My husband and I had the pleasure of renting a home from Jodie's company, Professional Property…read moreManagement, for the past three years. When we were initially looking for a home, we wanted something a little further from Travis AFB since I was doing my rotations in Sacramento. Luckily, they had a house for rent at about the halfway point to make my and my husband's commute tolerable. We spent our first couple years of marriage there and even added to our family, so we were a bit sad to move. Jodie is professional and very prompt with communication. If we ever had an issue, we just had to either call or text him and it was handled within a reasonable time frame. He was in close communication with the owner as well, which is likely why things were taken care of promptly. When we had issues with our bank transferring our rent, we also communicated that with him, so we were able to just drop off a check instead. We were able to make some temporary upgrades to the home while renting with them as well. We added a smart thermostat and a doorbell camera without any issues. My husband and I were sure to re-install the existing doorbell and thermostat upon moving. Since we moved from the Bay Area towards the Sacramento Valley, we were able to rent a home for the same price (if not cheaper) as the apartments and some townhomes by the surrounding areas of Travis AFB. That being said, we got the best bang for our buck in that regard. Even with the extra expenses of having a house, such as hiring a gardener for biweekly maintenance and trash & recycling pick-up, the price for renting was still more than reasonable. Overall, we are very pleased with our time renting from Professional Property Management. We had a cozy stay at a wonderful home that we kept up to the best of our ability. Thank you for the amazing rental experience!

We rented a home in Suisun City for four years (Nov 2020 - Nov 2024), managed by Joe. We couldn't…read morehave had a better experience. Every time that we had questions, they were answered quickly and to our satisfaction. The few times that we needed maintenance, the handyman was scheduled straight away and fixed whatever had to be done. The negotiation of our rent amounts were handled very much to our satisfaction. We are active duty military, and only left because we have to sent to another base. Should we return to Travis AFB we could only hope to have a property manager as helpful and responsive.

I rented a duet style house with them for four years. The property management company was very easy…read moreto deal with and reporting issues was painless. The house was aging and had problems, but they worked with me and even helped me out when I locked myself out of the house before work early in the morning. They checked the smoke detectors every two years, offered to replace any moldy caulking in the shower, and hauled away the refrigerator when it died.

We have been renting our house from Camilla for 6 years. They have always been good with us about…read morescheduling for needed fixes. No complaints here! Thank you!!

RENTER BEWARE!!! I am a qualified homeowner with a 760 credit rating and more than enough…read moreverifiable income. I paid application fees and submitted a complete application NINE days ago. What has followed is a frustrating disaster of non-communication and some sort of game playing. I have been told repeatedly that my application was completed and being sent to the manager repeatedly, only for them to come back and ask for the same information that was already given. I would call to follow up and the Application Specialist would not return my calls. When I finally called back and insisted to hold for him, he would get on the call very disorganized and try to insist he was waiting for me to send document. Then I would tell him exactly when they were submitted, then the next day they would invent some new arbitrary request To intentionally delay the process. They systematically and seemingly intentionally kept me on the hook for nine days until admitting that they rented to someone else! It gets better... they are refusing to refund my application fees!!! Best case: their staff is disorganized and unprofessional. Worst case: there are some sort of shady business practices that are holding would-be renters hostage while they play games. If you are considering listing your home with these people, I would highly suggest that you look elsewhere--I'm not sure they are capable of getting tenants through the process.

