Way overcharged for a small package. Filled out the form online and never received a response about…read morethe problem. Will never use these people again, ever.

Inconsistent Service & Unacceptable Attitude…read more I visit this UPS Store regularly, and every time feels like a gamble. Some days the employees are friendly and helpful, but more often than not, I feel like I'm walking on eggshells. Today was by far the worst experience I've had. I walked in with returns while an employee--either Kirsten or Kristen--was vacuuming. From the moment she approached me, her attitude was hostile. No greeting, no professionalism--just a sharp "How can I help you?" in the most irritated tone, as if helping a customer was a burden. I'm sorry, but if stopping vacuuming to help a customer is such an inconvenience, maybe this isn't the right job. This kind of treatment is completely unacceptable in any customer-facing role. If I had another option in town, I would take it in a heartbeat. This location seriously needs to work on customer service training. The attitude from this employee was rude, uncalled for, and honestly embarrassing for a national brand like UPS. Do better

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

This Husband and Wife team have helped me out twice now with a FedEx delivery. Quick and very good…read moreservice. I can always rely on them for the answer to my shipping problems. Very friendly. Rocky

Kat was so helpful went out of way I would recommend UPS store in Gulf Shores thanks again Kat fast…read moreand easy mailed 2 packages cost nothing with my shipping label

They were quick with my Amazon package return. But a smile, hi, and a thank you would make me want…read moreto come back.

Always an excellent staff that is knowledgeable and efficient. My go-to for Fed Ex shipping neeeds.read more

I've been to this location twice within the last week. The first time I came in I needed to get…read moresomething printed really quickly and leave (I had to be someone at 11 and it was around 10:40ish) Carlton greeted me and helped me get what I needed and I made it on time. The second time I went in Carlton was there and once more saved the day with his quick thinking skills!! HUGE thank you to CARLTON!!! Lacey was also there with Carlton and I overheard her helping a customer with a new machine. She was a book of knowledge. You have such a great team at this location. Thanks for all that you do!!

I asked them to help me make a laminated book and they went above and beyond to make sure I got…read morewhat I needed in a timely manner. No complaints!

A business earns a 5+ when they treat customers with so much kindness & show compassion! That's how…read morethis place stood out for me amongst other printing/shipping business, especially well known chain companies that just treat you like a number vs a person. So a week ago, I stopped by to mail an important letter and buy one stamp. This was my first place and found it as it was right next to the NiBrow salon where I had an appointment. But that day the weather was crazy. It started pouring rain and the day was just gloomy that this business lost Internet connection when I was there and was unable to purchase my 60 cent stamp. I forgot the name of the gal and gentlemen, could have been the owners, but they were so kind and understanding that she went ahead and gifted me the stamp. It meant so much to me! I told her I would go back and purchase an entire book stamp. I love supporting small businesses, specially when they place great value and Customer Care. The service requested was above and beyond. I'm definitely going back and highly recommend for any printing and shipping services. Thank you!

Very helpful.. It was my first time there .. Good customer service people. I would definitely go…read moreback..

Pack-N-Ship has the friendliest, most efficient shipping places you will find. Ms. Shelia and her…read morestaff and super kind and always smiling. They can package your shipments with the greatest of care and find the best way to ship it whether it be a quick shipment or the cheapest way to send it for your budget. Try them, you will definitely go back.

This place will no longer accept packages if you bring them in with a pre-printed label. They are…read moreway over priced on shipping, and supplies and the staff as a tendency to be rude and condescending.

Friendly amazing service. They are quick and help with anything not to mention they carry all the…read moreMelissa and Doug products for your kids!!

The people here are very service oriented and super friendly. The owner loves my puppies and always…read moretakes time to pet and interact with them. They can always answer my mail questions and are always eager to help. Hours are convenient and they have regular UPS pick ups and everything. This is my go to place for anything postal in my area. Convenient location good parking, etc. Wish hours were on here as I need to mail something early.