The service aspect of their business sucks. Do yourself a…read morefavor and go elsewhere. Don't waste your breath with Renee. No talking sense to her. Purchased a LG fridge. Needless to say I will be buying the rest of my appliances package to match elsewhere.

Bought a few washer and dryers from them. They worked great for years. Great price and nice…read moremachines!

Dispenser in dishwasher broke fixed n very good price tech was professional n knowledgeable would…read morerecommend

If I could give this company less than zero stars I would-for the sake of my time…read more Today, I put in a quote request on Yelp for a washer repair to a few well-rated companies and also had yelp get quotes from others as well. First mistake. Almost immediately, my phone rang and I was HURRIEDLY ambush/scheduled immediately for a service tech to come out just two hours later, between 1pm-4pm. (Blaring red flag in hindsight ) Agreed. Fine. I need this washer fixed yesterday. Not an hour later I get a text from their tech, asking for the same info I already submitted in yelp (fine.) and am then told the tech cannot make it out until 5pm-7pm after being offered to choose between that window and the next morning. I immediately felt doubtful when the tech closed out with "Have a good one." (Red Flag #2) "See you later" I replied, trying to convince myself that this wasn't going to be the merry-go-round it most certainly was. ‍ Get ready... By 6:00pm, no update or eta, so I call the number from which the text came. A man answered promising his tech was coming out, but running late-later than 6pm-7pm-on a Tuesday night... Ok... 8:45pm-I am getting my child to bed and called the number again. The same lady that called to schedule me answered. (And it's worth noting-the aggressive nature of this appointment setter was like something I've never seen-especially for the tech to NOT actually even come out...) I recounted the situation to which she responded, "That's frustrating" with all of the sympathy of a robot. Then rushed to tell me she was going to reschedule for the next morning and have them call me to work it out with the office. "No, that won't be necessary. I am no longer requesting your service. You rescheduled me already three times in less than twenty-four hours of dealing with you. ThankYouBye." We just scheduled. This is when a service should at least be on its best behavior, because it will most certainly NOT get better. This is the phase they should be opening my car door, using their Sunday manners. Instead they're no-showing and not texting back. I half expect I'll get a drunk text after midnight along the lines of "WYD." That's how gross this whole experience felt. This is the WORST service I have never gotten in my life. I want my day back, so I could have scheduled with a-what's the word? Oh yeah...REAL business and at least by now, I would have the issue diagnosed and be well on my way to getting overcharged for parts that will be back-ordered for 8 weeks or whatever other circus act files out of that clown car. Because this is not the first bad experience I've had with repair service companies, but it's so close to the absolute worst on the LOOOONG list that they are fist-bumping one another. Stupidest. waste. of. time. ever.‍‍‍

This is the best store to buy appliances in SWFL. Customer service is great and they have their…read moreown service department.

My appliance was taking a while to come in. My salesperson was out on vacation and the manager…read moreTrent stepped in. He expedited my appliance delivery getting my appliance delivered in a few days. He didn't make excuses but gave solutions. Stellar delivery service by McLeod, Omar and Juan were wonderful. I will only buy my future appliances here based on the professional services I received at this location. Totally impressive.

There's no need to shop around for appliances, just go directly to Good Deals!…read moreAfter a horrible experience at Lowe's, my brilliant wife suggested that we try Good Deals just across the parking lot. We were greeted at the door, introduced to a salesperson, Trevor Travis, who asked us how he could help. We needed to replace our ancient range and had decided on a higher-end model. We wanted stainless steel, convection oven, ceramic top, large capacity slide-in range. Trevor showed us three or four models that met our specifications and explained the differences between them. We made our choice and we're thrilled to hear that it could be delivered for free on Monday (this was Saturday afternoon!) Lowe's gave us a "possible delivery date" of 12/23/19 two and a half weeks later! We were thrilled at the quoted price (hundreds less than Lowe's for a similar model!) We were thrilled to purchase American Made appliances! We were thrilled at the low-cost service agreement that covered parts and labor for 60 months! This is how I like to do business!

After 15 years of buying appliances from Good Deals for both our rentals and our own homes, I can…read moreconfidently say the company has changed for the worse since the buyout. The new management provides virtually no customer service, and the decline has been dramatic. Coming from the service industry myself, I'm shocked at how poorly customers are treated now. This is the worst service I've encountered in years. If you choose to deal with them, be prepared for a very different experience than what longtime customers once enjoyed.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

No one else wanted to work on my GE monogram. It's a pretty expensive fridge little bit old, but a…read morelot of money to replace.... They came out, had parts on hand and got it done within an hour

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

We've relied on Jason for two repairs -- a washing machine and a microwave. He's knowledgeable,…read morereliable, affable, reasonable and fast. We couldn't be more pleased.

I was told I needed a new ice maker and the quote for the part was 300 more than the actual cost…read morewhen I checked online. When I confronted the repair person he then miraculously found it for the price I found. He then installed it and it didn't produce ice. He returned days later and said it needed a sensor. After a week goes by, replaced that and still no ice. Another week goes by for a return visit to tell me he can't fix it. I asked to be reimbursed and was only given back the labor cost. So now I paid 200 for an icemaker that still doesn't work. Absolutely ridiculous and am very upset. Don't use this company.

From the owner: Appliance Repair SOS – Fast, Honest, Professional…read more We get it—when your fridge leaks or your dryer won’t start, you need help now. That’s why Appliance Repair SOS delivers same-day service, fair pricing, and expert repairs you can count on. Our certified techs are friendly, punctual, and experienced with all major brands like LG, Samsung, Whirlpool, Sub-Zero & more. We’re not just here to fix your appliance—we’re here to make it stress-free. Transparent quotes. Clean work. Reliable results. 5-star local service that shows up when others don’t. Serving Cape Coral to Marco Island – including Fort Myers, Bonita Springs, Estero, and Naples.

Mia and her husband are amazing! After checking out a few other places I was so happy we found…read morethem! The process was painless and Mia kept us in the loop as well as being very informative! If I ever have to redo countertops I will be going back to them without a doubt!

Mia was the design specialist that assisted me. She was very helpful and provided excellent…read moreservice. She designed a new kitchen layout for me. She gave me great ideas for cabinets and countertops. The job was completed quickly and at a fair price. I highly recommend!