1. Pack Leader Behavior & Training

1. Pack Leader Behavior & Training

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Andover, MN

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Pack Leader Behavior & Training

3.0 (1 review)
Closed • 7:30 pm - 8:30 PM

Services - Pack Leader Behavior & Training

Private dog training

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6 years ago

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Armstrong Ranch Kennels - Happy Holiday AK

Armstrong Ranch Kennels

(12 reviews)

We have brought our fur-babies here over the years. Our pup pomsky is learning about life and we…read moredecided in deed AK was the place to kennel him as we know they have all the knowledge skills training and loyal employees (heck its been family owned and run almost 100 years) so our lil man was left in the best of care! Top notch facility, location, safe and secure, and he got his nails done! We are so lucky to have AK in our county! Again if you have any ?s ask we did! See you again AK! Did I say the staff has only been friendly to us as well! Thank you for keeping pricing very reasonable too!!!!

I brought my elderly dog in for a 4th of July visit. It was supposed to be a 4 day stay. I…read moreexplained to the attendant that he was having incontinence issues, and I was told not to worry, that he would be well cared for. I asked about extra services and was told that since it was going to be such a busy weekend that he wouldn't need anything, and she talked me out of the extras. When I picked him up, I was shocked at how badly he smelled of urine. There is no doubt that they just left him to lay in his own urine the whole time I was gone. The smell was so bad that I had to drive home with the windows down and then took him straight into the shower when we arrived. I don't know if he got any attention or if he was actually let out at all. The urine smell suggests that he wasn't. They could have done so much better. I would not recommend that anyone leave their pets here.

PetSmart

PetSmart

(17 reviews)

The store has always been clean, stocked, and well maintained whenever I have visited. I am usually…read morehere once a month to buy cat food. We prefer Tiki Cat products and this location always has an ample supply of flavors and food types that our cat enjoys.

Up until today I had never cried in public. I suppose there's a first time for everything!…read more Let me start by saying the manager was great. He came out with open ears, listened to us, reassured us that this experience is not what PetSmart stands for, and made sure we left feeling heard and taken care of. His empathy was outstanding. (We thought he was going to cry too!) I wish I could say the same for the groomers. I brought Camper (My Golden Doodle) in for his first haircut because the professional groomer was booked out too far. He gets baths here regularly and I decided to give PetSmart a shot at his haircut. I called ahead to make sure they did an all over cut with scissors and arrived with reference photos in hand. When I asked about scissors at the grooming desk, the groomer said it was a jump in price. I asked how big the jump was and she said "it jumps by a lot." She then pointed to a dog in the back and said they could do the longest length they offer and it would look like that. I decided to accept, and asked that they cut his face short but keep the hair on his head longer. I communicated how nervous I was and that I didn't want a dramatic haircut. I watched another employee check him for mats (she told me he only had one on each elbow which I knew) and then I left. I am VERY consistent with de-matting him and brushing him. I was shocked when I got the call 3 hours later that he had miraculously developed mats all over his body and was shaved a length shorter than discussed. I brought my boyfriend in to pick up Camper because I was worried I was going to lose it. He informed them that we would've appreciated a call before cutting him short and that we won't be returning to which the groomer replied "that's your choice." My dog looks ridiculous. They didn't trim his face short like I wanted, but they cut the entire rest of his body WAY shorter than we agreed on. I had to go home after crying to re-trim his face. I should've just done the entire haircut at home. If I can buy a brush online that removes mats, I'm sure a grooming facility can remove them without shaving. I'm also sure that they could easily tell me the cost of an all around scissor cut and inform me before making drastic decisions. It comes down to laziness and a total disregard for customer preferences. On the bright side, this was a learning experience for me and his hair will grow back eventually.

Pack Leader Behavior & Training - pet_training - Updated July 2026

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