I had the BEST experience at Volkswagen Pacific! Martin is incredible and beyond helpful! Made sure everything worked with my budget and went above and beyond for me. I came in again because the rails on the roof were creating a noise. It was a Sunday and the service department was closed. Jesus came out and helped me take the racks off my new car. He was such a help! An absolute gem! Everyone here truly operates as a team and made an exciting yet stressful experience as painless as possible. read more

It has taken me a while to sit with my experience at Pacific VW. First, the sales guy was friendly and informative. I did have to wait around a bit more than I would have liked, but he checked in as I waited, so the finance team was probably just busy. The financial team was a little slow in getting through the paperwork than I was used to, but there is a lot to check and process. Overall this first part wasn't bad, but I did spend a lot longer at the dealership than I would have liked. After buying out the lease, the one finance guy I worked with called a few times late evening to get some paperwork he still needed. Not sure why he had to call at 7 or 8pm, but that's fine. When I went to pick the car up a couple days later, the service team hadn't performed the annual servicing since the finance team didn't inform them to do it. So had to come back a few days later to pick up the car. The real problems came a week after getting the car. I was in an accident and the car was totaled. It sucked, and the finance guy at VW made it worse. I needed to work with VW to close out the loan they set up with the bank, cancel out the service contracts, and possibly look for a new car with them. I would call the finance guy, and he wouldn't return my calls. He had texted me, so I texted him, and he just would respond to call him the next day. He made me feel like I was inconveniencing him, even after he would call at night to get paperwork that he needed from me prior to the accident. After weeks of the finance guy not responding and not caring at all, I gave up on him. I only called the dealership when I knew it was his day off so I would get another finance team member to talk to. The second guy was much more caring and helpful. I scheduled a time, once again on the day the first finance guy wasn't working, to go to the dealership and sign all the contract cancellations. It took a few weeks longer for the paperwork to get processed, but it finally was all resolved. After the terrible customer service upon getting in an accident, I definitely did not return to Pacific VW for my new car. I didn't even get a VW I was so turned off by how badly I was ignored and treated. He got the car sale, got his money, and didn't care after that. If I had been treated with a bit of service and care, I could have turned around and got another car from them within a few weeks. I would have thought a repeat customer that quickly would be seen as an opportunity. If not for the second finance guy finally being helpful and kind, this would have been 1 star. read more

Thanks to Crystie L. (general manager) for turning my service experience around and getting me the attention and professionalism every customer deserves. Tony and JR really stepped up as well. My hope is that they will address the poor communication issues I had earlier with other staff and keep improving. read more

This is my second time leasing a car at VW Pacific with Jesus as my salesman! I traded in my Golf GTI because I was ready to go back to an SUV. Jesus made the process smooth and stress-free from start to finish. I test-drove the 2025 Taos and knew right away--it was the perfect fit. Jesus was professional, friendly, and patient, answering all my questions and making sure I felt confident about my decision. I left the dealership not only happy with my new Taos but also with a thoughtful gift--a cute VW dog plush and a coffee travel mug. Thank you, Jesus, for making this such an easy and enjoyable experience. If you're looking for a new VW, I highly recommend asking for him! read more

Great experience trading in my old Tiguan for a new 2026 Tiguan, Martin was excellent in reaching out and getting me to come in and then setting up a great deal with me. If you need someone to help you out, ask for Martin, he will make sure you leave happy. read more

Pacific Volkswagen - Car Dealers Near Me - Hawthorne, California

I had an excellent experience purchasing my new car here. Martin provided outstanding service and worked diligently to secure the best possible deal for me. I truly appreciate his professionalism and support throughout the process. Thank you very much. read more

Pacific Volkswagen - My new Tiguan - Car Dealers Near Me - Hawthorne, California

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I inquired for a simple request of a receipt of my most recent service performed at this dealership. After days of emailing back-and-forth with Martin Leon, my request has still not been answered. I even followed up multiple times with phone calls only to get patched through to his voicemail option which was marked as full and could not reach him over the phone. I am very disappointed with the overall poor customer service and lack of communication by this dealership. read more

