Marc Kumai did a fantastic job with my real estate purchase. He kept me informed every single step…read moreof the way and was very communicative with both present items to be addressed as well as looking ahead of the curve. The transaction had some layers of complexity but I felt I was in good hands the whole way though. Marc fought vigorously to get my terms met with the seller's agent and went above and beyond my expectations.

Don't ever rent from them! A series of awful and regretful experiences!…read more First, when you go checking the condo unit with their so-called "Field Assistant" (who's name is OJ Uy) he says that unless you give him your full application fee (not refundable!) or else he will not tell you the parking stall number nor showing you the exact location of it in the building' s 6+ floors garage, (just because once you saw it's actually on the highest floor at an almost dead end corner, you very possibly would walk away and drop the idea of renting that particular unit immediately!) Second, even Marc Kumai is "your" "Property Agent" who signed on your 1-year rental agreement, for a quite decent place, in his own space, while you sign your name as the tenant/renter in a separate meeting room in the same location of their Kapiolani Office, he still does NOT bother himself to walk in just to show a positive gesture like: getting introduced by his "field assistant" OJ, who is there for the papers to be signed by both parties, or just simply saying hello, or providing a contact method for the coming 1 year just in case when the needs related to the things in the unit do occur, etc. Third, so when one month later some of the kitchen appliances failed to perform normally one by one, OJ must be so tired of getting the phone calls requesting for repairs that he all of a sudden impatiently and angrily expressed that he is right now at his second job, furthermore he lashed out by saying Marc Kumai should be contacted for such matters not him. Since then, whenever dialing Marc Kumai's, a message saying his "voice box is full" can be heard at the other end, hence the connection never actually happened. Forth, they say Marc is a very busy Chief so of course we should never expect him to be reachable at all. Instead, we should just ask for his assistants. But, guess what! Each and every young lady quit the job so quickly that a new name needs to be learned every a couple of months. Meanwhile, Marc's existence is still no more than just like a ghost even years have passed!

Mercie has been my friend, my sister, my landlord and my boss. She plays by the rules and is VERY…read moreclear in what is expected from you as a tenant. (she did not play favourites with me). She pays attention to detail, is fair, and ALWAYS pleasant. To those of you who speak ill of her...you didn't follow through on the expectations of the contract that is in CLEAR type (no fine print) that YOU SIGNED, that you should have read over again, along with her helpful to-do list before you checked out! If you can't do it right, hire someone who can. Keep in mind, Mercie didn't write the contract...it's a general RENTAL AGREEMENT used by most rental agents throughout the state...and YOU signed it, so stop whining.

Mercie is so amazing! always helpful and answered all my questions! would definirely recommend when…read morelooking for a place to rent. thank you so much Mercie!

I have been working with a property manager, Nicole Beard, for over a year now, and all I have to…read moresay is that she is amazing! She is organized, prompt, motivated, and full of the Aloha spirit! 5 stars for her!

