rude attitude from the female asian employee ew horrible service. on top of that just so weird and unwelcoming for no reason. change the attitude and help guests. read more

Rude customer service. Over the phone, I just wanted to verify the return policy and afterwards I asked for the associates name and she refused to give me her name.. Saying she can't give it out. Wth. What kind of bullshit? Don't know. They need to hire better trained, more courteous ppl. read more

They have horrible service. I sent my daughter on today to return some pants that I accidentally or again. The girl that helped her was rude and would not take her return, even though she had her receipt. She claimed that she could not take it because "it would ruin her inventory." Well, she messed with the wrong girl because I will be heading to the store tomorrow and I'd like to see her tell me that. She is a poor excuse of an employee. Who has ever heard of such a thing? That is so BS. read more

I give negative stars to an employee named Rebecca that works at this Chino Hills store. I hardly ever write a review but this NEEDED to be done. The worst customer service I have seen ever. Many have told myself and friends that this store has horrible customer service but I dont come here often enough to see it. WELL, with one trip with my daughter, I see it all! Doing a simple return, the young employee at the register did a return incorrectly (no big deal) but she seemed afraid to ask her manager Rebecca for help. I now can understand why she might have felt that way because this Rebecca "manager" had the WORST attitude I've seen in customer service. Did not want to deal with the return & then tells me, "I dont see what the problem is." Young child, if you look at the receipt you will easily see the problem. I didnt call her "young child" but that's my thought in my head. This girl Rebecca is giving crazy looks, no positive attitude and just back talk and rudeness. She finally admits ( which was SO HARD for her) that the other employee did the return wrong. No sorry for the inconvenience or anything. She hated that I was right about the mistake. Do your parents know about this rude energy you bring to work? "Becca", if you hate your job, please know there are many young vibrant and ambitious kids out in Chino Hills that can take your job and do it 100 times better. Life is too short for an attitude like yours. To HR at this location, please do a better job in hiring at this place of business. The reviews and common talks of this store are not what you want in this community. read more

Great employees! Very helpful! I was quite surprised that me in my 40s, would find so many cute options and sizes that can fit a woman NOT just a size 0. Definitely will pop in again. I can't wait for the cold weather. My favorite season , of the year. I was very pleased that they'd already had a lot of fall inventory out. I bought a cute flannel and now it's a waiting game for this heat-wave to dissappear! Please go away heat-wave! Mama wants to cool down read more

PacSun - Come- on cold weather!!!! - Men's Clothing Near Me - Chino Hills, California

Horrible customer service every time I come into this store. I have never been greeted, but customers that come in right after me are immediately greeted. The employees never ask if I need help and disregard me completely. I called the place last week to ask a question about returns and the guy who answered was nice, but when I walked in to return a pair of jeans yesterday, the man I talked to was incredibly rude-mannered and said I couldn't return them without the invoice receipt, even though the one I talked to on the phone said it was fine. I ended up being able to return them, but I will definitely avoid this PacSun from now on. Next time I have to come in and I have yet another negative experience, I am going to speak to the manager's boss and get them all fired. Based on all of the negative reviews of this place, they need a brand new staff. read more

I shop only at this location all thanks to the outstanding customer service given by Eli! Hands down the best! He helped me so much! I walked out spending more than what I expected and it was worth every penny! Whoever is Eli's supervisor please recognize his outstanding performance! Will not go elsewhere! Thank YOU Eli read more

I know it must be tough to find employees during these difficult times but the customer service here is really ridiculous. The cashiers are lazy, unprofessional and rude. No wonder retail stores are closing left and right. If I, as a customer wanted to be like totally treated to eye rolls and a could care less attitude, I could save my money and hang out with my 13 year old daughter at home. read more

I went to high school with some of the people who work in this store. Basically, a lot of above average (not hot) girls work here. But they think they are hot shit for landing a job in a "hip" place like pac sun. So they walk around like their farts don't stink and are not helpful at all. They mess up transactions, don't put things on hold for you, and are lazy in general. The prices here are TERRIBLE! They are the highest of all the pac suns that I have been to. Selection is terrible too because everyone in Chino Hills will buy everything. I don't bother shopping here. read more

Ive never returned an item I used a rewards on. So i didnt know it doesnt transfer over to whatever item you're exchanging. I wish an employee warned me before I returned an item. Instead I had to just get a full refund. They acted so inconvenienced to do it too. I shouldve stuck with the Rancho location, way better customer service. read more

Great location, friendly employees, and such cute clothing!

I went school shopping with my daughter today, would have to say...your employee Edgar is amazing!! Hes super energetic and happy! He was very helpful...and made our shopping experience very nice!! However I looked at my receipt, and it said Dana was my cashier....so I hope Edgar gets credit for what we bought today. Amazing employee for Pac Sun! Will be back soon read more

The Store Manager...Dan is the man. Polite and very helpful young gentleman. Great customer service overall from all the employees.