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This dealership has some of the BEST HONEST & CARING EMPLOYEE. Had my VW Tiguan serviced and Carlos very handsome, well spoken and listened to my ever concern. Now this is key factor. Informed Carlos of my concerns. Guesstimate time frame for oil and filter tire rotation, and lightbulb change. George the MECHANIC, didnt get to meet him. But my car is driving smoothly and I can tell my the way it stops. The way I go smoothly over the small humps on the streets. I love honesty and the fact that I saved a few a dollars as well. So yes, I tipped George my change. I wanted to do more, bc I appreciate GREAT WORK, & CHAIN OF COMMANDS. I purchased my vehicle here from Jimmy Nolte who I love and yes straight forward and won't play with your money. Community come on in if you need to purchase a vehicle, get a repair, or if you're just in the process of thinking about it. We want honest dealerships. No Im not a paid for this, Im an real time life customer. True Yelper. Im giving my honest review love my Community will always give my honest review to keep you updated. read more

Pacific Volkswagen - When my car was acting odd and tires felt oddly off. - Car Dealers Near Me - Hawthorne, California

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Bought a Certified-Pre-Owned ID4 for a fair price with low mileage and was treated well. Jesus (Salesperson) and Berdj (Finance and Closing) were great! They both own ID4s which was reassuring. Berdj told me about his experiences with being an EV owner and I appreciated his frankness and down-to-earth personality, then Jesus took time out of his schedule to walk me through the basics, and customization of my preferences with the car and I really appreciated that. He also made sure i had all my necessities so it felt like a New Car experience despite it being a CPO. Overall, I'm happy with the car, and I'm happy with my experience at Pacific Volkswagen and would definitely recommend PVW to both new and used car buyers. read more

Pacific Volkswagen - Pacific Volkswagen, 2023 Volkswagen ID4 Pro - Car Dealers Near Me - Hawthorne, California

Management ignored my formal complaint. Avoid if you value basic professionalism. I reached out to Pacific Volkswagen and was referred to a sales representative named James Le. I took the time to answer his questions and clearly explained what I was looking for. After that initial exchange -- nothing! No follow-up, no update, no acknowledgment of the conversation. I followed up by email asking whether he had decided not to move forward. That message was ignored too. I get it -- not every deal works out, and not every customer is the right fit at a given time. That's business. What's not acceptable is being left ignored after engagement has already begun. A simple "we're not able to help you right now" takes 30 seconds and preserves your reputation. Silence doesn't. I then escalated by sending a formal written complaint directly to dealership management. That was also met with complete silence. No acknowledgment, no apology, no effort to make it right. Car dealerships run on trust and repeat business. The way this was handled tells you everything about how this dealership views potential customers once they decide you're not worth their time. If you're looking for a place that treats you like a person -- look elsewhere. On the bright side, Galpin Volkswagen were more than happy to help me. If you choose to work with them, ask for Brian! Tell him I sent you. read more

I've been getting my car serviced here since i bought it and even though its a bit of a drive for me, I wouldn't take it anywhere else. Taidy is the best. I usually schedule my service online and she gets me set up. This time I was desperate because I could hear my brakes . I called her in the morning and she scheduled me to drop my car off by that afternoon. All the service people are great. As soon as i walked in they asked if I needed any help or if I was being helped. This is what good customer service is about. Bring your VW here. It'll be worth the drive. Nice clean waiting area. Fresh coffee. read more

As we pulled up, we had Martin Leon approaching us right away and in less than 2 hours we walked away with a brand new car. Such a pleasant experience. Martin is such a sweetheart and a professional. Definitely check this dealer out and if you can try to book an appoinment with Martin, do so. This is our second VW car bought at this location and both experiences have been amazing. read more

I had an amazing first experience with my lease at Pacific VW. James was the best salesperson I could ask for. He made the process seamless and I got everything I wanted. Berdj in the finance department was awesome and explained everything thoroughly. Shoutout to the entire team for my experience today! I left with no regrets and a very happy new VW customer. read more

The customer service was fine, but like all dealerships, you take your car in for a recall and they're suggesting thousands of dollars in work. The added bonus here is that you get your car back and it smells like a frat party. Not sure what's worse: explaining to my kids that the car smell is marijuana, or the idea that someone was high when they "repaired" my car. Will contact corporate. read more

I had an amazing car-buying experience at Pacific Volkswagen thanks to both JAMES and RICKY! Also, CRYSTIE the manager made it happen with the numbers! From start to finish, they made the process smooth, transparent and genuinely enjoyable. I purchased my second Volkswagen here. I couldn't be happier with my decision. James and Ricky were both knowledgeable, patient and never made me feel pressured. They took the time to answer all my questions, walked me through the features of the vehicles and ensured I got the best deal possible. If you're looking for a hassle-free and professional car-buying experience, I highly recommend JAMES, CRYSTIE and the entire sales team at Pacific Volkswagen. I'll definitely be coming back for another VW! Also, a huge shout out to the service department. SUSAN AHN, is my go to person! She always makes it easy to drop off and pick up my vehicle when due for service. Ask for her! read more

