I'm warning customers to avoid this shoe repair shop at all costs. I wanted a brand new pair of…read moreshoes stretched. When I picked them up, it looked like he had sprayed the leather with something that stained the shoes. I went back to him to complain and he denied spraying them; he said that's how they were when i brought them in. And the second pair I brought in, he ruined as well by painting a scratched part with a completely different color, an orange-pinkish color instead of the gold existing color. I'm so upset. I will never step into that shop again!

I have purchased shoes here for many years. The owner is the nicest guy and very helpful. I like…read moresupporting a local business.

Man, I swear every time I walk into this JD Sports, it's like pulling up to a family function. New…read moreYork sees me and hits me with so much love you'd think we grew up on the same block. The vibe is always right. Then Roman comes out of nowhere with some fit or pair of shoes I didn't even know I needed, and next thing you know I'm spending money I wasn't planning on spending. By the time Kareem checks in on me, making sure I'm good before I leave, my wallet is looking at me crazy. These guys deserve a commission on every dollar I've ever spent there because they are absolutely terrible for my wallet and amazing for my wardrobe. Honestly, even when I'm not planning to buy anything, I'll stop in just to say what's up. They treat everyone like family, not customers. The Promenade has a lot of stores, but this is one of the few places where the people are the reason you come back. If you need clothes, shoes, style advice, or just a confidence boost, go see New York, Roman, and Kareem. They'll get you right.

Went to buy some new balance shoes. Saw some that we liked and saw they were $95 on the tag Go…read moreto the register. Turns out it ended up being $170 and they just say they can't do anything about it even looked annoyed at the fact they messed up tags. Either triple check the prices or go to another store and save yourself the time

Service is terrible, never coming again. they Never offered any help and was rude with there tone.read more

The staff there are a disaster. Both guys looked pissed off and acted like I was interrupting their…read moreday by asking for the correct shoe size. Informed him it was a men's size, he insisted it wasn't, then walked off. The music was blasting. I could barely hear them--more like dealing with angry bouncers at a nightclub than staff in a shoe store. Complete waste of time- maybe they think they're cool and don't want a sale? ‍

The best store in the village, the manager Niki is a sweetheart and the team there is fantastic!! I…read morewill only buy my jeans from them! Great brand!

As a middle school cross-country coach and teacher who has been working my way back into running…read morewhile dealing with a major knee injury, I came into the store after work in quite a bit of pain and honestly pretty frustrated about finding the right shoes and support. Mick and Jojo completely changed the experience for me. They took the time to scan my feet, listen to my concerns, explain everything to me, and help me find the right setup. I ended up with the Gel-Kayano 33s and RR Premium custom insoles, and the difference in how I felt walking and running in them was incredible. What impressed me most was how genuinely enthusiastic and caring they were. They didn't make me feel like I was just another customer trying on shoes. They actually wanted to make sure I found something that worked for me. They even stayed a little after closing to make sure I had the correct fit and was comfortable. That level of service is rare these days. For a moment, the store honestly felt more like a small mom-and-pop running shop where people genuinely care about their customers than a large retail store. I left feeling encouraged about getting back to running, which meant a lot after struggling with my knee. Mick and Jojo deserve recognition for going above and beyond. If management or corporate sees this, please know that these two are fantastic representatives of Road Runner Sports and an absolute asset to the Santa Monica location. Thank you both for making a stressful situation such a positive experience!

To start off, every employee I have had the pleasure of interacting with is fantastic…read more However, I preferred working closely with Mick (Michael) as his knowledge and feel for the custom inserts is on another level. I have absurdly flat feet that have been compounding my lower back issues for years. Mick has a unique way of providing a more aggressive shape to the inserts that completely alleviates the pain when I use them for my typical activities - be it running, weightlifting, basketball, or just walking around. There is a chance that they provide some level of 'discomfort' prior to being broken in, as your feet, and muscles, are adjusting to a completely new position. Stay committed to the extra support and know that you will soon re-balance with the correct position imminently. These aren't supposed to be completely comfortable, they're supposed to work. These guys take it upon themselves to make sure that the insert and shoes you select and purchase are the right fit for your needs. The membership programs are awesome and the customer service is fantastic. 10/10 experience.

The two Latina women working 10/19 On a Sunday were the rudest people ever. They acted like me…read moreneeding help or trying on a size was an inconvenience to them. When I asked the only man who was working there to get me a size he was as nice as could be and answered my questions. The women who checked me out was wearing see through short/leggings. So trashy. Disgusting even. The other Latino woman who was on the floor came up to the check out and whispered something, and then they both proceeded to look at me like I was a problem. Will not be giving my service again. People who work minimum wage jobs and treat people, especially white Americans like trash, will not get my respect. There's a reason they are working there. Terrible service, from women who think they are better than everyone. Reality check, you work at foot locker..... just do your job and be nice. Not suprised at all honestly.

terrible customer service. Vanessa, the manager would not help me without receipt. Had me call…read moretheir 1800# only to then find and print out my receipt. Avoid this place.

Fake chrome hearts there I'm sure of it and when I come to Bring rare chrome hearts there they deny…read moreit lmao wonder why cuz they be buying fake stuff from whatever vendor they rather buy from not authentic, I legit sell to Beverly Hills in bulk and I wouldn't trust their jewelry, they are not experts just a resell store they don't even say where they got the chrome hearts jewelry just seems off I gave them my phone number I told them I have kilograms of chrome hearts silver never heard back from them lol but I believe there pieces are not authentic I been selling chrome hearts for 6 years I know a lot, not trying to throw dirt but realistically why would you buy jewelry at a shoe store from the mall where at the mall their known for getting replicas at these type of stores, I say all this because I'm a private seller for chrome hearts jewelry

The store was clean and easy to shop in. Even when it got a little busy, the service stayed…read morefriendly & they helped me find exactly what I needed