I am honestly really annoyed at this location. I love Pacsun especially having one so close to home. I only shop at this one to support local business. Just last week a made a large purchase for a trip. A week and a half later I go to return a few items I ended up not using, unfortunately I lost my receipt. I nicely asked the manager if they could look up my order through credit or a various method. Pacsun has no way of alternatively looking up an order through credit or anything. I would have been fine with store credit. The store manager smugly told me with out recipe i can only receive store credit for what the items are worth today. ( I would have been fine with this as well, I worked in retail for years, I get it). I say okay and ask what the credit would be. Still in a rude unfriendly manor he looks at my two pairs of shorts and a shirt and grabs a calculator (doesn't use it, doesn't look at the tags, doesn't do anything) and tells me it would be a credit of "30 some dollars". I let him know these shorts are $40 each not including the shirt, there is no way my items are all worth a $30 credit when I purchased them last week. He informed me the shorts are $20 each now, and buy one get one half off. He had the nerve to lie straight to my face. These shorts are my favorite bullhead black shorts, I have every color and stalk the sales, know for a fact they do not go to sale for $20 in the middle of summer like some of the other shorts. They were buy one get one half off (which is what I purchased them at). I understand not having a receipt and receiving store credit. But to try and lie about what store credit I would get back made my blood boil. My friend went later that day to check the price of the same shorts and they were not $20, only buy one get one 50% off. I don't know if he was trying to deflect returns or just being a jerk. Either way they have permanently lost my business. I don't have high expectations. I don't expect a full credit refund. What I expected was for a manager of a store (that has no way to look up your purchase) to understand that receipts get lost and to kindly and honestly tell me my options. Not smugly try to deflect a return from step 1. I went to another Pacsun told them I had lost the receipt. And they gave me the option of receiving a refund for the buy one get one 50% off price and the price of the shirt (the total was more than double the $30). Or exchanging the shorts for the correct sizes. Like I said I wont be back at the Chino Hills Pacsun. read more

I also agree with DC.D I worked there for a R.O.P. Class and the three women managers there were terrible to work with. They did not follow the company's rules when it came to cellphones, food, visits from people. They made me do everything they didn't want to do like cleaning their bathrooms everyday and organizing almost the whole back room. They were very snooty and to me it seemed they just thought they owned the place. So create your own opinion by going there but to me, they need new management. read more

Purchase a pair of pants on Black Friday and I had return it previews night and got the buy one get one free jeans. Came to return it because I change my mind and when i was returning the items, they did not tell me that it would NOT go back into my card instead it has to be store credits. I just wish the worker could've explain more instead of just ringing it up. The second time I went back to return my jeans it was a young white manager who help me, he was inpatient and overwhelmed. When I had asked the girl next to him that if I just return one pair of pants, would I get partial credits and he told her no. So I had decided to return everything I got and got something else. When I had walked out the door and read the receipt in the back I had went back and confronted him. He said he couldn't do anything about it. His whole attitude sucks! And his personality sucks I DONT EVEN KNOW HOW HE GOT PROMOTED TO A MANAGER! HE NEEDS TO EVALUATE HIMSELF. Smh! HORRIBLE CUSTOMER SERVICE NO WONDER THE STORE IS ALWAYS EMPTY read more

When we come out to California to visit family we always go to the shoppes. This store always has a deal or two going on. We did have one experience where a staff member was very rude and snapped at us, but for the most part the staff was very friendly. They do like to sit and pile up at the cash machine. I waited 5 minutes before any of them noticed I was waiting for someone to get a pair of shoes for me in back. They have a large selection but could make some improvements within the staff. read more

If I can give no stars, I would. Such a horrible customer service by no less than the manager himself. I was just there a few minutes ago. Looked at the sale items, which said BOGO. I found 2 jeans of the same brand, style and size . Both had a red tag of $14.99. I asked tge manager if ghose were part of the BOGO and he said yes. So i went to the register to pay for the items... the lady said my total was $32+. I asked her why, when it should only be $14.99 + tax for both. She then asked the manager, ans he just said "oh these are mismarked... do you still want them?". I asked him if I find another jeans of the same tag, will it still be considered mismarked?. He just said, "yes, they're all probably mismarked... do you still want them? It's still a good deal". I just said, no and asked if he was the manager, and he said yes. Sorry, but I think this is wrong. How can 2 items of the same kind be mismarked? The manager did not even try to find another denim that was correctly priced to prove that there was indeed and error. Oh well, I think companu needs to train their staff a lot better. read more

Came in for Labor Day weekend sale. 2 employees not helping anyone at the register never offered us for any help or if we needed shoe sizes. After waiting I got their attention to check for sizes the workers seem to have an attitude. The employee came back still with an attitude letting us know they did not have the sizes I needed. Not sure if they care about making sales.I will not spend any more money with pacsun. Kids who work at this location are so stuck up please teach them manners and customer service. I walked next door to vans was greeted and attended to right away not to mention it was very busy in there. They got our sizes and rang us up within 1minute. Pacsun chino hills should learn from them. read more

They had a great selection of clearance items the last time i came here (like $4 sweaters, $8 dresses, etc). No employee bothered to help me, I had to constantly badger the cashier to open a fitting room for me (she called another girl, who was folding clothes, to open the fitting room for me when she wasnt doing anything) THEN when i went to pay I had to wait about 0 minutes for her to come to ring me up AND i KID YOU NOT, she was taking a personal call WHILE ringing my order. Like talking on her cell phone, ringing up my items, then stopped talking for a second to tell me my total and CONTINUED talking on her cell phone!! while doing my transaction!! WTF is wrong with this place?! Maybe there is a lack of authority figures and they put mindless idiot teenagers in charge to save money. WOW so rude!! She never maintained eye contact, was talking on her cell phone (talking about weekend plans) WHILE she was ringing up my items. WOW Pacsun, you really need to teach your employees about customer relations. sheeesh read more

This is the only pacsun I will go to, friendly service and better prices then all thr other ones. Besides its in a nice area. Love it!

im not sure of the name of the girl who helped me last night, but it was around 7 pm, she had braids and red flannel on, and she was so nice, had exceptional customer service! although i didn't end up buying anything, she deserves recognition. even though i didn't catch her name :( read more