Pacific Volkswagen - Car Dealers Near Me - Hawthorne, California

The dealership has Very unprofessional sales and service crew. BUT! They also have some really awesome service workers who will give you an under the table cash price to fix your car at their personal home read more

Had a great experience getting a new car! Martin was our sales guy and he made the process smooth and enjoyable. Me and my fiancé are proud to be apart of the VW family. read more

Great experience and Team here. Martin Leon is the ultimate professional explaining things clearly and communicating effectively and efficiently. Ask for him when you head to the dealer! read more

Carlos is so nice when you pull in! It sets the tone (no one wants to get their car serviced) it puts you in a good mood! Marisa and Carlos are so personable and professional - you feel heard and taken care of. Bravo to the only VW location I actually enjoy and I've been to them all! read more

Great car dealership experience! I have been looking for great deals on EV car and was so lucky to find Pacific VW . They offer a fantastic deal! We had a pleasure of meeting Martin Leon! He's a very good person & great salesman! He was honest, punctual and dependable! we were treated very well! He made the process of Leasing a car smooth and efficient ! This dealership is a gem in Southbay! Please check them out! They will not rip you off like other dealerships but they will treat you with outmost respect! we are blown away and so impressed with all the staff Especially our favorite, Martin!!! thanks everyone! I'm Loving my new ID4!! read more

Martin Leon was a great salesperson who worked through all of the details and got us a great deal. Thank you, Martin And team.

After my car was stolen, i was both dreading the process of having to find a new car and kind of excited. We did tons of research, watched a millions of videos before we narrowed down what we wanted. In the process of narrowing down, I think I walked into this dealership like 3 times. The first time I met James, and explained I just wanted to sit in the car to see if my husband would fit, as he's tall with knee issues lol. He didn't judge me just grabbed the keys haha!! The second time, I wanted to bring my hubby to see if he fit for real for real. He did!! We took a test drive but Hubs had more research to do. Now, we finally narrowed our choice down to the id.4 and it was time to pick one and test drive IT, but James was out that day. He still made sure I was taken care of by Chris! We tested a car, but didn't love the color. They had the same model getting ready to be put on the floor but didn't know when it would be ready. This is where the Sales Manager Jen comes in. I SUSPECT she had a hand in making sure that car went through the process quickly so we could see it, but they are too classy to admit that so who knows? All I know is that the next morning bright and early I had photos of the car and I knew it was the one! We came in the evening, and gave it one last spin and handed over our credit card. We got through the finance process quickly and I got to come home with my new vehicle last night plus a few extras ;) Imust say that out of all the dealerships we visited, they were the most professional, honest and helpful. James, Chris and Jen not only worked as a team to make sure I got the best customer service, I walked out with the car I wanted, at the price I wanted and thats priceless. So proud to be part of the Pacific VW Family! read more

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Me and my wife found the car online, I was lucky that Martin León answer my initial call, once at the dealership Martin took the time to show us the vehicle and very patiently explained all the features and and cleared all of our concerns on the 2025 Tiguan, he actually convinced us that was a great deal, thanks Martin! read more

Pacific Volkswagen - 2025 Tiguan r line - Car Dealers Near Me - Hawthorne, California

I had such a great experience with Jennifer and the rest of the Pacific Volkswagen crew. I went on a Sunday to get some information and test drive a couple cars with Jennifer. She was so knowledgeable about the vehicles and process and also answered all our questions. Jennifer was not pushy and that worked so well with my personality.  I had gone to a handful of dealerships that day, but I was the most comfortable at Pacific Volkswagen.  The next day I went back and leased my Tiguan and I love this car! I previously drove a sedan for 20 years and was a little apprehensive driving a larger car. But I got used to it in a couple days. I can't recommend Jennifer Robinson and the rest of the Pacific VW crew enough. Thank you, thank you! read more

ZERO STARS FOR THE SERVICE DEPARTMENT! Worst service department ever! Rude and dishonest. We got a second opinion elsewhere and found out they were lying about the work we needed to have done. Saying we had multiple leaks when that wasn't the case. Go anywhere but here to have your car worked on! Got the work we actually needed done for a fraction of the cost. Also, they could at least be nice if they're trying to rip you off! read more

