacuzzi. I must say I used that jacuzzi every night. So spacious, pretty clean, sad we missed all the breakfast because we just couldn't get out of bed. Breakfast is 6am-10am. Service was nice, only seen a few other families which was nice since I like to keep to myself. Oh and my husband loved this place because it was right next to the bass pro shop, although not much around but it's Manteca. Only issue was the bathroom sink handle kept falling off if you flipped it too quickly. But nice, clean, and cozy. Will be coming back.

I really enjoyed my stay here (business trip). It offered a good breakfast. The room was very…read moreclean. The bed was comfortable. And the decor was nice. Staff was also nice and helpful.

This place is absolutely horrible and disgusting. We checked in and were immediately "greeted " by…read morethis live cockroach right in the middle of the room. I didn't feel like staying there but we moved rooms and stayed. Our stay was for 3 days. They only clean the room every other day but we asked for towels and trash pickup the 1st night and they said yes but never did it. There was 6 people in the room (me, my husband and my 4 small children). The trash piled on quick. They picked it up the 2nd night. We checked out and in was grabbing some coffee from the lobby when one of the cleaning ladies walked up to the desk lady and started complaining about cleaning a room (almost like it's her job or something!) she proceeded to mention room 211 in Spanish and how disgusting it was and how they had to pick up the towels. My family was room 211 and I speak Spanish. I told the receptionist in Spanish that they should really be careful who they speak about because that is very unprofessional. The receptionist aggressively "defended" herself and instead of being apologetic for making a mistake , she kept telling me that "she didn't say anything" I told her she went along instead of putting a stop to it and that they should spend more time cleaning the rooms instead of trash talking about guests and perhaps the hotel wouldn't have live cockroaches hanging around. The lady proceeded to get loud with me and argue and telling me I should leave , as if I made a mistake. I took her picture because she refused to give me her name and she kept telling me " I just work here, what do you want me to do" This place should be embarrassed by the dirty rooms and poor customer service given by the employees. It was ridiculous that they would behave that way and I can only imagine what else they say about guests. Save yourself the disgust and pay a little more to avoid this place. I hope the owners see this review and I will also be contacting corporate and hope they look at the cameras and see the poor way the employees treat guests. This lady should work in a basement where she has no contact with anyone else . It is obvious she hates her job and doesn't care whether guests are happy or not. She is costing the owners money and is causing them to lose business.

It was my first time staying here and I enjoyed it. It was very clean and relaxing atmosphere. The…read morefront desk are very good and friendly. I will be back for more..

Awesome softball tournament hotel! It's clean, the pool is a good size with little cabana's for…read morekeeping the team cool during outdoor pool meals, and the lobby is big with lots of tables also for team meals. With lots of restaurants and target walking distance, it's a solid option for families! And the breakfast was pretty expansive and included freshly ground coffee! Hotel staff was very accommodating and it feels safe. About 25 mins to Stockton's Billy Hebert Field and other Stockton fields so also a great option even if you aren't staying in Manteca! Highly recommend. We

The friendliest two ladies at the registration desk . 24/7 great coffee and morning breakfast was…read morevery good! Rooms were comfortable and clean. Very reasonable room rates!

Rajiv and Sajan are absolutely the best. The customer service has been amazing every time we come…read morehere we will definitely be back for more visits please bring your family here at safe the respectful you will not be disappointed absolutely amazing