This review is for the homeowners that wants to find a property management company to manage their…read moreproperty. RPM managed my property for 10 years. I decided to terminate their service for the reasons that I listed below. 1. During the vacancy period from May 2024 to August 2024. They are using a lock box to store the key to show my property during rental posting period. Anyone contacting them can go to my property themselves alone, without supervision, and I was charged $301.25 for 29 billing days for the PG&E bill for the month of July. I asked RPM why a vacant property's PG&E bill is higher than my PG&E bill for my own house, and who was in the property. Their response was "The owner is responsible for paying for the electricity bill. There was no camera system so we didn't know who was there." I received PG&E bills with an unusual amount for two months, for June, I was only paying $51.26 and that seems a reasonable amount for a vacant property. 2. I paid a total of $418 for a crew to come weekly to take care of that during the vacancy period. I received 3 notices from my property HOA regarding the fact that the landscape is not properly maintained. When I checked with RPM, this was their response, "the landscaper was going to the home every other week and cutting the grass/weeds but he was not watering the lawn as that is something that should happen more frequently than every two weeks, especially with the heat in Pittsburg," My new property management company found out that because the water system never worked which RPM never brought this up to my attention. The water riser and main shut off valve are corroded and don't work properly. 3. I paid $715 for deep cleaning. However, when I went to my property on June 1, 2024. The property wasn't clean and trash was on the floor, sink and toilet were dirty. They are already showing my property to public. I did notify them for the issue, they said they will send someone to do another cleaning. But the fact that they posted my property to the public when it isn't ready to show. They failed to do a good job on manage my property. They have to keep lower the rent amount they listed because no one wants to rent the property with the condition that are showing (check pics), 4. Sending me an invoice to pay for another property located in another city. When I inquired, they said the vendor made a mistake sending them the wrong one. So, they are not reviewing the invoice when they sending it to the owner and asking them to pay. Unbelievable! I saved all the emails and invoice and reported to BBB. 5.They were either not knowing the contract well or lied to me when I ask if I can terminate their service. I spoke to the manager in beginning of September, 2024 regarding the PG&E billing issue. When he refused to find a solution, I ask if I can terminate their service. He first said, "yes". Then when I asked if that will affect the new tenant's lease, he then said, "oh if you have to terminate the service now, you have to pay us 12 months management fee as a penalty because you just renewed the tenant lease." They sent me an email saying that they will remind me next year at the same time to terminate the service. After I review my property management agreement, I found out I only need to give them 30 days' notice to terminate their service which I did right away. Their lack of knowledge in their professional area and failed to review their contract before provides an answer to their client have totally lost my trust for them to continue manage my property. 6. There are lots of issues that my new property management company had found after they took over. I had filed a complaint on BBB. Thanks for reading this long review. There's a lot more but don't want to waste everyone' time to read more. I hope this will help you to avoid the headache that I had with this company.

I never expected to be a landlord and have no experience, but had to rent my house. Mary and Tim…read moreShaw, owners of PMI In Fairfield, California are the Gold Standard of property management. Their expertise left me with 100% peace of mind. They take care of your property on a personal level as if it were their own home. They are always available to discuss your concerns. They take care of setting up repairs, communicating with the tenant, using state of the art technology via portals, and a multitude of other services that leave you free of worry. Whether you are a first time or seasoned landlord, PMI offers the quality service you deserve. D. Wedlake

Contacted them with a few inquiries, the approach was not very welcoming. They sounded pretty…read morearrogant. Then I reviewed how they responded to the reviews on their page. I think their tone is snarky and unprofessional. Therefore taking my business elsewhere.

I wanted to share my experience in case it can spare someone from a bad one. Jim was the property…read moremanager in charge of a property in Woodland, Ca I was looking to rent (1243 Arriaga Way). Essentially all communication with him was through email and in one he casually mentioned he has been getting hacked big time which I should've taken more seriously. I ended up losing $2,500 because his email apparently got hacked again and a fraudulent contract was sent to me. Not blaming anyone however I'm having a hard time understanding why the company hadn't tried upping their security if they've been having hacking issues in the past. After the incident, he didn't try reaching out which I think is weird. If you are going to work with this company/people please please be careful and vigilant

When I hired this agency, I thought I was going to receive better services. The person who is in…read morecharge of helping us with the process of renting our house (Kelly), is very low on her professionalism. When she sends me a message she uses sarcasm and rudeness. Just be careful if you decide on hiring this agency.

I love the team of employees at Solano Property Management. Jennifer and Charlene have been very…read moregood at prompt responses and quality service request. Thank you for your support and for helping make my rental experience more enjoyable. Good Job

Ehhh... SPM had a couple houses I was interested in when I was searching for a rental. The times…read morecan be a bit difficult. I think they stop checking out keys at 3:30pm. They don't have weekend hours if I recall. One of the houses the receptionist literally asked for the key back when it was in my hand after copying my ID and writing down the info to check it out. Someone else just approved for that house. I don't know why I was even allowed to check out the key at that point. That was very disheartening and felt unprofessional and awkward. Since I was there I decided to scan their listings and check out keys for another house that was also listed as part of the same neighborhood at the first house and that was move in ready. As I'm following the GPS instructions this description was not accurate. The listing said Green Valley but it was taking me to the Cordelia hills on 680. Sure enough this house was in Cordelia. This house was not in move in ready condition. The toilets were black (not cleaned). The garage door had a huge dent. The sliding door to the backyard was so sticky I got locked out and had to re-enter/lock up by walking out the yard to the front door. The receptionist asked how it went and I was honest. She took the time to write down my comments. So there's some points for that, although I'm not sure if anything was done to fix those issues before the next tenant moves in. A couple days later the first house was back in the listings. I guess the approved applicants backed out. I checked out this house and was happy with how clean and well maintained things appeared. I believe it was a first time rental. So I guess the house condition depends on the owners or how long it has been a rental? So we applied. The application process was stalled and died because SPM could not reach my previous big-box landlord. So I guess it's good they really check. (I also got a call from my HR to confirm.) But it feels scammy they never followed up after telling us they were waiting on the other property management company. Based on these experiences I would not recommend SPM.

