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    Pacific Volkswagen

    3.9 (1.2k reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

    Services - Pacific Volkswagen

    Auto battery or electrical system repair

    Auto engine repair

    Auto exhaust repair

    Pacific Volkswagen Photos

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    Recommended Reviews - Pacific Volkswagen

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    JC M.

    Great experience trading in my old Tiguan for a new 2026 Tiguan, Martin was excellent in reaching out and getting me to come in and then setting up a great deal with me. If you need someone to help you out, ask for Martin, he will make sure you leave happy.

    My new Tiguan
    Luz S.

    I had an excellent experience purchasing my new car here. Martin provided outstanding service and worked diligently to secure the best possible deal for me. I truly appreciate his professionalism and support throughout the process. Thank you very much.

    When my car was acting odd and tires felt oddly off.
    Be'Etta M.

    This dealership has some of the BEST HONEST & CARING EMPLOYEE. Had my VW Tiguan serviced and Carlos very handsome, well spoken and listened to my ever concern. Now this is key factor. Informed Carlos of my concerns. Guesstimate time frame for oil and filter tire rotation, and lightbulb change. George the MECHANIC, didnt get to meet him. But my car is driving smoothly and I can tell my the way it stops. The way I go smoothly over the small humps on the streets. I love honesty and the fact that I saved a few a dollars as well. So yes, I tipped George my change. I wanted to do more, bc I appreciate GREAT WORK, & CHAIN OF COMMANDS. I purchased my vehicle here from Jimmy Nolte who I love and yes straight forward and won't play with your money. Community come on in if you need to purchase a vehicle, get a repair, or if you're just in the process of thinking about it. We want honest dealerships. No Im not a paid for this, Im an real time life customer. True Yelper. Im giving my honest review love my Community will always give my honest review to keep you updated.

    I inquired for a simple request of a receipt of my most recent service performed at this dealership. After days of emailing back-and-forth with Martin Leon, my request has still not been answered. I even followed up multiple times with phone calls only to get patched through to his voicemail option which was marked as full and could not reach him over the phone. I am very disappointed with the overall poor customer service and lack of communication by this dealership.

    Pacific Volkswagen, 2023 Volkswagen ID4 Pro
    Bill K.

    Bought a Certified-Pre-Owned ID4 for a fair price with low mileage and was treated well. Jesus (Salesperson) and Berdj (Finance and Closing) were great! They both own ID4s which was reassuring. Berdj told me about his experiences with being an EV owner and I appreciated his frankness and down-to-earth personality, then Jesus took time out of his schedule to walk me through the basics, and customization of my preferences with the car and I really appreciated that. He also made sure i had all my necessities so it felt like a New Car experience despite it being a CPO. Overall, I'm happy with the car, and I'm happy with my experience at Pacific Volkswagen and would definitely recommend PVW to both new and used car buyers.

    Ochoa J.

    I had an amazing car-buying experience at Pacific Volkswagen thanks to both JAMES and RICKY! Also, CRYSTIE the manager made it happen with the numbers! From start to finish, they made the process smooth, transparent and genuinely enjoyable. I purchased my second Volkswagen here. I couldn't be happier with my decision. James and Ricky were both knowledgeable, patient and never made me feel pressured. They took the time to answer all my questions, walked me through the features of the vehicles and ensured I got the best deal possible. If you're looking for a hassle-free and professional car-buying experience, I highly recommend JAMES, CRYSTIE and the entire sales team at Pacific Volkswagen. I'll definitely be coming back for another VW! Also, a huge shout out to the service department. SUSAN AHN, is my go to person! She always makes it easy to drop off and pick up my vehicle when due for service. Ask for her!

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    Martin Leon was a great salesperson who worked through all of the details and got us a great deal. Thank you, Martin And team.

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    Page 1 of 32

    Ask the Community - Pacific Volkswagen

    Do they do outside repairs on Volkswagen beetles?

    They do not, they only do repairs or necessary adjustments needed for vehicle scheduled maintenance. However on outside repairs on all VW cars, I suggest speaking to Eli's Collision Repair they have two location in LA and are a major VW certified… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Pacific Volkswagen

    The entire process was seamless, and I was able to turn in my lease in exchange for a brand new Jetta Sport.

    Mentioned in 152 reviews

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    Car World

    Car World

    1.9
    (415 reviews)

    Mr Bee in finance was able to get me what i wanted!!,Easy and fast!! i would recommend this to all…read moremy friends and family.