This place will always have customers because of the location next to the highway and their brand…read morename, and they clearly know it. There is way too much deferred maintenance. Aside from a comfortable place to sleep with breakfast in the am, much was left to be desired. We checked into our Queen suite at night for a softball tournament, with a reservation for four. Only two towels were provided!Some of our party were already sleeping when one took a shower and we discovered neither the bathtub nor sink drained. The toilet tissue holder and soap dish holder in the shower were both loose and wobbly. There were no lightbulbs in any of the bedside lamps. Of course housekeeping would have known about all of this, but management hadn't addressed it. The next am we reported the issues and they moved us to another room across the hall and we promptly left for the tournament. After a full day of playing and watching softball in 95 degree heat, we discovered our second room lacked a drain stopper in the bathroom sink. Surely housekeeping noticed. Why wasn't it replaced? You could see a foot down the drain to where it curved toward the wall. No surprise that a drain fly appeared in the sink later that evening. Gross! We covered the drain with the soapdish. The bathtub spout wouldn't shut off. It dripped water at a fast rate the entire time. Another thing that could be a quick fix. Also the toilet ran periodically. And the security latch was loose on the wall by the door. Good luck being secure in your room! There was a gap in the wall behind the toilet around the pipe. I went to use the plug in the bedside lamp base and someone else's plug had broken off in there so it was unusable. It just felt as if no one was paying attention to maintenance and upkeep. There was only one chair in our room though we had four people. So if you weren't in the one chair the only other place to sit was on a bed. And only one person could use the table as you need a chair to use it. There seemed to be a big focus on half dividing wall and two tvs, one facing each bed but there could have been more functional furniture than two tvs, more chairs or a couch. When doors closed within the hotel, our new room shook. The hallway door to the stairwell that is supposed to keep out those without room cards didn't close well without being shoved so it was often propped open, creating a security issue. When you shove your shoulder into the door to close it, the force of the closing shakes the building and if it has been shoved closed you can turn the knob and lean your whole body in the opposite direction and still have trouble opening it. Another security issue is most parking is on the sides of the building and in the back where there is less lighting and no security and someone is always hanging out in the parking lot. Some are customers sitting near their worktrucks to smoke and some are unsavory individuals going through trash cans but either way it doesn't feel safe and secure to walk from the parking lot to the door that requires a key card. That door also doesn't close quickly behind you and resists being rushed if you pull it. The pool is a lot smaller than it looks in the pictures and it had a sheen on top of it. The kids were excited to swim after the tournament but we decided it wouldn't be here and we swam at another hotel where a teammate was staying. Signage was confusing and indicated our room was in two different directions. It also indicated ice makers were on every floor but there was only one on the third floor. We took the elevator the first night and it was super slow for only going up two floors and very noisy. There were all manner of things scratching at the elevator as we rose. It sounded like night of the living dead. Breakfast was ok. The waffles are the star of the show. Sliced deli meat was offered for breakfast one morning. Um no! Powdered eggs are meh. Coffee from the machine is meh. Aside from all that, I slept comfortably. I wouldn't stay here again or recommend this place.

Let me start off by a warning. It's the practice of this location to announce your room number out…read moreloud. I asked two different front desk clerks on different days. It's not like other locations that they only circle your room number on the paper or tell you it's on the card. This threw me off when I checked in. I've been to other locations, but this is the only location that does this. Other than that, my stay was good. Parking is free, and there are spaces around the hotel. As long as you have your room ley, you can enter any door to access the hotel, especially after curfew hours (9pm). Breakfast is included, and they keep it pretty clean. The only complaint I have about this is the juice machine for the apple and orange juice. It wasn't cold and tasted like it's been sitting in warm temp, so it tasted like it was starting to ferment. By the elevator, before you turn to it, the fitness center is there. Multiple guests used it, but space is limited, so I didn't use it. They have a water refill station and guest laundry (self-service), just almost adjacent to the elevator. They have a mini business center just by the front desk when you enter the lobby. You need to ask for housekeeping if you need one. My room was clean, so I only needed to ask for refresh once during my stay. There a mini fridge and microwave in the room. Also coffee maker. This location is convenient, it's in the middle of 2 fwy going north and south. There's a gas station literally outside the hotel and food establishments. Location was really a plus.

This hotel is advertised to be non-smoking. I was assigned to a room that reeked with cigarette…read moresmoke. The front desk said they didn't have any other rooms available and she would use some air freshener! No apology. When I checked out I told the clerk. She said she would make note of that. I suspect management is very aware of this room and maybe others? Will not be staying there again.

Our experience at Great Wolf Lodge Manteca was very good and a lot of fun. The water slides and…read moreattractions were exciting, especially for younger kids. Teens and older kids can still have a great time, but I think it's best suited for families with younger children. One thing to keep in mind is that it's expensive. Rooms can range from about $200-$400 per night on weekends and during holidays. If you want to save money, I recommend visiting in August, January, or on weekdays like Tuesday or Wednesday, when it's usually less crowded. Also, be prepared to spend extra on activities and food. Many activities cost an additional $10-$20 unless you purchase a Wolf Pass or Paw Pass, which can provide better value. If you're trying to save money, plan ahead. For example, instead of buying the 12 oz candy cup for around $10, consider purchasing the refillable kids' favorite cup and bringing your own candy from a store like Target. Small choices like that can help reduce the overall cost. Overall, we had a great time, but it's definitely not a budget-friendly vacation. If you plan ahead and budget for the extras, it's a fun experience for the whole family.

It was a wonderful experience for kiddos! Enjoying the water parks, climbing obsticle park while…read morestaying in the hotel in same location is so much convenient. It saves both time and money if you can find the good deal. All staffs at the parks, front desk, restaurants and retail shops are very enthusiastic and friendly. We loved it and are satisfied.

