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    Pack Leader Training Academy

    5.0 (1 review)
    Open 10:00 am - 3:00 pm

    Services - Pack Leader Training Academy

    Private dog training

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    8 months ago

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    Dogtopia of Ellisville

    Dogtopia of Ellisville

    (11 reviews)

    Awesomeness! My shy pup has been a little intimated by other doggie daycares. By the end of our…read moremeet and great Chewie had made so many friends and had a great time. Thankful for the amazing care. These guys really understand dogs and truly love them! We will back.

    This is Courtney Frazzetta owner of Oakley Frazzetta. The male white golden doodle who digs/plays…read morein the water bowl. I just want to start off by saying that I am pretty disappointed in the staff and owner. We have been bringing him here since August of 2022. I know he was first in the Toy box room and has transitioned to the Gym room now. It seems like he started doing this when he was placed in the bigger room with the bigger dogs. But honestly, I don't know because no one communicated to me that he was doing this. We started to notice it when we picked him up and his feet were wet. Everyone at the front desk just acted like it was no big deal. So fast forward to March of 2023 and I sent an email to you all about why Oakley was being put in "timeout." Well turns out that the digging/playing in the water bowl is still happening and is getting worse. So you all ask about instating your three step process and I give you permission to do so. "We can also instate our three step process, where after the first incident we have them sit at our feet for 30 seconds, then after the second incident we walk them on a slip lead , and if it happens again THEN he would get the crate break." I have watched/recorded the webcams and the three step process is not a thing. All of the canine coaches are just done with my dog and he gets put in the crate immediately. Also, can someone explain to me why some of these canine coaches walk around the room with two metal bowls and bang them together? Or run a metal bowl across the top of the crate? I don't understand that and it doesn't seem like something a lot of dogs would like. So here we are today May 10, 2023 and I get a text message that "Oakley is taking an extended break right now" and "It seems like a game to him and we have used all the corrections & redirections that we are able to in this environment." I was told to call and basically was told that myself and Oakley should look elsewhere. So that is what we will do. I understand the annoyance of him digging/playing in the water bowl, but I don't see any real problem with it. He is a one year old puppy. We did 2 weeks of training at this facility and 8 weeks to prepare for his Canine Good Citizen and Canine Good Citizen Advance test, which he passed. Kit and Alex the trainers are awesome. He is not a bad dog. He just loves water! The bottom line is all of the canine coaches got tired of my dog. He was punished by being put in the crate any where between 10-40 minutes all because he was digging/playing in the water bowl. We were paying to have our dog socialized and he was not. If we wanted him to be in a crate all day, then we would have just kept him at home. It's just a shame that there was a lack of communication and broken promises. I wish the owner would have responded to my email, but here I am posting a Google Review that I am sure he will respond too. I hope you are able to find staff members that truly are dog people and care for them as if they were their own. I attached photos of bowls being banged together and Oakley always in the crate. P.S. We have already found a new place and they have little pools for him to play in! - Courtney & Mike Frazzetta

    Pack Leader Training Academy - pet_training - Updated June 2026

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