Great experience with this local appliance repair company in Fort Myers. My commercial refrigerator…read morestopped cooling, and their technician diagnosed the problem quickly and got it back up and running. Professional, reliable, and easy to work with. I definitely recommend them for commercial refrigerator repair in Fort Myers.

The technician was professional and diagnosed the dryer problem during the service call as needing…read morea new motor. I was told they would have to order the part. There was no follow up from the company. I called the company several times for an update and price quote. Each time they said they would get back to me and never did. Also, they are very difficult to reach. I had to hire another more professional company to do the repair. Would not recommend using them at all.

This is the best store to buy appliances in SWFL. Customer service is great and they have their…read moreown service department.

My appliance was taking a while to come in. My salesperson was out on vacation and the manager…read moreTrent stepped in. He expedited my appliance delivery getting my appliance delivered in a few days. He didn't make excuses but gave solutions. Stellar delivery service by McLeod, Omar and Juan were wonderful. I will only buy my future appliances here based on the professional services I received at this location. Totally impressive.

After 15 years of buying appliances from Good Deals for both our rentals and our own homes, I can…read moreconfidently say the company has changed for the worse since the buyout. The new management provides virtually no customer service, and the decline has been dramatic. Coming from the service industry myself, I'm shocked at how poorly customers are treated now. This is the worst service I've encountered in years. If you choose to deal with them, be prepared for a very different experience than what longtime customers once enjoyed.

Don't buy here. The warranty is useless. Our dishwasher is leaking from a bad installation . Good…read moreDeals installed the appliance and refuses to fix the problem. The extended warranty will not cover a bad installation. I wish that I would have purchased from Home Depot.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

So after the owner read my review here, he called me to apologize…read more I gave him all the information on what his Tech had done, he was not happy to hear it. He apologized and refunded my money along with offering a free service call if anything else would come up. Very good contact just hoped it would of happened sooner than later. Would give them another shot, since I don't think the previous Tech will be working there for long. They did come out when they said they would, which was on a Sunday to boot.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

We needed to purchase items for a bathroom remodel. We walked around the showroom and no one…read moreapproached us or asked if we needed help. We decided to ask the woman at the front desk who introduced us to Maylin. At that point our experience changed. Maylin was extremely patient and knowledgeable. She guided us through all of our decisions and we could not have been happier. The most amazing part is that she is currently a customer service rep and is just beginning her training in this role. Great job Maylin

Ferguson Fort Myers does not stand behind the brands they sell. 4 month old refrigerator and I had…read moreto call Samsung in the Philippines to schedule an appointment after the sales person Gary Peacock assured me the would handle the warranty repair. Go to Home Depot!!!

I manage an extremely busy dog daycare where we are constantly washing loads of towels, bedding,…read moremop heads, and other laundry throughout the day. Because of the heavy use, our dryer in particular has had its share of breakdowns. Ray has been an absolute lifesaver for us. He is always quick to respond and can usually get out to us within a day, sometimes even the same day. He identifies the issue, gets it repaired quickly, and always stands behind his work. Ray is knowledgeable, honest, fair, and truly a pleasure to work with. Having a reliable repair technician is invaluable for our business, and Ray has consistently exceeded our expectations. I will continue to be a loyal customer and would highly recommend him to anyone in need of appliance repair services in SWFL!

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.