There's no need to shop around for appliances, just go directly to Good Deals!…read moreAfter a horrible experience at Lowe's, my brilliant wife suggested that we try Good Deals just across the parking lot. We were greeted at the door, introduced to a salesperson, Trevor Travis, who asked us how he could help. We needed to replace our ancient range and had decided on a higher-end model. We wanted stainless steel, convection oven, ceramic top, large capacity slide-in range. Trevor showed us three or four models that met our specifications and explained the differences between them. We made our choice and we're thrilled to hear that it could be delivered for free on Monday (this was Saturday afternoon!) Lowe's gave us a "possible delivery date" of 12/23/19 two and a half weeks later! We were thrilled at the quoted price (hundreds less than Lowe's for a similar model!) We were thrilled to purchase American Made appliances! We were thrilled at the low-cost service agreement that covered parts and labor for 60 months! This is how I like to do business!

After 15 years of buying appliances from Good Deals for both our rentals and our own homes, I can…read moreconfidently say the company has changed for the worse since the buyout. The new management provides virtually no customer service, and the decline has been dramatic. Coming from the service industry myself, I'm shocked at how poorly customers are treated now. This is the worst service I've encountered in years. If you choose to deal with them, be prepared for a very different experience than what longtime customers once enjoyed.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

Love this place. Quick & easy purchase. We needed to replace…read morethe compact washer in my motorhome. I researched all models on Consumer Reports and made my decision. Went into the store & was greeted almost immediately by a friendly salesman. Told him what I wanted and gave him the model number of the machine. He said he could order it & checked the price. The price he gave me was only $3 more than the cheapest price shown on Consumer Reports so I said yes. Delivery & install was an additional $75 and I did purchase a 5 year guarantee on the machine. He said it should be here in 2 weeks but maybe sooner. We were done & out of there in about 20 minutes. Very happy with prices & service.

Buyer beware!!! The owner of this business has been irrelevant from day one of delivery. We've…read moretried to resolve issues asking to speak to Scott the owner and he refuses to take any calls or return phone calls. We have a long list of issues with our new appliances that we purchased from Scott at Standard brands but this was the last straw. Our refrigerator had a broken water line the day of install. The very next day it has 3 inches of water sitting in the bottom of the fridge. It took weeks to get a service guy to repair. Now after months of a continuous slow drip/ leak we have noticed water damage underneath refrigerator . We pulled the refrigerator out and our new flooring and base boards are damaged as well. This was a $13,000 appliance package we purchased from this store and he talks about how he stands behind his product. Absolutely the furthest thing from the truth. The owner Scott is a crook, beware.

Mom had one thing to return that she had bought online and so we took care of that quickly. A…read morefriendly and helpful associate at the front desk was able to do that efficiently. With that done, a quick wander to buy the correct one that we needed. Again, quick to get it paid for at the register. Really easy shopping experience here. [Review 20273 overall - 1775 in Florida - 1250 of 2023.]

Constantly out of basic hardware items. Why would I buy the other 12 items I need which are useless…read morewithout the one basic tool, I require in order to use the other 12 items. They are useless to me this this is the kind of idiots at the corporate level unable to pull their heads out of their backsides. We know they have computers. We know they monitor their inventory electronically. All they have to do is re-order prior to running out.

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

We needed to purchase items for a bathroom remodel. We walked around the showroom and no one…read moreapproached us or asked if we needed help. We decided to ask the woman at the front desk who introduced us to Maylin. At that point our experience changed. Maylin was extremely patient and knowledgeable. She guided us through all of our decisions and we could not have been happier. The most amazing part is that she is currently a customer service rep and is just beginning her training in this role. Great job Maylin

Ferguson Fort Myers does not stand behind the brands they sell. 4 month old refrigerator and I had…read moreto call Samsung in the Philippines to schedule an appointment after the sales person Gary Peacock assured me the would handle the warranty repair. Go to Home Depot!!!

