I would like to thank the great service received from the following staff Betty and Ruth. They made…read moresure the stay was very welcoming and always greeted with a smile. Definitely coming back!!!!

This is a good hotel to unwind in. It's like a second home (Home2!). They have everything you need,…read morefireplaces outside, grills, burners, microwave, large refrigerator, comfortable bed and blackout curtains! The service is fantastic and they offer free meals (but being in Hawaii time, you can't wake up in time!). And the Bear diner is right down the road!!!! (You must eat there!)

If this review were based on CJ alone, I would give 5 stars. He had excellent customer service, was…read moreprofessional, helpful, and did the best he could while clearly working without enough support. But based on the hotel itself, this would be 0 stars. The room was extremely unclean. The refrigerator, microwave, counters, remote, door handle, and multiple other surfaces were dirty and sticky. My mom's room also had a blood stain on the sheets. We were handed cleaning supplies because the room was so dirty that I ended up cleaning parts of it myself. Check-in was delayed even though rooms were supposed to be ready at 3 PM. On top of that, there were barking dogs and a basketball team running through the halls making noise late at night and again early in the morning. Staff tried to excuse the barking by saying someone was near the door, but if guests bring dogs to a hotel they should not be disturbing everyone else. The office manager was also not pleasant and came off dismissive when I asked a simple question about a 30-minute late checkout. Breakfast was disappointing and below the standard I normally expect from Hilton properties. I've stayed at multiple Hilton properties recently, and this was by far the worst. CJ deserves recognition, but the hotel itself needs serious improvement in cleanliness, maintenance, and management. All the manager said was she'll talk to someone about it

This hotel is A-okay for a night…read more First the negatives: ------------------ $175 plus tax is too much for this simple hotel. $12/night to park in a suburban mall lot with tons of spaces. The elevator smells strongly of melted crayons. The indoor pool has an overwhelming smell of chlorine in the air when walk in. The water is murky and needs to be cleaned. The water is not heated much. The 2 queen beds room had the bathroom door right near the front door so they crashed together often. The sink in the bathroom has the faucet at the corner of the sink so water splashes all over the counter every time you wash your hands. The beds are a bit springy and squeaky. Not too bad but not the most comfortable. And now some positives: ----------------------- The breakfast is available from 6am-10am and includes a waffle maker, bagels, English muffins, scrambled eggs, cereal and milk, yogurt and more. It's a good spread. The breakfast area is sunny and comfortable. The staff are friendly and helpful. The location is near all sorts of shops and restaurants. It's easy to walk or drive to them.

This hotel is the best in Tracy. I always come here when I have events conferences or needed to…read morestay for pleasure. The rooms are good. The customer service is great. The sales department is outstanding. I always come here number one room service when it comes to cleaning it's always clean. I have no complaints five star. See you at my next event. Thanks to Bee and her crew.

Nice hotel. Beautifully decorated for the holidays. The beds were comfy and big rooms. Lots of…read moreparking. The breakfast was perfect with several options. If traveling in the area a good option to stay.

I thought this particular hotel was somewhat dated. The lobby and the breakfast room, as well as…read morethe room I stayed in were quite small. I've stayed at a number of other different Fairfield's, and in my opinion this one is definitely not representative of the chain. The hotel is located out at the edge of a large shopping mall, so the parking is connected and essentially together with all the other stores and restaurants that are located in the mall. The one big plus is that are many stores and a variety of restaurants within very close proximity that you can easily walk to.

This was an amazing stay. The hotel guest service staff was friendly and professional. Our room…read morewent above our expectations. We requested a handicap accessible room. It was perfect. It was spacious. The bed was extremely comfortable. Housekeeping was attentive to our needs. One of the cleanest places I've ever stayed. They have free wifi and breakfast.

I was in town for business at the various Sutter medical facilities. This was a fine place for a…read morequick work trip. I wasn't expecting much for a Best Western in Tracy but it was pretty good. The room was clean and quiet. There was ample space to work, decent free internet, in-room coffee, refrigerator and microwave. Various places to eat and stores nearby made it convenient. The staff seemed very nice. The evening receptionist was very nice and helpful with my various keycard issues. (Sorry, forgot his name. Begins with an M.) My only issue was the air conditioning. It was noisy and did not maintain temperature consistently.

Very nice place.... Clean, well organized, well taken care of! Emi, night shift manager outstanding…read morefor taking care of our personal needs with a disabled mom. Very sincere, down to earth and extremely knowledgeable. Best Western, you need more employees like Emi!

This is my fourth time staying at microtel in Tracy . Front desk always smiling and cleaning . I…read morelove how they have breakfast really early since my daughter wakes up early and loves the scrambled eggs and her milk. Also the beds are super comfy . Will keep coming back to this location because of the friendly staff and awesome rooms ! Shout out to Brandi and Nicole and manager I forgot his name and the lady with long hair and night people , awesome staff!