Daniel the maintenance supervisor is responsive Speedy and…read moreprofessional Checks a few times a week is everything working ok and if there's anything ya need done or something as simple as a Hello Goodafternoon

The Henley response time and quick action to address this mold issue. This can cause serious health…read moreconcerns for my family and I. We took photos and videos to use later if required. It was reported multiple times and The Henley failed to address this issue. We rented out an inhabitable unit and a violation of maintaining habitable living conditions. If this happens to you, look into the Local Health Department or Housing Authority: File a complaint with your local health department or housing authority. They may be able to inspect the premises and issue notices or citations to your landlord if violations of housing codes are found. I will not recommend this place to anyone and if anyone replies "sorry." How about using sorry in action and fixed the mold we kept asking you guys about. Actions speaks louder than words. There were more issues with them, but I won't disclose them. After all I forgive any and all of you, but what you doing is not right. So said that humanity has thrown out ethical and moral is less important than doing the right thing. I'll pray for y'all to also think more humanly and with a loving heart rather than business and profits. Jesus christ loves you all.

It is with great sincerity and appreciation that I offer this review for Solano Property…read moreManagement. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise.

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried…read moreto submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive.

I have been a resident/owner of my condominium for approximately 35 years…read more Collins is the best Property Mgmt Company that i have dealt with in all these years. They are prompt to reply and take care of the issues at hand. I couldn't be more satisfied. Thank you Chris and Amelia! You rock!

I have been a resident of this condominium community for nearly thirty years. Over that time, I…read morehave witnessed prolonged periods of deferred maintenance, frequent turnover in property management, and ongoing issues with board governance. These challenges have included inconsistent decision-making, lack of proper vendor vetting, and, at times, actions that appeared to benefit select individuals rather than the community as a whole. Given this history, the current state of the property reflects the cumulative impact of years of mismanagement and difficult financial decisions. Addressing these longstanding issues is no small task. Since engaging Amanda Meng and her team, including Amelia, I have observed a meaningful shift. They have taken on the significant responsibility of navigating and correcting years of operational and financial challenges. Their efforts require not only technical expertise, but also resilience, professionalism, and strong leadership. I would like to commend Amanda and her team for their dedication, work ethic, and composure under pressure. I have personally witnessed Amanda handle highly challenging situations with professionalism and calm, even in the face of disruptive and inappropriate behavior during meetings. Her ability to maintain focus and decorum in those moments speaks to her leadership capability. Her role is demanding, requiring the ability to manage competing priorities, anticipate issues, and operate effectively under pressure. These are qualities I recognize and value from my own professional experience, and I see those same strengths reflected in Amanda's work. In my opinion, Amanda demonstrates a level of capability and potential that is both rare and valuable. I strongly support her continued role and efforts in improving the management and future of this community. Susan Schustak

Had a great experience with the showing and application process. Everything was smooth,…read moreprofessional, and well communicated. I really appreciated how responsive and helpful they were throughout. Thank you!

CAUTIONARY OFFER…read more This isn't a complaint, but rather a cautionary tale for those who want to move forward in the application process. I found it to be a bit misleading, and not as straightforward as it seems. First, ensure that your income before the application date meets the 3.5 income requirement. Secondly, they request a deposit, which shouldn't be asked if the application is gearing towards a declined decision . Yes, the funds are refunded, but why ask for a deposit if you know the application will be rejected? Lastly, what's the purpose of processing applicants through the application or pre-approval process if you're aware of their circumstances beforehand? The application fee is $40.00 per applicant. Again, this is merely my personal experience. Since I am at peace with the fact that I will not be reconsidered in the future, I feel comfortable sharing this information with complete transparency.