My check engine light was on on my new 2024 GLi with under 4k miles. Tried to call to make an appointment and no one would pick up so I made one online, no problem. Only AFTER I got there, did they tell me that it would take 2-3 days to diagnose the issue. The dealership is 8 miles away from my home and work and the closest VW dealership at the moment. I'm not sure what the point of making an appointment is if they can't look at your car for 2-3 days. Shouldn't they be limiting appointments to cars that they CAN actually service? I can't be without my car for 2-3 days since I have to take and fetch a child from school. They were unhelpful and now I don't know how to get my car fixed under warranty. read more

BUYER'S BEWARE!! I purchase my vehicle on 7/31/25. I had a great buying experience with Mr. Armin. Great salesman. The problem was when I went into finance. While in finance I met with Mr. Byron Zulueta. At first everything was going well until he showed me the purchase price breakdown. As I was reviewing the breakdown I noticed the APR was 2% less than what I was originally told. When I asked Mr Zulueta, he said he can give me the lower APR but I'd have to add an extended maintenance package. Not thinking, or focusing with the excitement I agreed. Yes, MY bad. On 8/4/25 I emailed Mr. Zulueta to cancel the extended warranty. Mr. Zulueta confirmed and said it would take 30 days for refund to be issued and it would be sent to the finance company. As of today 11/30/25 finance company has not received the refund. I take responsibility for agreeing to purchase the warranty but if I wasn't told I HAD to in order to receive the lower APR I wouldn't have purchased it. read more

I had the opportunity to work with Pacific Volkswagen. It was a pleasant experience I must say. The sales person, Martin Leon, from the first experience, looking at the car inventory to the final event of driving away with my choice, was the best, he was great. A true gentleman who did not push or pressure me. He was knowledgeable, personable and helpful and he managed expectations with professionalism. I am a retired sales professional myself so I expected to be handled like most car people do. Much to my surprise he was very helpful, patient and polite. We finished our business and he introduced me to the financial guy who also was patient and professional. I recommend giving this dealership the opportunity to show you and sell you a car. Ask for Martin Leon, you won't regret it. I love my SUV read more

I was looking for a car for my 16 year old daughter and found a nice VW Golf online. So, I made an inquiry and James Le responded. My work requires a lot of time from me so I needed to do mst of it online James made it easy for me, sending me carfax and photos and answering questions. When I arrived to pick it up the car was up front and ready to go and all my paperwork was done electronically before arrival. James made it really easy for me. Looking for a new or used car James is the best. read more

1 Star - Unsafe vehicle, dishonest sales tactics, zero integrity This dealership is the definition of "sell first, disappear later." Within days of purchasing my vehicle, the brakes began making loud, disturbing noises -- the kind that immediately signal something is wrong. I reported this right away and was dismissed, told everything was "fine." It wasn't. Anyone with basic automotive knowledge would know these brakes were not normal, which means the issue either went unnoticed due to incompetence or was knowingly ignored before the sale. James Le, the salesman, was more than happy to push the car out the door, but the second a safety issue came up, his interest vanished. He showed no accountability, no concern, and no honesty -- just the classic behavior of someone focused on commission, not customer safety. Selfish and greedy is the only accurate way to describe it. Selling a car with brake issues and then refusing to acknowledge or address them afterward is unacceptable. Brakes are not cosmetic. They are a core safety component, and this dealership treated them like an inconvenience instead of a serious liability. If you're considering buying here, understand this: once the paperwork is signed, you are completely on your own. This dealership does not stand behind their vehicles, their word, or their customers. Do yourself a favor and take your business elsewhere -- or at the very least, get an independent inspection before buying, because trusting them was a mistake I won't make again. read more

I would like to be yet another reviewer praising the sales department at Pacific Volkswagen. Jesus was patient, caring, and thoroughly answered any questions we had. The atmosphere at Pacific was pressure free, which is both rare in the industry today, but very much appreciated. And a big shout out to the General Sales Manager Crystie, whose expedient follow through and assistance proved exemplary. I would never consider the purchase of a Volkswagen anywhere else! read more