    I drove all the way to Torrance based on information I was given BEFORE arriving, and my experience…read morewas extremely disappointing and misleading. Before making the trip, I had multiple conversations regarding the vehicle and financing. I was led to believe that I was approved with $0 down and was even given information about what my monthly payment would be. I specifically communicated with them beforehand because I did not want to waste my time driving this far if the terms weren't going to work for me. When I arrived, however, the situation was completely different. I was told I would need approximately $3,500 down. What made this even more frustrating was finding out that my credit had not even been run when I had previously been given the impression that I had been approved. When I questioned the difference between what I was told before arriving and what I was being told in person, the explanation was essentially that the people I had been speaking with were part of a "call center." That was shocking to me because, as a customer, I had no reason to believe I wasn't speaking with representatives giving me accurate information on behalf of this dealership. Afterward, I started reading other reviews more closely and found another customer describing an eerily similar experience involving the call center giving information over the phone that did not match what they encountered after arriving. Had I seen that review beforehand, I would not have made the trip. I understand that financing terms can change after an actual credit application is submitted and reviewed by a lender. What I do NOT appreciate is being given the impression that I was already approved for certain terms, making a long trip based on those representations, and then finding out after arriving that the situation was completely different. Thankfully, I did not allow the time and effort I spent getting there to pressure me into accepting a deal I wasn't comfortable with. I walked away. My advice to anyone considering purchasing a vehicle here: get everything in writing before making the trip. Ask whether your credit has actually been submitted, whether you have an actual lender approval versus a preliminary quote, exactly how much money will be required at signing, and request an itemized breakdown of all costs and fees. I was prepared to purchase a vehicle. I simply expected the information I received before arriving to match what I was presented with once I got there. Unfortunately, that was not my experience.

    Elegant Auto Sales

    Elegant Auto Sales

    4.0
    (42 reviews)

    I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

    I purchased a beautiful 2012 GMC Terrain with only 58,000 miles on it in December 2024. It was a…read moreno hassle very pleasant experience, and the price was very reasonable. The salesmen were friendly and helpful. Because the vehicle was older than a 2016, no bank or credit union would finance it so I did financing through the dealership. Even though I have good credit, they still gave me a 12% rate. I would have given 5 stars with a more reasonable finance rate. Overall I would recommend them, but get your own financing if you can.

    South Bay Ford Sales

    South Bay Ford Sales

    4.3
    (902 reviews)

    I recently purchased a Ford Mustang Mach-E from South Bay Ford. This was the first car I had…read morepurchased in over 10 years because I really dislike the car buying process. The guys, Mike Covani and Brendan Lenehan made the process so easy! I was shocked. I'm 65 so I have purchased a lot of cars in my life, and this was BY FAR the easiest and best car buying experience I have ever had. They found me the exact car I wanted, worked with me on all the bells and whistles and got me off the lot with my new car for far less than I expected to pay. I just can't say enough about what a pleasant experience it was. Everyone I dealt with at the dealership was friendly and helpful and I felt very comfortable. And I love my new car!

    I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

    Subaru Pacific

    Subaru Pacific

    4.0
    (1.7k reviews)

    My husband and I just purchased a certified used Forester. The experience was great…read more I inquired online and Josh Caldwell contacted me immediately and provided details to my questions without pressure to come in. We scheduled a time to come in, looked at a few of the cars we discussed and test drove what later became our car. Josh was transparent and professional when it came down to discussing my concerns about "the numbers" . I met Nile the manager and let's say I can see why the team here are nice. Nile was equally professional and willing to work with my concerns. Wendy in finance was nice and informative. At first I didnt want to get the full warranty coverage but she explained the features of the car and how the coverage would help save us $ in the event it was needed. They were also able to match my rate that I came in with from a different financial institution. Majorie helped close us out (Josh stayed as long as he could but we kept him long enough lol). A true team player considering we didnt start off with her but she was happy to help her colleague in the last half hour or so with us. Thank you again to Josh! We are happy with our purchase. Shout out to Nile Villanueva the Sales Manager for having a great team.

    I want to give a huge thank you to Omar Irving at Subaru Pacific of Hawthorne for your…read moreprofessionalism, patience, positive attitude, and calm demeanor. Most of all, thank you for simply being a genuinely kind person with great energy. I drove off extremely happy in my new, reliable, and fun WRX! Everyone on the staff was welcoming and smiling, and a special thank you to Yanette in Finance. I really appreciated your pleasant attitude and making the process so easy. Now I have 7 years to accidentally break my windshield, so I'm feeling pretty good about purchasing the windshield coverage. I can definitely see why Subaru Pacific is a top-rated Subaru dealer. Thank you for making this such a great car-buying experience!

    Car Lux

    Car Lux

    3.1
    (558 reviews)

    I purchased a low-mileage Lexus from Car Lux after comparing several dealerships in the area. The…read moreselection of luxury and late-model used vehicles was impressive, and the salesperson gave me plenty of time to inspect the car and take it for a test drive. The financing process took a little longer than I expected, but everything was explained clearly in the end. Overall, I'm happy with the vehicle and would shop here again.

    If you're looking to get scammed and have your time wasted, this is the dealership for you…read more We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

    Vip Auto House

    Vip Auto House

    4.0
    (55 reviews)

    Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo…read morefor a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good.

    Found this place on Carfax because they had the car I was looking for. I drove about 2 hours from…read moreSan Diego to see it, it was the first car on my list, and purchased it on the spot. So I didn't need to drive to see more cars. Nice people. Easy to work with. Kia was knowledgeable and helpful. He did not pressure me to buy and he understood my needs. He did not try to sell any "extras". I would definitely purchase from them again.

    Pacific Volkswagen - car_dealers - Updated August 2026

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