This review is to state a violation of the landlord/tenant code when Tom Mukai, a realtor for…read moreLocations LLC, entered my rental unit. I was not informed nor was I never notified from my landlord Gavin Baer, also a agent from Locations LLC, that Tom Mukai had obtained a spare key and was entering my apartment without my knowledge. On June 15, 2026, I received a 45 day vacate notice from my landlord Gavin Baer citing that the owner needed the unit for a family emergency. Later I found out that my family was being vacated because the owner was listing his apartment for sale. The 45 day vacate notice gives me until August 15 to completely vacate the Unit. One of the conditions in the rental agreement is to have the apartment cleaned by a professional cleaner. I had a cleaner scheduled for July 31, 2026, at 9am but there was a miscommunication between the cleaning team. My final inspection was also scheduled on the 31st at 130pm but needed to be rescheduled due to the cleaners not showing up. I contacted my landlord and informed him of the problem and asked if I could schedule the final inspection on August 1st. Gavin Baer told me that he was busy that day but really needed to pick up the keys from me so another agent could take photos for a listing. Gavin stated that he was going to call me back and either schedule the picking up of the keys on Sunday Aug 2nd or Monday Aug 3rd however I never received a call from Gavin. On July 31, 2026, at around 330pm I received a call from the cleaners, who was supposed to clean the unit at 9am. The cleaners apologized for not showing up and not returning my calls and wanted to make things right. They showed up around 415pm and started cleaning the unit. I stayed at the unit and assisted with the clean up. I later removed the window screens and went down to the parking structure to wash the screens. When I returned to the apartment at around 348pm, I found a realtor named Tom Mukai standing inside of my unit while the cleaners was cleaning my apartment. I asked Tom Mukai what are you doing in my unit and he stated that he picked up the spare keys from Gavin Baer. Tom Mukai stated that he was there to take photos of the apartment for his listing. I told Tom Mukai that you are not supposed to be in the unit and Tom stated that my lease agreement ended on July 31, 2026. I told Tom Mukai that my lease agreement is still valid until August 15, 2026, and that I still have all the keys. Tom Mukai kept saying "what's the big deal, it's not a big deal". I told Tom Mukai that you just violated the landlord/tenant code and I immediately called Gavin Baer to inform him of the situation. While talking to Gavin Baer via speakerphone Gavin Baer admitted to giving Tom Mukai the spare keys but stated that he did not know that Tom Mukai would go to the apartment. I was fortunate to have the cleaners as witnesses to the whole incident and called 911 to document this incident in a police report. I also sent Gavin Baer an email stating what occurred and he acknowledged the events that took place however I never received an apology from Gavin Baer or Tom Mukai. Gavin Baer also informed me that I did not have to be present for the final inspection and gave me instructions to lock all of the keys and clickers in the apartment. After the cleaners was completed on the 31st I took photos of the unit and locked the doors. My wife and I have been renting the unit for 6 years and has never missed a payment. We raised two of our children in that unit and was expecting our third child to also be raised in that unit until the 45 day vacate notice was given.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

For those looking to sign a lease through them -They make you pay for pest control and a move out…read moreclean before your lease is up! Totals to about $450-500. If you do not provide them receipts, they take it out of your security deposit. $6/month to use their app to pay rent. The house was FILTHY when we moved in, we spent about a hundred hours working on it throughout the year and it still felt gross. They painted over roaches, rat poop, every light switch. There was a 1/2 in thick layer of grease and grime on the stove, the floors were caked in dirt. Then we spend all this time making the house liveable and we have to pay someone to do a move out clean on our own dime.

The absolute best property management company in Hawaii!!! Lani Properties has taken great care of…read moremy rental properties on Oahu for many years. I do not have to worry about anything. And am extremely appreciative to have their services. They are number one!!! "No ka oi !!!" A Big Grateful Thanks to the Lani Properties ohana!!!

Don't expect to get your deposit back. Every little detail will be scrutinized and little to no…read moregrace will be given. Clearly they have been burned one too many times by bad tennants. Unfortunately, I had to break my lease they clearly communicated with me there would be a $400 move out charge and I need to keep utilities on. I gave them 3 months notice and they waited until a week after I moved out to tell me I wouldn't get my full deposit back and wouldn't get the money I paid up front for the next month. They told me I was fortunate since I had two months left of my rent. Knowing this I could have stayed at property but since we were already moved out there was nothing I could do but accept the outcome. Two stars because Clinton (I think) was very helpful and communicative.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

They don't take care of their properties or residents at all. Our washers and dryers have been…read morebroken for over a year, and they never fix them promptly. As a result, residents are unable to do their laundry or are forced to go to a laundromat--yet they still raise the rent every year. On top of that, they send the contract renewal only two weeks before it expires, making it very difficult to find a new place to move.

This company does not take care of its residents. They are impossible to get ahold of and leave…read moretheir properties dirty. They use scummy practices to take your money. Take your money elsewhere

I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!