I recently stayed again at the TRU by Hilton for work. This time I tried checking in on the Hilton…read morehonors app like I do in other city's. Unfortunately this particular property doesn't offer digital check in. I pre-paid using a different card. The manger Jana needed to verify the same card at check in but I didn't have it. I had to use a different card to pay for room and deposit when I checked in but it wasn't a big deal because I travel with different cards. My first time meeting the manger as the front desk staff help me when I stay but she was very professional and lovely to me. I love staying here when I travel because its close to the airport, good eats, friendly staff and a great Manager in charge of this property apperently.I saw some other reviews saying how horrible this place is but they obviously tried getting away with something and cry when they don't get there way. I feel so safe when I stay here because the people that work here run a tight Ship! Thank you TRU by Hilton. -Diamond member traveler

In the past I have stayed here several times, about five months ago I went to check in and I had…read moreprepaid on the app and I use my debit card when I arrived at the hotel the young man who had never seen before needed that card that I paid with, but my card was a debit card and there was a card that they don't take so I said I already paid for the room so why do you need that card but I will give you my major credit card to go ahead for the incidentals and he telling me he couldn't do that. I said you already took the money out of my bank. It shows right here and I was showing him so at that point I asked if I could speak to the manager her name was Jenna and she came out very defensive and started telling me we don't take Chime. I said I'm not trying to give you Chime. I said I already paid for my room and she goes well. Chime prepaid and I had to correct her and say Chime is not a prepaid card. Chime is a bank. It may not be a brick and mortar but it's a Bank long story short. I just just hit rude and I just told her I'm good. I just don't feel welcome here and I just left the hotel fast-forward to today. I decided I had to come back. I decided to give it another chance it's been a while. I went in. It wasn't 3 o'clock yet which is the check-in time the room wasn't ready. no problem because it's not 3 o'clock I understood and I went and sat in my car is 96° and it's now it was after 4 o'clock in my room still wasn't ready so I decided they must not want my business. Keep in mind nobody in the parking lot no line at the desk. I had to call Hilton's customer service. They had to call and cancel true did not try to say oh we're so sorry have her come in? It's our fault. They just said yeah give her her money back counselor blah blah so what I'm finding out is that Hilton is no longer a corporation Jenna and her family own true and Lathrop and the Home whatever one further Homestead suite whatever it's called right across they own both of the hotels so they rented how they want so maybe that's how they run things in their home country but in any event very rude I will never go back if you're white you'll probably be treated well that's that that's what I'm thinking because when I wanted to be checked in I couldn't but another white couple walked in. They checked them in. They went upstairs cause I saw them and they came back down and left so why my room wasn't ready. Who knows like I said there's it's not crowded and there's no one here so I am going to file a formal complaint with Hilton corporation. Nothing will probably come of it and I'm also going to file a complaint with the Better Business Bureau and I would file with the Chamber of Commerce of Lathrop, but based on who the Maria is here and the owners of this hotel probably wouldn't do any good. That's my two cents on Tru By Hilton Hotel..

I recently stayed at the Fairfield by Marriott and had a wonderful experience, thanks in large part…read moreto Rachel B. at the front desk. From the moment I arrived, she was incredibly friendly, welcoming, and professional. Rachel went above and beyond to make sure my stay was comfortable and enjoyable. She was very accommodating, attentive to my needs, and always greeted me with a smile. It's clear that she genuinely cares about providing excellent customer service. Employees like Rachel make all the difference when traveling. I truly appreciated her kindness and dedication, and she helped make my stay a great one. Thank you, Rachel, for your outstanding hospitality!

Property was very clean, staff was extremely helpful and available at all hours, location is prime…read morenear gas stations restaurants fast food

We had an Awesome experience at the Holiday Inn in Lathrop, especially because of BETSY at the…read morefront desk! I accidentally booked the wrong location, and she went above and beyond to help me cancel it without a fee so I could receive a full refund and rebook at the correct hotel. What really stood out was how sweet she was to our grandson, Roccy. He didn't want to leave to go eat because he wanted to swim, so Betsy promised him his own pool key if he went with his Papa. Once we were checked in, she made a key for him and wrote on the Card Roccy's Pool Key! He felt so Special!! Thank you, BETSY with the nice hair, for making our check-in smooth, and memorable. You truly went above and beyond! My Grandson wanted to take a pic with you but I told him you worked the 2nd shift. So he was bummed. I told him "next time."

Drove from Oregon and decided to take a break and relax here…read more Patty: Had a lovely chat with her. Great personality and very personable. She was superb! Joselyn: Another level of incredible hospitality. She was always reachable, incredibly kind, and went above and beyond to make sure I was good. Chill vibes! Room and amenities: Clean, King bed was comfy and the room was bigger than the average. Love the fact it came with microwave and mini fridge. Location: Safe, walkable neighborhood with great food trucks down the street. That's where I got my meals for the two days I stayed. Dining: Breakfast was a delightful start to the day. fresh options, attentive service, and egg station that was right on point with sausage I will definitely be back since I travel this route all the time and I felt the price was well beyond my expectations!

Second time paying ahead of time REQUESTING a smoking room n being told they didn't have any n on…read moretop Tht asked for 100$ cash when I had already paid 80$. Y put it online if ur lying? Literally only reason I booked this disgusting place was because I wanted smoke in a room‍ dnt waste ur money go to motel 6..

Absolutely no hot water. Hair on the towels that didn't belong to us. Beds are super squeaky…read more Terrible place to stay.