A solid 4 1/2 stars. I am in Tracy, and picked this place to stay for the night. The price…read more was only roughly 100 bucks on a Monday night. For what I got, it was extremely good. They had been doing renovations, and you can tell. The hotel is kept up very well. The lobby is bright and clean, and they have plenty of places to sit. The. Staff was beyond friendly and helpful. It's in a good neighborhood close to I 205, and you do have to scan your room key to get on the elevator. There is a pool and spa, they are outdoors, but they do keep them open and maintained year round. If it weren't raining, I would've loved to use that spa. They also have a guest Laundry. The room was decent sized, and it was spotless! The TV got Dish Network with a very good picture, there's a fridge and a microwave, there was plenty of lighting and lots of places to charge my gear, and the bed was one of the most comfortable hotel beds. I had slept on in a long time. Not too soft, not too hard, just perfect! The thermostat kept the temperature just right. . The bathtub had a permanent bath mat in it, but the hot water can be a little tricky. I turned the knob all the way to the left, and I was not getting any hot water at all. I called down to the lobby, and she told me that to get hot water, you just barely turn the knob to the left, like you would normally do for cold water. Basically, it's reversed. They had a good breakfast in the morning. Fruit cups, yogurt, hot and cold cereal, a pancake machine, Eggo style waffles, and two hot choices. Today, they had sausages and eggs. They also have hard boiled eggs, as well as juice, coffee. And hot cocoa. The coffee and hot cocoa are available 24 hours a day. Breakfast was very good. I had an appointment at 10 AM, and I didn't want to leave my gear in my car, so I asked them if they could extend my 11 AM check out to noon. No problem at all, they were glad to do it for me. The onlyreason I'm taking off a half star, is because of the Wi-Fi. Basic Wi-Fi is free, if you want. Full Wi-Fi, you have to pay five dollars a night. The basic Wi-Fi was just fast enough to stream video, but it was a little bit spotty. I have good hotspot data on my phone, so I just use my phone for Wi-Fi. Other than that, everything was great. I would stay here again in a heartbeat. Thank you.

A first timer to this Marriott Hotel property for a 2-Night stay from Thursday to Saturday, 9/04/25…read moreto 9/06/25. Drove down from Washington State to visit family and found this hotel at a great rate for a 2 Night/3 Day booking. Seemed like a newly built hotel with a modern feel and look. Amenities included were a complimentary Breakfast, a Fitness center and an outdoor Pool. We didn't get a chance to partake in any of those, so cannot leave any feedback for those. Decent service from the front desk staff, and workers from the housekeeping area. Parking is good, there are ample amount of spaces around the hotel building and close to I-5. Bad thing is, the water pressure in the shower is so frickin' low! Takes at least 20 minutes to fully feel like you've had a clean wash since you gotta wait a while to get all the soap off... Overall ratings: -Hotel cleanliness and accessibility -Parking spaces are aplenty -Restroom is spacious -Television has Streaming services a available - Netflix, YouTube for example 5 out of 5 ---------- A/C Thermostat and lack of Water Pressure 3 out of 5

Property was very clean, staff was extremely helpful and available at all hours, location is prime…read morenear gas stations restaurants fast food

I booked my reservation through Expedia. I arrived at 11:30 pm to find that the front desk is…read moreclosed after 11 PM and the doors are locked so you can't even go inside the lobby. I contacted the front desk via the courtesy phone in the entrance and was told that their Internet was down and they would not be able to check me in. Our conversation was cut off because the courtesy phone went dead and I had to call them on my cell phone. The same lady picked up the phone this time I could see her from the doorway behind the locked glass entrance door. I told her that the phone cut out mid conversation. She was very rude and dismissive. She never once apologized for the inconvenience or even try to talk to me with any compassion, considering I was now without a room late into the night. Her only instruction was to call Expedia to cancel my reservation and find somewhere else to stay. Her attitude alone is reason enough for me never to come back here, even if their system came back online. After checking the reviews, there is a trend of unfriendly staff at this location. I asked for her name and she said it was Letty. I would say that Letty needs more training in hospitality and professional communication.

The area that the hotel is at is a1. The food spots is all over the place. Now the internet is…read morecomplete trash here. I would not recommend the upgrade on the internet. They have stores to boot. Walmart, Home Depot and etc it was clutch.

The service was not available I needed pillows had only one pillow, needed towels, needed soap to…read morewash hands and to shower and no Tv. I ask the guy in the front he never came to give me nothing, I ask for a refund he said no. Will never go there again

I guess?? Now I can…read moresay I've stayed at Motel 6... definitely first time and the last time. My back hurts, my neck, my body... everything. The room is dirty... sheets are stained. Room DOESN'T have ac???? Things are like broken left and right. Especially the bed!!! Oh my god. We also had to wait 70 MINUTES waiting for someone to let us in.. we got in our room at 3am!!!! Wtf??? Definitely NEVER come here UNLESS it's last choice. We SHOULD'VE slept in the car... most definitely WOULD'VE been more comfortable. P.S. walls are paper thin so you'll hear everything and everyone.....

Upon entering the room, I was immediately hit with a strong, stale odor. I then discovered the…read morefollowing alarming and unacceptable conditions: * Blood stains on the wall * Burn holes in the comforter * Broken curtains * Dirty room overall with no evidence of recent cleaning * No clean towels provided * My room key/card did not work, leaving me locked out * Suspicious and sketchy individuals loitering directly outside my window Due to these issues, I did not feel safe or comfortable staying in the room. I spent the entire night awake and on edge, unable to sleep due to fear for my safety. This was not the experience I paid for, and it fell far below even the most basic standards of cleanliness, safety, and hospitality.

Now I usually don't do reviews. BUT I booked a room for the night & was only there for one hour…read more Took a shower & saw two COCKROACHES crawl out the bottom of the shower. Called for a refund of course & what do Yknow. No refunds. The guy who answered was SO RUDE & hung up the call right away. Called bookings to escalate the problem & only received $12 as a voucher when I spent $70!!!! Insane & unethical. I understand there's no refunds but why would I stay at a place that's cockroach infested?!?!? The guy goes I could've cleaned the room for you. NO! That's not the point. NEVER AGAIN. DO NOT BOOK HERE AT ALL unless you're used to being in a filthy place