Dispenser in dishwasher broke fixed n very good price tech was professional n knowledgeable would…read morerecommend

If I could give this company less than zero stars I would-for the sake of my time…read more Today, I put in a quote request on Yelp for a washer repair to a few well-rated companies and also had yelp get quotes from others as well. First mistake. Almost immediately, my phone rang and I was HURRIEDLY ambush/scheduled immediately for a service tech to come out just two hours later, between 1pm-4pm. (Blaring red flag in hindsight ) Agreed. Fine. I need this washer fixed yesterday. Not an hour later I get a text from their tech, asking for the same info I already submitted in yelp (fine.) and am then told the tech cannot make it out until 5pm-7pm after being offered to choose between that window and the next morning. I immediately felt doubtful when the tech closed out with "Have a good one." (Red Flag #2) "See you later" I replied, trying to convince myself that this wasn't going to be the merry-go-round it most certainly was. ‍ Get ready... By 6:00pm, no update or eta, so I call the number from which the text came. A man answered promising his tech was coming out, but running late-later than 6pm-7pm-on a Tuesday night... Ok... 8:45pm-I am getting my child to bed and called the number again. The same lady that called to schedule me answered. (And it's worth noting-the aggressive nature of this appointment setter was like something I've never seen-especially for the tech to NOT actually even come out...) I recounted the situation to which she responded, "That's frustrating" with all of the sympathy of a robot. Then rushed to tell me she was going to reschedule for the next morning and have them call me to work it out with the office. "No, that won't be necessary. I am no longer requesting your service. You rescheduled me already three times in less than twenty-four hours of dealing with you. ThankYouBye." We just scheduled. This is when a service should at least be on its best behavior, because it will most certainly NOT get better. This is the phase they should be opening my car door, using their Sunday manners. Instead they're no-showing and not texting back. I half expect I'll get a drunk text after midnight along the lines of "WYD." That's how gross this whole experience felt. This is the WORST service I have never gotten in my life. I want my day back, so I could have scheduled with a-what's the word? Oh yeah...REAL business and at least by now, I would have the issue diagnosed and be well on my way to getting overcharged for parts that will be back-ordered for 8 weeks or whatever other circus act files out of that clown car. Because this is not the first bad experience I've had with repair service companies, but it's so close to the absolute worst on the LOOOONG list that they are fist-bumping one another. Stupidest. waste. of. time. ever.‍‍‍

The Fuse team is amazing ! From the showroom (Gorgeous!) to the extremely knowledgeable sales…read moreperson and ultimately the white glove delivery and installation team the best Appliance purchase experience I've ever experienced! Our entire kitchen and outdoor grilling area are both our favorite new spots in our home! Fuse listened and delivered on our dream kitchens'!!

November 19, 2024 The Fuse salesman was knowledgeable and…read moreresponsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4" on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel. They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances. Update December 19, 2024 Well it has been a month since I left my initial review. I left one here on Yelp and one on Google. Amazing that the Google review has had over 500 views (wonder how many lost sales that equals). What is really amazing is that after the company being non-responsive for a week, I received a phone call from Scott Bennett, Director of Logistics within 20 minutes of the negative review. Super apologetic and could magically be at my house within an hour to fix all my problems. I had flown to FL for a few days just to be there for the install and had left in frustration. I was able to let him in remotely, the MYQ app is awesome! He called me once he was done and let me know he took care of everything. He said he fixed the coffee maker, microwave, and cooktop. I called him out on that as I personally installed them and they were fine. He admitted that he merely looked at them and they were fine. He sent a follow up text asking me to edit my review. I asked him for his email to provide some context of prior miscommunications which I sent him and received no reply. I had told him that I would consider editing my review when I came back to FL to inspect in a few weeks, so this is the edit. Scott did fix the wall oven. He did nothing to refrigerator panel, and it still sits damaged from the prior install team. Upon further review of the dishwasher, the screws used to install it were 1/4" too long and poked through the side of the cabinet. I discovered that when hooking up the reverse osmosis filter where I scratched my arm. I sent him several follow up texts and a phone call to discuss all of which went unanswered. I needed a copy of my invoice to file my warranty information and called the office to get it on 12/12. The office person was very nice and sent it quickly. I asked to speak with the manager, and she told me that she would have the manager call me. A few hours later, a salesperson called to ask what else I needed to buy. Not sure how that was miscommunicated, but I expressed my frustration and the next day, 12/13 I did receive a call from Glenna or Glenda the manager. Again, very nice and very apologetic and she assured me she would get back to me to make it right. I got off the phone expecting nothing and unfortunately, I was right. It has been almost a week and no follow-up. I would not purchase a toaster from this company. My suggestion to anyone having issues with them and no responses is to leave a negative review as it is all they seem to care about.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

We've relied on Jason for two repairs -- a washing machine and a microwave. He's knowledgeable,…read morereliable, affable, reasonable and fast. We couldn't be more pleased.