Avoid leasing from Pacific Volkswagen at all costs. I came in 6,000 miles UNDER my mileage cap and was still told by Jennifer and Martin that my car had "no equity" and was "worthless." That's absurd for a low-mileage SUV in today's market. When I pushed for options, I found out why: Volkswagen hides fine-print rules that block you from selling your own leased car to anyone else. They trap you so THEY can take the resale value, even when the car is clearly worth more. So my choices were: keep paying for a car I'm done with, or pay the remaining balance just to walk away. Predatory, deceptive, and zero customer respect. If you value transparency or fairness, do NOT lease from Pacific VW. They will make sure you get nothing while they take everything. Bunch of ass clowns over there. read more

I purchased a car from here if I could return it I would ! They have me the run around about when my car would be ready after I brought it in full I accidentally over paid them they acted like it was so hard for them to give me my money back I'm very upset I went there. Vontae was not helpful At which is the manger! Be careful coming to this location ! read more

Bought a 2019 Volkswagen atlas from this dealer a year ago and have had nothing but problems with it. 1. The steering wheel locks the car out so it won't start 2. The seat manually moves while driving it 3. it stops on the freeway at high speeds without any warning lights It has been in and out of the shop multiple times and Volkswagen still isn't taking accountability for it. The car is stopping at dangerous speeds has thrown multiple people from the driver's seat. The manager was in the car when it happened on a driveway and stated it is a safety feature. We have completely shut off the feature, and it still does it. Being in a car and having it stop to have a car hit us from behind isn't a safety feature I can't file for the lemon law because the car is to old. I can't get a fraud auto attorney because the corporation refuses to put anything on paper. (But they will happily let me bring it in f to have it appraised for a cheaper price, for me to buy a more expensive vehicle because "I have good credit") The sad part is the manager told me he was going to get in touch with Volkswagen to let them know how bad the car is, I believed him. He will no longer answer his phone for me. So, I have to drive down to the dealership to get anything done, we live 35 miles away from this place so it's not always easy to get to. Volkswagen says to take it up to BBB so I did. Apparently, BBB can't get ahold of them either, so they just drop the case. I wasn't asking for much, just to keep my family safe. I have few options left I just know being upside down on a lease is not one of them. read more

I couldn't of asked for a better car buying experience. My first interaction with Martin Leon was spot on. He was knowledgeable and helped me determined what was the right SUV for me. After I chose a 2026 Tiguan SE, my expereince got even better when I met with Aaron Acosta, the sales manager. No pressure at all, just a "how can I help you?". It was a breath of fresh air after having a terrible experience at Kia of Carson. I would highly recommend you connect with Martin and his team to get your next car. Thank you both very much. I love my SUV! read more

Whew, talk about a quick and easy experience with the Service department. Marisa Garcia was my rep and she was great. Fully transparent, not pushy, gave me all my options and all the information I needed. A true sweetheart. read more

We just got our new Volkswagen Atlas with the help of Martin Leon, and I can't say enough good things about the experience. From the moment we met him, Martin was warm, personable, and easy to talk to. He listens, answers every question honestly, and really knows his stuff. He has a very positive attitude and willing to go the extra mile. He and Jennifer (Floor Manager) did everything they could to make sure we drove away in the car we wanted, without ever making us feel pressured. If you're looking for someone who's genuine, knowledgeable, and will actually make the car-buying process enjoyable, Martin Leon is your guy. read more

We just bought a Certified Pre-Owned VW from Martin Leon. The whole experience was exceptional. He was very informed about the car and its features as well as the warranty options and benefits. We have purchased many new and used cars in our life but this was one of the easiest and most enjoyable we can recall. I will definitely be recommending Martin and the whole team at Pacific VW to all my friends. read more

TERRIBLE customer "service"!! The team there, as well as manager Tony Cruz refuse to provide service to existing customers. I bought a brand new VW Atlas which is having several technical issue since the beginning (I bought it less than 2 months ago - it is brand new and should not have any issues), it is obviously under warranty and I read that several customers are having the same kind of issues with their new Volkswagens, no matter if they are Atlas', Taos, Tiguan, etc. but Pacific VW refuses to provide service and fix the issues, even though the car is under warranty. Stay away from Volkswagen!! Great company in Europe (origin), terrible company and products here in the US, Volkswagen Group of America. Bad reviews for their cars, their service, the same technical issues all those cars are having here and then even refusing to fix those issues. Got to sue them for selling malfunctioning cars and refusing to fix problems. 0 stars, 0 customer "service", very arrogant read more

James Le was the BEST! He made this process so smooth and stress-free. Upon walking in I instantly felt taken care of. I was not hassled or pressured to buy anything extra. I love my new Taos! read more